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Further recognition from Lloyds shines a spotlight on BigChange’s vital work, helping trade businesses grow stronger and serve their customers better.
Our nomination spoke to the strength of BigChange’s software, the resilience of the BigChange network and how brilliant businesses are using our platform to do more with their existing resources. The judges heard from Suzanna Coyle at Union Technical, who said, “BigChange has helped us transition from start-up to a nationwide service provider with a team of over 100.”
But success isn’t only coming from BigChange’s role as a business enabler. The UK Business Tech Awards lauded the technology that underpins our platform.
Our inclusion in the SaaS Company of the Year category highlights the value of using cloud-based technology to put high-end job management software within reach of all organisations.
To level up the UK, we must deliver digital transformation in a simple, scalable and affordable way for all businesses. BigChange is proud to be recognised as one of the firms leading the charge and levelling the playing field for SME trade businesses.
Finally [for now!], BigChange was also shortlisted in the Best SaaS Product for Small Business / SMEs category at the 2022SaaS Awards.
This is a global award celebrating the best SaaS businesses worldwide. Our entry showcased how the software is helping trade businesses to operate more efficiently and sustainably and how we enable them to scale.
The judges read how the BigChange platform helped several of our customers:
Lift supply company Gartec grew turnover by £1M without needing to increase overheads by hiring additional office support staff.
Tech company signs £14m worth of new contracts across multiple sectors, including specialist cleaning, telecommunications, building services, property maintenance, plumbing and heating
BigChange, the field-service management software company, announced today that it signed almost 200 new customers and £14m worth of new contracts in the first half of 2022. This was the company’s most successful half-year of sales in its ten-year history.
In addition to strong growth in the UK, BigChange secured its first customer in Canada and expanded its international presence across France, Cyprus and Australia to more than 200 customers. The company’s new customers come from various sectors, including cleaning services, telecommunications, building services, property maintenance, plumbing, and heating.
BigChange’s job management platform, which enables small and medium-sized businesses to digitise paper processes, streamline field-service operations and improve customer service, is now used by 1,900 organisations worldwide.
More than 200 BigChange customers joined the BigChange Network in the first half of 2022, making it easier for them to collaborate on jobs, find subcontractors and manage work done by partners.
Richard Warley, Chief Executive Officer at BigChange, comments:
“2022 has been a terrific year so far for BigChange, and, most importantly, it has also been a great year for our customer-base who are continuing to show amazing levels of growth.
Against a backdrop of economic uncertainty, we are continuing to invest heavily in our software and customer support to continue to give our customers the edge that they need to be successful for the remainder of 2022 and beyond.“
Richard Warley, CEO BigChange
In recent months, expert awards panels across our key industries have been recognising what customers are already telling us: trades businesses grow stronger with BigChange.
Leading security industry body, the British Security Industry Association, has shortlisted BigChange for its Best Use of Technology Award.
Our customer Securitay told the panel how it was transformed by BigChange. “When we were looking for a digital solution, we needed something that was robust and rugged,” said Securitay’s Richard Jennings. “We manage some sites out in the sticks and we’re no strangers to inclement weather. Neither was BigChange.”
“We’ve empowered every team member. Now they can do what they’re employed to do, rather than spending time on paper forms and reports, says Richard. “Because everything is automated, there are fewer mistakes and fewer omissions.”
Construction Newshas recognised BigChange’s major impact on firms in that sector, shortlisting us in its own Best Use of Technology category. Our entry highlighted how our customer NServ grew turnover from £1.2 million in 2019 to £5 million in 2021, using BigChange to “transform our business and our prospects.”
And the Heating Installer Awards have shortlisted BigChange and Celsius Plumbing and Heating in their Most SustainableInstaller category. Celsius Director Michael Cairns told the panel, “We used to average six jobs a day but now we are doing seven or eight. Our engineers are often 30 percent more productive and operating in a much more sustainable manner.”
We’ve also been placed on the Northern Tech Top 100. Organised by GP Bullhound, this list of the fastest-growing Tech Companies shines a light upon the leading technology businesses headquartered in the North of England and Scotland. We’re excited to see where we place when the final list is unveiled later in June.
Our mission is simple: to make our customers successful. And we couldn’t be happier that key bodies in the sectors we work in think we’re succeeding.
BigChange is thrilled to join the nation in celebrating the Platinum Jubilee and honour the Queen’s 70 years on the throne.
Through her dedicated public service, patronage and role as head of state, she’s become an indelible part of national life. Her time as monarch has generated enormous affection and pride at home and prestige for the United Kingdom abroad.
There’s a lot to be grateful for this weekend, but we would particularly like to thank the Queen for being an incredible champion of British business and innovation.
Since 1965, the Queen’s Award for Enterprise has recognised and elevated over 6,000 companies like BigChange.
On behalf of all of us, thank you and congratulations, Your Majesty.
Celsius Plumbing and Heating is a finalist in the Most Sustainable Installer category at this year’s Heating Installer Awards, thanks – in part – to its use of BigChange.
This achievement recognises the Edinburgh-based firm’s commitment to and success in achieving a more sustainable way of working. This includes working with BigChange to reduce paper waste and improve fuel efficiency, and Celsius’s commitment to spreading awareness and education of sustainable practice among its customer base.
Celsius’s Managing Director, Michael Cairns, says “We operate under the mantra ‘What gets measured, gets managed.'” This approach seems sure to keep driving sustainability and success for the business.
Investing in job management technology from BigChange has given Celsius a seamless digital system, covering the complete journey from job booking to invoicing, with tons of functionality for optimising its operations.
BigChange’s scheduling assistant helps Celsius minimise wasted travel time and help boost first-time fix rates by only sending technicians with the right equipment and skills to jobs.
“It’s a winning combination that helps save us time and fuel,” says Gregg Cameron, Celsius’s Business Development Manager.
“Our customers are spread wide from city centres to rural areas, so cutting wasted journeys has made a real impact on our emissions. We’ve saved 10% on fuel use since using BigChange.”
Gregg Cameron, Business Development Manager, Celsius
Celsius has also achieved a virtually paperless operation using BigChange. Digitising invoices, job cards, safety certificates, vehicle checks, and more has eliminated paper waste across large swathes of the organisation.
A voice for change
In 2021 Celsius responded to a rise in demand for sustainable solutions, as Scotland hosted the COP26 climate conference.
“I’m proud Scotland played host to some of the most important talks of our times,” says Gregg, “While the commitments that came out of the conference were a little lacklustre, it had a real impact on raising awareness and action among our customer base.”
Celsius’s team of experts fielded questions on everything from water-reducing valves to innovative heat pump technology, to the small way customers could cut their carbon footprint on a daily basis.
“We’re pleased to be a voice that customers can trust in guiding them to more sustainable solutions,” says Gregg. “Everyone needs to do their bit, and we’ve got the skills and services to make a real impact on both energy bills and carbon footprints.”
Celsius isn’t a company that’s interested in standing still. By cutting inefficiencies, eliminating waste and helping its customers make more sustainable choices, it is driving a better future for everyone.
It’s official – BigChange continues to be an ‘Outstanding Place to Work’.
We have a powerful purpose – to improve lives by accelerating growth and sustainability in our community. The heart of our community is the amazing team of BigChangers who provide such an outstanding service helping our customers grow their businesses – and we are committed to improving the lives of everyone in our team.
The Best Companies survey is an important way of measuring our progress against this and we are proud that our second 2-Star award in a row shows “outstanding levels of workplace engagement”. Importantly, we saw improvement not only in our overall score but across a number of critical areas that Best Companies measures including: fair deal, employee wellbeing and personal growth.
The award is terrific recognition for the work that all BigChangers do to help each other, to help our customers and our broader community and to make BigChange a great place to work. There is always more to do, and we are excited about the future and the journey that we are on.
BigChange, the field service management software provider, has launched a new UK channel programme providing partners with opportunities to generate revenues from the fast-growth field service software market.
Cloud specialist offers channel exclusive access to fast-growth field service software market
Spit commission model allows partners to earn initial commissions and recurring revenues
BigChange has already secured channel partners for five of 18 UK territories on offer
The company has started recruiting channel partners across the UK to complement its in-house sales activities, and has appointed five – including PRS Telecom and Penmark Limited – to its roster already. Partners gain exclusive channel access to one of 18 geographical territories and the opportunity to earn an initial commission and recurring revenues from reselling and supporting the implementation of BigChange.
BigChange is the complete job management platform, bringing together CRM, job scheduling, vehicle tracking, field resource management, financial management and business intelligence into one simple to use and easy to integrate platform. It is used by almost 1,700 field service businesses worldwide operating in sectors such as building maintenance, construction and environmental services.
Paul Witter, Chief Partnerships Officer at BigChange, comments:
BigChange is a field service software specialist, with a best-in-class cloud platform and fast-expanding customer base. We are investing heavily in innovation and expansion, and the time is right to invite the channel to join us.
“The field service sector is ripe for digital transformation, with companies of all sizes turning to technology to automate processes, cut costs and improve capacity, cash flow and customer service. Without change, many will find it difficult to compete and grow.
“BigChange is particularly suited to the needs of small and medium-sized businesses adopting field service management software for the first time, and those replacing legacy systems that lack functionality and don’t integrate well with other software products.”
Businesses interested in joining our channel partner programme can contact Paul directly via email on email@example.com.
Integration of location technology supports more precise planning and arrival times, and could reduce the time spent finding job locations by up to 30 minutes per person each day
BigChange, the field service management software provider, today announced that it has adopted location technology what3words to provide more accurate addresses for job locations, making it easier for field service teams to find their site.
By integrating the technology into its job management platform, BigChange has made it possible for customers to add a what3words address to any job booking.
what3words has divided the world into a grid of 3m squares and given each one three random words from the dictionary: a what3words address. A what3words address provides an extra layer of accuracy to a traditional address, meaning that field teams will arrive at exactly the precise location.
This latest BigChange innovation supports more precise job planning and customer service alerts for BigChange’s customers globally, and enables field service teams to be directed to an exact location – including specific building entrances or destinations in parks, rural areas and building sites not covered by street addresses. This means that no time is wasted looking for the correct location.
More than 100 UK emergency services organisations already use what3words to achieve faster and more accurate responses. BigChange estimates that what3words could save individual field-based employees up to 30 minutes per day in time spent locating jobs.
Richard Warley, BigChange CEO, comments:
“Demand is booming for field service businesses. They are looking for innovations that make scheduling slicker, boost productivity and customer experience, and help them grow stronger.”
“This powerful functionality will enable BigChange customers to plan better, provide more precise arrival times with confidence, and save valuable hours every week by directing field-based teams precisely where they are needed.”
James Cochrane, Partnerships Lead at what3words, comments:
“We’ve all experienced the horrible feeling of being late to a job because the address wasn’t accurate, and you couldn’t find exactly where you needed to be. what3words acts as a tool in your pocket to ensure you’re directed to the right place, first time, every time.”
BigChange, a provider of field service management software, has made the first appointment to its Partnership Programme.
The BigChange complete Job Management Platform brings together customer relationship management (CRM), job scheduling, live tracking, field resource management, financial management and business intelligence into one simple to use and easy to integrate system. The Partnership programme will support and reward partners as they introduce the benefits of BigChange’s job management software to existing and potential customers.
The first sign-up to the BigChange Partnership Programme, PRS Telecom, offers a range of mobile and office-based telecommunication solutions for businesses ranging from start-ups and SMEs to large national companies. With offices across the UK, PRS serves around 25,000 employees improving efficiency for companies such as Dyno-Rod, EasiDrive and Benders Paper Cups.
Chairman of PRS Telecom, Patrick Gill commented :
“Our vision is to make and keep our customers happy and we achieve this by providing the best telecommunications solution and service, however, we realise that good communication, although essential, is only part of the challenge our customers are facing.
“Like many businesses our clients are struggling with issues around capacity, compliance and customer expectations,” he continued. “By partnering with BigChange we are confident we can support existing customers as they continue to grow and succeed, and we can attract new companies to the PRS community.”
BigChange is already trusted by around 1,700 field-based organisations around the world who are realising improved efficiencies and increased productivity whilst providing excellent customer experiences and achieving greener operations.
The BigChange Partnership Programme is aimed at equipment suppliers and consultants in sectors such as facilities management, plumbing and heating, fires and security, hire and building maintenance. Successful applicants will be allocated a distinct territory and will be supported on their BigChange journey transitioning from Introducer to full Reseller with training, professional sales and service support and marketing assistance.
Paul Witter, Chief Partnerships Officer at BigChange added:
“We know from recent research that whilst businesses are growing, with increases in demand and turnover, many are struggling to be profitable. BigChange can help and through the BigChange Partnership Programme we can reach out to more businesses on the ground and as a result we can grow stronger together,”
“We are therefore delighted to welcome Patrick and his team at PRS to the BigChange community and we are excited to introduce BigChange to existing and future users of PRS communication services. We also welcome enquiries from other organisations that are interested in starting their own BigChange Partner journey.”
BigChange, a leading field service management software provider, today announced Andy Fielder’s appointment as its new global Chief Technology Officer. He brings more than 30 years of experience from leading technical teams and developing technology products to his role at BigChange.
Andy started his career as a software developer at companies including Britannia Music and Universal Music, and – more recently – held senior technology leadership roles at equity-backed businesses Group NBT and BigHand.
His appointment follows the investment of more than £75 million by Great Hill Partners to fuel innovation and expansion at BigChange. Andy’s primary focus is growing the functionality and user experience around BigChange’s complete job management platform in line with evolving new technologies and customers’ ongoing requirements.
Andy Fielder comments:
“I’m delighted to join BigChange, which is an exciting technology business that has achieved a huge amount in a short period of time. I look forward to leading BigChange’s talented technology teams, helping to build and refine its market leading products, and being part of the push to deliver on this company’s enormous global potential.”
Richard Warley, BigChange CEO, comments:
“Andy is a proven technology leader with a strong track record of driving innovation and supporting growth at technology businesses. He further strengthens a leadership team with extensive, proven expertise delivering sustained growth and success for technology businesses around the world.”
BigChange Chairman and founder Martin Port collects prestigious innovation award from HRH, The Prince of Wales in a ceremony at Windsor Castle.
BigChange, the Field Service Management software provider, has been presented with a Queen’s Award for Enterprise, one of the highest official honours for companies in the UK. HRH The Prince of Wales presented BigChange’s Chairman and founder Martin Port with the Award for Innovation in a ceremony at Windsor Castle yesterday evening.
The firm was recognised for its groundbreaking job management platform, which is now used by almost 1,700 organisations worldwide to manage their field service operations.
BigChange’s cloud-based system made high-end field service management software accessible to small and medium sized organisations for the first time, helping them to grow sustainably, drive greater productivity and improve their customer experience.
Martin Port, BigChange Chairman, comments:
“This award is an incredible honour and testament to the work we’ve done helping our customers to grow stronger since 2013.The pandemic has shown how vital field service businesses are and this award recognises the role our technology plays in strengthening the backbone of the UK economy.”
BigChange is celebrating after it was named Yorkshire’s best mid-sized business at the 2021 Yorkshire Post Excellence in Business Awards.
BigChange won the award in the ‘Companies turning over between £10m and £50m’ category less than a decade after it was founded to revolutionise the field service management sector.
The award recognised a period of significant progress for BigChange, particularly in the face of Covid, and the contribution its technology has made to strong growth at field service businesses.
BigChange has created over 100 jobs since the end of 2019 and was ranked recently among the UK’s top employers, receiving two stars in the Sunday Times ‘Best Companies To Work For’.
In 2020 the company was awarded a prestigious Queen’s Award for Enterprise for its cutting-edge technology. Earlier this year it secured a £75 million investment from private equity firm Great Hill Partners to fund further innovation and international expansion.
BigChange has experienced 50% annual average growth since inception and is now trusted by almost 1,700 field-based organisations in sectors such as maintenance, construction and environmental services to strengthen their finances, operations and reputations.
BigChange’s first health check of the UK’s field-service sector suggests that most firms are growing due to soaring demand, but that isn’t always translating into profits.
Demand for UK trades has boomed in the year since the end of the initial lockdown. We discovered that 72% of the UK’s field service businesses are growing – but only one-in-five are growing stronger.
We worked with research company Opinium to compare the health of businesses in the 12 months leading up to July 2020 with the 12 months since then, during which pandemic constraints have eased. The findings are detailed in our State of the Field Service Sectorreport.
Workloads grew by an average of 70% across the UK’s field-service sector. Our research suggests that demand grew fastest in the Plumbing & Heating, Plant Hire and Drainage sectors.
Almost one in five businesses did twice as much work as in the 12 months to July 2020.
Turnovers have soared by 79% across the sector.
But the headline figures mask some significant challenges.
Despite booming workloads, fewer than half of companies (48%) said they were profitable in the year to July 2021. Covid complications, compliance issues and surging costs (particularly for fuel, people and materials) were the factors hitting firms hardest.
Covid-19 is still a drag on the sector, with 81% of businesses saying it had hampered their growth or profitability in the last 12 months. The rising cost of materials, fuel and labour were also problems for more than 70% of respondents.
Debts have increased by 117% among the worst financial performers in the sector, and one-in-eight firms fear they will fail within a year. And this isn’t because they aren’t winning new business: workloads increased fastest among firms struggling the most right now.
There’s a big difference between growing and growing stronger.
Almost everyone is working harder, but the strong, profitable businesses are succeeding by working smarter to stay in control of their operations, keeping a lid on costs, and making their teams more productive.
They are using technology to improve management oversight, plan better and automate processes. And they are improving communication and response times to make customer experience their competitive advantage.
Nserv, Subscan UDS and Celsius Plumbing and Heating have successfully navigated current challenges and are growing stronger post-pandemic. We spoke to them about our research.
Slick processes and strong finances put booming Nserv on track for further growth
Nserv provides facilities maintenance and construction services across the South East. It grew turnover by 75% and delivered a healthy profit in the year to August 2021.
“Work with our retail and restaurant customers was affected during the initial lockdown, but we came out of that period three times stronger,” said Dean Barber, Nserv’s Managing Director. “We picked up big new contracts in the South East and introduced new technology to help manage jobs and our workforce more effectively.”
“Growth has been incredible since then. We’ve doubled the size of team but talent has still been an issue. Skilled tradespeople are hard to find; we could have grown even faster if there were more of them.”
Midlands expansion helps drainage specialist improve service and cut costs
Leeds-based Subscan UDS, which provides a range of drainage, utility, and surveying services, has seen demand increase by a fifth over the last 12 months and anticipates growth of 20% next year.
“Subscan are growing strongly due to significant contract wins and recruiting at pace,” said Kirk Mason, the company’s Operations Director. “Shortages of skilled staff has been our biggest challenge. We are having to pay more to recruit and retain HGV drivers and Brexit has made it harder to bring in the specialist surveyors from Poland and Lithuania. We’ve got 30 people in that department doing the work of 45.”
Celsius targets £1 million mark after a rebound year for residential plumbing
Celsius Plumbing and Heating works with homeowners, private landlords and property agents across Edinburgh. Although the company took a hit when forced to focus on essential work during the first lockdown, its fortunes have bounced back since.
Celsius increased turnover by 36% as demand rebounded, expanding its team from 12 to 18 by August 2021. It targets similar growth this year.
“Demand for our services went crazy,” said Company Director Michael Cairns. “People were desperate to get work done, and we had a backlog of almost 500 jobs.”
“We’ve now also optimised our operations so we can almost guarantee a same-day response. Clients love that attention to detail, they are recommending us and demand is increasing as a result.”
BigChange continues to achieve award success, landing a hat-trick of nominations at this year’s prestigious Yorkshire Post Business Excellence Awards.
We’ve been named among the finalists in the Best Companies Turning Over Between £10m-£50 and Best Innovation categories. Our founder and Chairman Martin Portis also shortlisted for Entrepreneur of the Year.
These awards recognise the best in business across the Yorkshire region and received a record number of entries this year. BigChange’s place in the finals was driven by our continued progress in the face of Covid, and the contribution our technology has made to supporting strong growth at trades businesses around the world.
The winners will be announced on 17th November.
Awards chair, Yorkshire Post Business Editor Mark Casci said, “Given the economic shock waves experienced in recent months, the fact that such high levels of innovation, success and leadership is being carried out should give us all hope for the future.”
The team from BigChange finished the two-day, 170 mile ride in support of Transaid
Two senior members of BigChange’s leadership team completed the coast-to-coast ‘Way of the Roses’ cycling route – raising more than £3,200 for the international development charity Transaid along the way.
Chief Operating Officer Jo Godsmark and Commercial Sales Director John Mills rode the 170 mile route last weekend. The journey took the team through four counties, starting in Morecambe, Lancashire and ending in Bridlington, Yorkshire. While much of the country enjoyed sunshine they contended with rain, wind and 3000m of hills over the two days.
This challenge was all in the name of Transaid, a long-term charity partner of BigChange. A donation goal of £3,000 was exceeded as the riders completed the race and the total amount raised now stands at £3,233.
There’s still time to support our team’s achievement, and Transaid’s fantastic work improving road safety and access to healthcare through transportation solutions in developing nations, at the team’s Just Giving page.
All the money raised will help to fund initiatives that revolutionise sustainable and safe transport across the world. We’d like to thank the racers that made it possible and our BigChange followers for their support and donations to this worthwhile cause.
The team from BigChange will cycle the breadth of Lancashire and Yorkshire in support of the transport charity Transaid
Three members of the BigChange senior leadership team are set to cycle 170 miles across the UK in support of the international development charity Transaid.
CEO Richard Warley, Chief Operating Officer Jo Godsmark and VP for European operations John Mills will tackle the coast-to-coast ride along the Way of the Roses cycle route.
The team will start in Morecambe, Lancashire on Friday 24th and pass through four counties, and climb over 2500m of hills, to finish the second day’s cycle in Bridlington, Yorkshire.
Our racers are putting rubber to the road in support of Transaid, a long-term charity partner of BigChange that works to improve road safety and access to health through transport solutions in developing nations.
Jo Godsmark and Transaid trustees outside the Jayne Gray Assembly Hall, location of the HGV driver training simulator in Lusaka, Zambia
Most recently, BigChange worked with Transaid to provide a HGV driver training simulator for the Industrial Training Centre in Lusaka, Zambia. The money raised from our brilliant cyclists will go towards further initiatives that revolutionise sustainable and safe transport across the world..
During the two-day event, the BigChange team will pass through the historic towns of Settle and Harrogate along with stretches of the Yorkshire Dales and the Forest of Bowland. You can stay up to date with the team on the BigChange socials, as they share photos and progress.
We wish the team the best of luck and hope to see your support as they gear up for this fantastic challenge.
BigChange, the revolutionary mobile workforce management platform, today announced that it has appointed Ian Burgess as its first Chief Customer Officer.
Ian has 20 years of experience in customer facing roles, including operations management, within global technology companies. He joins BigChange from technology service provider Lumen, where he was responsible for service management, delivery and customer experience.
This new role was created to enhance how customers experience BigChange as it expands in the UK and internationally. Ian will work closely with BigChange’s sales, customer support and operational teams to support customers with their adoption and use of BigChange’s field-service management platform, and further improve its world-class customer service rating.
Ian Burgess comments:
“BigChange has an outstanding reputation for customer service, which is a direct result of a strong customer first ethos. As we grow around the world, my mission will be to ensure we continue to do the very best job in enabling customers to get the most from their BigChange platform and making it integral to their operations and growth strategies.”
Richard Warley, BigChange CEO, comments:
“Ian has vast customer success experience and is an expert in enhancing how businesses use and get best value from their technology. By creating this new role and appointing Ian to it, we will ensure that our customers stay at the very centre of our thinking and gain the greatest benefit from their adoption of BigChange.”
With no time left on the clock, Helen Housby made her shot, the last play of the 2018 Commonwealth Games netball competition. An English team had never appeared in the final, let alone won the gold, until Helen’s shot went in and they beat Australia 52-51.
Tracey Neville MBE, this month’s Motivational Monday speaker, was head coach at the time: “That one goal was something we’d been working towards for 20 years,” she said.
Tracey is from a sporting dynasty: her brothers – Gary and Phil – made names for themselves with Manchester United and England before enjoying long footballing careers.
What makes Tracey stand out is the incredible journey she led the English netball team on, turning around a downtrodden, underfunded programme to create one of the greatest team triumphs of the last decade.
The motivations that drove Tracey were what she came to share with BigChange audiences this month.
Winning over the players
When Tracey came into the coaching role in 2015, she saw how the consistent success of the Australian and New Zealand teams was in large part due to the professional programmes they ran for their players.
“When you’re going against competitors, you can’t cut corners. We needed to step up if we wanted to compete against the top teams.”
Launching a professional programme was a massive commitment that would ask a lot of the coaches and players – requiring them to commit to a full-time training regime, and step away from work and family commitments.
And while the governing board wanted Tracey to make these decisions quickly, she needed to win her players over and make sure they were committed to her vision.
Tracey and her team stayed in constant communication with every individual player in the run-up to the launch, listening to their hesitations and giving them all roles and responsibilities to make sure they knew how important they were to the journey.
“Our persistence and the hard work we put in at the start worked out, we had everyone on board and could start moving towards that gold.”
Adapting to be the best leader for everyone
Tracey also needed to take a hard look at her leadership style.
She brought in two advisors, one focussed on sport coaching and the other a psychologist.
“He specialised in psychopathy, and apparently I’ve got the same mentality. Lucky we’re doing this over Zoom!”
Since she answered to both the sport’s board of directors and her team, Tracey had to learn quickly not to carry the stress of one into the other.
“You need to take on board decisions you don’t necessarily agree with, but I couldn’t put any negativity into my team, and relay those feelings to the girls.”
She learnt to add protected time into her week, where coaches and players had a safe space to share ideas with her.
“This meant there was an avenue to direct needy staff members to and a time to coax ideas out of the more independent ones,”
Tracey worked with her staff around the clock during tours and competitions, so building these meetings into her workflow and keeping her behaviour consistent while her team rode the pressures of competition was crucial.
Learning to love winning
“We had never made the final, at best it was third or fourth, that was the expectation of our team,”
“We began to celebrate success in team meetings, we tried to push the mentality that ‘It’s good to win’ as an entire group, in units and as individuals.”
This began to break down barriers between newer and older members, as everyone’s strengths and achievements were known and celebrated. It also developed a solution-focused team, who used individuals’ strengths tactically.
Becoming a team at every level
Tracey came into an environment she felt was judgemental. She aimed to create a more collaborative and understanding way of working, which began with clearly understanding the ways in which people worked best.
Her relentless focus on creating a committed, proud, passionate team who understood and respected each other helped pave the way for gold in 2018. Her strong spirit and free-thinking took her to heights no other England head coach had reached.
She ended by saying:
“When you go to a job, it’s not about running along with everyone else, it’s about what you can do. I wanted to go in there and change the face of England netball.”
Tracey was joined by Ash Razzaq, CEO of community-action charity CATCH. Over the past ten years they’ve been working to create positive spaces and outcomes for children in Leeds. During lockdown, they have operated food banks to help people isolating, shielding or struggling. BigChange audiences helped raise £500 for this cause.
Next month, we will welcome Donna Fraser OBE, a former Team GB Olympian and advocate for diversity and inclusion, who will speak alongside the cancer support charity Macmillan. You can sign up to this Motivational Monday here. We hope to see you then.
BigChange is giving away tickets for all of Leeds United’s remaining home games in the 2021-22 season.
This month saw the start of Leeds United’s second year back in the Premier League, and the first in front of home crowds.
To celebrate, BigChange is giving away more than 100 tickets. Lucky fans can win a chance to watch any of the Elland Road games from the BigChange corporate box. Some highlights coming up include:
Leeds United – Liverpool 12/09
Leeds United – Manchester United 19/02
Leeds United – Chelsea 16/04
Leeds United – Manchester City 30/04
As well as league matches, any cup matches played at home will be added to the giveaway, so keep your eyes on the BigChange social pages to stay in the know.
This competition is open to all members of the BigChange Network and anyone who may be interested. Therefore, we invite all leaders to share this message with their local network and get others involved in this fantastic opportunity. Just follow the link below to see how to be in with a shout.
The Lloyds Bank British Business Excellence Awards (BBEA) celebrates and showcases the resilience, innovation and creativity of British businesses. BigChange is a finalist in The Technology Innovation and The Business Enabler of the Year awards, which recognise the contribution of digital transformation to drive growth and competitive advantage.
Almost 1,700 businesses worldwide use BigChange software to support sustainable growth, streamline operations and enhance customer experiences. The company tripled turnover between 2017 and 2020 as small and medium-sized companies in service sectors including construction, facilities management and waste management moved from legacy systems and laborious paper processes to more advanced, cloud-based digital technologies.
“BigChange has transformed mobile workforce management and the sectors in which it operates. We are delighted that our contribution to digital transformation, business growth and operational excellence has seen us named among the top businesses in Britain in these very prestigious national business awards.”
Event Director of The Lloyds Bank British Business Excellence Awards (BBEA), Sarah Austin said:
“Our awards are a national platform to showcase, celebrate and honour the very best of British business. Becoming a finalist is a very impressive accolade; all our finalists stood out as truly creative and innovative during a turbulent year for British businesses; they have proven their companies to be resilient, entrepreneurial and really are best of class.”
All finalists will present to the judging panel in September, then the winners will be announced at the awards ceremony in November. Tickets to attend the ceremony are available to purchase through the website: https://britishbusinessexcellenceawards.co.uk
New finance chief has extensive experience working in both private equity backed scaleup businesses and large corporates
BigChange, the revolutionary mobile workforce management platform, today announced the appointment of Claudia Munn as Chief Financial Officer. Claudia brings a wealth of international financial and commercial experience to her role at BigChange, where she will be responsible for global financial strategy and its execution.
Claudia joins BigChange from venture-backed training provider Avado.Prior to that she has held CFO and Finance Director roles at CitNOW, VolvoandTesla. She has also worked in senior finance roles within Honda and Johnson & Johnson.
Claudia’s appointment at BigChange comes at a crucial phase in its growth journey. In February, the company secured a £75 million investment from Great Hill Partners and has hired 45 people in the last three months to support expansion into new sectors and territories.
Claudia Munn comments:
BigChange is expanding rapidly, and it is exciting to be part of that journey. This is a visionary, forward-thinking company with an incredible product, great people and a huge opportunity. I’m thrilled to be part of driving the next phase of growth at BigChange.”
Richard Warley, BigChange CEO, comments:
“I am delighted to welcome Claudia to BigChange. Her commercial acumen, experience and strategic approach will be hugely valuable to guide our growth ambitions in the UK and internationally.”
BigChange, the leading workforce management technology company for the service and transport sectors, announces today that Martin Port, founder and CEO, is to move into a new role as chairman. Richard Warley, who joined the business as chairman at the start of 2021 will become the driving force of the business as CEO.
The move is announced as BigChange prepares for the next phase of its development. The business, which has achieved nine years of consistent growth, is preparing to expand rapidly across multiple international markets and is building out the next generation of its technology platform.
BigChange’s field service management technology is the core workflow tool for businesses employing field service technicians and operators. BigChange’s tools provide job scheduling, customer invoicing and payments automation, mobile workforce management, and client engagement. The Company’s platform serves 1,600 small to enterprise clients spanning more than 20 industries, from plant hire to drainage and waste, social housing to food service. Clients include Sunbelt Rentals, Silentnight, Recycling Lives, HSS and EDF.
Martin Port, founder and chairman, says:
I couldn’t be more confident that Richard is the ideal person to take on the day-to-day running of the business. He is passionate about BigChange, he’s taken the time to get to know our people and our culture, and he has an extraordinary depth of experience running billion-pound companies. It is our hope that, together, we can help BigChange to reach this milestone – unicorn status – in just a few years. We currently employ over 200 people around the world, and we hope to take that figure to 500 people.
This is a really exciting time for both me and for BigChange. I feel as though I have had a promotion and relish the prospect of a new challenge. My ambitions for BigChange have only intensified over the last few years and I know that, with Richard by my side, we have the best chance of executing our plan to become the leading mobile workforce management platform in every market we target around the world.”
Richard Warley, CEO of BigChange, says:
Martin has built a really special company that combines great technology with a very big heart and an absolute focus on making the world a better place for its customers and the people who work here. I’m excited about the scale of the opportunity out there for BigChange – both in terms of the size of addressable market and the breadth of technological solutions we can bring our customers.
Martin is an evangelist for the business and a great strategic thinker. My role is about taking this business to the next level and ensuring that we preserve all that is brilliant about BigChange’s culture while evolving into a much larger entity. I am going to continue to develop JobWatch’s functionality and relevance to the market, all while maintaining our focus on customer success and excellent service.”
BigChange has experienced 50% average year-over-year revenue growth since inception. In 2020, BigChange was recognised for its outstanding contribution to innovation when it was awarded the prestigious Queen’s Award for Enterprise, one of the highest official honors for companies in the UK. It boasts a Net Promoter Score of 84.8 – a rating that denotes world class customer service. It has also been ranked among the UK’s top employers, receiving two stars in the Sunday Times “Best Companies To Work For.”
Nobby Stiles wasn’t a man naturally cut out for football. His son John told this month’s Motivational Monday that he was half-blind, stood at 5-foot-5, and was 9 stone wet through.
Even his name wasn’t right. After meeting Manchester United coach Jimmy Murphy, he was told:
“You can’t be a tough-tackling midfielder with a name like Norbert”.
That’s how we came to know him as Nobby.
And yet Stiles is one of only three Englishmen to have won both the World Cup and the European Cup.
John Stiles joined the BigChange team to tell the story of his father, the 1966 England midfielder who died in 2020 with advanced dementia, which his family links to years of heading the ball.
“All of us have obstacles in life and my dad had plenty, what he did have going for him was a fantastic sense of humour. He was always enthusiastic, and he was never beaten.”
Nobby was largely on the bench at United from 1960 to 1963. Five years later, he’d have a World Cup, European Cup and League Title to his name. It all came from not giving up.
Nobby was so short-sighted that when he forgot his contact lenses for his first under-23 game for England he tried to take out Scottish striker Charlie Cooke but kicked Billy Bremner instead. John recalled:
“After that, whenever they’d play together, they’d kick seven different shades out of each other.”
It was Nobby’s first step towards the 1966 World Cup. He played every minute for England – from media criticism after a crunching tackle against France, the violent game against Argentina (which finished with a chair through the dressing-room window), to the iconic image of him dancing with the Jules Rimet trophy in one hand and his false teeth in the other.
But there was a greater importance to John’s visit. Nobby passed away while suffering from advanced dementia in October 2020. He was one of many ex-players who suffered brain injuries after a long career in football – an “epidemic of dementia from heading the ball” as John put it.
Since its inception in 2020, John and his family have been ambassadors for Head for Change, a charity pushing for better protection of brain health in sport, and supporting ex-players.
John was joined by the charity’s co-founder Dr Judith Gates. She said that:
“Players like Nobby formed the foundation of the modern game but didn’t get modern-day compensation.”
Her own experience of supporting her husband and ex-Middlesbrough player Bill Gates (who suffers with chronic traumatic encephalopathy), motivated her to be part of the solution.
The instant impact Head for Change has had in setting up support groups, educating,
and funding groundbreaking research has shown the popularity of the cause.
Thanks go to the BigChange audience, who raised £1000 for Head for Change, and our speakers John and Judith. You can watch the full discussion here.
Next month, we welcome former English Netball head coach, Tracey Neville MBE. She guided the women’s national team to Commonwealth Gold in 2018 and will be joined by Leeds community-action charity CATCH. We hope to see you then.
BlueSnap to support BigChange Pay, enabling customers to accept a wide range of payment methods and manage the entirety of jobs through the BigChange platform
BigChange, the revolutionary mobile workforce management platform, today announced that it is working with BlueSnap, the global online payments technology company, to provide a comprehensive payment capability to field service companies around the world.
By integrating BlueSnap’s technology into BigChange’s software, the company’s 1,600 customers worldwide will be able to streamline their payment processes and improve their user experience by offering a wide range of fast, convenient payment options through the platform.
The new BigChange Pay service will support a wide range of payment methods, including cards, mobile wallets such as Apple Pay and Google Pay, and account-based payments. BlueSnap will ensure that BigChange customers worldwide can accept payment through the company’s platform, while protecting them with integrated fraud detection and chargeback management functionality.
BigChange Pay will provide detailed reporting and support automated payment reconciliation with jobs and invoices to further reduce the administrative burden on back-office teams.
Martin Port, BigChange founder and CEO commented:
Fast, efficient payment is the best reward for a job well done, and BigChange Pay will help businesses grow stronger by making it easy to deliver an amazing payment experience to their customers and get paid quicker.”
BigChange Pay means entire jobs – from quotation and job creation to service delivery, invoicing, and now payment – can all be managed within the BigChange system. That end-to-end approach enables exceptional customer service, complete control and more efficient, agile operations.”
Ralph Dangelmaier, BlueSnap CEO added:
BlueSnap is thrilled to be partnering with BigChange to offer their customers global embedded payments with BigChange Pay. With our white labeled solution, BlueSnap enables BigChange to deliver a seamless customer experience with auto-onboarding for global businesses who want to offer a localised payment experience and have greater visibility into their payment program with a merchant managed portal.”
For mobile workers, compliance checks happen daily. They need to show simply and clearly that they are sticking to industry safety measures, the law, customer requirements, and company best practices.
The BigChange platform is designed with this in mind, and the tips below will help compliance checks run smoothly.
When setting up worksheets to be completed on-site, simply tick the ‘Mandatory’ box next to any essential questions.
Where you need your mobile workers to complete a check before they start working, if you have one or more mandatory questions, you can set the ‘Completion time for resource’ on the worksheet to ‘Before starting the job’. This requires mobile workers to answer those crucial questions before they can get started on their job.
It’s just one way to keep your employees safe and ensure compliance checks are made on-site.
This makes sure the right questions get asked and don’t get in the way of work.
It allows you to set up worksheets so that questions are only shown if they need to be, which is important because irrelevant questions cause frustration and waste time in the field.
Conditional branching has multiple uses. For example, if a frontline worker reports that a certain hazard is present, it can automatically prompt follow ups about the nature of the hazard, and give tailored guidance. If the hazard is not present, the additional questions are not shown.
Or on a feedback form a customer rating of 1-4 could prompt more questions about why the customer was dissatisfied, while a rating of 8+ could prompt them to leave a brief, written review.
We hope these tips make compliance easier with BigChange. We’ll be back again soon with more ways to get the most from the system.
At BigChange, keeping customer data secure is a priority. Our ISO 27001 accreditation and independent security testing regime is testament to that commitment.
However, you also play an important role in maintaining security by keeping passwords secure. With BigChange, your data is encrypted both in transit and at rest, but using the same password for other accounts or responding to phishing emails can put you at risk.
BigChange’s 2-Step Verification (2SV) – a security feature that requires two pieces of information to authenticate you when logging in – offers another level of protection for your account and data.
While the first piece of information is your username and password, the second is an extra credential that only you will have access to, a dynamically changing pin sent to your phone via the Google Authenticator App. You can even get the authenticator for many smart watches in addition to your phone. It makes sure that even if your password is compromised, your account remains protected.
We are encouraging all BigChange customers to enable 2SV in the ‘Admin’ panel of ‘My Settings’, on the BigChange system. Hit the ‘Create’ button, and you’ll be shown a QR code that you can scan to set up 2SV.
For more tips on security, check out our Information Security Report which lays out the best ways to keep your data safe with BigChange.
Best Companies has officially recognised BigChange as an ‘Outstanding Company to Work For’, granting the business a coveted two-star accreditation.
BigChange has been ranked in the UK’s Top 50 Technology Companies to Work For (39th) and The 75 Best Companies to Work For in Yorkshire and The Humber (51st).
It joins the likes of Intuit QuickBooks on the Technology list, which celebrates companies with outstanding employee engagement.
“Here at BigChange, we’ve made it our mission to build an inclusive company full of talented, engaged people. That is fundamentally the right thing to do and it also makes us more successful. I’m incredibly proud that our employee engagement has been recognised as Outstanding. It shows how far we’ve come towards achieving our mission. And it shows what a strong position we’re in for a future of exciting growth driven by excellent people.”
Martin Port, Founder and CEO
BigChange was recognised for its Motivational Monday speakers, the way staff are encouraged to speak up through the BigVoice committee, and the achievement of a Queen’s Award for Enterprise.
Best Companies works with some of the world’s best-known organisations to measure, improve and recognise staff engagement in the workplace.
“One moment I was talking to my friend. The next second I was on the ground in more pain than I’ve ever felt. I’d been blown up. I woke up every morning knowing there was a one in eight chance. That day, I was the one.”
JJ Chalmers has lived an extraordinary life, but much of the story he told for June’s Motivational Monday revolved around a single, terrible moment. One Tuesday afternoon, during routine patrol in the Helmand Province of Afghanistan, he was caught in the blast of an IED.
It was a pivotal moment. In a second, his active career in the forces was cut short; he was now on a different track – one that would lead to Invictus Games gold, a new career in broadcasting and even a stint on Strictly Come Dancing.
However, it wasn’t a smooth or simple transition. JJ’s story is one of constant determination in the face of great odds, but it isn’t a lonely one.
Far from the caricature of a grizzled military vet, JJ was beaming as he told of the strong support network that helped him face down every challenge: during his service, during his recovery and during his transition into the world of broadcasting.
This theme – making connections with others to bring out the best in yourself – begins with JJ joining the Royal Marines.
“I was raised in a house where service was held in high regard. I always wanted to be part of something bigger than myself. I wanted to be one of the good guys.
JJ entered basic training:
“They issue you with a lot: boots, hat, a rifle, but more than any of that, they make you realise that you have the attributes of a Royal Marine inside of you. It’s just about bringing that out. They make you cold, wet and miserable. They take you to where you think your limit is and push you further. You quickly learn that hard work and determination can get you much further than you think is possible. It was like a sea change in my head. I realised any challenge which lay ahead of me could be solved with will, cunning and the application of my skills.”
After graduating from training, JJ was sent to serve in Afghanistan. His unit was stationed in ‘the green zone’, a lush, fertile area in the south-east of the country that extends out from the Helmand river.
It was an area riddled with IEDs:
“They’re designed to kill, and they’re completely indiscriminate. It could be a British soldier, but it’s much more likely to be a civilian.”
JJ’s squad was sent to investigate a suspected bomb-making site, to shut down IED production in the area.
“It would be the most catastrophic place I ever visited”
After the bomb went off JJ recalled that:
“It was absolute pandemonium. We’d been taught to give ourselves first aid, but my right arm was almost gone and the fingers that remained on my left hand were barely hanging on. There was nothing I could do for myself.”
JJ received first aid from a fellow soldier. He recalls how he was told:
JJ that’s all I can do. I have to deal with the other lads now. Keep shouting, let us know you’re with us.”
“I knew the helicopter would take 25 minutes and I knew there was a 98% chance of survival if I got on it. So I had to grin and bear it. I’d never known pain like it but I knew I needed to get on and getting on was all I could do.”
Despite not knowing the full extent of his injuries, JJ was relieved to be going home. He was put into an induced coma and transferred to the trauma unit of Queen Elizabeth Hospital in Birmingham.
“You put broken men and women in at one end, and hopefully get superheroes out the other. I needed to start again like a child. I was physically broken, and in a tough place mentally. Those demons start speaking to you at that point. When they did, I realised I had two choices. Giving up and feeling sorry for myself, laying in the hospital bed and accepting I had a miserable existence. Or I could do what I was told and listen to the doctors, nurses and physios who were putting me back together.”
JJ returned to that moment in Afghanistan
“When I was lying there, I heard ‘I’ve done all I can for you, I need to go for the others’.”
But there weren’t any others in the beds around me.
“Two of our friends and our Afghan interpreter had died in the blast. They were snuffed out in an instant. That’s when I knew I didn’t have a choice. They weren’t given one, why should I be? The only option was to move forward and get better.”
As he went through recovery, JJ regained his independence. He started cycling with the use of a recumbent bicycle, saying.
“I re-learnt the benefits of exercise. I felt a reason to push myself again. But there was a huge part missing, the part the Marines gave me, sharing that experience with a team”.
In 2014, JJ took part in the first Invictus Games. He captained the men’s trike team, in a race that would prove pivotal in his recovery. He says:
“I was there for gold, or so I thought. It was an individual race but we could work together to position better. After 40 minutes all three of us were well placed for the sprint finish, but when it came time to leave the others I couldn’t do it. We’d worked as a team in that race and at every point during our recovery. Why did I deserve gold any more than them? We could only come through and finish together. We crossed the finish line hand-in-hand. I knew then that I wasn’t alone. That I could achieve anything with the help of others.”
That image of JJ and his teammates, crossing together, defined the first Invictus Games. All three were awarded gold and JJ was later interviewed by Jonathan Edwards.
“I knew on the Monday after, I didn’t want to be an athlete,”
“When I spoke to Jonathan, I said ‘The next time we talk, I want to be sat in your chair. How do I do that?’”
That marked the start of a broadcasting career that’s gone from strength to strength. JJ was a presenter at the Rio Paralympics, got involved in the D-Day Memorial coverage and had just wrapped up broadcasting from the Leeds triathlon the day before his talk.
JJ finished with some advice for listeners about staying positive post-pandemic:
“My recovery will never be complete. But my support network looks after me. When you’re at the end of a pointy spear, it’s the people behind you that power you. Whether you’re going onto the battlefield, onto the bike, or on air.”
“I encourage people to take little victories and learn from little slip-ups. In the last year I was able to look at the circumstances imposed on us and wonder ‘How do I make the best of these?’”
He finished by saying:
“Keep on going. Keep on smiling. We’ll all get there together.”
JJ was joined by Trevor Fudger from Help for Heroes, the charity providing lifelong recovery support to service personnel who have been wounded or injured in the line of duty. He mentioned how the work they do can send an ex service person down a new path where they still get meaning and purpose outside of service. Thanks to our donors, the BigChange network raised £630 for their cause.
Next month, we’ll hear from John Stiles, the former professional footballer, son of 1966 World Cup-winner Nobby Stiles and campaigner raising awareness of dementia in football. Our charity partner will be Head for Change, for whom John is an ambassador. We hope to see you again then.
BigChange lets you automatically send worksheets to customers and save emails in your Notes at the push of a button. Read on to find out how.
The BigChange platform is designed to meet the needs of your business. An important part of that is automating repetitive, manual tasks, so you are free to focus on what matters most.
Automate Customer Feedback and Confirmation
For example, if you’re looking to get feedback or confirmation from customers, you don’t need to spend copious amounts of time chasing them up over the phone or email.
By using the ‘Third Party Worksheet’ feature, you can set an email to be automatically triggered by a Note or Job activity.
This can be useful in a few ways:
When you create a job activity, automatically send a worksheet to the customer for confirmation of job details, and include a list of additional services they may need.
When you complete a job activity, automatically send over a survey about how you performed.
If it’s important to receive confirmation before you start a job, you can prevent work being scheduled until this document has been completed.
Automatically Link Emails to Contacts Notes
Our next tip is to use the BigChange Outlook add-in to automatically link emails to your Contacts Notes.
The add-in icon is displayed on the ribbon at the top of Outlook, and allows you to seamlessly attach selected emails to your Contacts Notes. You can do this from your desktop Outlook app and Outlook Online.
If your contacts email you, you can add the email easily to an open Note, or create a new one.
If previous emails from the same contact have been saved, the add-in will automatically display the relevant Note. It can also recognise the email address and suggest Notes that might be relevant.
This helps you share information across your organisation quickly, and to store the information where you need it, in one place.
This video has more information on installing the add-in for individual machines and via Office 365 administration.
We hope these two tips help you save time in BigChange. We’ll be back again soon with more advice.
Richard Warley, BigChange’s new Chairman, has revealed that, of the many positions he’s held in his career, “the one that I am the most excited about, based on all of the companies I’ve seen, all of the experiences that I’ve had, is BigChange.”
Mike Profit, a technology leader with extensive field service management experience, joins BigChange as a non-executive director to help guide its product and expansion strategies. BigChange, the revolutionary mobile workforce management platform, today announced the appointment of Mike Profit as a non-executive director. Mike will provide strategic guidance to BigChange’s product and operational activities, and advise the company as it expands into new markets.
Based in Princeton, New Jersey, Mike brings more than 25 years of product and technology leadership experience gained at US-headquartered startups and blue-chip companies to BigChange’s board. He was part of the leadership team that built WorkWave, a market-leading field service management software provider, prior to its acquisition by IFS in 2017.
“BigChange has established itself as a market leader for SME customers in several key sectors and is perfectly poised to expand in the UK and internationally. I am honoured to join BigChange’s board and be part of its innovation and growth strategies.”
Mike Profit, Non-Executive Director, BigChange
“It’s fantastic to appoint someone of Mike’s stature to BigChange’s management team. His experience building field service management and Software-as-a-Service businesses is hugely valuable for informing our technology strategy and achieving our global ambitions.”
Martin Port, BigChange Founder & CEO
1,500 organisations across a wide range of sectors use BigChange’s field service management platform for job scheduling, customer invoicing and payments automation, mobile workforce management and customer engagement. Customers include Sunbelt Rentals, Silentnight, Recycling Lives, HSS and EDF.
BigChange, the revolutionary mobile workforce management platform, is celebrating the delivery of an HGV driver training simulator at the Industrial Training Centre (ITC) in Lusaka that will help meet growing demand for professional driver training in Zambia.
BigChange is one of four organisations from the transport and logistics sector to have supported Transaid’s efforts to provide a professional simulator in Zambia, enabling new HGV drivers to spend additional hours behind the wheel in the safety of the classroom. It has worked alongside Clipper Logistics, Malcolm Group and XPO to help supply the simulator, supporting the initiative with donations of cash and expertise.
“BigChange is passionate about safety and sustainability. We are delighted to support Transaid and partners from across the transport and logistics sector in this incredibly worthwhile and potentially life saving endeavour. ”
Martin Port, BigChange Founder & CEO
“We are hugely grateful to BigChange, Clipper Logistics, Malcolm Group and XPO for securing the simulator and working with the talented team at ITC to ensure it was installed in Lusaka. It’s an amazing resource; and we’re confident it will help drive standards of training at ITC even higher, alongside the existing classroom, workshop and practical on-road teaching.”
BigChange ambassador Kevin Keegan OBE returned to Elland Road, home of Leeds United FC, to share tales from his time playing top flight football and the leadership lessons he learnt playing and managing the beautiful game.
He joined BigChange founder and CEO Martin Port, and Leeds United’s Head of Commercial Stuart Dodsley to discuss how his experience could help business leaders to build back stronger post-Covid.
Together, they talked through their experiences of motivating people when times were tough, embracing diversity to build stronger teams and how they stayed agile to grow during uncertainty.
Read the Video Transcript
Kevin Keegan OBE (KK): If there’s one thing that’s come out of it for me, it’s that if you ever think that football can manage without supporters, just look at what we’ve seen over the last year, where we’ve had stadiums empty and the football isn’t as good. The demand on the players is normally from the crowd. But you’ve got to build from within and that’s what I did at Newcastle. I started to look at everybody, demand more from them, because everyone’s got a little bit more in them than they believe. I honestly think that.
Stuart Dodsley (SD): It’s all about the manager and how he brings them together and generating that culture of success.
KK: Sometimes it needs people to just drag it out of them and give them the confidence.
Don Revie was my manager with England, he was the biggest enemy in the world when played Leeds. But when I got to know him, one of the really great people I met in my life.
Martin Port (MP): Obviously you need a vision, and then bringing together a great group of people.
KK: Sometimes if it’s coming from a voice that’s been there and done it, they take a bit more notice. We often played with a team of 11 players, every one of them from either France, Ghana, it could be Romania, I never had a problem between two players because of where they were from, or what their beliefs were. That guy next to you, you need him.
When you looked at the Leeds side, I always used to think ‘this is going to be the toughest game of the season’, whether with Reaney, Cooper, Yorath, they were all just such good players.
SD: Thankfully, now we’ve got stable, fantastic ownership that develops an ethos and a culture of success. And then when you bring in new people into your culture, they can adapt into that culture, and bring their values and cultures in. But then you keep your business ethos, at the core of it.
We want people to have that hunger, our sole mission is customer success. We’re absolutely passionate to make sure our customers get the best out of what we’re providing them. And you know, they rely on us.
Don Revie was here, wasn’t it, when I mean, they were just a fantastic side and that’s the sort of standards they’re trying to live up to now, isn’t it?
KK: You’re looking for leaders, that’s the key in football and that’s the key in any business. And they say “look, this is the way it is at this club” and when new guys come in then to a club that’s run properly, they straight away, from day one, know what the rules are.
They don’t need a piece of paper saying what they are, they’re told by the senior players “we don’t do that here.” You get your players to run it for you, if they’re running it for you, and they care that much about it, then you can trust them to do all the other things on a football field.
KK: It’s this year, it’s a bit like business, you know, it’s not good saying “in five years time, we’ll turn a profit,” you know, you need to find out how you can turn that profit as quickly as possible. Because, you know, you might not get the five years.
MP: When things aren’t going well, and business is a roller coaster, it can be really difficult. You have to be prepared to take those risks, because that’s what an entrepreneur does. What an entrepreneur is, is a risk taker.
KK: You’ve got to go in and say “right how do I sort this out,” you know, “how can I get the best out of this group of players? And what do we need to make us better?” And that’s what businesses do. You’re taking on guys who can do that job and take this company to another level, because they’ve got the expertise that you don’t have.
MP: If somebody says “it can’t be done”, I’m going to smash that wall down. KK: Well, that’s what’s fantastic about the guys we’ve got on Zoom here from the different companies. Basically, it’s the same as football, they’ve been confronted with this massive problem and instead of saying “wow, you know, what do we do now?” [its] “what can we do and where can we gain from that?” And I think that is what makes us as a nation, not just talking about football here, but as a nation we’ve, yes, we can take the blows but we bounce back from them.
BigChange ambassador Kevin Keegan OBE has many great memories of Elland Road from his career playing for and managing top-flight football teams.
In May 2021, he returned to the home of Leeds United FC for an online event sharing the leadership lessons he learnt from the beautiful game with BigChange customers.
Stuart Dodsley, Head of Commercial at Leeds United, gave Kevin and BigChange CEO Martin Port a tour of the iconic stadium. (During the tour) Kevin told tales from the tunnel, reflected on stand-out games and discussed his time playing for, and against, the formidable Don Revie.
Read the video transcript below
Kevin Keegan OBE (KK): When I come here it makes the hairs on the back of my neck stand up because of so many great memories.
When you looked at the Leeds side, it was just full of international class players. I always used to think, you know, this is going to be the toughest game of the season. Whether it was Reaney, Cooper, Yorath, they were all such good players.
[In the tunnel] I was always looking to see where Norman was, and whether he’d got big studs on, ready to sort me out.
Stuart Dodsley (SD): Did you come out together or separately?
KK: We came out separately in those days, so we didn’t have that confrontation luckily.
Martin Port (MP): [Pointing to pitch-side advertising boards] Our advert appears, I think at three minutes thirty. Does it put the players off you think?
KK: I don’t think that one does, but there is one where the dog runs around – you think ‘there’s a dog run on the pitch’.
SD: So you’ve got your Leeds United Roll of Honour here. Perhaps the disappointing thing is it’s down to you some of this!
KK: This was my first year, 70-71, and this is when I got sent off with Billy Bremner. So just take that out of there [pointing to ‘1974 FA Charity Shield’], we’ll just cover that up.
[Pitch-side] That’s the biggest difference. We’d never play on a pitch like this even at the start of the season.
SD: Elland Road here, fans are close to the pitch, they create their own unique atmosphere. There’s a reason England chose here to come, to play before the last World Cup.
KK: Most grounds you come out the middle, there’s a couple you come out the corners, but Leeds is off-centre isn’t it.
[In the dressing room] The whole squad would’ve fitted in here. The whole training squad when Don Revie was manager. [To Stuart] Is this the home one then? I bet the away one isn’t as good?
SD: No it’s a bit tighter (Both laugh).
KK: My dad used to come and watch me when I played at Leeds because he only lived up the road at Doncaster.
The thing that really gets me is if I start to look at the names on the stands. Don Revie, who was my manager with England, he was the biggest enemy in the world when we played Leeds. But when I got to know him, one of the really great people I met in my life.
You know, the scouts from Leeds came to watch me play and I thought ‘Wow, that would be some move for me, because obviously I’m from Doncaster, I’m a yorkshireman, but it never happened. So I had to play against them, which was fantastic.
[Pointing to the 60s period on the Honour Roll] Don Revie was here wasn’t he when they were just a fantastic side. That’s the sort of standard they’re trying to live up to now right.
In the next 10 years it could be Leeds, Liverpool, you know, as dominant forces in the country.
MP: You made our youth enjoyable.
KK: What even scoring the goals against Leeds? You seen how many goals I scored against Leeds? (laughs)
MP: No, Bremmner and Keegan in our garden, it was the best.
KK: Who was Bremmner? MP: Not me. (Both laugh).
Introducing a new space for you to suggest and share ideas about how to improve the BigChange system
BigChange has always aimed to understand the day-to-day challenges faced by mobile workforces, and to develop the solutions that help.
It knows that mobile workers using the system in the field every day have a great understanding of where improvements can be made.
The BigChange Ideas Portal is the latest way of letting users get those suggestions heard.
Users can find the Portal by clicking on ‘Suggestion’ in the Roadcrew tab of the BigChange system. Once there, you can sort ideas by Trending, Most popular or New – or suggest an idea of your own.
To make a suggestion, just click ‘Add a new idea’.
Try to explain your development suggestion as clearly and concisely as possible. Other users will need to easily see the benefit to them for your idea to gain traction. To help, we have shared a template:
As a [your role], I want to [the problem that you face], so I can [the benefit you hope to achieve].
The Portal includes a voting feature, so you can boost awareness of the ideas you feel would help most. You can also subscribe to an idea you want to stay updated on.
For example, BigChange chose the most popular idea – “Make different job types show as different colours in the schedule” – to develop, and informed users when it was implemented earlier this month.
Product Director Jonathan Isaacs said:
“For BigChange, it allows us to make better-informed decisions and pursue developments that matter most to our users, for customers, it lets them know their ideas are being heard and acted on. Users can give input on what they would like to see from BigChange, and crucially, receive notifications that let them know we’re listening.”
“For 21 years, I’ve been living with depression. For 15 of those, I didn’t even know,” said former professional footballer Clarke Carlisle at the start of this month’s Motivational Monday.
Clarke is a former top-level footballer, straight-A GCSE student, defender for England Under-21s, and chairman of the Professional Footballers Association. He is also a survivor of five suicide attempts – and he has devoted his post-playing years to helping others thrive and avoid the darkness that at times enveloped him.
His story is one of transforming your life by having the courage to ask for help.
Two pieces of advice for people who think they’re suffering – or think they know someone who is – shone through.
“Do you think about your thinking? Thoughts aren’t facts, they’re intrusive, they come in, and then it’s up to you how you connect with it. And think about if you need to share it. Men aren’t great communicators, but for 15 years my actions were screaming for support, before judging someone’s behaviours, think ‘is there something this person needs help with and can I help?”
Clarke stressed the importance of talking about mental health and breaking down stigmas – drawing on his personal experience of burying your depression.
His issues in facing up to his mental health started with a stoic, disciplinarian father and a mother with a stiff upper lip,
“What goes on behind this front door stays behind this front door,”
Clarke recalls them saying.
As a member of an interracial family in 70s Britain, he was told early and often that,
“You have to be better than everyone else, to be seen as equal to everyone else.”
He took this advice to heart, leaving school as a straight-A student and landing a spot in the Blackpool first-team at 16.
A poor debut left him questioning if he was good enough, but scoring a 91st-minute winner in his first home match suggested he was.
After several successful seasons, multiple man-of-the-match awards, and a call up for the England Under-21’s, a serious injury put him out for the season and left his footballing future at risk. That’s when the depression crept in.
A lack of awareness about depression meant Clarke tackled the symptoms of his illness instead of the real issue. Even after the first of his five suicide attempts.
“My depression would manifest in crazy outbursts, binging and dangerous behaviour. At first I thought it was the drink, so I went to rehab. Afterwards, I was still staying in bed for 2-3 days, dodging work and family. I thought I was an idiot who couldn’t make responsible decisions.”
That wasn’t true. Clarke became Chair of the PFA in 2010, became the first footballer to appear on Question Time, and commentated on the 2014 World Cup Finals.
“Despite that every two or three months I was exploding into these behaviours. Anytime I felt my career was threatened, or my identity was questioned, my brain automatically connected it to that first suicide attempt. These behaviours were the uneducated mind trying to cope by oblivion and avoidance.”
Throughout his successful career, Clarke was often caught up by these dark thoughts. “It became my truth,” he said. “Because I didn’t share it with anyone it went round and round my head.”
Clarke was diagnosed with recurring, complex depressive disorder. This was the first step in understanding his illness and starting to heal. His wife Carrie joined Clarke to talk about how mental health affects the whole family, and about their shared recovery journey.
“Clarke had been in that pit of despair for 20 years,” Carrie said:
“He’d climb out occasionally but it would suck him back in because he didn’t change his behaviours, change his beliefs, and he didn’t get professional guidance.”
In 2017, Clarke went into psychiatric care. Carrie remembers how,
“it took him only 23 days, resting, eating, being diagnosed by professionals and treated properly for him to be well enough to come home”.
Understanding his illness, speaking out about his problems and finding help from the right professionals all helped Clarke’s recovery. He urged anyone who felt similar to do the same.
His message couldn’t come at a more pressing time. He said:
“Not all depression is trauma-based,” he said. “We’re only just learning about how it can be passed through genes, but it can even come about after a period of sustained stress and pressure. How long is that period? Six weeks. And we’ve spent the last 15 months in a pandemic.”
Clarke and Carrie were joined by Leon McQuade from Andy’s Man Club, a mental-health charity dedicated to getting men talking about their problems. He cited the terrible statistic that every two hours a man takes his life in the UK, but said how change is coming as more men speak up honestly about their experiences.
The charity runs 50 clubs across the UK, creating safe, attentive spaces for men to open up about their struggles. Its awareness campaign epitomises the biggest takeaway from this month’s Motivational Monday – ‘It’s OK to talk’.
Next month we’ll be joined by the TV presenter and Invictus Games medallist JJ Chalmers. Our charity partner will be Help for Heroes, of which JJ is a patron. we hope you can join us then, you can register here: http://bigchan.ge/MM-JJ-Chalmers.
Nic Hamilton, the British racing driver who overcame cerebral palsy to compete in the Kwik Fit British Touring Car Championship (BTCC), is sharing his story with thousands of young people at schools across the North of England to help them develop new skills and a positive mindset.
Saviez-vous que le système BigChange vous permet de personnaliser votre page de destination? tandis que si vous utilisez un système téléphonique basé sur le Web, comme RingCentral, vous pouvez voir qui vous appelle et trouver des liens vers des fonctions courantes dans le système BigChange. Lisez la suite pour savoir comment.
Spring apporte une nouvelle vie à BigChange University, avec une nouvelle session sur la santé et la sécurité et des modules renommés – pour trouver le contenu que vous souhaitez améliorer plus facilement.
BigChange, the revolutionary mobile workforce management platform, today announced that it has appointed Richard Warley as its new Chairman. The appointment follows a £100 million investment in BigChange by private equity firm Great Hill Partners to drive innovation, product development and expansion into new sectors and territories.
Richard brings almost 30 years of experience in investment banking, private equity and operational leadership roles at leading technology companies across Europe, Japan and North America to BigChange. He will support BigChange’s leadership team as the company accelerates its expansion plans in the UK and internationally.
Richard Warley comments:
“BigChange is an amazing company with a clear mission and purpose to drive growth and sustainability for its customers and community. It has already transformed the way that over 1,500 organisations manage their mobile workforces with its revolutionary technology platform that streamlines processes, eliminates unnecessary work and reduces the carbon footprint of mobile workforces.”
“With its significant new equity backing, BigChange is poised to accelerate investment in its platform, as well as international expansion. I am very excited to support BigChange’s visionary CEO, Martin Port, and the leadership team in realising the company’s purpose.”
Martin Port, BigChange founder and CEO, comments:
“Richard has a wealth of experience and expertise gained leading successful businesses internationally, and his advice and guidance will be invaluable to us as we look to take our transformative workforce management platform to more sectors, across a wider geography.”
BigChange’s field service management platform is used by 1,500 organisations in a wide range of sectors for job scheduling, customer invoicing and payments automation, mobile workforce management and client engagement. Clients include Sunbelt Rentals, Silentnight, Recycling Lives, HSS and EDF.
BigChange, the leading mobile workforce management technology company for the service and transport sectors, has appointed Nick Gregory as its new Chief Marketing Officer.
You can now assign a priority to your Notes – marking them to show which need to be addressed first – meaning you can focus and get to work on the most pressing tasks first.
When work piles up, our first instinct can be to get our heads down and crack on, knocking out tasks as they come through. But not all work is equal, and the more effective business has its priorities in order, working to meet the most-pressing needs first.
BigChange understands this, and wants to make it easier for all businesses to tackle work in the most efficient way. That’s why we’ve added a new function in JobWatch that allows users to prioritise Notes, making it easier and faster to see the most pressing information and to get going.
This feature lets admins create a set of ‘Note priorities’ for instance, High / Medium / Low or Gold / Silver / Bronze. These priority sets can be customised for the various different departments and note types around your business.
Administrators can then apply a priority set to a certain type of note in ‘Note types’ and choose which roles can set or change the priority.
Users can then sort their Notes by priority, to see which need addressing first, or filter so only, say, high-priority notes appear.
View a step-by-step guide to introducing note prioritisation at your organisation below:
Prioritisation of Notes is just another way JobWatch can improve productivity and customer service – and give leaders better visibility of business-critical information, fast.
Women make up 16% of the workforce in IT. At BigChange we’re doing better than that, averaging 27%. But we aspire to a 50-50 split. How we can meet this challenge was our focus on International Women’s Day.
Jo Godsmark – our Chief Operating Officer – was joined by six colleagues from across the business, to share experiences of being a woman in tech – and to reflect on why they are the exception in the industry.
Self-selection bias was identified as a key issue. Jo called for more and more women to apply. “I genuinely believe all of our recruiting managers want more women and support them in the business,” she said. “But we don’t receive the volume of applications we want.”
Catriona Faulds, Project Manager in the Customer Success Team, continued: “You feel like you have to meet the whole [job] criteria as a woman, to be a perfectionist, to really outshine yourself to land the role. I feel that you find a different confidence in male candidates, who think they can grow into a role, or step up if selected.”
“I think you can follow that gendered difference through to discussions about pay rises, promotions and opportunities,” said Jo. “I think sometimes women can be less vocal. We therefore have a great obligation as managers and leaders to design processes that don’t rely on people jostling for position, but instead assess fairly on someone’s worth.”
Several employees said that the norms of their upbringing were vital to their success.
“There was a moment where my mum went back into education later in life and it changed the views of me and my sister about what was really achievable,” said Catriona. “She became the breadwinner after university and suddenly the family dynamic changed. I wouldn’t have had the confidence to do what I’ve done if I hadn’t seen that.”
Lubov Krasicova, leader of the Automated Test Team, also saw her childhood as crucial. “In Ukraine we have a communist heritage,” she said. “At that time, a lot of women began to work in technical professions so it was normal. My mother-in-law was a rocket constructor.”
Solving this problem requires making changes now, to improve things for future generations.
Erica Donnelly, a Report Developer in Professional Services, said how, “Starting early and having an exposure to the subjects is obviously important. Even though I went to an all-girls school the subjects weren’t gendered, I got to learn about woodwork, soldering, electronics.
“Later in life, getting women into more powerful roles will provide a role model and an aspiration for younger generations. Knowing you can enter into a role because you have someone who is already there is so powerful.”
A powerful discussion also identified both being undervalued or joked about, and employers who wouldn’t let them balance work and family, as barriers to women fulfilling their full potential in tech.
Tansy Sheehy, Customer Service Director, encouraged women to go for it because, “The tech field doesn’t have a criteria you have to fit”.
You can watch the full discussion here:
International Women’s Day 2021 comes at a challenging time. While female doctors and heads of state leading the charge against the pandemic have been put in the spotlight, globally, women’s job losses due to Covid-19 were 1.8 times greater than men’s, while mothers were 50% more likely than fathers to have permanently lost or quit their jobs.
At BigChange we’re proud to promote these conversations, and to set testing goals for ourselves to get more women into tech.
Five-time Paralympic gold medallist Hannah Cockcroft MBE tells BigChange Motivational Monday audience about pushing beyond notions of disability
Soon after Hannah Cockcroft was born, doctors said her parents shouldn’t expect her to walk, talk, or ever live independently.
Hannah, 28, is now a five-time Paralympic gold medalist. As a sprint wheelchair racer, she is world record holder in her category for the 100m, 200m, 400m, 800m and 1,500m.
On her journey from her Halifax home to the world stage “Choices over challenge” has been Hannah’s mantra.
Speaking to BigChange’s Motivational Monday audience, she showed how when faced with a challenge, we always have a choice about our attitude and about how to deal with it.
That ethos has led to great achievements on and off the track. “I get asked a lot what’s the achievement I’m most proud of,” said Hannah,
“People presume I’m going to say the MBE or my Paralympic medals. But actually it’s my independence, because it’s a thing my parents never expected.”
Her worldview switched during a visit to her Secondary School from the GB wheelchair basketball team.
“I will always remember that day. They were able to do everything in these chairs. These guys really changed my mind about what it meant to be a wheelchair user.
“It was the day a whole new world was opened up to me.” After years doing homework during PE lessons, or keeping score, Hannah discovered “sport was for me”.
After trying basketball, wheelchair rugby (“I liked the aggression”) and tennis (“I had no hand-eye coordination at all!”), Hannah found her passion in track sprinting.
By 17, she was a GB athlete and a world-record holder.
“That was where I came up against the obstacle of classification. You get a number that means when you line up on the start line you’re racing against people with a similar disability to you.”
“It started a big challenge, because people started to argue I wasn’t racing a fair race.”
“That was the first time I’d ever been bullied. When you are surrounded by people like you, disabled people, that’s the last place you expect the word bullying to crop up. But I was told to put my head in a bonfire because it’d make the world a better place.”
Her first reaction was to ask her coach to send her home. But she chose a different way, and went on to become one of the UK’s greatest athletes.
Hannah’s inspiring story shows that, although we can’t always choose the challenge that faces us, we can always choose how we meet it.
Watch the full video here:
Hannah was joined by Daniel Gray, Chairman of Physcap, a Leeds-based charity, working to improve quality of life for children with physical and mental disabilities across Yorkshire.
Daniel spoke of the tremendous work the charity does for children, and echoed Hannah’s message of giving every child with a disability hope, will to achieve and determination that nothing will beat them.
As BigChange’s charity partner of the month, Physcap will receive the £1,250 raised so far to further its incredible cause.
Next month, we’re excited to welcome Janet Street-Porter, the journalist and broadcaster. Our charity partner is Homeless Street Angels, who provide assistance and resources for the homeless in Leeds.
February 2021 – Kevin Sinfield MBE revealed the caring heart inside a man of iron, as he told February’s Motivational Monday that raising more than £2.5m for Motor Neurone Disease (MND) was a bigger achievement than leading Leeds Rhinos to seven Super League championships.