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BigCommunity Newsletter

18 October 2023

Home > BigCommunity

> BigCommunity Newsletter

Get The Latest Updates Here 👀

Welcome to the October edition of the BigChange Newsletter. It’s bursting with exciting news and opportunities.

Keeping you updated with all the latest news from BigChange:

  • Release 23.07 – A big release for finance functionality
  • The Future of Mobile Payments – Coming Soon
  • Customer Service Improvements – Coming Soon
  • A Day in the Life – Customer Onboarding
  • Dates for your diary
  • Customer Spotlight on – Whiffaway
  • Quiz – Win a mystery prize
  • Leave us a review and get £20

Click on the video above to watch a summary of what’s in store.

Release 23.07 

Last month we released 23.07 to our customers, and it was a big release for finance functionality.

  • Say goodbye to tedious individual syncing! We introduced a game-changing feature that lets you sync all your financial documents in one go.
  • We added customisable blueprint exports to streamline your financial workflows.
  • Sync with Xero? Now you can make changes to purchase orders even after they have been transferred.

That was just the tip of the iceberg, for the full set of release notes, click on the link below.

The Future of Mobile Payments 

Ever wished for a more efficient way to handle payments at the job site? We thought so, so we’ve been working on a solution behind the scenes. The results are going to revolutionise the way you do business. Quick, Convenient, Cash Flow Boosting!

Taking payments at the point of job completion means no more waiting and no more chasing. Experience smoother cash flow, fewer late payments, and a more satisfied customer base as they can pay using their desired method.

The upcoming feature promises not only functionality but also ease of use. The onboarding? A breeze! Your customers will be able to view invoices prior to payment, ensuring clarity and trust.

Keep an eye out on the success centre, as we hope to launch this game changing functionality shortly.

Customer Service Improvements 

At BigChange, our commitment to transforming lives is unwavering. We pride ourselves on not just meeting but exceeding expectations, and our world-class customer service is a testament to that.

But as the saying goes, “Good is the enemy of great.” So, we’re about to take our already stellar service to even greater heights.

Before the end of the year, we are going to add even more options to our customer service offering, this includes:

  • A new improved help site.
  • An online portal to see all open requests and their progress.
  • More ways to get in touch with RoadCrew.

We can’t wait to show you everything, for more details on what is to come, click on the link below.


A Day In The Life – Customer Onboarding 

One of BigChange’s leadership principles is “DELIVER RESULTS”. BigChangers focus on key outputs and aims to deliver them to the highest quality and in a timely fashion.

Nowhere is this principle more evident than in our dedicated OnBoarding team. Their duty is to get customers up and running in the shortest time possible so that they can get the benefits of the BigChange system right away.

This month, I sat down with Amelia from our Onboarding team. We explored the depth of her role, and what it involves.

November Success Forum

Get Ready for an Unforgettable Experience at BigChange’s Customer Forum and skyrocket your business growth!

We’re excited to be heading to Brentford Stadium for our next Customer Success Forum on 16th November. Don’t miss this amazing event where you’ll have the chance to connect, learn, and grow with fellow BigChange users!

To sign up or learn more, simply email [email protected].

Mark your calendars:

📅 Thursday 16th November – Gtech Community Stadium, Brentford FC

Secure your spot now…we can’t wait to see you there!

Watch the latest video from our September Forum at Murrayfield, Edinburgh:

October Webinar – Did you miss it? 

In October we hosted a webinar, Part 2 of Become A Super User With 13 Time-Saving Features To Turbocharge Your Business, this is now available on catchup. You cannot afford to miss it. We had over 100 people attend live, we guarantee you will learn something you didn’t know! If you missed it watch it here.

NPS – Have Your Say

November marks the launch of BigChange’s Net Promotor Score survey. Every user of BigChange can take part in answering one simple question “On a scale of one to ten, how likely are you to recommend us to a friend or colleague?”

This survey, which we run twice a year empowers us to understand and enhance your experience with us. They will directly influence where we will focus our efforts for 2024, allowing us to continue to meet and exceed your expectations. Keep an eye out on your email and the success centre for details on taking part so you don’t miss out on having your say!

Customer Spotlight on…Whiffaway Group

Each month, we share inspiring Customer Success Stories to showcase the incredible results businesses are achieving with BigChange!

This months customer spotlight is on Whiffaway Group and we learned how BigChange has made their business unstoppable!

Watch this video and dive deeper into Whiffaway’s success story and learn how your business can also achieve extraordinary growth with BigChange! 

Are you ready to be the next success story? Join us for some Co-Marketing and learn how to unlock your business’s full potential!

Don’t miss out on this opportunity! Reach out to [email protected] for more details. Let’s grow together!

Quiz Time – Win a Mystery Prize

Last month we had two competitions running.

  1. We wanted to hear from you as to how BigChange has made or is going to make your business unstoppable. Congratulations go to Stuart from Lothian Vulcanising Services who posted a picture of his now redundant paperwork. 5 boxes of Krispy Crème doughnuts are on their way to you and your team.
  2. Next, we asked decision makers from each customer a set of questions around fuel, expenses, and insurance, as we recognise these are amongst the biggest areas of spend, and would like to reduce this if possible. The winner selected at random from completed entries was Adrian at Thoroughbred Industrial Doors Ltd. A £25 Amazon gift voucher is yours.

This weeks competition is even easier than before, for your chance to win the mystery prize all you have to do, is give this YouTube video a thumbs up and add a comment letting us know what you love about BigChange.

A winner will be selected at random and announced in the next newsletter.


Thank you for being a valued customer of BigChange. Your opinion is very important to us and we’d love to hear how our software has served your business. Please leave a brief review about your experience on Capterra. We appreciate your honest feedback. To thank you for your time, the first 200 customers who leave a validated review will earn a £20 Amazon gift card.

If you are interested in anything you see above please feel free to reach out to me directly. 


Ian Burgess Signature
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18th October 2023



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