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RoadCrew Customer Success
A pivotal role here at BigChange – as a member of RoadCrew you’ll be supporting customers all over the world. One minute you’ll be speaking to the Managing Director or CEO of a business, the next you’ll be on the phone to a technician or engineer out in the field. If you’re great with people, and you’re also passionate about helping people get the best out of their technology, this role is for you.
Sales
As an entrepreneurial, fast growing business, Sales is right at the very heart of what we do. We work with the brightest, most ambitious people in the business. You’ll be a BigChange evangelist and ambassador, consulting with businesses across a diverse range of sectors. You need to be tenacious, professional, energetic, ambitious and committed to absolute professionalism.
IT, Technical & Infrastructure
Our IT, Technical and Infrastructure team work round the clock to ensure our customers are getting world class availability and uptime. They also assist the RoadCrew team in a 2nd line support capacity. As a Software and as a Service business, the cloud is our playground, and our IT team work wonders to serve both our customers and our internal teams.
Onboarding & Business Improvement
Our Onboarding team works to implement the BigChange system for a diverse range of customers, from startups and SMEs right through to multinational enterprise customers. BigChange prides itself on being easy to use and easy to implement. Our unique approach to onboarding ensures the system is configured and customised rapidly, syncing perfectly with how the customer’s business works. Our Business Improvement team then takes over, helping to Embed our technology over time, allowing maximum benefit and return on investment to be obtained.
Marketing
We’re passionate about our technology and we want as many people around the world to be helped by it and to know how brilliant it is. The marketing team are responsible for understanding customer needs, acting on insights and trends and ensuring the voice of the customer is heard within our growing business. We have teams who focus on Insights, Digital Marketing, Social Media and Content Creation, Sales Literature, Marketing Automation, CRM and Lead Generation. If this is your field, we have exciting projects for you.
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