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Over the last 5 years BigChange has built a great company and I want to share with you some of our accomplishments since we launched in January 2013. We’ve created THIS VIDEO that features some of the major highlights.

Growth – Both our company and our customers have grown significantly over the last 5 years. Since Year 1 we have grown from a £300k annual turnover to £7m in 2017. There are many great entrepreneurial customer stories of growth driven using BigChange technology. We have recorded over nearly 1 billion kilometres of driving equivalent to 2,330 trips to the moon or 16 trips to mars, customers have invoiced fast approaching £200m through the system and completed over 4m jobs, 1 job every 2.5 seconds.

Awards – In 2017 alone, we won over 10 awards including the prestigious Deloitte Fast 50, recognising the fastest growing tech businesses. We ranked 25th in the UK and 98th in the Fast 500 in EMEA.

Unique Technology – BigChange has developed a 4-in-1 System that is unique in the marketplace and includes Customer Relationship Management (CRM)Job Scheduling, a rich Mobile App for Tablet or Smartphone and integrated Vehicle Tracking & Fleet Management. This innovative system continually evolves with new features. Our latest development is the BigChange “Uber for Service and Transport” customer branded on-demand Booking App (iOS/Android) where BigChange clients can rapidly deploy their own app on the Apple App Store and Google Play Store, request a demonstration now.

Investing in People – We now have a 60-strong team who continually strive for excellence and are collectively responsible for our rapid growth and achievements. I am proud of our success. We provide lots of employee benefits including a series of “Motivational Mondays” that we have held at the beginning of each month as part of our Team Building events. We kick off 2018 welcoming Toya Wilcox with her own unique story and journey through life.

RoadCrew Customer Service – A highly dedicated team that is growing fast, and providing the very best service and support 24/7 . RoadCrew provide Implementation, Training & Technical support for the Office Employees, Drivers & Engineers every individual can call us at NO COST for telephone support.

Customers – 650 Companies representing over 15,000 mobile subscribers reaping the benefits of the BigChange system in the UK, Europe, USA and Australia. We have no barriers, our system can be used in any country in the world as it is multilingual and multi-currency. BigChange has customers operating in many Public & Private sectors including Construction, Hire, Highways, Civil Engineering, Utilities, Facilities Management, Waste & Recycling, IT Services, Medical, Foodservice, Transport & Logistics, Passenger Transport Home Delivery and Couriers.

Benefits & Savings – Customers have generated significant financial tangible and intangible benefits, including and most importantly, improved Customer Service all driven by the use of BigChange technology. Glowing testimonials, Press Coverage and Case Studies prove the added value that the system delivers. (Hyperlink website)

CEO Shop Floor Days – I want to meet as many customers as possible in 2018. I would like to visit your offices and understand your businesses better and even go out with Engineers and Drivers, to make sure you’re getting all the benefits out of the BigChange system. Please let me know dates when you will be free just email offering me dates any Tuesday, Wednesday or a Thursday.

Partnerships – We work closely with technology leaders such as Google, Samsung and Amazon, as well as industry trade bodies such as the Road Haulage Association, Freight Transport Association, Service Associations and Tech North.

Corporate Social Responsibility – At the heart of BigChange is a real commitment to Corporate Social Responsibility. As a Corporate Partner of the fantastic charity Transaid we are getting involved with as many events as possible. I along with a group of Transaid’s key supporters I will be making a trip to Zambia in March 2018, to better understand the international development organisation programmes in the country. Also, various other charities which include amongst others BRAKE, the Road Safety Charity and even a local social enterprises.

We look forward to welcoming many more new customers in 2018 and continuing our strong partnership relationship with growing existing customers.

All at BigChange wish you a joyful festive season and a happy and healthy New Year.

All the best

Martin Port Signature

Martin Port

Tel +44 113 4571000 Ext 333
Mobile +44 7973 671779

3150 Century Way
Thorpe Park
Leeds LS15 8ZB
Tel +44 113 4571000

The UK’s leading bed manufacturer Silentnight has saved 400,000 litres of fuel worth £500,000 and has cut CO2 emissions by over 1,000,000 kilos with BigChange Transport and Delivery Management technology.

The All-in-One system combines back-office delivery planning, a proof-of-delivery app for drivers, defect management and real-time tracking of tractor units and trailers.

From its state of the art factory in Barnoldswick, the Silentnight Group manufactures over 500,000 beds per year and delivers to the UK’s leading furniture retailers, direct to consumers and to a network of independent stores. The company has taken a holistic approach to innovation right across the customer journey, from the science of sleep and advanced manufacturing processes to constantly improving customer service and the quality of its delivery offering. Silentnight identified the opportunity to enhance the delivery experience for both the independent retailer and the home-delivery customer.

Robert Livingstone, Group Logistics Director at Silentnight said:

“Delighting our trade and home delivery customers is not just about delivering the best night’s sleep with our market leading products, it’s also about ensuring we lead the market with our delivery service; that’s why we have invested in making the process quick, easy and hassle free. BigChange is key to this.”

The upgrade to the full BigChange platform is introducing a paperless delivery revolution at Silentnight and is replacing paper-based manifests and delivery notes. This is being rolled out to all customers across the next 12 months. Drivers are being equipped with the latest Samsung tablets that manage receipt of delivery instructions, electronic proof of delivery with photo capture, timesheets, electronic start-of-day vehicle walkaround checks and a daily driver debrief. On the day of delivery, independent retailers or home-delivery customers will receive an automated estimated time of arrival text message alert, allowing them to ensure they are ready to take receipt of goods.

Inbuilt telematics, integrated with the vehicle tachograph captures detailed insight on driver behaviour, including metrics on speeding, harsh braking and cornering. Silentnight rewards drivers with a bonus twice a year to recognise their efforts to reduce fuel use, improve safety and cut carbon emissions. Since the technology was implemented in July 2013, the BigChange system has cut carbon emissions dramatically by over 1 million KG of CO2 and is saving Silentnight over 100,000 litres of diesel annually. Fuel economy has improved by 12% from 9.9mpg to 11.2mpg.

Robert Livingstone, commented:

“BigChange technology has ticked so many strategic boxes for us; it’s driving tangible savings, transforming customer experience and is a key part of our sustainability drive. It has no doubt contributed to the prestigious 2017 Sustainability Award we received from the Furniture Markers’ company. In a market where all manufacturers are under cost pressure through the supply chain, these savings allow us to reinvest across the business to maintain our market leading position.”

The BigChange driver app automatically navigates drivers from drop-to-drop and ensures the correct items are scanned and delivered at each drop, taking into account any special customer requirements. Customers ‘sign on glass’ to complete their delivery, and photos can be instantly captured in the event of a customer query. Progress against the plan and proof of service is instantly relayed to the back office, giving the logistics team live visibility of the operation. Together with the proactive text alerts, this has reduced the number of calls to the customer service centre.

Martin Port, Founder and CEO of BigChange said:

“Silentnight is one of the most famous and beloved brands in the UK. They have been a stalwart of British manufacturing for over 100 years and we are proud that they are using our technology platform to drive their business forward. Here’s to the next 100 years.”

Yorkshire’s smEs can deliver a huge productivity boost to Britain’s economy after Brexit if they embrace new technologies, an entrepreneur has predicted.

Speaking at a Connect Yorkshire event in Leeds, Martin Port said many companies turning over up to £25m still rely on accounting software, spreadsheets, emails and paperwork to manage their operations.

He said: “Yorkshire was at the forefront of the first industrial revolution with coal mines, steel works and textiles mills. “Yorkshire can be a world beater again if SMEs, the lifeblood of our economy, embrace new technologies to become more efficient and more agile. SMEs can automate everything behind the scenes and free up their people to focus on the human side. Technologies will cut out waste and failure and allow customers to serve themselves.” Mr Port said smarter mobile workforce management will lead to greater collaboration between companies. He said they can use data insights to share jobs and save travel costs, which in turn will reduce the growing number of commercial van journeys on roads. Mr Port said technology can also help SMEs to become safer and more compliant with health and safety regulation and added the development of driverless vehicles will lead to fewer accidents as cars and lorries stick to the speed limits. An increase in productivity would provide a big shot in the arm for the North of England’s economy, a stated priority for the Government after Britain’s departure from the EU. Productivity is a measure of output by hour per worker and is a key economic indicator.

Mr Port is founder and chief executive of BigChange, a fast-growing technology firm which helps companies plan, manage, schedule and track mobile workforces and transport operations. He said the vast majority of his company’s 600 customers are growing and adding new employees. BigChange and Connect Yorkshire, the not-for-profit membership group for entrepreneurs wishing to grow their businesses, hosted the roundtable event to discuss the impact that technology will have on Yorkshire businesses over the next decade.

It was attended by owner managers from some of the region’s most successful companies, who were either Entrepreneurs in Residence or members of Connect Yorkshire, and chaired by Connect Yorkshire chief executive Nick Butler. Simon Gray, managing director of Boost Drinks, told the gathering: “If companies are investing in technology, they are investing in people and quality of output. “If employees are not sitting on the motorway for two hours and they can get a better work-life balance, it will generally lead to more sales and more profits.” Simon Bodsworth, managing director of Daval Furniture, said technology can be used to inspire customers and get rid of grey areas in expectations. Mark Gibson, managing director of e2m ltd electrical engineers, said technology can create a sense of theatre for customers. Samantha Goodhart, managing director of Bon Couer Fine Wines, said some customers embrace technology but others do not. “For us, it’s about personalising what we do,” she added. “It allows our staff to spend quality time with our customers.” Alistair Maiden, founder of legal engineering business SYKE, said the nature and complexity of technology means that many companies can lose sight of user experience. “If you focus on user experience, you will probably win,” he added. Mark Bowers, chief executive of Redfern Travel, said his company had achieved huge productivity gains through the use of data processing in an industry dominated by legacy IT systems from the 1970s.

Mr Port launched BigChange in 2012 after exiting Masternaut, the telematics business he founded in the UK and led through a series of acquisitions. BigChange is on course for sales of £7m this year and £12m in 2018. Customers include SMEs, corporates and public sector organisations. It has 60 employees. The company has won a number of accolades, including this year’s Yorkshire Post Excellence in Awards, and was named in the Deloitte 2017 UK Technology Fast 50. It is expanding into Europe and the United States, via new offices in Paris and New York. Connect Yorkshire specialises in helping regional businesses to achieve their growth ambitions through its network of experienced Entrepreneurs in Residence who provide time and expertise free of charge to members.

Read more at:

Martin Port Signature
Martin Port
Founder & CEO



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