Central heating specialist Warmaway is using a job management system from BigChange to achieve efficiencies across its mobile workforce operation.
Integrated with back-office systems, BigChange is improving the productiveness of engineers, with less time spent travelling and filling out paperwork, and increased the turnaround time between completing the work and invoicing the customer via a seamless integration with the company’s accounting software Xero.
Warmaway is also planning to implement an online booking portal powered by BigChange, which will allow customers to request, book and manage appointments at their convenience. The BigChange customer portal also means Warmaway’s customers can track jobs and download job cards and invoices when the work is completed.
“Prior to BigChange, we had a basic CRM system, which literally gave us an address, so we tried to have a bespoke solution built, but this still limited us to desktop use,” commented Adam Redgwick, Sales Director at Warmaway.
“BigChange is different. From vehicle tracking to accessing a boiler’s service history, BigChange is there when and where we need it.Adam Redgwick, Sales Director, Warmaway
“Using BigChange, we can see exactly where our engineers are, where they are going next and how they are driving,” he continued.
“The engineers know in advance what their day looks like and they know they have the information they need to deal with each and every job. With BigChange, even the back-office staff know they have the tools they need to get the job done from scheduling to keeping the customers informed and managing cash flow.”Adam Redgwick, Sales Director, Warmaway
Warmaway is a family business with more than 45 years in the plumbing and heating industry. Founder Brian Redgwick installed some of the first domestic central heating systems in the 1970s, and the Yorkshire-based company is now in the capable hands of his son and grandsons. Warmaway provides a range of services, including central gas heating, boiler repairs and electrical work, and has more recently focused on renewable energy systems. Warmaway is Gas Safe, NICEIC approved, and MCS certified.
Used by Warmaway, the BigChange job management system incorporates customer relationship management (CRM), job scheduling, live tracking, resource management, job finance and business intelligence in one simple to use and easy-to-integrate platform. Automated vehicle checks and driver behaviour alerts ensure Warmaway’s fleet of Ford Transit vans is well serviced, maintained and driven, whilst real-time tracking, complete with customisable alerts, provides 24/7 visibility.
Advanced scheduling means Warmaway is achieving more with the same resource, and customisable job sheets and completion reports mean the flow of information between back-office staff and field engineers is more structured with reduced scope for errors. Warmaway engineers can also access, via the BigChange tablets, complete service histories and online manuals, complete with photographs.
The seamless integration of BigChange with the company’s Xero accounting software is fuelling further efficiencies, and business benefits as staff no longer have to ‘double-key’ information, invoices are produced as soon as a job is completed, and management can access up-to-date financial reports.