BigChange makes life a lot simpler for HVAC companies.
BigChange® HVAC business management & dispatch software transforms how your HVAC business operates. Giving you the power to manage scheduled maintenance and respond to urgent reactive jobs more effectively. You allocate work based on real-time engineer availability and parts stock.
Meanwhile, our HVAC field engineer service software gives your HVAC field team everything they need, from site directions and workflows to digital safety certification. Sharing live data with your office and your customers as required.
“BigChange really does expedite everything as our tradesmen can go straight to the job and put in a full, productive 8 hour day. The system also ensures good work discipline and good practice as the tradesmen are in effect self-managing their work, backed up with their reports and photographs.”
DELIVER UNBEATABLE HVAC SERVICE & DELIGHT YOUR CUSTOMERS
BigChange’s HVAC service software makes life easier at every stage of the job
With digital quote acceptance, you can cut out the paperwork and get on with the job. Using JobWatch, create and send professional HVAC quotes that clients can review and accept online. Clients can review the quote, then click on a link to accept it and digitally confirm the order. Clients will receive a digital receipt and you will have a complete official record in your CRM.
Viewing a file on an HVAC job
The BigChange File Library gives you the freedom to share documents between your office and your HVAC field team – as well as the control to choose who sees each file. You can upload whatever documents you need, including company policies, HVAC trade body certificates, user or installation guides for parts and equipment or site-specific documents. But what makes our library really different is that you can display a file as part of a job and JobWatch will automatically save the date and time it was viewed, making it perfect for documents such as Risk Assessments.
“With the system we have real time visibility and everything can be done much more quickly and efficiently. Invoices are raised within 24 hours and customers are kept up to date on the status of work – they are all very impressed with the reliability and professionalism of the service we provide and that is ultimately down to BigChange.”
Our NoTouch Signature feature allows customers to sign off work remotely or at a distance – crucial when essential HVAC service work has to be completed while maintaining social distancing.
Sensitive Data, Stored securely
Our cloud-based technology means that you can keep all your sensitive data – and your customers’ details – safe and secure; while making it fully available to everyone who needs legitimate access Keep yourself compliant with our GDPR consent management feature.
“For us it provides a seamless solution between our office, field, client and suppliers, and is used all the way from initial customer enquiry through all communication to resource management, procurement, service delivery, KPI reporting and invoicing.
STANDARD FORMS, PLUS CUSTOM OPTIONS
BigChange offers an extensive suite of form templates for all your (paperless) paperwork. As well as standard HVAC service industry forms, you can generate your own custom forms, such as those relating to the BPCA Codes of Best Practice. Or, you can hire our Professional Services team to create them for you. The BigChange Template Builder can be accessed online, or by using our BigChange Microsoft Word Add-in, to create personalised:
Take a look at our case studies
SEE HOW OUR HVAC SOFTWARE HAS TRANSFORMED OTHER BUSINESSES ON BIGCHANGE