Life is Easier for Technical Drain Solutions with BigChange

Digital job cards and completion reports, integrated with the company’s accounting package, have further improved performance, allowing the company to achieve a doubling in workload with just 40 percent of the previous admin resource.

“I would happily say that BigChange has revolutionsed the way we operate. Everything goes through BigChange from initial enquiry to final invoice, from daily vehicle checks to customer ETA messages; using BigChange has made our lives a million percent easier!” Jake Murphy, Operations Director, Technical Drain Solutions.

Prior to selecting the BigChange job management system, which incorporates customer relationship management (CRM), job scheduling, live tracking, resource management, job finance, and business intelligence, Technical Drain Solutions used a different field service management solution which struggled to keep pace with a busy, fast changing operation.

“We looked at a number of solutions but BigChange was by far the easiest to use and, having tested in our operations department and with our field engineers, was the only solution for us.” Jake Murphy, Operations Director, Technical Drain Solutions.

Using BigChange, Technical Drain Solutions has transformed the management of its mobile operation with all enquiries, whether from new or existing clients, recorded in the CRM. Quotes can be automatically generated and once accepted, easily converted into a job, with all the necessary supporting information attached. Once it’s ready for scheduling, intelligent algorithms allocate resources based on specific job constraints, route optimisation, and availability. Using the BigChange app, which runs on any mobile phone or tablet, engineers can access relevant site histories or equipment specifications and record job details, including date/time stamped photographs, videos, and signatures, as well as any parts used. These details are automatically shared with the back-office system and communicated to the customer as proof of completed work and are then used to produce accurate invoices.

Technical Drain Solutions also uses BigChange to manage its growing fleet of specialist vehicles, which ranges from a 40-tonne artic lorry, through different sized vacuum tankers, to service vans. At the start of each day, engineers are guided through daily vehicle checks and alerts for regular maintenance and to ensure driver safety. Other events, such as insurance renewal and MOT reminders are automatically generated by the system and sent to the back-office. Driver behaviour alerts, including flags for harsh braking, speeding, and idling, are also improving Technical Drain Solutions’ environmental impact and health and safety and minimising vehicle wear and tear.

“The visibility that BigChange gives us is incredible. Engineers know in advance what their day, and even their week, looks like and management and back-office staff can see where an engineer is at any given point. We can compare planned versus actual and respond accordingly and even compare productivity levels offering incentives or interventions as appropriate.” Jake Murphy, Operations Director, Technical Drain Solutions.