Community Clean has transformed its business by equipping field operatives with tablets connected in real-time to the office to replace paperwork.
As a provider of regeneration, protection and maintenance services, Community Clean is using the mobile workforce system from BigChange to manage operations nationwide. The system, called JobWatch, also automates all back-office functions as part of a complete 5 in 1 solution delivered via the cloud.
Established over 20 years ago and still family-run, Community Clean started as a graffiti removal service for local authorities. From headquarters in Dorset, the company has expanded continually and now services a diversity of sectors such as construction, rail, highways, facilities and housing. Clients include Network Rail, Skanska, Balfour Beatty and BAM and working with Costain, Community Clean helped restore over 40,000sqm of Victorian brickwork during the refurbishment of London Bridge station.
Andy Izzard, Director of Community Clean says:
“We wanted to modernise our IT and invest in a solution for the future – something that could assist in what is proving rapid growth in the business,”
“Our main focus is to do our best to help regenerate and maintain the environment in which we live in. We see evolution and innovation as things that make us stand out and the IT solution provided by BigChange really has put us ahead of the pack,”
Community Clean’s work is very diverse which adds complexity to managing the business. BigChange has allowed the previous workflow and paperwork systems to be incorporated into a single, integrated system. Using their tablets, field operatives can now instantly see all the relevant project paperwork, health and safety documentation, maps and photos. Previously hand-completed worksheets are now on the tablets and with mandatory health and safety reports, management can ensure that all the right paperwork is complete, first time.
Jody Hayter, Operational Administrator at Community Clean says:
“Gone are the days of mountains of paperwork and all project information is now transferred live, direct from HQ straight to our Operation Teams onsite. The tablets allow instant communication not only internally, but directly to our clients too and project progress can be tracked in real time with latest photos and site updates.”
Prior to the introduction of the BigChange system, Community Clean were using a cumbersome system made up of three separate components as well as spreadsheets according to Clare Branch, HSEQ Manager.
Clare Branch, HSEQ Manager explains:
“What we had was all very clunky and it didn’t accommodate mobile workers. Getting paperwork back and forth to operational teams was onerous and very time consuming with inevitable delays to invoicing.”
“BigChange makes managing our projects far easier and also cuts down the chasing of paperwork. We are now dealing with more projects, with less staff, in a far more efficient manner and with the data being available instantly, invoicing is done on the same day, improving cash flow.”
“Our sales and marketing team also love the fact that photos and project details are instantly available, making social media posts far more dynamic.”
The system has helped improve health and safety compliance and meet required ISO standards and, according to Branch, Community Clean particularly like having the flexibility to create their own templates and worksheets.
“With the diversity and ever changing nature of our work the flexibility of the system means we have ownership of our own internal procedures.”
Sam Lester, Business Executive, Community Clean comments:
“The whole business is now sleeker, quicker and more efficient than ever… but this is only the beginning. With still a lot more functionality yet to come, we can safely say this is one IT investment that is already paying off!”
BigChange has improved scheduling and with vehicle tracking allows Community Clean to monitor all aspects of the fleet including driver performance, fuel and CO2. JobWatch is also used for vehicle checks and to record all vehicle compliance related data for managing FORS.