All the CRM you could ever ask for
JourneyWatch’s fully integrated CRM connects all your customer data, giving you a rich and integrated picture of each and every account, contact, site and contract. It makes life easy for your office based field service management team who are able to access customer information and histories in an instant on the CRM. It’s perfect for call handling and assisting with the booking of new jobs. It can also track calls, tasks and activities. CRM is fully integrated with the tracking, so that customer sites and other contacts are visible on the map.
Case Management and Account History
JourneyWatch CRM provides a detailed history for each customer contact and account, with instant access to calls, tasks and activities that have been logged. Case management is also built-in allowing customer service cases to be raised, collaborated on and managed to resolution.