Get in touch – make BigChange work even better for you

Jason Nash, Head of Product, wants to speak directly to our customers about the development of BigChange, the complete Job Management System.

As the new Head of Product for BigChange, I want to let you know what we’re working on and give you the chance to shape what the platform will look like as we try to make it even more user-friendly.

We speak all the time with BigChange customers who are passionate about getting even more value from our job management software. In the product team, direct contact with customers is vital, and we’d love to hear from users about how we can make BigChange work even better for you. My email address is at the bottom of the article; please do contact me directly.

BigChange has a big product vision: we want to be the best job management platform for field service workers and their back-office teams, with a mobile-first experience that delights and drives sustainable growth for our customers. I get particularly excited about the last part, as we have a lot of opportunities to help customers grow and optimise the way they work.

In particular, we want to make the user experience easy and make BigChange work even better on a mobile device.

We’re working hard to make the vision a reality. Field service jobs have a lifecycle, and each part of the lifecycle has a set of tasks that go with it. We aim to make it even easier for customers to get all of those tasks done from the same page.

For instance, the lifecycle stage for winning new business involves adding new organisations and contacts, sales opportunities and quotes. We want to make it simpler for users to run through these jobs in their average day.

We’ll be doing this at every stage of the lifecycle, which you can see in the following image – as well as for the Collaboration Network.

We’ve hired a Head of User Experience and a UX designer to make the platform work as easily and intuitively as possible. There will also be product managers for each stage of the lifecycle. Their role will be to fix any bugs, enhance existing features, and develop new functionality to help our customers grow stronger.

We’re doing customer research interviews to support this work, looking even closer at how customers use the platform and how we can improve it.

I’ve never worked with a more passionate set of customers who want to see BigChange improve and develop further. I hope to speak to many more of you in the coming weeks; please email me directly if you’d like to be part of the customer research interviews.

Jason Nash, Head of Product
[email protected]