Morgans Plumbing and Heating has grown its business by more than 600 percent since implementing BigChange field service management software. Using BigChange, Morgans has achieved the highest levels of automation with the platform underpinning every aspect of the business including workforce management, customer communications, reporting and invoicing.
BigChange has also removed the need for home-based engineers to visit head office on a regular basis with digital job sheets, automated scheduling and up-to-the-minute stock control, saving Morgans both man-hours and mileage.
“Right from the outset I knew the only way to grow the business sustainably was with automation, and BigChange ticked that box and more,” commented Steven Morgan, Director of Morgans Plumbing and Heating.
“Before BigChange we were little more than a one-man band, with paper worksheets and no control of workflows, stock or costs. We now cover mid and north Wales, Shropshire and Cheshire and have plans to expand further up the west coast to Scottish borders and further down into south Wales and the Cotswolds. This ambitious expansion simply wouldn’t be possible without BigChange.”
Morgans is a Gas Safe and OFTEC registered, and Worcester Bosch accredited, family-run business, which installs, services and repairs all oil, gas and LPG appliances. Based in Welshpool, Morgans specialises in boilers – gas oil and LPG, can provide expert advice for oil tank, planning, installing and maintaining, and are on hand 24/7 for all emergency plumbing requirements.
Morgans selected BigChange after an exhaustive market review of available solutions during which different packages were benchmarked against an extensive wish list of requirements. Having been using the job management solution, which incorporates customer relationship management (CRM), job scheduling, live tracking, field resource management, financial management and business intelligence in one simple to use and easy to integrate platform, for some time, Morgans is under no illusion as to the important role the platform has had in the business’ geographical expansion and positive customer feedback evidenced with consistent 5-star reviews.
“BigChange has been a critical part of our success so far,” continued Morgan.
“It saves us time and money every single day allowing us to focus on what we do best – which is being available to deliver the highest service possible, in the shortest amount of time and with the tools and stock we need to do the job.”
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