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Monthly Archives: April 2019

Customer Experience in the Service Sectors

What factors drive Customer Experience in the Service Sectors? Part I

18th April 2019 bigadmin

Customer Experience in the Service Sectors
18th April 2019 – Customer experience, simply put, is the most decisive factor driving a business’s success in the service sectors. Through the establishment of a fluid and adaptive customer experience, brand loyalty is created, customers are cultivated and long term relationships are formed.

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first time fix rate image

What is First-time fix rate and how can it make or break your business?

8th April 2019 bigadmin

first time fix rate image
8th April 2019 – In the hyper-competitive field of service management any small mistake can be the difference between building customer retention and going out of business.

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