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Transport &
Logistics

Stronger productivity, robust compliance
and smarter customer service.

BIGCHANGE MAKES LIFE A LOT SIMPLER FOR TRANSPORT & LOGISTICS COMPANIES

BigChange JobWatch connects your back-office, drivers, and customers in perfect harmony with paperless technology. Plan deliveries and collections, manage both driver/vehicle compliance and automatically provide your customers with a POD or POC without a single piece of paper. Ensure your customers special requirements are recognised and adhered to every time along with proof including photographic evidence if required. And with live vehicle tracking, you are always ahead of the game knowing the live status of every single job and vehicle.

JobWatch running on a laptop, organising mobile workers.
Synetiq worker on phone

“JobWatch makes it much easier to manage our often complex transport operations and the integrated live tracking and paper-free reporting has transformed the way we work.”

Demo on laptop

SEE THE DIFFERENCE BIGCHANGE CAN MAKE TO YOUR BUSINESS, CONTACT US FOR A DEMO

Our 5-in-1 Solution

  • Back office & CRM
  • Job scheduling
  • Vehicle and asset tracking
  • Mobile workforce app
  • Network
Contact us for a demo

SUPPORT YOUR MOBILE WORKFORCE, STRENGTHEN YOUR CUSTOMER RELATIONSHIPS

BigChange makes life easier at every stage of the job

  • Rugged tablets replace manual paperwork, from job details through to paperless driver daily walk round checks
  • Full job details with sat-nav directions provided through the app
  • Your team see the exact location of vehicles and provide customers with an ETA
  • Live data with signature capture and photos to evidence job completion
  • Create workflows that ensure any individual customer specific processes are adhered to
  • Digital library for any important documents such as company standard operating procedures, toolbox talks and COSHH sheets
  • Time-stamped, georeferenced photos provide proof of delivery or collection along with any reported damage.
  • All job data is immediately available online to your office and customers
  • Live repair updates to insurers
  • Accurate reporting and far fewer invoicing queries

MANAGE DEFECTS THROUGH TO RESOLUTION

JobWatch can mandate that your drivers complete a DVSA compliant walk around check before they can access their jobs. Defects can be logged in realtime including capturing annotated photos. This information is immediately alerted to the fleet department to organise rectification. Repairs and defects can be fully managed in the system, providing a robust audit trail.

SIGNATURE AND PHOTO CAPTURE WITH CONTACTLESS NO-TOUCH OPTION

Capture proof of deliveries and collections with ease. As well as signature captured, any damage can be recorded and photographed, which will appear on the completed job card. BigChange has also introduced contactless ‘no-touch’ signatures that provide extra hygiene. It allows your drivers to get proof of service, without the customer needing to physically touch the Drivers smartphone or tablet.

Silent night truck

“Everything must be perfect and nothing can be left to chance. Retailers have very strict booking slots so it’s critical that we have an up to minute view of progress against the plan 24 hours a day. With JobWatch, our team can anticipate any potential problems before they happen and take proactive steps to ensure that we stay on track.”

Safe sign-off logo

SAFE SIGN-OFF

Our No Touch Signatures allow customers to sign off work remotely or at a distance, using their own phone or tablet – crucial when essential service work has to be completed while maintaining social distancing.

Sensitive data, stored securely logo

Sensitive Data, Stored securely

Our cloud-based technology means that you can keep all your sensitive data – and your customers’ details- safe and secure; while making it fully available to everyone who needs legitimate access.

Silent night truck

“Since we implemented the BigChange system, we’ve seen an improvement in fuel consumption, less vehicle wear and tear and the level of goods damaged in-transit has reduced significantly. Overall the BigChange system has been a revolution for our delivery operation and I would not hesitate to recommend it to other home delivery operators.”

Standard/Custom forms on tablet

STANDARD FORMS, PLUS CUSTOM OPTIONS

BigChange offers an extensive suite of form templates for all your (paperless) paperwork. As well as standard industry forms, you can generate your own custom forms, such as those relating to the BPCA Codes of Best Practice. Or, you can hire our Professional Services team to create them for you. The BigChange Template Builder can be accessed online, or by using our BigChange Microsoft Word Add-in, to create personalised:

  • Job cards
  • Quotations
  • Estimates
  • Certificates
  • Marketing documents
  • Email templates

Take a look at our case studies

SEE HOW OTHER TRANSPORT BUSINESSES HAVE BEEN TRANSFORMED BY BIGCHANGE

BigChange

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