Leeds, 08 December 2020 – Cinderella Support Service, the nationwide provider of facilities management and building cleaning services, has boosted its business by £100k a year following the introduction of a new mobile system.
The Price Group, one of the UK’s pioneers in high level cleaning services, has implemented BigChange’s 5-in-1 Mobile Workforce Management Platform.
The all-in-one system provides intelligent job scheduling, a mobile app for operatives and real-time tracking of all vehicles across the fleet. The new system completely replaces a number of different software applications with a complete business solution.
First formed in 1970 as JV Price Ltd, the Hemel Hempstead head-quartered company has built a reputation as a specialist in window, façade and exterior cleaning. Today, The Price Group has diversified into associated services and the hire of specialist equipment such as access platforms. With regional depots in Birmingham and Gatwick and around 80 full-time operatives, Price operates a fleet of 60 vehicles including vans, truck-mounted access platforms and spider lifts.
BigChange has replaced a number of different systems to provide Price with a completely paperless solution for the business. Initially the company wanted to simply replace their vehicle tracking system as it was standalone and not linked to their management system.
Charlie Price, Group Managing Director of The Price Group, says:
“Previously we had a service management system, a tracking system, an auditing software package and various spreadsheets,”
“When we saw what BigChange offered we realised it could replace everything we had with a single system. We really liked the joined up approach and although it’s not what we planned, we have now replaced all our legacy systems. What we have now is way beyond our original expectations and has been key to our digital transformation.”
Price logs incoming calls on the BigChange CRM from which actions are automated such as emails to customers and the scheduling of work. Surveyors use tablets for site surveys supported with photographs and video so the work teams know what to expect on site. Quotations are then issued and PO’s raised as required for the job to proceed.
Using the BigChange JobWatch app Price operatives receive jobs on their tablets which then provide navigation to site where onscreen workflows ensure correct health and safety procedures and site assessments are completed. JobWatch is then used for job sheets, before and after site photos and customer signature sign-off. The helpdesk then check the job sheets to address any issues prior to invoicing and transfer of the required financial data to Sage.
“We now have a much faster turnaround of everything – from the sales process to job completion and invoicing. For the management team everything is on a single platform and easily accessible and the live reporting gives us 24/7 visibility of all jobs,”
“Now we have a totally paperless system and we estimate improvements in efficiency are already approaching 10 percent. Additionally the BigChange solution is easily scalable and affordable so we can grow the business without any of the traditional barriers imposed by IT and system suppliers.”
Price has also noticed operative engagement has also improved with JobWatch.
“Our operatives really like the fact that they no longer have to fill out paper forms. In turn the office no longer has to decipher poorly written notes and illegible – sometimes water soaked – paperwork,”
Price also use the integrated BigChange tracking to assess driver performance and the company has recently introduced a drive safe campaign with a monthly bonus incentive.
“The objective is to reward the good and re-educate the bad.”
“One of the things we really like about BigChange is that they are always pushing to improve the system. The ethos of the company is also very good. As a business we like to provide a great service at a fair price and that is exactly what BigChange do.”
“The RoadCrew team are fantastic. We operate a 24/7 emergency service and most scheduled jobs start prior to 6am so our operatives really appreciated there is someone on hand at BigChange to provide support at any hour.”
Community Clean has transformed its business by equipping field operatives with tablets connected in real-time to the office to replace paperwork.
As a provider of regeneration, protection and maintenance services, Community Clean is using the mobile workforce system from BigChange to manage operations nationwide. The system, called JobWatch, also automates all back-office functions as part of a complete 5 in 1 solution delivered via the cloud.
Established over 20 years ago and still family-run, Community Clean started as a graffiti removal service for local authorities. From headquarters in Dorset, the company has expanded continually and now services a diversity of sectors such as construction, rail, highways, facilities and housing. Clients include Network Rail, Skanska, Balfour Beatty and BAM and working with Costain, Community Clean helped restore over 40,000sqm of Victorian brickwork during the refurbishment of London Bridge station.
Andy Izzard, Director of Community Clean says:
“Our main focus is to do our best to help regenerate and maintain the environment in which we live in. We see evolution and innovation as things that make us stand out and the IT solution provided by BigChange really has put us ahead of the pack,”
Community Clean’s work is very diverse which adds complexity to managing the business. BigChange has allowed the previous workflow and paperwork systems to be incorporated into a single, integrated system. Using their tablets, field operatives can now instantly see all the relevant project paperwork, health and safety documentation, maps and photos. Previously hand-completed worksheets are now on the tablets and with mandatory health and safety reports, management can ensure that all the right paperwork is complete, first time.
Jody Hayter, Operational Administrator at Community Clean says:
“Gone are the days of mountains of paperwork and all project information is now transferred live, direct from HQ straight to our Operation Teams onsite. The tablets allow instant communication not only internally, but directly to our clients too and project progress can be tracked in real time with latest photos and site updates.”
Prior to the introduction of the BigChange system, Community Clean were using a cumbersome system made up of three separate components as well as spreadsheets according to Clare Branch, HSEQ Manager.
Clare Branch, HSEQ Manager explains:
“What we had was all very clunky and it didn’t accommodate mobile workers. Getting paperwork back and forth to operational teams was onerous and very time consuming with inevitable delays to invoicing.”
“BigChange makes managing our projects far easier and also cuts down the chasing of paperwork. We are now dealing with more projects, with less staff, in a far more efficient manner and with the data being available instantly, invoicing is done on the same day, improving cash flow.”
“Our sales and marketing team also love the fact that photos and project details are instantly available, making social media posts far more dynamic.”
The system has helped improve health and safety compliance and meet required ISO standards and, according to Branch, Community Clean particularly like having the flexibility to create their own templates and worksheets.
“With the diversity and ever changing nature of our work the flexibility of the system means we have ownership of our own internal procedures.”
Sam Lester, Business Executive, Community Clean comments:
“The whole business is now sleeker, quicker and more efficient than ever… but this is only the beginning. With still a lot more functionality yet to come, we can safely say this is one IT investment that is already paying off!”
BigChange has improved scheduling and with vehicle tracking allows Community Clean to monitor all aspects of the fleet including driver performance, fuel and CO2. JobWatch is also used for vehicle checks and to record all vehicle compliance related data for managing FORS.
Emergency clean-up company CleanSafe has transformed its business with an end-to-end management system from BigChange.
The cloud-based system combines back office management, customer service and accounting functions with live fleet monitoring and the latest mobile working technology. CleanSafe field technicians have been equipped with rugged Samsung tablets running JobWatch; the BigChange system that provides apps for paperless mobile working.
Armed with JobWatch, 70 CleanSafe field technicians provide a 24/7 emergency cleaning and restoration service with a 2 hour response time. CleanSafe operates nationally from headquarters in Surrey with regional offices in Cannock, Manchester and Livingston. CleanSafe is part of the SafeGroup, who also operate waste management, pest control and Legionella prevention reactive and planned services.
CleanSafe has implemented BigChange as a complete management solution, handling the entire business process from customer call to invoicing. Calls are handled within a CRM application which in turn links a job scheduler and route planner, with allocated jobs being posted to the appropriate field resource. Jobs are listed on the technician’s tablet that provide navigation to site and apps for safety, job management and reporting; eliminating all paperwork.
Caroline Bigg, Finance Director, CleanSafe, comments:
“With BigChange we are completely paperless and that provides big benefits in efficiency and productivity.”
“We are a reactive business and the system helps considerably; our technicians no longer need to report to the office and during the day we can dynamically reschedule to optimise the mobile operation and improve response times.”
All CleanSafe vans are fitted with BigChange satellite tracking that not only provides real time location to keep customer services up to date on each job, but also allows driver monitoring to encourage safer driving.
“BigChange provides a wealth of data that we simply didn’t have before and that means we can closely monitor and improve our performance across the board.”
“BigChange is a true end to end solution with everything completely integrated and that is tremendously beneficial as it means we can work fast and efficiently; no more paper, no more data entry, fewer customer queries and quicker invoicing.”
“We reckon BigChange saves up to two hours a day that we previously spent trying to sort out the day’s work and administration. All in all that probably equates to an extra job a day for a number of our operatives. Annually that equates to over a million pounds of extra income.”
Previously with their paper-based system it used to take CleanSafe up to a week to raise invoices. Now with real time and accurate reporting from technicians at the end of a job, invoices can be raised within 24 hours.
Steve Broughton, CleanSafe’s Managing Director, says:
“The combination of tracking data, customer signature capture and before and after photographs mean that we have irrefutable evidence of every job completed. With the paperless, real time reporting we can invoice immediately and customers know what they will be invoiced. So from my perspective the biggest benefit of BigChange is simply that it allows us to invoice correctly and quickly and that means we get paid on time. It’s good for business”
“Large corporates typically spend hundreds of thousands of pounds developing their own IT systems to meet their business needs. What BigChange has done is built that system but for everyone. And it’s accessible and adaptable for different businesses. For SME’s this is fantastic as we can compete on a completely level planning field. We know that we can meet all of the business needs – from service delivery to compliance – with one affordable system.”