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VIEW DETAILED PRICING & FEATURES

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    SES Home Services

    HEATING, VENTILATION
    & AIR CONDITIONING

    Smarter scheduling, stronger productivity,
    better customer service

    BigChange makes life a lot simpler for HVAC companies.

    BigChange transforms how your HVAC business operates. Giving you the power to manage scheduled maintenance and respond to urgent reactive jobs more effectively. You allocate work based on real-time engineer availability and parts stock.

    Meanwhile, JobWatch, our mobile workforce app, gives your field team everything they need from site directions and workflows to digital safety certification. Sharing live data with your office and your customers as required.

    JobWatch running on a laptop, organising mobile workers.

    “BigChange really does expedite everything as our tradesmen can go straight to the job and put in a full, productive 8 hour day. The system also ensures good work discipline and good practice as the tradesmen are in effect self-managing their work, backed up with their reports and photographs.”

    FSH logo
    Demo on laptop

    SEE THE DIFFERENCE BIGCHANGE CAN MAKE TO YOUR BUSINESS, CONTACT US FOR A DEMO

    Our 5-in-1 Solution

    • Back office & CRM
    • Job scheduling
    • Vehicle and asset tracking
    • Mobile workforce app
    • Network
    Contact us for a demo

    SUPPORT YOUR MOBILE WORKFORCE, STRENGTHEN YOUR CUSTOMER RELATIONSHIPS

    BigChange makes life easier at every stage of the job

    • Rugged tablets enable engineers to complete all checks and paper work digitally
    • Full job instructions and directions provided through the mobile workforce app
    • Your team see the exact location of vehicles and provide customers with an ETA
    • Live data and photos to record and confirm ensure correct job completion
    • Easy completion of risk assessment, safety certificates and other compliance forms
    • Digital library for regulations, schematics, guides and other important documents
    • Time-stamped, georeferenced photos provide proof of job detail
    • All job data is immediately available online to your office and customers
    • Accurate reporting and far fewer invoicing queries
    • Set up automatically recurring jobs for your PPM Contracts
    Customer and workforce on tablet

    QUOTE ACCEPTANCE

    With digital quote acceptance, you can cut out the paperwork and get on with the job. Using JobWatch, create and send professional quotes that clients can review and accept online. Clients can review the quote, then click on a link to accept it and digitally confirm the order. Clients will receive a digital receipt and you will have a complete official record in your CRM.

    Quote acceptance example

    BigChange File Library on tablet

    Viewing a file on a job

    The BigChange File Library gives you the freedom to share documents between your office and field team – as well as the control to choose who sees each file. You can upload whatever documents you need, including company policies, trade body certificates, user or installation guides for parts and equipment or site specific documents. But what makes our library really different is that you can display a file as part of a job and JobWatch will automatically save the date and time it was viewed, making it perfect for documents such as Risk Assessments.

    RMS Customer Quote

    “With the system we have real time visibility and everything can be done much more quickly and efficiently. Invoices are raised within 24 hours and customers are kept up to date on the status of work – they are all very impressed with the reliability and professionalism of the service we provide and that is ultimately down to BigChange.”

    RMS Customer logo
    Safe Sign-off logo

    SAFE SIGN-OFF

    Our NoTouch Signature feature allows customers to sign off work remotely or at a distance – crucial when essential service work has to be completed while maintaining social distancing.

    Sensitive Data, Stored securely logo

    Sensitive Data, Stored securely

    Our cloud-based technology means that you can keep all your sensitive data – and your customers’ details – safe and secure; while making it fully available to everyone who needs legitimate access Keep yourself compliant with our GDPR consent management feature.

    All Around Security

    “For us it provides a seamless solution between our office, field, client and suppliers, and is used all the way from initial customer enquiry through all communication to resource management, procurement, service delivery, KPI reporting and invoicing.

    Sherwoods Building Maintenance using BigChange

    STANDARD FORMS, PLUS CUSTOM OPTIONS

    BigChange offers an extensive suite of form templates for all your (paperless) paperwork. As well as standard industry forms, you can generate your own custom forms, such as those relating to the BPCA Codes of Best Practice. Or, you can hire our Professional Services team to create them for you. The BigChange Template Builder can be accessed online, or by using our BigChange Microsoft Word Add-in, to create personalised:

    • Job cards
    • Quotations
    • Estimates
    • Certificates
    • Marketing documents
    • Email templates
    Standard/Custom forms on tablet

    Take a look at our case studies

    SEE HOW OTHER HVAC BUSINESSES HAVE BEEN TRANSFORMED BY BIGCHANGE

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