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A FANTASTIC MILESTONE, BigChange customer BOBST is embarking on this anniversary with its sights focused firmly on the future.

From autumn 2015 to autumn 2016 it will hold a year of events running under the motto “125 YEARS: FOR THE NEXT GENERATION”. BOBST has chosen this slogan first of all to thank its customers who have placed their trust in the brand for 125 years. It is also to pay tribute to its staff, whose enthusiastic work has given the brand’s products and services their renowned excellence.

Innovation is written into the company’s DNA, it is at the core of its strategy and has resulted in close to 1’350 patents. Today, BOBST offers equipment which provides a targeted response to its customer’s individual requirements.

Its digital print systems open up new, highly profitable, outlets and give manufacturers as well as brand owners innovative solutions, especially in personalized production and short runs of packaging and labels.

“The phrase that exemplifies BOBST is ‘People – Knowledge and Values’ because it is the people of our Group and the vast technical knowledge they have which translates into success.”

Jean-Pascal Bobst, CEO of the Group and great-grandson of the company founder.

BOBST places customer satisfaction at the centre of its operations and has been one of the first manufacturers to offer a complete range of services.

The Group intends to keep on investing in its personnel and launching new products to meet the needs of the market and consolidate its long-term growth sustainably. The BOBST vision, based on strong human values, has always been the driver of its success and will remain at the core of the next generation’s business project.

Happy Birthday Bobst

Martin Port
Founder & CEO

Plant and equipment specialist, Nixon Hire, has transformed its customer service and boosted the productivity of its mobile workforce using JobWatch from BigChange Apps.

Following the implementation of the Mobile Workforce Management solution, Nixon has seen a 20 percent increase in productivity across its mobile workforce. The leading provider of plant, tools, accommodation units, portable toilets and site equipment has also boosted customer service, with a significant increase in On Time Arrivals and a rise in the number of jobs completed at first attempt.

JobWatch from BigChange Apps offers a paperless way to plan, manage, schedule and track Nixon’s mobile workforce. This powerful web-based platform combines back office software, mobile apps, fleet management and real-time vehicle tracking in one simple to use system.

“With the support of JobWatch, every one of our fitters has boosted their productivity by around 20 percent. This allows us to further absorb company growth and efficiently deploy the current resources we have before we look at recruiting additional resources,” commented Graham Wood, Group Logistics Manager at Nixon Hire. “We get to where we need to be, when we need to be there, and we do what we say we are going to. This is also improving our customer service levels – evidenced by an increase in On Time Arrivals by more than 10 percent and a rise in First Attempt Job Completions by more than 5 percent.”

Since the introduction of JobWatch, paper forms and schedules have been replaced with automated electronic workflows that ensure the back office is completely in sync with the mobile workforce. Nixon Hire’s engineers and delivery drivers receive work orders instantly via the JobWatch smartphone app, ensuring they have to hand all the necessary information to complete the delivery, service call or collection. This is also reducing the requirement to return to the depot to collect work order paperwork or order parts.

The JobWatch solution, which links to Nixon Hire’s existing MCS-rm hire management system, has also allowed Nixon Hire to centralise the booking of service and maintenance requests. This gives customers a single point of contact. Work orders can be allocated intelligently – taking into account engineer skills, proximity and existing jobs, for example, minimising customer wait times and ensuring first time fix.

BigChange founder and CEO Martin Port added, “JobWatch is adding tremendous value and return on investment for Nixon Hire, and the results really speak for themselves. The system has given the company a truly flexible and scalable solution that is a real source of competitive advantage.”

In addition to the boosts in productivity and customer service, JobWatch is supporting Nixon Hire’s duty of care for its mobile workforce with enforced daily vehicle checks, driver behaviour monitoring and motivational encouragement.

BigChange is looking forward to presenting at the Google Teamwork Event 2016 in Las Vegas this week. Martin Port CEO and Johann Levy CTO will present the latest developments / features that make the BigChange JobWatch system stand out from the crowd.

BigChange has worked closely with Google Maps over the last three years, they found the team highly Professional, Knowledgeable and Skilled. BigChange is committed to Google Maps for the long term and have renewed their contract which will see the base grow in the United Kingdom alone to over 50,000 subscribers by 2020.

Johan Levy Chief Technology Officer of BigChange and one of the world’s leading developers in Geographical based systems commented “After previously working with Microsoft MapPoint I can honestly say that the Google Maps platform has been transformational and the support has surpassed my expectation. We deal with humans at Google Maps not a website so we can interact with the team in respect of the new features, functionality and influence the product road map.”

The BigChange JobWatch System utilises Google Maps technology in many different ways from

– Visualising customer data, locating vehicles, resources, stock, equipment, POI, territories and displaying the data on 4 different map options Road, Aerial, Ordinance Survey and Street views enabling better decisions to be made

– CRM uses Address Auto-Completion for Business and POI Search to look up the Company Name, Address and or Post Code

– The scheduling of jobs happens dynamically using Predictive Travel Time calculating the travel to and from destinations

– Locate the nearest vehicle or resource to a location helps determine who can complete a collection or a reactive service call

– Routing offers you options to choose the best route to take and traffic is highlighted on major roads with colour-coding to reflect the current volume of traffic in real time

– Customers receive real time Estimated Times of Arrival using Real Time Traffic

Martin Port Chief Executive Officer of BigChange commented “Google Maps has really helped our company deliver a collaborative unique solution that is enabling Small, Medium and Large organisations benefit driving improved customer service, productivity gains and reduced accidents due excellent driver behaviour. Google Maps really impacts positively in so many ways and along with fantastic Enterprise Support 24 hours a day what more could you want from your Mapping partner”.

BigChange plans to integrate Google Apps into the JobWatch system this will give all companies a complete End to End solution that will enable voice communication, email and document management working in synchronisation with BigChange JobWatch system.



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