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Capital, a specialist cleaning and facilities management company, has deployed BigChange field service management software to launch a new nationwide outsource service. Providing support to other facilities management companies that need to boost their field service capacity or businesses that require additional resources or skills, Capital’s Service Team will help with a range of tasks including office moves, regular cleaning, site inspections, equipment installations and audits. Using the integrated job management platform from BigChange, Capital can take online bookings, schedule work, report on completed tasks and issue invoices.

“We like to think of our Service Team as the business equivalent of the A-Team – if you have a problem, if no-one else can help, you can hire the Capital Team,” commented Eddie Tomlins, owner of Capital. “But Service Team was inspired not by a TV programme but by BigChange. Without BigChange we wouldn’t have thought of the idea and we certainly couldn’t have delivered it.”

Capital was originally established as Capital Computer Care in the 1980’s offering equipment installation, maintenance, cleaning, testing and decommission of PCs, data centres and server rooms. To aid service delivery Capital used a multitude of different processes including a standalone CRM, multiple Excel spreadsheets, a vehicle tracking system, paper field reports and a manual invoicing system.

“Before discovering BigChange we used a hotchpotch of different systems which meant everything took longer, was harder to control and was susceptible to human error”

Dave Usher, Director of Capital

“Also, it was a challenging time for the business. We had been growing organically for around 30 years, but we had not invested in our business’s processes or the future evolution of the business. We needed a complete rethink as to how we ran the business and the type of services we offered,” added Dave.

Capital selected the BigChange job management solution, which incorporates customer relationship management (CRM), job scheduling, live tracking, field resource management, job finance and business intelligence in one simple to use and easy to integrate platform, following an independent review of available systems. Initially attracted by a cloud-only solution, Capital was also impressed with the range of functionality, competitive pricing and evolving application lifecycle.

Since implementing BigChange, Capital has transformed its business by identifying and launching new revenue streams and expanding the operation in terms of service offering and geographical coverage. The integrated CRM and scheduling are saving hours of admin resource every month whilst digital worksheets, complete with photographs, are improving customer satisfaction.

Capital also uses BigChange to manage UK wide stock levels, moving essential supplies between operatives at a time when supply chains faced unprecedented difficulties. The BigChange report and alert functionality is saving management time with automated reminders and notifications of a host of event or date driven actions including MOTs, contract renewals or vehicles using toll roads or entering charging zones.

“BigChange has already saved us literally hundreds and hundreds of hours in management and admin time and continues to do so”

Dave Usher, Director of Capital

“We have streamlined our business in terms of expenditure and productivity but have still maintained the highest levels of customer service and satisfaction,” continued Usher.

“I am convinced that had we not invested in BigChange we would not have been able to make the changes required to our systems, processes and personnel, to continue trading. So, we would not be around today, especially if you factor in the additional impact on the business of COVID,” Tomlins concluded. “We also know that BigChange will continue to evolve with new features offered on a regular basis so will be around to support us for many years to come!”

Capital Launches Nationwide Facilities Support Service using BigChange Platform

The COVID-19 pandemic has had a huge impact on the number of new businesses being set up countrywide. In fact, UK business incorporations increased by 30% in December 2020 compared with the same period in 2019.

Therefore, if you’re setting out on a new window cleaning business venture, you must learn how to stand out from the competition. Fortunately, with the right tools and know-how, creating and growing a company can be extremely rewarding.

In this article, we’ll explain how to run a window cleaning business, breaking down the steps you will need to take to set up your company and begin attracting clients. Plus, we’ll explain how state-of-the-art field service management technology will help you manage your new business.

Setting up Your Business and Finding Window Cleaning Jobs

1. Write a Business Plan

Although the start-up costs for a window cleaning business are relatively low, you will need to consider your organisation’s future. For example, if you plan to take on extra staff, you’ll need to cover training and additional insurance costs. Or, if you want to spread the word about your new company, you’ll need to pay for marketing materials.

Therefore, it’s worth taking some time to put together a business plan. Many small businesses forgo creating a plan, but it helps you keep your operations on track and gives you the chance to forecast additional costs further down the line. 

If you hope to grow your business and purchase high-end equipment to take on larger clients, you may wish to consider obtaining financial backing to get started. There are many routes you can take to gather funds, so do some research on the best method for your organisation.

2. Take Out an Insurance Policy

To start taking on window cleaning jobs, you’ll need to have the right insurance policies in place. You should consider taking out the following:

  • Public Liability Insurance: Covers your legal fees and compensation costs if your business injures a member of the public or one of your clients, or damages their property.
  • Personal Accident Insurance: Covers and compensates you in the instance of accidental injury or death.
  • Employers’ Liability Insurance: Covers and compensates your employees in the case they are injured at work.
  • Business Equipment Insurance: Covers and compensates you in the instance of damage, loss or theft of window cleaning equipment.

If you plan to hire a team, the best way to keep your insurance premiums low is by providing comprehensive health and safety training. By investing in field service management software, you can create mandatory risk assessments and workflows that your technicians must complete before they can start the job. As a result, you can rest assured that the chance of a workplace injury is kept low.

3. Register Your Business

Once you’ve arranged your new business’ legal and financial aspects, you will need to register it with HMRC. There are three routes you can take, depending on your company type:

Sole Trader

If you’re a sole trader, you run the business alone and are self-employed. You can keep all your companys’ profits once you’ve paid the tax, but you’re also personally responsible for any losses you make.

Limited Company

When you form a limited company, your personal and business finances are separate. However, there are more management and reporting responsibilities. Although you can set up a company by yourself, it may be helpful to get help from an accountant. 

Partnership

A partnership is usually the best route for two or more people who want to run a business together as you share financial responsibilities. You can learn more about partnerships here. 

For further support on setting up a business, visit the GOV.UK website.

4. Market Your Business and Attract Clients

Now you’ve set up your new company, you’ll need to spread the word to get your first window cleaning job. Today, around 71% of small businesses create a website to market their organisation, making it a popular choice.

Luckily, you don’t have to be a tech whizz or know anything about coding to make a professional-looking website. There are plenty of templates you can use to share important details about your business, such as:

  • Contact details
  • Your services
  • Locations you cover
  • Social media links
  • Customer testimonials (once you start receiving feedback)

Although customer attraction is crucial, retention will ensure that your business has a consistent stream of income. As such, you should ensure that you’re providing a great customer experience at all stages of the buyer journey. 

With a field service management platform like BigChange, your customers can easily make and change bookings via our online portal, track the location of their technician in real-time and receive automated email updates from your business. By keeping your clients in the loop, they will feel valued and prefer to use your company’s services over your competitors’.

Field Service Management Software Provides the Perfect Window of Opportunity to Grow Your Business

It’s no secret that COVID-19 has had a devastating impact on many businesses in the field service industry. However, one key takeaway from the crisis is that technology can help organisations overcome a range of challenges. According to research from Cisco, companies that adopted technology quickly during the pandemic reported a higher rate of recovering from COVID-related economic issues. 

Consequently, in today’s turbulent market, you must consider ways to maintain business-as-usual without needing to go through costly recruitment processes that could end in frustration for both you and your new hire. 

With the right job management platform in place, you can be confident that your team will have everything they need to deliver outstanding service and grow your business without becoming overworked. 

Deal with a High Volume of Work Effortlessly with BigChange

Manage your entire operation on a single platform. 

BigChange gives you complete control of your admin, from quotes to invoicing and beyond. Also, with our mobile app (available on iOS and Android), you can seamlessly connect your office, field technicians and customers and boost productivity as a result. 

Want to find out more?
Discover how BigChange can make your business grow stronger here and arrange a free demo today.

Whether you’ve just started up your cleaning business, or you’ve been established for some time, knowing how to attract new clients is an essential skill. Fortunately, winning contracts doesn’t have to be a headache if you have the know-how and the right technology in place.

In this article, we’ll explain how to get clients for your cleaning business. Plus, we’ll explore the ways that modern technology can give your organisation a competitive advantage.

How Do I Get Cleaning Contracts?

Did you know, there are approximately 66,420 businesses currently operating in the UK cleaning market? With so many organisations for customers to choose from, competition to win cleaning contracts is fierce.

However, there are several methods you can use to set yourself apart from your competitors. Here are the top four ways you can turn prospective clients into paying customers:

1. Word of Mouth

When it comes to attracting customers to your cleaning company, word of mouth is one of your best tools. In fact, word of mouth marketing results in five times more business than paid media, and people are 90% more likely to purchase products or services that have been recommended by someone they know. 

Therefore, you must ensure that you provide your existing customers with a positive experience. Fortunately, by using state-of-the-art field service management software, impressing your clients needn’t be time-consuming or challenging.  

For example, you can provide your customers with a user-friendly portal to easily make and rearrange appointments. Your team can then use the details the customer submitted to schedule and dispatch the most appropriate workers and equipment for the job.

Once your cleaners have completed the work, they’ll be able to instantly send customers invoices from their mobile devices for simple, online payment. Your customers will appreciate the rapidity and simplicity of your service and, as such, be more inclined to tell others about your business.

Field service management platforms also allow you to send your customers satisfaction surveys and personalised follow-up communications to ensure they’re happy. Post-job emails are the perfect opportunity to ask your customers to recommend you to others – you could even offer them a small discount for spreading the word.

2. Be Active on Social Media

With over 420 billion people active on social media, it has become one of the primary advertising channels for small businesses hoping to attract new clients. Consequently, you should ensure that you regularly update at least one channel.

Remember, cleaning is a visual service, and social media is your portfolio, so platforms like Instagram, Facebook and YouTube are ideal for showing off your work. You may wish to share before and after photos or even time-lapses of your team at work to give customers an idea of what to expect when they hire you.

Social media is also an excellent place to target specific prospective clients. For instance, if you want to win more office cleaning contracts, you could tailor your content specifically to corporate customers. Or, if you operate in a specific area, you can tag your posts to exact locations.

Finally, to build up a solid social media following, you should take time to respond to comments and connect with other users. Taking a friendly approach will make you stand out and attract more customers to your organisation.

3. Create a Website

Shockingly, it only takes about 50 milliseconds – or 0.05 seconds – for customers to form an opinion about your website. Sadly, if their first impressions aren’t positive, you could be losing business, so it can be tempting to forego a website entirely. 

But, in today’s digital world, having a website is necessary if you want prospective clients to find you. 

The good news is, you no longer have to be a tech wizard or break the bank to create a professional-looking website. There are now plenty of website builders with templates you can use to put your own site together in a few clicks. 

When making a website, you should tailor it to your customers and what they want to see. With a contemporary CRM (customer relationship management) system, you can obtain a snapshot of your customer base and their requirements at the touch of a button. 

Every interaction you’ve had with your clients, from phone calls to satisfaction surveys, are stored on the platform, so you can tell what industry the majority of your customers operate in, where they’re located and what feedback they gave you. As such, you can use the data you’ve collected to shape your website’s content and continue attracting similar customers.

4. Collaborate with Other Businesses and Expand Your Reach

Networking is a powerful method of growing your organisation and winning new contracts. Still, if you’re one of the 41% of people who believes they don’t have time to connect with other professionals in their field, you could be missing out on business opportunities.

Luckily, you can eliminate the time-consuming aspects of networking by employing the latest field service management technology such as BigChange. With BigChange, you can make the most of their ‘Network’ of trusted global field service companies without needing to leave the office.

Instead, you can list your business for free and start receiving connection requests immediately. From there, you’ll have the option to collaborate on projects with other like-minded companies, meaning you can bid for larger contracts and operate further afield without needing to hire extra resources.

You can specify the types of jobs you have available, alongside the skill requirements, so you can be sure that any subcontractors meet your standards and will represent your business appropriately.

Turn Prospective Clients into Paying Customers with BigChange

Some systems manage relationships. BigChange helps you master them.

Our fully integrated job management software gives you a 360˚ view of every account, contact site and contract. Deliver positive customer experiences at every level thanks to an array of dynamic product features.

Want to find out more?

Discover how BigChange can make your business grow stronger, arrange a free demo today.

Jardak Services is using the latest mobile workforce management technology to improve visibility and reporting for its property support services team working with organisations such as Savills, Wickes and Tarmac.

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