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GAP Hire Solutions, the UK’s largest independent equipment hire company, has deployed a cloud-based mobile workforce management system from Leeds-based BigChange.

The system has boosted the efficiency of GAP’s operations by equipping field operatives with rugged tablets running a mobile app called JobWatch which includes black box vehicle tracking as part of the system.

The 5 in 1 BigChange solution allows completely paperless working, connecting to the GAP hiredesk in real-time to provide management and customer services with 24/7 visibility on deliveries and collections of equipment.

The benefits have made an immediate impact on GAP Survey & Safety and it’s expanding customer base. The specialist division hires out specialist equipment and instrumentation to surveyors and civil engineers. Operating from 15 locations across the UK and employing 60 people, the division is growing rapidly.

GAP holds stocks of the latest total stations, GPS satellite network rovers, lasers and other precision instrumentation, as well as other surveying kit. The specialist equipment is not only expensive, but it is also being continually enhanced as the technology evolves. As a result, the hiring of equipment is increasingly popular, especially amongst civil engineers involved in set up at construction and infrastructure sites.

Jim Burke, GAP’s Survey & Safety Division Manager, says:

“We invest in the very latest surveying equipment including costly instrumentation which is often supplied with a box full of accessories,”

“In the past we didn’t have a way to provide proof when making a claim for damage or any missing accessories.”

GAP uses BigChange to manage the whole operation with all hired equipment being accurately logged and tracked from the initial order, through the depot and workshop, to delivery and collection. The tablets are used to photograph equipment prior to despatch, on delivery and when collected with GPS location and time recorded automatically with each image. For added security drivers can also photograph at handover so there is a record of the person taking delivery.

Burke explains:

“BigChange has changed everything by providing indisputable evidence when equipment and accessories are returned damaged or incomplete. It’s put an end to the challenging conversations we used to have – the digitally held records remove any doubts. Customers are much happier now we can show them tangible evidence for the first time. BigChange has eliminated what used to be a major management headache,”

The 5 in 1 JobWatch app links to BigChange vehicle telematics fitted to GAP Survey’s fleet of vans. Company cars are also fitted with the trackers so anyone can collect or deliver equipment knowing that the system automatically records their activity. Drivers use their tablets in place of traditional hire paperwork with improved time and location stamped records plus additional photographs when required. The devices are also used for daily vehicle safety checks.

Apart from the paperless delivery and collection management application, BigChange is having a big impact on operational efficiency. All jobs are scheduled, routed and tracked using BigChange and this is improving resource utilisation and reducing unnecessary mileage. Hire controllers also have continual, real-time visibility of the fleet allowing deliveries and collections to be managed better and dynamically – optimising resource utilisation and allowing a more responsive service.

Burke comments:

“BigChange gives us the ultimate controllability over our operations,”

“The real impact of the system has yet to really be felt as it’s relatively early on but already it has boosted efficiency and is underpinning rapid year-on-year business growth. And the more accurate hire records have also certainly improved profitability and cash flow.”

Burke adds:

“GAP’s mission as a company is encapsulated in what we call the GAP CODE; Communication, One Team, Dedication and Efficiency. BigChange is all that so it fits in perfectly with the philosophy and aims of the business,”

GAP team uses BigChange tech

HSS Groundcare, the only national groundcare hire and maintenance service in the UK, has rolled out new mobile technology that has boosted field engineer productivity by 40 percent.

Providing visibility of operations nationwide, the new system supplied by Leeds based BigChange connects back office cloud software with mobile devices and vehicle trackers as part of a paperless, real-time system.

HSS Groundcare is part of the HSS Hire Group, the £350 million turnover business employing almost 2,500 people across 250 UK locations. The specialist groundcare and landscaping service operates from 12 locations nationwide and looks after 21,000 individual assets. Although HSS Groundcare supply and hire equipment, such as lawnmowers, chippers and strimmers, the primary activity is the servicing and maintenance of equipment and the company provides a same day call out service.

HSS field engineers are equipped with rugged tablets running JobWatch, the 5 in 1 app that replaces all paperwork. As well as digital job cards, the devices allow access to a library of useful documents such as procedures and equipment manuals with technical diagrams. On the move the tablets sit in dashboard cradles and provide navigation and BigChange GPS trackers keep customer services up to date on the whereabouts of each engineer.

Previously HSS Groundcare relied on spreadsheets and mobile phone communications to manage the field operations but, as the division was expanded, this system quickly became overloaded and too cumbersome to use with the increasing volume of work.

Colin Newton, HSS Groundcare Director says:

“Utilisation is the key for us and since implementing the BigChange system this is where we have seen enormous benefits. We need to keep our engineers as busy as possible and with this system we have increased utilisation from around 50 percent to 90 percent,”

“Gone are all those idle hours sitting around the depot and our engineers are much happier busy doing their job.”

With clients including local authorities, sports grounds and golf courses, HSS Groundcare provides services that include repairs, servicing, fault monitoring and operator training. A landscaping service meanwhile includes groundworks and the application of compost, mulches and fertilisers. With contracts with many different organisations, each with distinct service packages, managing and accounting had previously been very complicated.

With BigChange, job sheets and reports can be easily tailored and managing business has become a lot easier. The system is also proving invaluable for meeting KPI obligations. With contract performance typically assessed on criteria such as response times, time taken to fix equipment and the first time fix rates, JobWatch provides instant and accurate data on all jobs. Through the tablets, engineers can also access historical information looking at, for example, what repairs were undertaken previously.

Newton says:

“Previously we couldn’t keep track of the work and reporting to customers was particularly difficult. JobWatch gives us all the information we need and that is vital for customer service. Not only can we keep customers informed – on for example the engineer’s ETA or when their equipment has been fixed, but we can also monitor the performance of equipment. We can also spot recurring faults which might be caused by operators themselves. That added dimension to our service sets us apart in the eyes of our customers.”

JobWatch is integrated with the company’s bespoke hire system call SPANNER allowing data to be freely interchanged for accounts and stock control. For example, engineers record parts used or needed on their job cards and this automatically updates the central stock control system and actions parts requests. Engineers can also record labour and parts for recharging and customers get an automated report on completion of the job.

Newton adds:

“BigChange has given us a massive improvement in efficiency and as well as the improvement in resource utilisation – more or less doubling the number of jobs we do a day. We are also saving fuel through optimised routing and scheduling. The added visibility is also allowing us to better plan ahead so we can schedule everything, including annual planned maintenance work, to optimise the use of our resources.”

Newton explains:

“JobWatch was resisted at first by some engineers but now our engineers love it. In fact, they refuse to take any jobs that are not in the system. From a management perspective JobWatch gives us consistency across the business as we all use the same worksheet format; so whether different engineers are in different regions, we all rely on the same standard data reporting.”

Using the BigChange powered tablets, engineers capture photographs on site to provide evidence of work done and the customer signs off work with an on-screen signature.

Newton adds:

“If a job fails we can see exactly why and with time stamped photographs and tracking logs we have indisputable evidence and that means there is really no cause for a debate and we can invoice immediately.”

BigChange has also helped improve customer services according to Leah Hague, Outsource Asset Manager, HSS Groundcare.

“For customer services the key benefit is visibility. With the tracking we can immediately see who is where and see if a job has started and how long it is taking. With live reporting from the engineers we can immediately see the status of every job and everything is attached to a job card – documents, photographs and the customer signature sign off – so everything is in one place and immediately accessible.”

Portable sanitation providers D-tox have rolled out a real-time mobile and office management system to eliminate paperwork and boost productivity.

The 5 in 1 system from BigChange incorporates mobile apps running on rugged tablets and vehicle tracking, live connected to back office software for job scheduling, CRM, invoicing and management reporting.

Entirely cloud-based and seamlessly integrated, the solution from BigChange has replaced three separate systems and added new levels of automation for the business.

Established for 25 years, D-tox provides portable toilet and welfare facility products and services, with tankered liquid waste collection and non-potable water delivery. Servicing construction sites, outdoor festivals, shows and events, the West Midlands based company operates a fleet of effluent tankers and smaller vehicles for servicing, delivering and collecting portable units.

Christian Heritage, Managing Director of D-tox, comments:

“We realised several years back that we wanted to move to electronic POD’s and remove the need for paper notes, after a couple of years searching for a suitable system we found Big Change and have been actively using the system since then.”

BigChange integrates with Inspire, the hire management system used for invoicing equipment hire jobs. However BigChange handles the complete business process with call details entered into the system for job scheduling, routing with optimised allocation to vehicles and drivers.

Heritage explains:

“The good thing about BigChange is that it ticks more boxes that anything else on the market. What we really want is a single system to do everything, simply and seamlessly. And that’s what BigChange does,”

“With our hire system unable to handle jobs such as tank empties, BigChange was easily configured to manage all non-hire jobs including the invoicing.”

D-Tox drivers receive their daily jobs on their Samsung tablets running JobWatch; the BigChange mobile worker solution. Providing Google Maps navigation to site, electronic job sheets and time sheets, a JobWatch workflow takes the driver through steps that include risk assessment, photo capture and POD with customer signature sign off.

Heritage added:

“BigChange is a great management tool. By giving us instant access to all the information we need, when we need it, it greatly reduces our response time for customer queries. Any system that helps raise our levels of customer service is a great bonus.”

“We can instantly see any unallocated or incomplete jobs and crucially invoicing is linked directly to the work so as soon a job is complete we can invoice. Ultimately this means jobs cannot be invoiced unless they have been completed.”

Heritage continued:

“There are several aspects of the system that we are still looking to utilise more and these include the customer portals and job collaboration. When we have implemented these parts fully we hope to allow our customers to view their booked in jobs and PODs online. The collaboration tool will be a great asset as it allows other companies using BigChange to work with us when they want us to service units on their behalf.”

Heritage colcludes:

“We are impressed with BigChange, they seem to be constantly innovating and when we ask for things they listen and get on with developing the system. Like many family owned and operated business D-tox pride ourselves on our service levels and BigChange has really helped us improve in this area.”

BigChange D-tox van

GAP Hire Solutions has equipped 400 of its drivers with tablets as the first part of the roll out of a 5-in-1 management solution from BigChange.

Called JobWatch, the cloud-based system incorporates a range of mobile apps with live tracking and job scheduling. It also links in real time to GAP’s back office systems, such as their central hiredesk, CRM and financial system.

Mark Emery, GAP’s Systems Development Manager, commented:

“The BigChange solution is transforming the way we work by eliminating lots of cumbersome paper forms. The live data feeds to our central systems will result in significant benefits to the business by providing complete management visibility of our operations across the entire depot network.”

“This visibility means that for the first time we will be able to manage the entire business nationally, allowing for example, the sharing of plant and equipment between depots. We foresee JobWatch providing significant improvements in utilisation, efficiency and customer service.”

The mobile apps include electronic signature capture with proof of delivery (POD) and proof of collection (POC) records automatically uploaded onto GAP’s Smart Office system. This eliminates calls to depots as all information will be available for everyone immediately online. Ultimately GAP’s customers will have the ability to access records of their hires themselves.

The first phase of implementation sees 400 delivery drivers equipped with Samsung tablets and later GAP will extend the system to 200 customer service fitters. Delivery and collection jobs are sent directly to tablets that sit in dashboard cradles and can be quickly detached for signature capture, taking photographs and even completing vehicle checks.

Emery added:

“This new technology is going to make life a lot easier for staff and customers alike.”

“It will provide immediate and clear evidence detailing when our drivers turn up on site. An electronic signature will provide proof that equipment was delivered or collected – when and where.”

The devices have in-built data messaging and satellite navigation that automatically routes vehicles to their destination. GAP’s customer services will be able to see the exact location of every vehicle in real time to keep customers informed of ETAs and work with the driver to ensure the correct drop-off location.

The devices can be used to take time stamped and georeferenced photographs. This photo capture is also useful to provide evidence of arrival onsite and to record damage to plant. “In addition to the environmental benefits of reducing paper with JobWatch, we will be able to bill hires more quickly and with less invoice queries. If a charge is questioned we’ll be able to answer the question immediately as the data will be online,” Emery added.

Martin Port, CEO, BigChange commented:

“We are delighted to be working with GAP and looking forward to help them drive BigChange.”

LOOS FOR DOs, the multi-award winning supplier of toilets and showers for outdoor events, has seen its business grow exponentially since introducing a new 5 in 1 mobile management system from BigChange.

The cloud-based system links a series of mobile apps to back office management software applications including asset management, live trackingjob scheduling and routing.

Formed in 2002, LOOS FOR DOs provide portable event toilets and shower trailers to major events such as the Farnborough Air Show, the London Marathon, Victorious Festival and even Royal Weddings. Last year the company hired over 19,000 portable toilets and supplied 124,656 loo rolls; enough loo roll to stretch from their head office near Alton, Hampshire to Mecca in Saudi Arabia!

Nicky Warner, Director, LOOS FOR Dos commented:

“At the start we were managing everything with a white board and Post-it notes.”

“We looked extensively for a system that could handle the complexities of our business. The BigChange solution proved to be not only the most comprehensive but the most modern with an easy-to-use drag and drop design.”

With 30 full time staff and additional contract drivers for the events season, LOOS FOR DOs has over 1200 moveable assets which are managed using the BigChange system. The company does not shy away from taking on the most logistically challenging jobs such as festivals for 85,000 people spread across large sites to marathons, where LOOS FOR DOs deliver over 300 toilets to multiple locations along the route as the sun rises.

Warner explained:

“We have become the specialists in events which have particularly complicated logistical requirements”

“Without BigChange we simply could not handle the complexities with the resources we have. JobWatch allows us to manage the whole operation in real time and adapt quickly when things change. And events are by nature chaotic so having a flexible real-time system really makes our lives a lot easier when things do not go as planned.”

“The JobWatch mobile apps can be easily configured to handle every conceivable task and type of equipment and with seamless, real time connection with job scheduling and route planning, it really is a dynamic all-in-one management solution.”

Considerable pre-planning is needed for events and the BigChange scheduling software is used to plan asset allocation, delivery, servicing and collection. Once the job starts LOOS FOR DOs drivers, installation and service teams manage their tasks using JobWatch on their tablets or smartphones. The tablets clip into cradles in the vehicle to provide GPS navigation to the destination – using map coordinates rather than post codes for precise locations.

Warner commented:

“For customer service, the system is proving to have huge benefits. It’s not just that we can ensure a more reliable and adaptable service with minimal invoice disputes, but there are nice touches that boost customer appreciation and the retention of their business”.

“For example, we send the customer a message when their equipment is on route and when it is likely to arrive. And since the customer service team can track a vehicles’ progress, customers are called if there is a delay. We now get very few calls from customers asking where their delivery is.”

JobWatch is used for Job sheets, recording asset delivery and collection and in the situation where there are ‘no shows’ and site access is not possible, the arrival time recording and GPS location provide undisputable evidence that can be supplemented with a photograph showing, for example, a locked gate. Drivers also use a JobWatch app to do their daily vehicle checks and defects are instantly reported to the maintenance team for workshop scheduling. The system also monitors driver performance with monthly metrics reports highlighting incidents of speeding and harsh breaking.

Warner Added:

“The system handles just about everything that used to be paper based so we have been able to replace not just worksheets but also inspection forms, compliance and health and safety documentation”. We can send documents electronically to the driver to capture a signature on glass. It speeds and simplifies this necessary paperwork allowing us to improve compliance and health and safety at the same time.”

Summing up, Warner concluded:

“Since introducing the BigChange system we have been able to experience double-digit growth as we are no longer restricted by our systems. Not only that but we built a reputation as the company that can deliver a reliable service even when the logistics are particularly complex. We simply could not manage this work without the system and it has become very much embedded in our business.”

Loos for Do's team photo

Garic, the specialist welfare and site set up products provider to construction and other sites, has revolutionised its service operations with a mobile solution from BigChange Apps.

Garic has improved and streamlined their hire and service operations replacing 400 paper worksheets with an all-in-one tablet app that also provides job scheduling, asset management, live tracking and reporting.

A large part of Garic’s work involves servicing plant and welfare facilities – for example emptying waste, replenishing water and fuel. Garic recently launched a new remote equipment monitoring system called i-SITE that monitors fluids to alert service operations. Service drivers, who respond to automated service requests and scheduled jobs, are equipped with rugged Samsung tablets and are amongst the primary users of the 90 BigChange-connected devices currently in use.

With service operations previously managed at three regional depots, the company has been able to centralise the management of service operations with the BigChange mobile solution integrated with the inspHire hire management system. With their headquarters near Bury, Garic has depots in Bedford, Dudley and Bathgate, with plans for a fifth site in Thurrock this year.

Lee Williams, Programme Manager at Garic commented:

“BigChange has been central to a drive to paper-free working through an initiative called the Digital Hire Cycle”

Lee Continued:

“It’s remarkable to think that we are replacing 400 paper worksheets with a simple tablet to manage over 100 job types. And not only is BigChange saving many hours a day by eliminating form filling and data entry, but with the improved accuracy of data we are significantly reducing invoice-related disputes.”

“However, it doesn’t stop there. With real-time electronic information now available we get valuable management information from customer sites. For a hire business, quick turnaround is crucial and with BigChange we have much better visibility of our assets. For example, we now know the condition of plant before it arrives back at the depot so we can immediately schedule for re-hire or the workshop.”

BigChange offers a cloud-based solution that requires no onsite software and is fully supported, eliminating the need for specialist IT support. Easy to use and configure, BigChange is unique as it is a truly multi-functional solution that handles tasks that are traditionally spread across a number of different systems. At Garic, BigChange is used for everything from worksheets, routing and job scheduling, to vehicle safety checks and driver performance assessment.

Lee added:

“BigChange has been very accommodating to our needs and they have delivered a very simple solution to what is a very complex environment.”

Elliott, the UK market leader in the portable accommodation hire sector has implemented BigChange’s all-in-one Mobile Workforce Management platform across its Loohire portable toilet division, as part of a full rollout across the business including tankers, service and the delivery and collection fleet.

BigChange technology will save Elliott millions of pieces of paper annually and has significantly improved back-office administration. Technicians receive their work orders instantly on the BigChange app with paper job-cards and proof of delivery worksheets replaced by job-specific electronic workflows that guide technicians at every step including risk assessments. Technicians no longer need to return paperwork to the back-office, saving a huge volume of previously manual back-office processing.

Adam Dimmock, Director of Loohire at Elliott commented:

“Implementation of BigChange Technology is part of our 2020 strategy; to continue to grow our market leading position in terms of scale and transform ourselves to become the market leaders in safety, service and relationship management. The BigChange system is ensuring we can exceed our customers’ expectations with innovative features such as a pre-arrival alert that customers receive ahead of arrival, allowing them to clear the way for our tankers on busy construction sites. The technology is driving us towards a 15% reduction in transport costs and we’re realising significant fuel savings thanks to dynamic routing and improved driver behaviour.”

The hire-specific turnkey solution from BigChange has introduced a paperless revolution, equipping mobile technicians with Samsung and Motorola Android tablets that manage receipt of job instruction, electronic proof of collection and delivery, site servicing, timesheets, electronic start-of-day vehicle walkaround checks and Health and Safety procedures. The system is also a rich vehicle tracking system providing real-time location updates, driver behaviour scoring and tachograph interface.

The system is fully-integrated with the Elliott Rental Management system meaning that planned tanker services, toilet maintenance, deliveries and collections are automatically pushed through to BigChange. On logging on to the app at the start of each day, drivers and technicians are guided to start their timesheetconduct a walkaround check that meets DVSA requirements (recording, photographing and alerting any vehicle defects) and have instant access to their jobs for the day.

In the back-office, the system is enabling planners to respond faster to customer needs, intelligently allocating work orders based on real-time technician availability, skills and live location. This is significantly increasing productivity and enabling Elliott to maintain its position as the UK’s largest provider of portable toilets and efficiently provide same-day service from its hire branches nationwide to clients across the Construction and Events industry. Its portable loos are used by top-tier construction companies such as Carillion, Keepmoat, Costain and Wilmott Dixon and for flagship events including Glastonbury, Cancer Research UK events and the Olympics.

The workflow also effectively manages damages and chargeable items; photos captured at the point of delivery or collection are automatically relayed to the back office, allowing them to instantly raise an invoice for chargeable work. Photos are time, date and location watermarked, providing robust proof of condition.

The BigChange system is providing a detailed work and maintenance history for all rental assets, giving management visibility of productivity and utilisation across their operation as well as a real-world view of how long jobs are taking. The company are using the insight and data to create dashboards that will be shared with customers, giving them a transparent view of the service levels they are receiving.

Martin Port, founder and CEO at BigChange said: “We are proud to be playing a key part in the Elliott technology strategy. Our scalability, flexibility and ability to successfully integrate with Rental systems mean BigChange is the future of managing the mobile workforce in the Hire industry.”

BigChange the Mobile Workforce Management technology specialist has won contracts to supply some of the UK’s biggest equipment rental businesses with its three-in-one JobWatch system for over 5000 mobile technicians, engineers and drivers.

A hire-specific version of the JobWatch mobile workforce management system has been implemented by leading players including A Bird, Elliott Group, HSS Hire, Nixon Hire, John Deere, Morrison Utilities, Komatsu, Haulotte, Garic, A1 Group, Procomm Site Services, Hawk Group and Fourjays.

The turnkey solution from BigChange has introduced a paperless revolution, equipping mobile workers with a Samsung Android tablet that manages receipt of job instruction, electronic proof of collection and delivery, site servicing, timesheets, electronic start-of-day vehicle walkaround checks, driver behaviour scoring promoting safe eco-driving, tachograph interface and Health and Safety procedures. The system is also a rich vehicle tracking system providing real-time location updates.

The system is integrated with leading Hire Management systems including MCSrm and InspHire meaning that planned services, repairs, deliveries and collections are automatically pushed through to JobWatch. On logging on to the app at the start of each day, drivers and technicians are guided to start their timesheet, conduct a walkaround check that meets DVSA requirements (recording, photographing and alerting any vehicle defects) and have instant access to their jobs for the day.

In the back-office, the system is enabling planners to respond faster to customer needs, intelligently allocating work orders based on real-time engineer availability, skills, live location and parts stock levels. This is significantly increasing productivity, minimising customer wait time and driving first time fix and ensures this can be achieved at the most competitive cost. The JobWatch system is saving Hire operators across Modular Buildings, Portaloos, Construction & Forestry, Plant & Equipment, Lifts, Platforms and Power Generators hundreds of thousands of pieces of paper annually and has significantly improved back-office administration. Engineers and drivers receive their work orders instantly on the JobWatch mobile app with paper job-cards and service repair worksheets replaced by equipment-specific electronic workflows that guide technicians at every step including risk assessments and method statements. Engineers no longer need to return paperwork to the back-office, saving a huge volume of previously manual back-office processing.

The workflow also effectively manages damages and chargeable items; photos captured at the point of delivery or collection are automatically relayed to the back office, allowing them to instantly raise an invoice for chargeable work. Photos are time, date and location watermarked, providing robust proof of condition.

Graham Wood, Group Logistics Manager at Nixon Hire commented:

“With the support of JobWatch, every one of our fitters has boosted their productivity by around 20 percent. This allows us to further absorb company growth and efficiently deploy the current resources we have before we look at recruiting additional resources. We get to where we need to be, when we need to be there, and we do what we say we are going to. This is also improving our customer service levels – evidenced by an increase in On Time Arrivals by more than 10 percent and a rise in First Attempt Job Completions by more than 5 percent.”

The JobWatch system is also providing a detailed work and maintenance history for all rental assets, giving management visibility of productivity and utilisation across their operation as well as a real-world view of how long jobs are taking. This ensures they are able to more intelligently schedule and deploy resources to meet actual requirements. A detailed picture of costs are reported down to the resource level, taking into account travel time, fuel, parts and resource costs. For portable loos, the technology is even automating waste transfer notes.

BigChange users benefit from 24/7 on-demand RoadCrew customer service for all back office users and drivers including remote support and management of all tablets.

CONTACTS:

BigChange Apps: Martin Port, marketing@www.bigchangeapps.com, tel +44 (0)113 457 1000
Reader enquiries: email:info@www.bigchangeapps.com, phone +44 (0)113 457 1000, www.bigchangeapps.com

Mobile crane hire company ALTIDA is improving the efficiency of its transport operations with a Mobile Workforce Management solution from BigChange. Used to schedule, route and monitor the company’s fleet of mobile cranes and lifting gear, the single platform back office, mobile app and tracking solution is already reducing administration, improving customer service and supporting financial control. With the significant management benefits provided by JobWatch, the system is set to underpin major expansion of the business being planned later this year.

“Prior to the introduction of JobWatch we relied on paper – paper planning, paper maps, paper time sheets, paper service reports, paper invoices,” commented Shane Stephen Hill, Group Operations Manager at Chesterfield based ALTIDA. “With JobWatch this is now all automated. A schedule is created, routes produced and communicated to drivers via their PDA’s. We can monitor vehicles and driver behaviour, accurately record onsite activity and answer customer queries promptly. This is reducing back office administration, improving the efficiency of our mobile operation and supporting business growth.”

ALTIDA uses JobWatch to schedule and route its fleet of mobile cranes, lifting gear and supporting service team. By automating the scheduling and communication of hire contracts and service requests, ALTIDA has reduced back office administration and improved route planning, allowing drivers to amend and share sometimes otherwise unmapped or hard to find locations with other drivers. This is already realising improvements in efficiency and reducing unnecessary mileage.

With real time monitoring of vehicles and driver behaviour, ALTIDA is also able to respond quickly to queries or requests from either drivers or customers, and accurately record onsite activity for more precise invoicing. The automation of timesheets and invoicing is also improving cash flow through the business, as the accounts department no longer has to wait for driver operators to return to base to get timesheet information.

“Although we are already achieving a return on our investment, we are just scratching the surface of the enormous functionality offered by JobWatch,” continued Shane. “With the ongoing support of BigChange, especially the 24/7 RoadCrew team, we know we have the management processes and infrastructure to support growth and an expansion in services offered.”

BigChange founder and CEO Martin Port added, “ALTIDA is an ambitious company with exciting plans for the future and we are delighted to support them as they continue to grow and diversify.”

Plant and equipment specialist, Nixon Hire, has transformed its customer service and boosted the productivity of its mobile workforce using JobWatch from BigChange Apps.

Following the implementation of the Mobile Workforce Management solution, Nixon has seen a 20 percent increase in productivity across its mobile workforce. The leading provider of plant, tools, accommodation units, portable toilets and site equipment has also boosted customer service, with a significant increase in On Time Arrivals and a rise in the number of jobs completed at first attempt.

JobWatch from BigChange Apps offers a paperless way to plan, manage, schedule and track Nixon’s mobile workforce. This powerful web-based platform combines back office software, mobile apps, fleet management and real-time vehicle tracking in one simple to use system.

“With the support of JobWatch, every one of our fitters has boosted their productivity by around 20 percent. This allows us to further absorb company growth and efficiently deploy the current resources we have before we look at recruiting additional resources,” commented Graham Wood, Group Logistics Manager at Nixon Hire. “We get to where we need to be, when we need to be there, and we do what we say we are going to. This is also improving our customer service levels – evidenced by an increase in On Time Arrivals by more than 10 percent and a rise in First Attempt Job Completions by more than 5 percent.”

Since the introduction of JobWatch, paper forms and schedules have been replaced with automated electronic workflows that ensure the back office is completely in sync with the mobile workforce. Nixon Hire’s engineers and delivery drivers receive work orders instantly via the JobWatch smartphone app, ensuring they have to hand all the necessary information to complete the delivery, service call or collection. This is also reducing the requirement to return to the depot to collect work order paperwork or order parts.

The JobWatch solution, which links to Nixon Hire’s existing MCS-rm hire management system, has also allowed Nixon Hire to centralise the booking of service and maintenance requests. This gives customers a single point of contact. Work orders can be allocated intelligently – taking into account engineer skills, proximity and existing jobs, for example, minimising customer wait times and ensuring first time fix.

BigChange founder and CEO Martin Port added, “JobWatch is adding tremendous value and return on investment for Nixon Hire, and the results really speak for themselves. The system has given the company a truly flexible and scalable solution that is a real source of competitive advantage.”

In addition to the boosts in productivity and customer service, JobWatch is supporting Nixon Hire’s duty of care for its mobile workforce with enforced daily vehicle checks, driver behaviour monitoring and motivational encouragement.

BigChange

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