The 5 in 1 system from BigChange has transformed Contego’s business, replacing existing systems and eliminating paperwork. Called JobWatch, the solution has replaced over 100 paper forms with a series of simple apps running on mobile devices used by the company’s field technicians.
Contego is one of the UK’s largest independent pest control companies and a respected leader within the industry; recently shortlisted for British Pest Management Awards Company of the Year. The Durham-headquartered firm operates a four hour fast-response service 365 days a year and the BigChange system is seen as an essential element to support planned expansion in 2019 and beyond.
Michael Taylor, CEO of Contego says:
“Our aim is to become the biggest independent pest control operator in the UK and to do that we knew we needed to invest in the very latest and best technology available,”
“Since making the move to BigChange we’ve already increased the business by over £1million as we scale up within new regions, next year we have ambitious plans for a 50 per cent expansion in the business and we aim to become the largest independent pest control operator in the UK.”
Established in 2004, Contego has always been an industry innovator and had implemented earlier generation mobile systems and vehicle tracking. The company’s specialist Falconry Response services utilises specially trained falcons and hawks deployed to control bird pests.
“A rogue pigeon loose in a food factory or warehouse can mean the entire operation shuts down. Dealing with the problem quickly and effectively is pretty vital.”
“We are always looking for new ways to challenge traditional methods of pest control and we see new technology as fundamental to changing the industry; I like to think we are regarded as the industry innovators. As an independent operator we can adapt quicker than big corporates, deploying new technology and techniques to react to changes in the market.”
“BigChange is all about having real-time and visible information and it has certainly given us a competitive edge,”
“The visibility extends to our customers and it has allowed us to boost our service levels with real time data including photographs for treatment recommendations and proof of job done, backed by geo-referenced signatures. It has also virtually eliminated invoicing queries; one of those management benefits that has made my job a lot easier.”
The system handles everything from the initial service request through to completion. This includes job scheduling, live tracking, completion of risk assessment and other compliance related forms including vehicle safety checks, treatment forms, signature capture, invoicing and full management reports.
“The key is better visibility – for us and the customer. We can better assess service delivery and advise our customers of the best treatments and ensure money is not wasted doing unnecessary work. The system can generate very useful management reports; something clients love. The system also allows us to keep ahead of compliance which is very important in our business.”