.webp)
Save £5 for every £1 spent
11% less drive time per job
25% less back-office admin
%201.svg){kind=icon}
Job duration 9.2% less on average
The AI brain for your job management platform
BigChange brings your back office, engineers, customers, and finances together in one platform — with AI that thinks alongside every job. Ask which jobs are at risk. Ask where your margins are leaking. Ask anything about your business and get the answer instantly.
.webp)
Get started with a live demo
BigChange needs the information you provide to us to contact you about our products and services. You may unsubscribe from these communications at any time.
Trusted by 2,000+ field service businesses across the UK
BigChange Lightning
The AI management platform built for the trades
BigChange Lightning is the AI built into your platform. It doesn't replace the way you work — it gives your business capabilities you've never been able to staff for. Our AI agents handle the work your margins never supported hiring for.
JustAsk
FieldReady
%201.svg)
JobReady
JobScribe
JobBrief
Two-Way Messaging
GPS Time Tracking
Conversational Business Intelligence
JustAsk
JustAsk connects to your BigChange data and lets you ask any question in plain English — no reports to build, no dashboards to dig through, no analyst required. It's a direct line to the intelligence inside your platform.
Trade owners spend 5–10 hours a week on manual reporting. JustAsk gets that time back and replaces guesswork with answers.
.webp)
Training & Onboarding Agent
FieldReady
FieldReady AI trains every engineer on your processes, your system, and your way of working automatically. New hires get structured, consistent training without pulling a manager off the tools. No trainer required. New techs ramp in days, not weeks. Turnover costs less. And every technician works your way from day one.
Replacing an engineer costs £15,000–£25,000. FieldReady protects that investment.
.webp)
Job Preparation Agent
JobReady
Before every job, JobReady AI briefs the assigned engineer — pulling job history, site notes, parts requirements, and context from previous visits, and delivering it in a clear pre-job brief. No manual prep. No calls to the office.
Technicians show up prepared. First-time fix rates climb. Return trips drop.
.webp)
Documentation Agent
JobScribe
AI captures what happens on site in real time. Engineers talk — the system writes. Labor hours, materials used, observations, and compliance notes are captured and filed without the engineer touching a keyboard.
30–60 minutes of admin time back per engineer, per day. Fewer billing disputes. No missing paperwork. Every job documented the moment it's done.
.webp)
Customer Summary Agent
JobBrief
When a job closes, JobBrief AI generates a professional post-job summary and sends it to the customer automatically. Every job. No manual follow-up. No chasing the engineer to write it up.
Customers get a clear record of what was done. Disputes drop 25–35%. Payments arrive 15–20 days faster. Your business looks professional without anyone doing the extra work.
.webp)
Customer Communication Feature
Two-Way Messaging
Two-Way Messaging sends automated SMS updates to your customers at every stage of the job. Confirmations, on-the-way alerts, and status updates go out directly from Simpro. No extra app. No manual follow-up. No one chasing the engineer to send a message.
98% of texts are read. Missed appointments drop. Customers stay informed without your office staff lifting a finger.
.webp)
Automated Time Verification Feature
GPS Time Tracking
GPS Time Tracking uses AI to prompt engineers on arrival and departure, automatically verifying timesheets against location data. No time cards. No manual entry. No disputes about hours worked.
Untracked labor costs disappear. Payroll disputes drop. You stop losing billable time to inaccurate records without asking anyone to do anything differently.
.webp)
The all-in-one job management software proven to drive growth
Buried in paperwork, spreadsheets, and endless phone calls?
Automate Operations
Our job scheduling app and integrated CRM keep everything moving forward - from the initial quote to the final invoice. AI captures job notes in real time, briefs your engineers before every job, and handles the admin that's been eating your day.
Customers demanding real-time updates you can't provide?
Deliver 5-Star Service
Give your customers the experience they expect with a Customer Portal, live ETA tracking, and automated job confirmations. When a job closes, BigChange sends a professional post-job summary to the customer automatically. Every time. No chasing required.
Unsure which jobs are actually profitable at the end of the day?
Control Your Cashflow
Track job costs, parts, and labour in real-time. Invoice instantly from the field. And when you want to know which jobs are driving profit and which are costing you — JustAsk. Get the answer in plain English, in seconds, without building a single report.
An all-in-one platform that gives you total control
Job Scheduling
Optimise your workforce and lower costs.
CRM
Instantly access all customer, site, and job history in one place.
Quotes
Win work faster with professional quotes customers can approve online.
Invoices
Invoice on-site to improve your cashflow and get paid faster.
Reporting
Track job profitability and business performance with real-time insights.
Pipeline
Manage all sales opportunities in one place so you never miss a lead.
Alerts
Stay ahead of issues with automated alerts for important events and risks.
Network
Grow your reach by easily managing and collaborating with subcontractors.
Mobile app
Engineers receive all their jobs digitally, with instant access to job histories and site-notes.
Fleet tracking
Update customers with live ETAs and dispatch the nearest engineer.
Digital risk assessment
Enforce job site safety and stay compliant.
Timesheets
Eliminate paper timesheets to run a faster, more accurate payroll with less administration.
Asset management
View and update asset details, complete services, and log updates from the mobile app.
Proof of service
Eliminate disputes with time-stamped photos and digital signatures.
Driver behaviour
Lower fuel and maintenance costs with insights into driver performance and digital vehicle checks.
Worksheets
Standardise your workflow and capture accurate job data every time with digital forms.
ETA alerts
Prevent wasted trips and missed appointments with automated ETA alerts.
BigChange pay
Get paid on the spot with fast and simple on-site card payments.
Service reminders
Secure future work and build loyalty with automated service and maintenance reminders.
Customer portal
Give customers a 24/7 self-service portal to request, track jobs, and download job cards.
Booking confirmations
Reduce no-shows with automated confirmations and one-click calendar invites.
Job sheets
Share professional job documents using your existing Word templates.
Purpose-Built for your trade
From employee one to 150, BigChange is the field service management software built for trade businesses like yours in mind. We power industry growth for leaders in:
Waste Management
Facilities Management
Fire and Security
Plumbing
HVAC
%201.svg)
Electrical/Data
Industrial doors
And more...
Why BigChange?
.svg)
Unbeatable 24/7 UK
based support
based support
A team that knows your industry, available around the clock — so you're never left waiting when it matters most.
Reduce costs with
optimised scheduling
optimised scheduling
AI handles the notes, the briefs, the summaries, and the reporting. Your engineers focus on the work. Your managers focus on growth.
Communicate with
customers in real-time
customers in real-time
Your Customer Portal, automated notifications, and AI-generated post-job summaries keep clients informed at every stage.
Frequently asked questions
What is a job quote template, and why do I need one?
A job quote template is a standardised format used to create accurate and professional job estimates for clients. It ensures consistency, saves time, and reduces the risk of errors in the quoting process. Using a template simplifies administrative tasks, enhances customer trust, and speeds up decision-making by providing clients with clear and concise information about job costs and scope.
How can BigChange help with creating digital job quotes?
A job quote template is a standardised format used to create accurate and professional job estimates for clients. It ensures consistency, saves time, and reduces the risk of errors in the quoting process. Using a template simplifies administrative tasks, enhances customer trust, and speeds up decision-making by providing clients with clear and concise information about job costs and scope.
What features does BigChange’s job management software offer beyond quoting?
A job quote template is a standardised format used to create accurate and professional job estimates for clients. It ensures consistency, saves time, and reduces the risk of errors in the quoting process. Using a template simplifies administrative tasks, enhances customer trust, and speeds up decision-making by providing clients with clear and concise information about job costs and scope.
Can BigChange’s job quoting software integrate with other tools I use?
A job quote template is a standardised format used to create accurate and professional job estimates for clients. It ensures consistency, saves time, and reduces the risk of errors in the quoting process. Using a template simplifies administrative tasks, enhances customer trust, and speeds up decision-making by providing clients with clear and concise information about job costs and scope.
Is BigChange suitable for small businesses?
A job quote template is a standardised format used to create accurate and professional job estimates for clients. It ensures consistency, saves time, and reduces the risk of errors in the quoting process. Using a template simplifies administrative tasks, enhances customer trust, and speeds up decision-making by providing clients with clear and concise information about job costs and scope.
