Greys of Ely Brings Peace of Mind to Passengers with BigChange Online Coach Locator

Greys of Ely has employed the latest technology to provide instant locations of each of its coaches, so that customers and passengers can live track their coach through a simple online app. The solution from BigChange Apps integrates on board telematics with mobile apps to power the real-time Coach Locator app on the homepage of the company’s website. This gives operations managers a continually updated view of the entire fleet and gives customers detailed information about a specific vehicle.

Richard Grey, Managing Director of Greys of Ely, commented:

“We are one of the few, if not the only coach operator, to share – free of charge, on the homepage of our own website – the real time location of every vehicle. Powered by BigChange, this is extremely useful, not only for our clients, but also for their customers – the end users of the service. We get lots of feedback from parents of children on the daily school run or longer excursions, who love the peace of mind this service offers and appreciate the real time information which allows them to accurately plan drop offs and collections.”

The tracking app is part of the JobWatch solution from BigChange. This integrated web-based solution combines back office software, mobile apps and real-time vehicle tracking in one simple to use system. It provides a paperless way to plan, manage, schedule and track Greys’ coach hire operation, and it integrates fleet management, a ‘driver productivity app’ and automated daily driver checks.

“We are long term users of vehicle telematics, and understand the significant business advantages that real time monitoring of the fleet can provide,”

continued Grey.

“However, the integration of the coach tracking app and JobWatch takes this to the next level. We have boosted our customer service beyond expectations, improved driver performance and increased efficiencies across all aspects of the operation. With support from the 24/7 RoadCrew team, we can continue to achieve day to day improvements, maintaining our award-winning service.”

BigChange founder and CEO Martin Port added,

“Outstanding customer service is something we aspire to, at all levels, and helping our customers achieve it and helping them to stand out from the crowd is even better. The innovation and business acumen shown by Greys of Ely is akin to our own, and we are proud to work with them.”

Contacts:

BigChange Apps: Alex Epstein, pr@staging.bigchange.com, tel +44 (0)113 457 1000

Reader enquiries: email: info@staging.bigchange.com, phone +44 (0)113 457 1000, www.bigchange.com

Specialist logistics provider Elddis is transforming the efficiency of its transport operations with a trailer tracking solution from BigChange. Fitted to 300 trailers, the company are using the system to streamline servicing, measure fleet utilisation and manage trailer availability in-real time for blue-chip FMCG clients who have specific trailer availability measures within their overall service level agreements.

“Prior to the introduction of the trailer tracking solution from BigChange, we were reliant on manual daily checks and a spreadsheet that listed the location and journey history of each trailer. Locating individual trailers was a real challenge and the manual processes resulted in up to 4 hours of additional administration each day.” commented Richard Toner, Commercial Director at Consett based Elddis. “The trailer tracking solution from BigChange has completely automated this process and gives us true visibility across the operation.”

Elddis now receive real-time alerts when the number of trailers at a customer site drops below an agreed threshold, enabling them to rapidly make additional deliveries. One of their confectionary clients requires 7 trailers to be on site at any one time so the system is essential in responding rapidly to customer needs. Elddis also uses the solution to manage the servicing requirements of the trailer fleet, with a daily location report enabling the effective scheduling of routine activities and live tracking assisting with the rectification of defects and adherence to the company’s re-torque policy.

With sophisticated KPI reporting, Elddis is now receiving reliable data on trailer utilisation across the fleet, enabling robust and accurate capacity planning and streamlining of the trailer pool.

According to Commercial Director Richard Toner, Elddis evaluated a number of solutions but chose BigChange based on its superior user interface and hardware. “From the start we had total confidence in BigChange’s ability to deliver and our team favoured the easy and intuitive look and feel of the system. Our customers recognise and appreciate the added value that BigChange is helping us to deliver. In terms of return on investment, we expect the solution will be self-funding through better utilisation and reduction of the overall trailer pool.”

BigChange founder and CEO Martin Port added “The Elddis business is over 40 years old, with family heritage dating back over 100 and is the choice provider to some of the world’s most respected FMCG businesses. We look forward to continuing our partnership and providing Elddis with further benefits.”

Contacts:
BigChange Apps: Alex Epstein, pr@www.bigchangeapps.com, tel +44 (0)113 457 1000
Reader enquiries: email: info@www.bigchangeapps.com, phone +44 (0)113 457 1000, www.bigchange.com

BigChange achieves Record Sales Growth with a 225% increase in half year sales to £1.9m. Expected full year sales of £5m for 2016.

With over 400 customers and 9,000 subscribers BigChange is becoming an established force in mobile workforce management.

BigChange works with Google Maps and Google Apps and was recently featured by Google in a blog read more click here

BigChange recently won the BigChip Award 2016 for best B2B eBusiness project read more click here
www.bigchange.com

Martin Port
Founder & CEO