7th June 2019 – From large plumbing businesses with expansive fleets of vehicles and technicians to; smaller, growing ventures with a handful of drivers and just a few customers.
Everyone gains from systems which better organise regular and reactive service visits, simplify driver dispatching & smart scheduling and create accurate and real-time invoices with ease.
Within the Plumbing & HVAC sectors, the ability to remotely view detailed service histories and automatically assign mobile contractors is essential to enhancing customer satisfaction and retention. Through the implementation of a comprehensive Mobile Workforce Management System, like JobWatch by BigChange, your plumbing or HVAC business can facilitate seamless collaboration between mobile engineers, back office staff and customers.
Why do plumbers need a mobile workforce management system?
A Mobile Workforce Management platform, such as JobWatch by BigChange integrates all basic CRM functions with many new and innovative features aimed at saving your back office time and money. With the ability to link field technicians with back office staff and a customer portal seamlessly through the cloud, MWM systems can revolutionise how you do business while providing your customers with a complete picture of their service relationship.
Whereas most off the shelf CRM (customer relationship management) systems typically provide only barebones customer information and basic service details, a fully optimised Mobile Workforce Management system like JobWatch by BigChange can use this service data to instantly produce quotes and invoices, update comprehensive service and customer histories and provide real-time driver updates while demanding mandatory safety and systems protocols are followed 100% of the time.
Additionally, via the improved transparency and collaboration features of an MWM system, many aspects of operations such as; inventory, invoicing, driver tracking and full CRM can be centralised into one, easily accessible location.
What are the most important features of the Mobile Workforce Management system?
Within the Plumbing and HVAC sectors, an MWM system, like JobWatch by BigChange can provide significant ROI by
- Ensuring mandatory safety workflow are followed 100% of the time
- Increase first-time fix rate (insert a link to blog) via smart scheduling
- Sync financial data with ease, creating instant invoices and Sage/ Xero compatible data
- Improve Smart Scheduling with the use of a comprehensive driver tracking system
- Organise customer & service history data within the mobile CRM
As we have discussed in previous blogs (insert a link to MWM & CRM blogs) MWM enables an array of mobile service engineers to communicate, collaborate and follow mandatory workflows dictated by the back office. An MWM system, like JobWatch by BigChange, often contains any or all of the below features.
- Create schedules for mobile employees and back office staff
- Dispatch mobile employees to new jobs, with access to service histories
- Two-way communication between mobile employees and back office in real-time
- Perform capacity planning for high-volume or low-volume periods
- Track employees en route to different jobs to facilitate smart scheduling
- Log job start, completion and travel time to track driver behaviour
- Track average length of service engagements and complications which may arise
- Track employee performance
- Include a CRM or other system of record to streamline operations
What do the customers say?
Within the plumbing and HVAC sectors, there are countless which may bring a business to switch to an all-in-one MWM system, like JobWatch from BigChange. Here’s what some of our customers have to say:
“The Biggest benefits have been the automatic email reporting.JourneyWatch has saved us time, money and improved driver behaviour.” – Jane Bexton, Office Manager, Cool Repair
“BigChange is a true end to end solution with everything completely integrated so we can work fast and efficiently; no more paper, no more data entry, fewer customer queries and quicker invoicing.” – Caroline Bigg, Finance Director, CleanSafe
“Going with BigChange has improved our professionalism and efficiency. we always know where our engineers are so we can inform our customers. Eliminating the need for calling to and from the office.” – Danny Bee, Sales Manager, Service Solutions Ltd
Why should your Plumbing or HVAC business use JobWatch by BigChange?
BigChange’s 5-in-1 platform enables Plumbing and HVAC businesses of all sizes to better manage and plan many of the most pressing factors influencing your business’s success. From centralising financial documents and customer histories to providing detailed driver records and proof of safety compliance JobWatch from BigChange brings all the core functionality of CRM, invoicing, dispatching and scheduling software under one roof.
With JobWatch by BigChange, your back office can easily monitor, schedule & dispatch planned and reactive service request while optimising your staffs strongest skills to prevent unneeded travel.
Through the use of an integrated MWM platform, such as JobWatch by BigChange mobile technicians can be given access (or restrictions based off back office protocols) to critical service data and can be supplied essential parts to resolve any service request with the click of a button.
Additionally, through the use of preventative maintenance workflows directed via the Mobile workforce management system service engineers experience a significant increase in first-time fix rate.
By improving transparency and collaboration between all aspects of operations through the implementation of mobile workforce management software, such as BigChange, your business can drastically improve customer satisfaction and retention.
To read more about how JobWatch by BigChange can simplify how your Plumbing or HVAC does business click Here. ( update to the link of sector-specific site)