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BigChange, the revolutionary mobile workforce management platform, today announced that it has appointed Ian Burgess as its first Chief Customer Officer.

Ian has 20 years of experience in customer facing roles, including operations management, within global technology companies. He joins BigChange from technology service provider Lumen, where he was responsible for service management, delivery and customer experience.

This new role was created to enhance how customers experience BigChange as it expands in the UK and internationally. Ian will work closely with BigChange’s sales, customer support and operational teams to support customers with their adoption and use of BigChange’s field-service management platform, and further improve its world-class customer service rating.

Ian Burgess comments:

“BigChange has an outstanding reputation for customer service, which is a direct result of a strong customer first ethos.  As we grow around the world, my mission will be to ensure we continue to do the very best job in enabling customers to get the most from their BigChange platform and making it integral to their operations and growth strategies.”

Richard Warley, BigChange CEO, comments:

“Ian has vast customer success experience and is an expert in enhancing how businesses use and get best value from their technology. By creating this new role and appointing Ian to it, we will ensure that our customers stay at the very centre of our thinking and gain the greatest benefit from their adoption of BigChange.” 

BigChange has hired more than 50 new employees and made several senior-level appointments to support its expansion since securing a £75 million investment from private equity firm Great Hill Partners in February 2021. Recruits include Richard Warley (Chief Executive Officer), Claudia Munn (Chief Financial Officer) and Nick Gregory (Chief Marketing Officer).

New finance chief has extensive experience working in both private equity backed scaleup businesses and large corporates

BigChange, the revolutionary mobile workforce management platform, today announced the appointment of Claudia Munn as Chief Financial Officer. Claudia brings a wealth of international financial and commercial experience to her role at BigChange, where she will be responsible for global financial strategy and its execution.

Claudia joins BigChange from venture-backed training provider Avado.  Prior to that she has held CFO and Finance Director roles at CitNOW, Volvo and Tesla. She has also worked in senior finance roles within Honda and Johnson & Johnson.

Claudia’s appointment at BigChange comes at a crucial phase in its growth journey. In February, the company secured a £75 million investment from Great Hill Partners and has hired 45 people in the last three months to support expansion into new sectors and territories. 

Claudia Munn comments:

BigChange is expanding rapidly, and it is exciting to be part of that journey. This is a visionary, forward-thinking company with an incredible product, great people and a huge opportunity. I’m thrilled to be part of driving the next phase of growth at BigChange.”

Richard Warley, BigChange CEO, comments:

“I am delighted to welcome Claudia to BigChange. Her commercial acumen, experience and strategic approach will be hugely valuable to guide our growth ambitions in the UK and internationally.”

BigChange, the leading workforce management technology company for the service and transport sectors, announces today that Martin Port, founder and CEO, is to move into a new role as chairman. Richard Warley, who joined the business as chairman at the start of 2021 will become the driving force of the business as CEO.

The move is announced as BigChange prepares for the next phase of its development. The business, which has achieved nine years of consistent growth, is preparing to expand rapidly across multiple international markets and is building out the next generation of its technology platform.

BigChange’s field service management technology is the core workflow tool for businesses employing field service technicians and operators. BigChange’s tools provide job scheduling, customer invoicing and payments automation, mobile workforce management, and client engagement. The Company’s platform serves 1,600 small to enterprise clients spanning more than 20 industries, from plant hire to drainage and waste, social housing to food service. Clients include Sunbelt Rentals, Silentnight, Recycling Lives, HSS and EDF.

Martin Port, founder and chairman, says:

I couldn’t be more confident that Richard is the ideal person to take on the day-to-day running of the business. He is passionate about BigChange, he’s taken the time to get to know our people and our culture, and he has an extraordinary depth of experience running billion-pound companies. It is our hope that, together, we can help BigChange to reach this milestone – unicorn status – in just a few years. We currently employ over 200 people around the world, and we hope to take that figure to 500 people. 

This is a really exciting time for both me and for BigChange. I feel as though I have had a promotion and relish the prospect of a new challenge. My ambitions for BigChange have only intensified over the last few years and I know that, with Richard by my side, we have the best chance of executing our plan to become the leading mobile workforce management platform in every market we target around the world.”

Richard Warley, CEO of BigChange, says:

Martin has built a really special company that combines great technology with a very big heart and an absolute focus on making the world a better place for its customers and the people who work here. I’m excited about the scale of the opportunity out there for BigChange – both in terms of the size of addressable market and the breadth of technological solutions we can bring our customers. 

Martin is an evangelist for the business and a great strategic thinker. My role is about taking this business to the next level and ensuring that we preserve all that is brilliant about BigChange’s culture while evolving into a much larger entity. I am going to continue to develop JobWatch’s functionality and relevance to the market, all while maintaining our focus on customer success and excellent service.” 

BigChange has experienced 50% average year-over-year revenue growth since inception. In 2020, BigChange was recognised for its outstanding contribution to innovation when it was awarded the prestigious Queen’s Award for Enterprise, one of the highest official honors for companies in the UK. It boasts a Net Promoter Score of 84.8 – a rating that denotes world class customer service. It has also been ranked among the UK’s top employers, receiving two stars in the Sunday Times “Best Companies To Work For.” 

Richard Warley, BigChange’s new Chairman, has revealed that, of the many positions he’s held in his career, “the one that I am the most excited about, based on all of the companies I’ve seen, all of the experiences that I’ve had, is BigChange.”

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BigChange, the revolutionary mobile workforce management platform, today announced that it has appointed Richard Warley as its new Chairman. The appointment follows a £100 million investment in BigChange by private equity firm Great Hill Partners to drive innovation, product development and expansion into new sectors and territories.

Richard brings almost 30 years of experience in investment banking, private equity and operational leadership roles at leading technology companies across Europe, Japan and North America to BigChange. He will support BigChange’s leadership team as the company accelerates its expansion plans in the UK and internationally.

Richard Warley comments:

“BigChange is an amazing company with a clear mission and purpose to drive growth and sustainability for its customers and community. It has already transformed the way that over 1,500 organisations manage their mobile workforces with its revolutionary technology platform that streamlines processes, eliminates unnecessary work and reduces the carbon footprint of mobile workforces.”

“With its significant new equity backing, BigChange is poised to accelerate investment in its platform, as well as international expansion. I am very excited to support BigChange’s visionary CEO, Martin Port, and the leadership team in realising the company’s purpose.”

Martin Port, BigChange founder and CEO, comments:

“Richard has a wealth of experience and expertise gained leading successful businesses internationally, and his advice and guidance will be invaluable to us as we look to take our transformative workforce management platform to more sectors, across a wider geography.”

BigChange’s field service management platform is used by 1,500 organisations in a wide range of sectors for job scheduling, customer invoicing and payments automation, mobile workforce management and client engagement. Clients include Sunbelt Rentals, Silentnight, Recycling Lives, HSS and EDF.

BigChange

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