Good idea for improving BigChange tech? Make it a reality with the Ideas Portal
20th May 2021 - Introducing a new space for you to suggest and share ideas about how to improve the BigChange system
BigChange has always aimed to understand the day-to-day challenges faced by mobile workforces, and to develop the solutions that help.
It knows that mobile workers using the system in the field every day have a great understanding of where improvements can be made.
The BigChange Ideas Portal is the latest way of letting users get those suggestions heard.
Users can find the Portal by clicking on ‘Suggestion’ in the Roadcrew tab of the BigChange system. Once there, you can sort ideas by Trending, Most popular or New – or suggest an idea of your own.
To make a suggestion, just click ‘Add a new idea’.
Try to explain your development suggestion as clearly and concisely as possible. Other users will need to easily see the benefit to them for your idea to gain traction. To help, we have shared a template:
As a [your role], I want to [the problem that you face], so I can [the benefit you hope to achieve].
The Portal includes a voting feature, so you can boost awareness of the ideas you feel would help most. You can also subscribe to an idea you want to stay updated on.
For example, BigChange chose the most popular idea – “Make different job types show as different colours in the schedule” – to develop, and informed users when it was implemented earlier this month.
Product Director Jonathan Isaacs said:
“For BigChange, it allows us to make better-informed decisions and pursue developments that matter most to our users, for customers, it lets them know their ideas are being heard and acted on. Users can give input on what they would like to see from BigChange, and crucially, receive notifications that let them know we’re listening.”
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