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VIEW DETAILED PRICING & FEATURES

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PUBLIC SECTOR
& COUNCILS

Smarter Scheduling, stronger
productivity, better customer service

BIGCHANGE MAKES LIFE SIMPLER FOR THE PUBLIC SECTOR

Manage all your council and public sector services through one seamless cloud-based platform that brings together your works orders, back-office, mobile workers, fleet, equipment and service users. Schedule effective service provision across your operations; passenger transport, gritting and winter maintenance, parks and street scene, waste collection and home maintenance.

BigChange gives you the power to manage scheduled maintenance and react to urgent jobs more effectively. You can allocate work based on real-time mobile worker, field teams, equipment and materials availability. JobWatch, our mobile workforce app gives your field team everything they need from exact job locations to digital risk assessments and job process workflows, whilst also providing live job progress for your office team.

Synetiq worker on phone

“Improving communication has had a massive impact, making it easier for maintenance operatives to plan their jobs around deliveries, boosting efficiency and reducing the amount of time spent waiting for parts to arrive.”

Sheffield council logo

DIGITAL TRANSFORMATION AT SHEFFIELD CITY COUNCIL

Read the case study

SEE THE DIFFERENCE BIGCHANGE CAN MAKE TO YOUR BUSINESS, CONTACT US FOR A DEMO

Our 5-in-1 Solution

  • Back office & CRM
  • Job scheduling
  • Vehicle and asset tracking
  • Mobile workforce app
  • Network
Contact us for a demo

SUPPORT YOUR MOBILE WORKFORCE, STRENGTHEN YOUR CUSTOMER RELATIONSHIPS

BigChange makes life easier at every stage of the job

  • Rugged tablets enable mobile workers to complete all checks, inspections and paperwork digitally
  • Full job details and workflows ensure procedures are easily followed
  • Your mobile teams see the exact location of their jobs and the office teams see the exact location of their mobile teams
  • Live job data with signature and photos ensures a complete audit trail
  • Easy completion of risk assessments (POWRA) and instant access to RAMS
  • Digital library for SOPs, COSHH sheets and any other important documents
  • Time-stamped, georeferenced photos provide proof of job performed and detailed job evidence
  • All job data is immediately accessible online in the back-office
  • Set up automatic alerts that notify of any ‘issues at risk
  • Accurate reporting can be live or scheduled to run when needed

Synetiq worker on phone

“The project was a powerful example of technology driving wholesale change, delivering substantial benefits, savings, customer experience and improved safeguarding.”

EFFECTIVE FLEET MANAGEMENT AND DUTY OF CARE

JobWatch can mandate that your drivers complete a DVSA compliant walkaround check before they can access their jobs. Defects can be logged in realtime including capturing annotated photos. This information is immediately alerted to the fleet department to organise rectification. Repairs and defects can be fully managed in the system, providing a robust audit trail.

VIEWING A FILE ON A JOB

The BigChange File Library gives you the freedom to share documents between your office and field team – as well as the control to choose who sees each file. You can upload whatever documents you need, including company policies, trade body certificates, user or installation guides for parts and equipment or site specific documents. But what makes our library really different is that you can display a file as part of a job and JobWatch will automatically save the date and time it was viewed, making it perfect for documents such as Risk Assessments.

Synetiq worker on phone

“Productivity gains have been very substantial thanks to BigChange. Through work optimisation and digital reporting we reckon we are saving 5 minutes per job and reducing driving time by a total of 4 hours each night. From just 100 jobs a night, we can now do up to 450.”

EFFECTIVE MANAGEMENT OF MULTIPLE OPERATIONS
THROUGH ONE SEAMLESS SYSTEM


CORPORATE STATUTORY
SERVICING AND REPAIRS
CLEANING
HOUSING MAINTAINENCE
HIGHWAYS
SEN & PASSENGER TRANSPORT
SOCIAL SUPPORT SERVICES
PARKS AND OPEN SPACES
ENVIRONMENTAL HEALTH
WASTE COLLECTION & DISPOSAL
INSPECTIONS
PEST CONTROL
ROAD GRITTING AND SNOW CLEARANCE

SAFE SIGN-OFF

Our No Touch Signatures allow customers to sign off work remotely or at a distance, using their own phone or tablet – crucial when essential service work has to be completed while maintaining social distancing.

Sensitive Data, Stored securely

Our cloud-based technology means that you can keep all your sensitive data – and your customers’ details- safe and secure; while making it fully available to everyone who needs legitimate access.

STANDARD FORMS, PLUS CUSTOM OPTIONS

BigChange offers an extensive suite of form templates for all your (paperless) paperwork. As well as standard industry forms, you can generate your own custom forms and certificates. Or, you can hire our Professional Services team to create them for you. The BigChange Template Builder includes:

  • Job cards
  • Certificates
  • Email templates
  • Internal financial documents
  • Forms
  • Health and Safety documents

Take a look at our case studies

SEE HOW OTHER PUBLIC SECTOR BUSINESSES HAVE BEEN TRANSFORMED BY BIGCHANGE

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