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Tap into your business' full potential with BigChange | plumbing and heating company management software

The complete Job Management Platform for plumbing & heating businesses.

Quora Group
Growing Stronger on
BigChange since 2017

PLUMBING AND HEATING BUSINESSES
GROWING STRONGER ON BIGCHANGE

25%

EFFICIENCY IMPROVEMENT

30%

INCREASE IN PRODUCTIVITY

25%

BOOST IN CUSTOMER SERVICE RATING

90%

IMPROVEMENT IN ADMIN EFFICIENCY

BIGCHANGE MAKES GROWTH EASIER TO MANAGE

Our plumbing & heating management software gives you the power to handle scheduled work and react rapidly to urgent appointments compliantly.

Allocate jobs based on real-time data such as engineer, equipment and stock availability. Share job directions, workflows, digital risk assessments and safety certificates with your plumbers or engineers via the BigChange mobile app. Provide live job progress to your back-office team and customers.

All on one easy-to-use platform.

TELL ME MORE
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WITH BIGCHANGE, WE HAVE TRANSFORMED THE WAY WE DO BUSINESS. THE WORKFLOWS, ALERTS AND SYSTEM PROCESS AUTOMATION HAVE ADDED SO MUCH VALUE. WHEN WE ARE FACED WITH AN OPERATIONAL CHALLENGE, WE LOOK TO THE SYSTEM TO FIND A SOLUTION. THE SYSTEM BREEDS CONSISTENCY, WHICH IS FUNDAMENTAL IN ANY BUSINESS.

Celsius Plumbing and Heating

Lower quote mark

GIVE YOUR ENGINEERS THE TOOLS TO DO MORE

  • Grow revenue by freeing up time for your people to take on more jobs
  • Get paid faster and boost your cash flow by invoicing in seconds — not days or weeks
  • Reduce operational costs with smart job scheduling and optimised travel routes

GUARANTEE OPERATIONAL COMPLIANCE

  • Provide your engineers with a digital library for schematics, gas safety certificates, COSHH sheets, best practice guides and other essential health and safety documents
  • Digitise risk assessments, safety certificates and other compliance forms for easy completion
  • Simplify compliance and increase productivity levels by standardising and automating processes

DELIVER A WINNING CUSTOMER EXPERIENCE

  • Enhance every customer’s experience with automated job confirmation and updates
  • Make it easy for customers to book new jobs with a secure and intuitive booking portal
  • Grow customer relationships by giving your teams a 360˚ view of every account

SOFTWARE BUILT FOR PLUMBING AND HEATING COMPANIES

  • Harness the power of the cloud to strengthen connectivity and collaboration between your teams
  • Optimise your plumbers and engineers’ time with live data, including signature capture and photos showing full job completion details
  • Book recurring jobs with ease and save all work records against customers’ profiles for future reference

BOOK YOUR FREE DEMO TODAY TO SEE HOW BIGCHANGE COULD HELP YOUR BUSINESS GROW STRONGER

DISCOVER THE COMPLETE HEATING AND PLUMBING SOFTWARE

Win more work, streamline operations and deliver a superior customer experience when you run your business on BigChange’s heating and plumbing job management software.

LEARN MORE

BOOK A ONE-TO-ONE DEMO TODAY

See how your business could grow stronger when it runs on BigChange




MORE ABOUT BIGCHANGE’S
SOLUTIONS FOR THE PLUMBING & HEATING SECTOR

Q.

Yes. With our software, you can optimise hundreds of jobs in bulk by using the intelligent scheduling assistant. The assistant matches engineers to jobs based on factors such as location, job type, traffic information, skill set and vehicle type. As such, you can guarantee that you’ll always have the right people in the right places — every time.

Q.

You can enjoy many benefits by using BigChange to manage your plumbing and heating business, including:

  • Excellent health and safety features that ensure your business is compliant with industry regulations
  • Digitised documents that enable you to go paperless
  • Instant invoicing and payment capture for a healthy cash flow
  • Access to real-time updates on job statuses and stock levels
  • Improved communications that strengthen customer relationships
  • Mobile application that removes the need for admin-heavy tasks, enabling your plumbers and engineers to take on more jobs per
    day
  • Optimised schedules that save you time and money
  • Complete visibility over your operations for better decision-making

Q.

The mobile app gives your plumbers and engineers access to all the vital information they need from the palm of their hands. Whether they want to view their schedule or individual job details, complete a risk assessment, communicate with your back-office staff or put together a digital invoice, it just takes a few taps.

With less paperwork to take up their time, your team can get back to doing what they do best.

Q.

Absolutely, and the best part is that it doesn’t add workload to your team. Keep your customers in the loop about their appointment statuses by sending automated communications. For example, you can send a notification on the day of their appointment where they’ll be able to track their engineers’ whereabouts in real-time via a GPS tracking link.

Once the work is complete, customers will immediately receive their invoices and pay using a range of convenient online options for a swift and simple transaction.

Finally, you can check that customers are pleased with the service by sending them a satisfaction survey, which will help you keep improving your business and make it more attractive to potential customers.

Q.

With BigChange, compliance needn’t be a worry. We offer an extensive suite of industry-standard templates for all your (paperless) paperwork. Through our partnership with Gas Safe, you can populate templates to create Gas Safe forms on-site. You can then make it mandatory for your engineers or plumbers to fill out all health and safety documents on their mobile devices before beginning any work to ensure that they’re following industry best practices.

Better still, you can create a digital library for your schematics, COSHH sheets and guides for easy reference whenever your team needs them, wherever they are.

Q.

BigChange is for organisations of all sizes and will scale as your operations do. We’re making it our mission to help everyone be successful, which is why we work with thousands of field service companies worldwide to make their businesses grow stronger.

BigChange

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