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Master your
customer relationships

Our integrated CRM gives you a 360-degree view of every account, contact, site and contract so your team can exceed customer expectations every time.

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Grow and manage
your database

It’s easy to manage your database with our simple contact set-up. Our flexible system allows you to establish multiple contact groups such as customers, prospects, leads and suppliers, as well as custom fields to capture the specific data you need.

Save time when planning a job by searching for contacts via Google Maps or use the map to study an overview of all your contacts and territories.

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Automate your communications

Create custom-branded templates with dynamic data fields that automate routine communications, so that you can add the correct customer and account information to emails and other documents.

BigChange also makes repetitive tasks more efficient with back office workflows that ensure the right procedures are followed, such as automated customer surveys after each job to check that your people have done everything right.

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Easily import data
from other systems

Our integrations team will provide you with a data import template, so that you can import customer and account information with ease.

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Never lose the information that

BigChange makes light work of case management so that you can deliver a positive customer experience at every level. Through our system, you can log every call, email and customer interaction and capture all the essential details, including the context and history of each case.

Share and allocate cases to the right people or team using custom tickets, notes and @tags to make relevant information readily available, keep everyone updated and solve cases quicker

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Save time and
impress customers

BigChange CRM links to your VOIP phone system to load customer or prospects records when the phone number is recognised, so you can greet customers by name and help them out right away.

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Comply with
GDPR regulations

BigChange allows you to carry out GDPR compliant management of individuals’ data within the system including opt-in preferences, and theres the ability to anonymise data and add colour-coded flags to segment contacts for financial or marketing purposes.

All of your communications on the BigChange system are fully auditable, giving you peace of mind when audit time comes around.

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