How to Grow Your Business without Hiring More Resources
According to data from Glassdoor, the average cost of recruitment for a new employee in the UK is £3,000. Therefore, ensuring each hire will add value to your organisation long term is paramount.
Although it can be tempting to hire more resources during busy periods, ultimately, it doesn’t account for troughs in activity and could eat into your profits as a result. In other words, you could end up hiring people only to realise that you no longer need them a few months down the line, which is not only financially damaging but also destroys your employer brand.
Fortunately, being more selective when hiring new employees doesn’t mean that your current staff have to take on extra work. With the right job management platform in place, you’ll be able to handle your current workload — and more — without needing any additional resources.
In this article, we’ll explain how you can use modern technology to make the most of your existing team and efficiently deal with a high volume of work.
How to Grow Your Business with Your Existing Team
Here are the top three ways your team can deal with a high volume of work without becoming burnt out:
1. Digital Job Scheduling
Did you know that field service organisations waste a staggering 140 hours per year by creating their job schedules manually? Aside from causing productivity to take a nosedive, burdensome administration tasks take time away from your back-office team, which could be focusing on activities that directly contribute to business growth.
Not to mention that manual processes are inherently error-prone, leading to delays and scheduling conflicts that leave a bad impression on your customers.
Instead, when using a job management platform, your team can schedule jobs and dispatch workers at the touch of a button. The best systems on the market include an intelligent scheduling assistant, which suggests technicians for each job based on their location, availability, skillset and vehicle type.
Since job management platforms provide real-time updates, your technicians can also see any changes to their schedule in an instant, regardless of their location. As such, they’ll be better equipped to deal with emergency appointments, and you can rest assured that you’ll always have the right resources in the right places.
2. Provide Your Technicians with a Mobile App
80% of technicians think that mobile technology is a vital tool for enhancing efficiency and enabling them to help customers more effectively. Yet, many field service companies don’t provide mobile technology as a standard.
When you rely on text messages, phone calls and paperwork to receive updates on the status of each job, vital information can be miscommunicated, incorrect or delayed. Poor communication can have a knock-on effect over your entire operation and leave customers with a negative impression of your business.
In contrast, a mobile application that links directly to your back-office team’s central platform will arm your technicians with everything they need to complete each job the first time. They can instantly see any changes to their schedule, read essential information about each case, complete risk assessments and mandatory forms, as well as issue invoices — all from the palm of their hand.
With all information updating in real-time, your back-office staff won’t have to sit on the phone for hours each day, chasing technicians for updates. They can see all changes as they happen, making for seamless communication and integrated workflows across your entire operation.
3. Take Advantage of Networking Opportunities
One of the most effective ways to grow your organisation is through networking. But, with 41% of people believing they don’t have the time to attend networking events, a large percentage of business leaders are missing out on lucrative opportunities.
Thankfully, when you use BigChange’s job management platform, you’ll gain free access to the Network. So rather than having to forfeit a day at the office to attend an event, you can simply post your business on the system and start receiving connection requests from thousands of other trusted field service organisations the same day.
With each connection you make, you’ll have the chance to collaborate on a range of projects around the world, expanding your reach further than ever before without needing to make a single hire. You can specify which jobs you have available, along with the skills required, to ensure that only the most relevant subcontractors represent your company.
Most importantly, you’ll have access to a virtual meeting every month with other members to network and form partnerships. Subsequently, you’ll gain practical ideas on how to drive your business growth further.
Field Service Management Technology is Key to Growing Your Business
It’s no secret that COVID-19 has had a devastating impact on many businesses in the field service industry. However, one key takeaway from the crisis is that technology can help organisations overcome a range of challenges. In fact, companies that adopted technology quickly during the pandemic reported a higher rate of recovering from COVID-related economic issues.
Consequently, in today’s turbulent market, you must consider ways to maintain business-as-usual without needing to go through costly recruitment processes that could end in frustration for both you and your new hire.
With the right job management software in place, you can be confident that your team will have everything they need to deliver outstanding service and grow your business without becoming overworked.
28th January 2022 - Deal with a High Volume of Work Effortlessly with BigChange
Manage your entire operation on a single platform.
BigChange gives you complete control of your admin, from quotes to invoicing and beyond. Also, with our mobile app (available on iOS and Android), you can seamlessly connect your office, field technicians and customers and boost productivity as a result.
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