You are using the site on a browser we no longer support. The website may be broken in some areas and some functionality will be disabled. Please look to upgrade your browser to the latest version of Mozilla Firefox, Google Chrome or Microsoft Edge.

Top

VIEW DETAILED PRICING & FEATURES

Please fill in the form below to be redirected to a download page.

BigChange uses cookies to ensure that we deliver the best experience. You can read about how and why we use cookies in our Privacy Policy

Essential cookies are cookies that ensure the proper functioning of the Website (e.g. cookies for login or registration, language preferences). Cookies can also be used for additional statistical and science-based activities.

Performance cookies are cookies that can be set for non-critical marketing activities, further enhance user experience, improve website performance and are used to help us improve our site.

Non-essential cookies are used for additional marketing activities.

Sapphire Utility Solutions is using the latest field service technology to transform the delivery of water network services to its customers.

Supplied by BigChange, the new job management platform has allowed Sapphire to significantly reduce administration, with efficiency gains in the back office and field, and achieve a 100 per cent rise in productivity.

The complete system, which sees field engineers equipped with mobile devices for real-time reporting, is also helping deliver client critical milestones, manage risk on street works liabilities and assure a right-first-time approach.

Sapphire initially selected BigChange to support its recently awarded Severn Trent Water Network Operations Support Services contract, which delivers vital water maintenance services on behalf of four million homes and businesses across the Midlands and mid-Wales. 

Colin Kelly, Partner and Managing Director of Sapphire Utility Solutions commented, “We recognise that we are delivering essential services to customers and we are focused on being a catalyst for change by introducing new thinking, innovation and technology, such as BigChange to provide a better customer experience” 

Using the BigChange job management platform, which incorporates customer relationship management (CRM), job scheduling, live tracking, field resource management, job finance and business intelligence in one simple to use and easy-to-integrate platform, Sapphire has realised a number of operational and management benefits. BigChange allows the right resources to be scheduled for each job and also tracks jobs on a real-time basis. Savings in administration have been achieved and the platform supports remote working enabling a 24/7/365 operation.

Real-time monitoring also enables Sapphire to jeopardy manage works through constraints and alerts allowing client critical milestones to be met.

“We selected BigChange as it was easy to use, highly configurable and intuitive, and this decision has been borne out by how quickly it has been embraced by both field and back-office staff,” added Mo Dawood, Director of IT at Sapphire Utility Solutions.

“By making sure teams are where they are needed, at the right time with all the information they need, BigChange has boosted morale and aided staff retention. The results we have achieved have exceeded expectations and we are looking forward to replicating this in other areas of the business and on other contracts.”

Mo Dawood, Director of IT at Sapphire Utility Solutions

Since its foundation in 2013, Sapphire has quickly become a trusted name in the utility industry, providing a wide range of services for the water, wastewater, telecoms and gas infrastructure sectors. 

BigChange

REQUEST A CALLBACK

Please enter your details below and a member of our team will be in touch.

WP Feedback

Dive straight into the feedback!
Login below and you can start commenting using your own user instantly