BigChange has appointed social housing expert David Todd to spearhead business expansion within the UK local government and social housing sectors.
Formed in 2013, Leeds-based BigChange now has over 40,000 mobile workers and back-office personnel using its pioneering all-in-one mobile workforce and job management solution which is ideal for housing repair and maintenance service operations.
Todd brings 40 years of public sector IT experience in a role as business adviser and strategist. He spent 16 years as Director of Xmbrace, later part of the Kirona Group, the provider of social housing mobile scheduling solutions acquired by Advanced last year. He is also on the board of Sovereign Property Services and Managing Director of the UK subsidiary of Cloud software specialist Luminis.
Martin Port, founder and CEO of BigChange commented:
“David has extensive experience in social housing but crucially he brings unrivalled knowledge in IT solutions for managing field services in this sector. That is of course right up our street and the advice and assistance he is providing will be central to our drive into this important sector.”
BigChange already has a strong presence amongst suppliers of maintenance and repair contract services to local authorities and social housing providers. However, with an increasing trend toward direct services, Todd believes the market is ready for the transformational solutions that BigChange offer.
“Up until now, BigChange has very much been a hidden secret in the social housing sector. However, with an all-in-one cloud system combining CRM, job scheduling, vehicle tracking and a mobile workforce app, it’s a solution that I’m sure will be welcomed by many.”
“In particular BigChange offers a completely paperless way of working with total 24/7 visibility of all mobile repair and maintenance work and that will completely revolutionise social housing services”.
The BigChange mobile app, called JobWatch, has the added benefit that it can be used for in-house and sub-contracted operations simultaneously. It also offers a booking app so housing officers and residents can request and book services from the convenience on their mobile phones.
BigChange, Leeds-based mobile workforce technology company, has become an Approved Partner of the Association for Public Service Excellence (APSE).
APSE is a network of local government representatives formed to promote excellence in the delivery of frontline services to local communities around the UK; a key area for BigChange.
The BigChange 5 in 1 system combines CRM, job scheduling, a mobile app, vehicle tracking, and an on-demand booking app. that eliminates 100 per cent of the paper to automate all of the manual processes undertaken by back office and mobile workers. JobWatch can be used to simultaneously manage both in-house and sub contracted operations through their brand new BigChange Network Platform with a single system that provides full management and financial reporting creating digital transformation.
Martin Port, CEO of BigChange comments:
“As local authorities strive to improve efficiency and accountability, there is a growing need to eliminate cumbersome paperwork by introducing digital working. It’s especially important for council services involving staff who are out and about all day doing essential community work or providing transport services.”
JobWatch is already in wide use to manage services such as Special Education Needs, Waste, Passenger Transport, Property Servicing and Repairs, Social Housing, Highway Maintenance and Pest Control. The system is easy to configure for any service and includes a new booking app allowing local residents and businesses to book services from their smartphones.
“We see membership of APSE as the ideal platform to engage with local government and especially those people who are forward-thinkers looking to improve public services through the use of the latest technology,”
“With JobWatch we have developed a platform that is already being used to completely transform council services. It replaces a number standalone legacy systems with a much more useful and affordable 5 in 1 solution utilising the latest cloud and mobile technology.”
By utilising the cloud and mobile apps, BigChange offers a highly flexible and simple to use solution and requires no special IT equipment or support – everything is available 24/7 though a secure web connection from any web-connected device.