BigCommunity Newsletter
18 October 2023
Release 23.07
Last month we released 23.07 to our customers, and it was a big release for finance functionality.
- Say goodbye to tedious individual syncing! We introduced a game-changing feature that lets you sync all your financial documents in one go.
- We added customisable blueprint exports to streamline your financial workflows.
- Sync with Xero? Now you can make changes to purchase orders even after they have been transferred.
That was just the tip of the iceberg, for the full set of release notes, click on the link below.
The Future of Mobile Payments
Ever wished for a more efficient way to handle payments at the job site? We thought so, so we’ve been working on a solution behind the scenes. The results are going to revolutionise the way you do business. Quick, Convenient, Cash Flow Boosting!
Taking payments at the point of job completion means no more waiting and no more chasing. Experience smoother cash flow, fewer late payments, and a more satisfied customer base as they can pay using their desired method.
The upcoming feature promises not only functionality but also ease of use. The onboarding? A breeze! Your customers will be able to view invoices prior to payment, ensuring clarity and trust.
Keep an eye out on the success centre, as we hope to launch this game changing functionality shortly.
Customer Service Improvements
At BigChange, our commitment to transforming lives is unwavering. We pride ourselves on not just meeting but exceeding expectations, and our world-class customer service is a testament to that.
But as the saying goes, “Good is the enemy of great.” So, we’re about to take our already stellar service to even greater heights.
Before the end of the year, we are going to add even more options to our customer service offering, this includes:
- A new improved help site.
- An online portal to see all open requests and their progress.
- More ways to get in touch with RoadCrew.
We can’t wait to show you everything, for more details on what is to come, click on the link below.
A Day In The Life – Customer Onboarding
One of BigChange’s leadership principles is “DELIVER RESULTS”. BigChangers focus on key outputs and aims to deliver them to the highest quality and in a timely fashion.
Nowhere is this principle more evident than in our dedicated OnBoarding team. Their duty is to get customers up and running in the shortest time possible so that they can get the benefits of the BigChange system right away.
This month, I sat down with Amelia from our Onboarding team. We explored the depth of her role, and what it involves.
November Success Forum
Get Ready for an Unforgettable Experience at BigChange’s Customer Forum and skyrocket your business growth!
We’re excited to be heading to Brentford Stadium for our next Customer Success Forum on 16th November. Don’t miss this amazing event where you’ll have the chance to connect, learn, and grow with fellow BigChange users!
To sign up or learn more, simply email [email protected].
Mark your calendars:
📅 Thursday 16th November – Gtech Community Stadium, Brentford FC
Secure your spot now…we can’t wait to see you there!
Watch the latest video from our September Forum at Murrayfield, Edinburgh:
October Webinar – Did you miss it?
In October we hosted a webinar, Part 2 of Become A Super User With 13 Time-Saving Features To Turbocharge Your Business, this is now available on catchup. You cannot afford to miss it. We had over 100 people attend live, we guarantee you will learn something you didn’t know! If you missed it watch it here.
NPS – Have Your Say
November marks the launch of BigChange’s Net Promotor Score survey. Every user of BigChange can take part in answering one simple question “On a scale of one to ten, how likely are you to recommend us to a friend or colleague?”
This survey, which we run twice a year empowers us to understand and enhance your experience with us. They will directly influence where we will focus our efforts for 2024, allowing us to continue to meet and exceed your expectations. Keep an eye out on your email and the success centre for details on taking part so you don’t miss out on having your say!
Quiz Time – Win a Mystery Prize
Last month we had two competitions running.
- We wanted to hear from you as to how BigChange has made or is going to make your business unstoppable. Congratulations go to Stuart from Lothian Vulcanising Services who posted a picture of his now redundant paperwork. 5 boxes of Krispy Crème doughnuts are on their way to you and your team.
- Next, we asked decision makers from each customer a set of questions around fuel, expenses, and insurance, as we recognise these are amongst the biggest areas of spend, and would like to reduce this if possible. The winner selected at random from completed entries was Adrian at Thoroughbred Industrial Doors Ltd. A £25 Amazon gift voucher is yours.
This weeks competition is even easier than before, for your chance to win the mystery prize all you have to do, is give this YouTube video a thumbs up and add a comment letting us know what you love about BigChange.
A winner will be selected at random and announced in the next newsletter.
Feedback
Thank you for being a valued customer of BigChange. Your opinion is very important to us and we’d love to hear how our software has served your business. Please leave a brief review about your experience on Capterra. We appreciate your honest feedback. To thank you for your time, the first 200 customers who leave a validated review will earn a £20 Amazon gift card.
If you are interested in anything you see above please feel free to reach out to me directly.
Sincerely,
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