Visibility & Control starts here
One single platform brings together
your back office, mobile workers & customers in perfect harmony.
Return on investment from the word go!
See instant benefits from day one of using JobWatch
- Dramatically improve workflow productivity
- Drive revenues and profitability
- Maximise asset and resource utilisation
- Optimise invoicing and drive cashflow
- Reduce failure
Supercharge workforce productivity
Unite your back-office and mobile teams and unlock business growth
- Real-time connection between back office and field teams means everyone is working from the same schedule and plan
- Smarter planning and scheduling turns wasted time into billable time
- True visibility lets you respond effectively as plans change throughout the day
- Mobile workers always have everything at their fingertips – job details, manuals, schematics, exploded diagrams
Say goodbye to laborious manual processes
No more duplication of work, wasted effort and paper-based-inefficiency
- Manage service calls and quote, plan and schedule in seconds without moving from one application to another
- Powerful built in CRM gives you a rich picture of every customer, contract and all associated jobs and activities. All your customer and job data is instantly accessible in one secure place.
- Manage pricing for contracts including jobs, labour and parts
Create real customer wow!
Deliver on your promises to the ever-increasing expectations of your customers
- Customers can manage and book their own jobs on their own personal booking site
- Case management lets you manage customer queries all the way through to resolution
- ETA reports keep customers updated
- Less failure – confidently deliver on your promises
Fits your business like a glove
Work is streamlined with completely customisable workflows
- JobWatch works the way you do – for an easy transition from paper to paperless
- Workflows are template driven. This means every job follows the right process and workflow.
- The JobWatch workflow builder makes implementation and setup simple and effortless
- Professional, fully-branded job cards are instantly outputted, for complete proof of service
- Stock and parts used are fully managed
Respond as quick as a flash
Get the right resource to site and shrink customer waiting times
- Drag and drop scheduling lets you create and schedule new jobs in just 30 seconds
- Respond rapidly – identify the right resource, in the right place, with the correct skills
- Intelligent scheduling assistant pro-actively warns of insufficient drive or site time to complete a scheduled job
- Instant messaging between the back office and the field
Faster, simpler quotation and invoicing
Make your cashflow sing
- Complete management of orders from quotation right through to cash
- Quickly and easy invoicing with line-items automatically populated from the job type and parts used
- Define and manage job, labour, parts rates and discounts.
Make failure a thing of the past
Get that first time fix every time, at competitive cost
- JobWatch dashboards give you a ‘helicopter view’ of the operation at a glance
- Proactive alerts ensure you can manage pro-actively to respond to jobs in jeopardy
- JobWatch’s Intelligent scheduling engine avoids prevents impossible jobs being scheduled e.g. where there is insufficient drive time or work time.
No degree in gobble-de-goop required
Your people will love our simple and straightforward user interface
- JobWatch features a clear, simple and intuitive user interface
- If it’s easy to use, it will get used. That’s why simplicity is at the heart of our design philosophy
Be everywhere, at the same time
With powerful real-time workforce visibility
- Full vehicle and/or mobile resource tracking with journey history
- See jobs, vehicles and resources on the map
- Quickly find the nearest vehicle or resource to a location and respond quicker
Are we making a profit?
Gain powerful visibility and insight into operations to drive the bottom line
- Instantly see how your business is performing against the most critical KPIs with the BigData report
- Revenue, margin and profitability reports at your fingertips
- View productivity by individual resource or vehicle
- Understand where the profit or loss is coming from within your operation
Make those assets sweat
Maximise asset and workforce utilisation
- Built in fleet management to get very best out of your vehicles, equipment and ancillaries
- Be alerted to planned maintenance, MOT and insurance expiry
- Log and manage defects on vehicles and equipment
Sleep like a baby at night
With Health & Safety and Duty of Care built in
- Enforced risk assessments, health and safety checks and vehicle checks built into workflows
- Safety checks are linked to job types – so the correct safety checks are always completed
- Proactive alerting (e.g. where safe driving / Tacho hours are at risk of being exceeded)
- Visibility of driver behaviour and speeding
