BigCommunity Newsletter
23 January 2023
Here are the latest updates from within the BigChange community
Release 23.01 is the first release of the year, and contains two headline features. Want to save time and reduce administrative effort while financially completing your company’s jobs? Struggle to remember multiple passwords for all your online accounts? Simplified Financial Completion and Auth0 can help you out. Users will start to see these features added to their system from 23rd January onwards.
LET’S TALK
Continuing from the success of last year’s Customer Forums, we’re really looking forward to hosting the next one on the 14th March at Select Car Leasing Stadium, Reading.
These events are a fantastic opportunity to hear all about BigChange’s vision & plans for 2023 and meet us in person. It’s a great day out at some of the UK’s top sporting venues (hospitality included!) and we would love for you to join us at one of the events throughout the year. Your Customer Success representative will reach out to you over the coming months to check your availability, or contact Louise Stone (Customer Marketing Manager) directly if you would like to find out where we are holding the events this year.
COME AND SAY HI
Our exhibitions calendar is full to the brim this year, so if you’re planning on visiting any expos do keep an eye out for the BigChange stand – there’ll be a cuppa and a friendly face waiting for you!
Our upcoming events are:
Executive Hire Show 8-9 February 2023 – Coventry Arena
The Cleaning Show 14-16 March 2023 – Excel London
Smile you’re on camera
We are really looking forward to launching our Customer Success video series this year – we can’t wait to get creating amazing content with you! Please do get in touch with Louise Stone, our Customer Marketing Manager, if you’d like your company to feature!
Customer Delivery
7 STEPS TO SUCCESS
We’re obsessed about onboarding you to the BigChange Job Management platform quickly and effectively. Do you know the 7-steps which we take to ensure we work together with quality and consistency? These have been perfected over time to maximise the speed we get you to feeling value and benefit from your transition to BigChange…
1. Kick Off
This is an introductory call from your allocated Delivery Manager to make sure you know who will be managing the project.
2. Discovery
This call is where we will bring the BigChange sales representative and your Delivery Manager to step through the project plan. This project plan will track the processes, risks, delivery deadlines and progress being made so that we can keep our customers up to date on the overall project progress.
3. Core Training
This is where you will start to learn all about BigChange by taking our BigChange University courses and be trained by your Delivery Manager so that you can start to see immediate value! We will get you setup and configured so that you can start scheduling jobs within no time.
4. Advanced Training
As you start to build your knowledge and understand we will guide you through what is next to bring to life the power of BigChange.
5. Advanced Configuration
The natural next step to help get into more advanced parts of the BigChange platform.
6. UAT & Snagging
We want to ensure things are set up and working as expected and agree that your business outcomes have been achieved.
7. Launch & Handover
This call is with your Delivery Manager, and your designated Customer Success representative to hand you over and complete the project.
If you are a customer who has newly joined BigChange and you are still pending onboarding, we are ready to support you, please get in touch now via your Delivery Manager or contact our Customer Delivery Director Steve Logan
RoadCrew
RoadCrew are the first line support team for BigChange who provide a personalised service every time. A diverse team with over 55 years combined BigChange experience. Meet the team…
Tansy
Worked in FOUR different BigChange departments over 8 years
Chloe
Professional house mover – moved 6 times in 10 years!
David
Half Welsh – but which half?
Lee T
Used to working with animals – Worked in a veterinary hospital
Ellis
Black belt in Taekwondo
Jude
Toured with the Royal Ballet
Amy
Disney & Sims Obsessed
Fatima
Speaks 3 languages fluently
Danielle
Proud owner of a project 1999 Civic Jordan
Sam
Pals with Cristiano Ronaldo (well met him once)
Talha
Lycra clad cyclist
Ryan
Literal Giant – 6’7ft
Emma
Obsessed with watery food
Rowan
Once lived in a hotel
Luke
Champion Power Lifter – watch out!!
Amal
Finalist in world Tech championships
Rizwan
Footie AND UFC Fanatic
Dom
Birmingham born, raised in Bahrain
Laura
HUGE Cat & Anime lover
Kamila
Played tennis competitively for 12 years
Jess
2019 Slowdance World Champion
Josh
Played a video game on a live stage
Axel
Born in France, grew up in Taiwan
John
Met Gary Lineker in Bosnia
Arthur
Played in a Band (they were apparently awful)
Amanda
Played in a band, made a CD
Leave us a review
Thank you for being a valued customer of BigChange. Your opinion is very important to us and we’d love to hear how our software has served your business. It would be great if you could leave a brief review about your experience on Capterra. We appreciate your honest feedback. To thank you for your time, the first 200 customers who leave a validated review will earn a £20 Amazon gift card.
If you are interested to learn more please reach out to your Customer Success representative. If you haven’t met your Customer Success representative the RoadCrew team can advise you who that is by calling 0113 457 1000
Sincerely,
Ian Burgess
Chief Customer Officer
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