CEO's Blog - BBC Apprentice Winner 2015 Joseph Valente adopts BigChange technology to accelerate growth

Winner of The Apprentice 2015 Joseph Valente has chosen to roll out BigChange’s JobWatch mobile workforce management software as part of his plans to revolutionise the plumbing market with his business partner Lord Sugar.

Joseph and his new business partner Lord Sugar looked at a number of software companies and after a rigorous tender process chose BigChange Apps’ JobWatch system.

Joseph is focused on growing his business and wanted a system that could literally manage all aspects of work and scale perfectly with Impra-gas. The JobWatch system allows customers to book work which is dynamically scheduled to the correct engineer on a mobile app with the correct workflow including health and safety, compliance and step by step job instructions.

Customers enjoy a great user experience with live updates confirming Estimated Time of Arrival and electronic job cards including certificates relating to plumbing and heating work. Impra-gas are dedicated to providing fantastic customer service.

Joseph said “this is the beginning of our journey to become a household name in this highly competitive market, with BigChange’s support and help we are able to tap into the latest technology that is normally only affordable to large corporations.”

Martin Port said “this is why we started BigChange to give companies like Impra Gas the tools to compete at the highest level and win and wow their customers with a great user experience. We’ll be looking after Joseph like all our customers with constant development and support”

www.bigchangeapps.com

Martin Port
Founder & CEO

Welcome to our latest BigChange arrival Harry Scully.

Congratulations Lauren and James xxx

Martin Port
Founder & CEO

Make every second count – with JobWatch CRM and BT Cloud phone integration.

Did you know? – your call handlers can waste up to 15% of their time searching for customer records!

When it comes to maximising customer satisfaction and back-office productivity, every second counts.

With this in mind, we’ve added an instant link to the BT Cloud phone system as part of JobWatch’s inbuilt CRM.

JobWatch will instantly recognise your incoming calls and automatically load the matching customer record, saving time and enhancing the customer experience…

Within seconds you can:

-View customer records and history
-Schedule a new job in seconds
-Locate the nearest Driver or Engineer to the customer
-View and edit tickets / notes and financial documents

Notice the difference

According to productivity Analysts Aberdeen, companies with CRM phone integration enjoy 44% greater customer retention. Plus top performing businesses are 38% more likely to seamlessly integrate their CRM system with their telephony.