3 Ways Your Field Service Business Can Grow Stronger in 2022
We engaged the research consultancy Opinium in August 2021 to survey field service organisations and learn about how they fared since the UK’s strictest lockdown came to an end a year ago.
Impressively, 72% of the UK’s field service businesses are growing, but only 1 in 5 are growing stronger. At BigChange, we’re committed to making a difference to the way you work and helping your business thrive.
That’s why, with 2022 fast approaching, we’ve put together a simple guide that explores the top three ways you can refresh your ways of working and succeed in the new year. Read on to learn more.
Your Field Service Business 2.0: How to Thrive in the New Year
1. Upgrade Your Operational Visibility and Reporting Methods
One of the best ways to manage your operations efficiently is by upgrading your outdated legacy systems. In fact, 54% of businesses believe that a good system automates and optimises everything — from job scheduling to invoicing — within a single platform.
Job management software is designed specifically to help you manage every aspect of running a field service business and remove the time-consuming administration that manual methods create. By creating so much spare time, your team will instead be able to focus on tasks that contribute directly to business growth.
Since the technology records all data in real-time, you’ll also have the most accurate information to create detailed reports that can inform future business decisions. For example, you won’t have to lose money by over-ordering stock as you’ll be able to see exact quantities of all items in your inventory, no matter where they’re stored.
With such a powerful platform available whenever you need it, you can rest assured that you have complete control over your company and its finances.
2. Prioritise the Customer Experience
Thanks to the ‘Amazon effect‘, today’s customers expect more superior experiences than ever before. When we surveyed over 500 field service organisations, we found that 65% believe good service involves the customer being kept in the loop with precise arrival time updates, details of who their engineer is and confirmation of the work completed.
With job management technology, you can tick all the boxes and more. The system pulls customer data from the inbuilt CRM (customer relationship manager) and adds it to pre-designed email templates with your company’s branding. As such, you can easily send out personalised communications at the most crucial points of the customer journey.
Plus, on the day of their appointment, you can send customers an automated text update, including an arrival time for their engineer and a live tracking link. So not only will your customers be impressed with the convenient service, but you’ll also save your back-office team from having to provide manual updates.
3. Prepare for a Talent Shortage
Whilst eight out of ten firms expect their turnover to grow into 2022, the talent crisis means that they will face increasing demand without employee numbers rising at the same rate. As more experienced engineers reach retirement age, they’re leaving behind a gap that’s hard to fill.
Fortunately, when you use BigChange’s job management platform, you’ll gain access to the Network. You can list your business for free and immediately connect with thousands of like-minded companies worldwide.
By making connections, you’ll have the opportunity to collaborate on projects, meaning you can easily access resources for any job, of any size, in any location. You’ll never have to worry about the skills shortage again.
Put Your Business First in 2022 with Job Management Technology
81% of field service businesses say the pandemic has hit their turnover or profits over the last 12 months. Therefore, to survive long-term, companies will need to innovate and find ways to boost their bottom line.
With a job management platform, you can modernise and streamline your entire operation, bringing it onto one easy-to-use system. As a result, you can impress customers, maintain visibility over the most critical aspects of your business and overcome a range of obstacles that may otherwise hinder your profitability.
Why not start your new year by making a big change for the better?
2022 Will Be More Profitable on BigChange
The BigChangecomplete job management platform is helping field service businesses across the UK win more work, take control of their operations and deliver winning customer experiences.
Bring your customer relationship management (CRM), job scheduling, live tracking, field resource management, financial management and business intelligence onto one easy-to-use platform and begin enjoying the benefits of a smarter way of working today.
Want to find out more?
Discover how your business can grow stronger on BigChange here and arrange a free demo today.
Get the full State of the Field Service Sector Report here.