BIGCHANGE ONBOARDING
Our remote onboarding and configuration package is designed to get you up and running as quickly as possible. Our highly skilled Onboarding team will help and guide you during this process using both their industry best practice and system knowledge. Collaborative, expert-led deployment will give you the right start for success. Our team, working in partnership with yours, will:
EXPERT INSTALLATION
When it comes to installing your vehicle telematics hardware, tablets and cradles, you can rely on our accredited engineers and auto-electricians. With a team of around 50 engineers and precision planning from our own JobWatch system, we carry out installations and refits while minimising downtime for your business.
We’ve installed BigChange in fleets of up to 1,000 vehicles, without disruption to their business.
EXPERT SUPPORT
During onboarding, you’ll have the dedicated support of an Onboarding Manager, who provides training and advice; and a Support Manager, who will co-ordinate your set-up and answer all those ‘How do I?’ queries.
EXPERT TRAINING
We’ll make sure your team are confident of getting the best out of JobWatch, with webinars to demonstrate the system features and train you to use them effectively. Our training isn’t just for system administrators, it also covers daily workflows for your office team. Plus, we’ll get your field team up to speed on using the mobile workforce app.
Not techy? No problem. We use everyday language and train at your pace, so you’re in control. These sessions are recorded for play-back at any time.
FEATURES OF THE SYSTEM COVERED AS PART OF YOUR ONBOARDING PACKAGE:
Creating new users, assigning role, user spec
Creating and amending groups, fields and settings
Maintenance activity, costs and grouping
Enforcing options and creating reports
Creating your expense categories
Creating document groups
Product categories, stock setup, usage and tracking
Categories, job cards and custom fields
Question types and stages of procedure
Creating job types and automatic recurrences
Filing timesheets, worksheets and job completion
Creating contacts, groups and relationships
Customer access portal
Creating financial documents and simple invoicing processes
BigChange continues to transform our business. It has made monumental improvements to how we operate, enabled easy remote management of the business throughout COVID-19 and we are still exploring its capabilities for future advancements, adding value to our overall service and customer experience.
Bence Coachcraft
COLLABORATIVE, EXPERT-LED DEPLOYMENT TO GIVE YOU THE RIGHT START FOR SUCCESS. OUR TEAM WORKS IN PARTNERSHIP WITH YOURS
WELCOME AND PROJECT INITIATION
BIGCHANGE UNIVERSITY USERTRAINING
PROCESS CONSULTANCY
GO LIVE
PROJECT COMPLETION & ONGOING SUPPORT
BACK OFFICE ROLE BASED TRAINING