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VIEW DETAILED PRICING & FEATURES

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    Utilities

    Smarter Scheduling, stronger productivity,
    better customer service.

    BigChange makes life simpler for utilities companies

    BigChange transforms how your utilities business operates. Giving you the power to manage scheduled maintenance and react to urgent jobs more effectively, you can allocate work based on realtime engineer availability, equipment and parts stock. JobWatch, our mobile workforce app, gives your field team everything they need from site directions and workflows to digital risk assessments and safety certifications, as well as providing live data for your office.

    JobWatch running on a laptop, organising mobile workers.
    Sinewave worker on phone

    “We undertook an extensive review of systems on the market and BigChange was clearly the best solution for us. It was really the only properly interconnected system, giving us everything we need in a single, easy to use solution.”

    Demo on laptop

    SEE THE DIFFERENCE BIGCHANGE CAN MAKE TO YOUR BUSINESS, CONTACT US FOR A DEMO

    Our 5-in-1 Solution

    • Back office & CRM
    • Job scheduling
    • Vehicle and asset tracking
    • Mobile workforce app
    • Network
    Contact us for a demo

    SUPPORT YOUR MOBILE WORKFORCE, STRENGTHEN YOUR CUSTOMER RELATIONSHIPS

    BigChange makes life easier at every stage of the job

    • Rugged tablets enable users to complete all checks and paperwork digitally
    • Full job details and directions provided through the app
    • Your team see the exact location of vehicles and provide customers with an ETA
    • Live data with signature and photos to ensure correct job completion
    • Easy completion of risk assessment, safety certificates and other compliance forms
    • Digital library includes schematics, best practice guides and other important docs
    • Time-stamped, georeferenced photos provide proof of work carried out
    • All job data is immediately available online to your office and customers
    • Live repair updates to insurers if required
    • Accurate reporting and far fewer invoicing queries
    • Set up automatically recurring jobs for your PPM Contracts

    Viewing a file on a job

    The BigChange File Library gives you the freedom to share documents between your office and field team – as well as the control to choose who sees each file. You can upload whatever documents you need, including company policies, trade body certificates, user or installation guides for parts and equipment or site specific documents. But what makes our library really different is that you can display a file as part of a job and JobWatch will automatically save the date and time it was viewed, making it perfect for documents such as Risk Assessments.

    Job weather forecast

    For those jobs that can be affected by weather conditions, it can be handy to know if it might get in the way whilst you are planning the job. To help you plan ahead, we’ve introduced a weather forecast as part of BigChange scheduling. When you’re creating a job, a weather icon will appear once you enter the location, giving you a five-day forecast for that site in three-hour increments. Then, once the job is scheduled, click again for a forecast of the exact time and date booked in.

    EDF workers

    “We are excited by the potential of BigChange’s technology to improve our field service activities for commercial customers. This new way of working should allow us to be even more responsive to customer needs, while reducing the administrative burden of managing field operations and improving our employees’ experience.”

    Safe sign-off logo

    SAFE SIGN-OFF

    Our No Touch Signatures allow customers to sign off work remotely or at a distance, using their own phone or tablet – crucial when essential service work has to be completed while maintaining social distancing.

    Sensitive data, stored securely logo

    Sensitive Data, Stored securely

    Our cloud-based technology means that you can keep all your sensitive data – and your customers’ details- safe and secure; while making it fully available to everyone who needs legitimate access.

    Standard/Custom forms on tablet

    STANDARD FORMS, PLUS CUSTOM OPTIONS

    BigChange offers an extensive suite of form templates for all your (paperless) paperwork. As well as standard industry forms, you can generate your own custom forms, such as those relating to the BPCA Codes of Best Practice. Or, you can hire our Professional Services team to create them for you. The BigChange Template Builder can be accessed online, or by using our BigChange Microsoft Word Add-in, to create personalised:

    • Job cards
    • Quotations
    • Estimates
    • Certificates
    • Marketing documents
    • Email templates

    Take a look at our case studies

    SEE HOW OTHER UTILITIES BUSINESSES HAVE BEEN TRANSFORMED BY BIGCHANGE

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    BigChange

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