11th July 2019 – Whether you are looking to improve safety compliance, decrease fuel costs or dramatically improve customer satisfaction & retention, BigChange can provide the solutions essential to make your business run sleeker, more efficient and paperlessly.
The BigChange Mobile Workforce Management system seamlessly provides your back-office and field based teams with everything necessary to plan, manage, schedule and dispatch your mobile workforce, regardless of size! The BigChange platform provides fully stacked functionality, including;
- Real-time vehicle & asset tracking
- CRM (Customer Relationship Management)
- Collaboration Network
- Proactive alerting
- Job Scheduling, work-order management and dispatch
- Customisable workflows that manage work step by step
- Access to Industry Standard documents
- iOS and Android apps for your mobile workers
With a diverse range of features to optimise how your service sector business operates, BigChange can provide the means to significantly enhance staff productivity and give your customers the best service experience possible, every time.
What sectors and industries does BigChange operate in?
BigChange provides a comprehensive range of services for business operating in the following sectors and industries:
- Fire & Security
- Highways & Civil Administration
- Plumbing & Heating
- Industrial equipment
- Facilities Maintenance
- Field Service
- Industrial Doors & Shutters
- Transport & Logistics
- Electrical Contracting
- Hygiene Services
- Materials Handling
- Passenger Transport
- Materials Handling
- Pest Control
- Sales & Marketing
- Social Housing
- Scientific Services
What do the customers say?
With expansive system functionality relevant to your business size and sector, BigChange brings together all the core elements driving your business’ success. But don’t just take our word for it. Over 1000 customers and 35,000 active users have seen first-hand how the Paperless revolution has improved mobile technician productivity and customer satisfaction.
“The BigChange technology has put us in another league and has made the customer experience completely seamless.”- Stuart Hardiman, Commercial Service Manager, Blue Group (Industrial Machinery)
“BigChange has revolutionised our customer service and given us a really useful tool to support our health and safety accreditation.”- Allan Letford, Head of Customer Services, Bobst (Industrial Printing Machinery)
“BigChange is significantly increasing productivity; minimising customer wait time and driving first time fix at competitive cost.”- Alastair Barton, Founder, Boilercare 24/7 (Plumbing and Heating)
“BigChange has created a seamless, paperless system all the way from order to invoice. By receiving electronic PODs we have immediate and accurate information!”- Chris Newman, Group Operations Director, Complete Business Solutions (Office Supplies)
“BigChange provides a complete audit trail of work with job reports backed by tracking logs and photographs. Invoicing is now much more efficient. Previously it could take up to two weeks to get an invoice out; now we can generate invoices within 48 hours.”- Ben Long, UK Operations Manager at Gartec (Lift Maintenance)
“JobWatch ensures invoices are accurate and are in line with what the customer is expecting and as they are received soon after the job, there are many fewer queries and payment is always quicker.”- Andrew Goddard, Service Manager, Thetford International (Waste Machinery)
Asset & Driver Tracking
“With BigChange’s software, we now have complete visibility, enhanced productivity, better customer service and improved driver behaviour. It’s also helped resolve disputes regarding times and locations.”- Marty Collins, Office Manager, CMT Wood Flooring
“JobWatch is very quick and easy to use. We’ve improved driver behaviour and have saved money by reducing driving hours.”- Kelly Kenny, Director, Debmat Surfacing Ltd (Surfacing Contractor)
“BigChange provides immediate and clear evidence detailing when our drivers turn up on site, keeping customers informed of ETAs.”- Mark Emery, Development Manager, Gap (Hire)
“BigChange’s JobWatch is the perfect CRM solution. We don’t need delivery notes any more, which saves us time and money. Now, customers can sign off jobs on the BigChange computer and we can invoice straight away.”- Helen Carrison, Company Secretary, Kingston Cleaning Solutions (Cleaning)
“I need to be able to locate the nearest vehicle when a customer calls in. With BigChange’s JobWatch system, If I need to tell the driver something, I can message him directly. I receive alerts if the vehicles move after 8 pm and before 6 am. This gives us peace of mind.”- Jalpa Upadhyay, Office Administrator, American Dry Cleaning
“JobWatch has made a BigChange to our customer service operation. Customers get text alerts reminding them of their agreed delivery time and driver tracking.”- Claire Wild, Distribution Administration Manager, Housing Units (Furniture Retailer)
Job Scheduling and Dispatch
“JobWatch allows us to have tracking and job scheduling in one system. Our engineers now capture signatures on the JobWatch computer. This is downloaded immediately and sent back to the office.”- Marvin Cairnes, Engineer Manager, Martyn Edwards & Frank Ford Ltd (Catering Equipment)
“BigChange has fundamentally impacted the way we operate. By automating job scheduling and routing, we have increased the number of jobs we can do with the same resources. Productivity has been boosted by 17 per cent.”- David Robbie, Managing Director, McDougall (Field Service)
“JobWatch is bringing about a digital transformation for our logistics business, streamlined workflows and enabling our drivers to be connected in real time with our back office.”- Andrew Spence-Wolrich, Managing Director, Hargreaves (Aggregates)
Mobile access with Back office guided restrictions
“With BigChange we have a real-time paperless solution and there are significant benefits especially in the reduction of administrative work. We no longer have to chase engineers for their reports, everything is immediately available.”- Craig Firth, Director at GasTech
How can BigChange bring Power to the Paperless?
BigChange’s 5-in-1 platform enables businesses of all sizes to better manage and monitor many of the most significant factors driving customer satisfaction. With BigChange, your back office can easily monitor, schedule & dispatch service requests to optimise your team’s strongest skills and prevent unneeded travel. Using advanced smart scheduling technology, JobWatch by BigChange can optimise your business, improving technician response times and productivity by over 10%.
Through the use of an integrated Mobile Workforce Management platform, technicians have access to critical service data and can be supplied essential parts to resolve any service request with the click of a button.
Additionally, the use of preventative maintenance workflows directed via the Mobile workforce management system dramatically improves the rate in which service technicians resolve all issues fully, while also alerting the operator to any upcoming scheduled maintenance.
By improving transparency and collaboration between all aspects of operations through the implementation of mobile workforce management software, such as BigChange, your business can drastically improve productivity, collaboration and customer retention.
To learn more about how JobWatch by BigChange can help you plan, manage, schedule and organise your business click Here.