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“Our old system was fine at the start but as we began to recruit more engineers it was clearly not up to the job. What we really wanted was a single system that would do everything. It was clear from the outset that BigChange offered something that fitted the bill exactly.”

“It soon became clear that BigChange offered the best solution – not just through the very flexible JobWatch platform but also as a company willing to engage with us and provide integration with our Frontier IT system.”

“The BigChange solution is very flexible and adaptable and we were able to tailor it to meet our needs.”

“We wanted to modernise our IT and invest in a solution for the future – something that could assist in what is proving rapid growth in the business. BigChange was particularly appealing as it is a true end-to-end solution and we knew that would make things much easier; a single system with the seamless flow of data from start to finish, which will also aid our clients.”

“We chose BigChange not only because they offered the best and most cost-effective solution, but because it was clear that they were a company with ambition and vision to really move things on.”

“With BigChange we have a real-time paperless solution and there are significant benefits especially in the reduction of administrative work. We no longer have to chase engineers for their reports, everything is immediately available.”

“Since making the move to BigChange we’ve already increased the business by over £1million as we scale up within new regions, next year we have ambitious plans for a 50 per cent expansion in the business and we aim to become the largest independent pest control operator in the UK.”

“We undertook an extensive review of systems on the market and BigChange was clearly the best solution for us. It was really the only properly interconnected system, giving us everything we need in a single, easy to use solution.”

“Managing a 24 hour service has always been difficult out of hours but with JobWatch we can always see what is going on and deal with things such as emergencies by simply accessing the system from our mobiles,”

“BigChange saves us a lot of time and hassle. You know engineers will get important messages without having to talk while driving or interrupt another job, saving our back office team up to two hours a day,”

“With our hire system unable to handle jobs such as tank empties, BigChange was easily configured to manage all non-hire jobs including the invoicing.”

“With BigChange we are completely paperless and that provides big benefits in efficiency and productivity.”

“BigChange has expedited everything as our tradesman can go straight to the job and put in a full, productive 8 hour day.”

“BigChange provides a seamless solution between our office, field, client and suppliers, that is used all the way from initial customer enquiry through all communication to resource management, procurement, service delivery, KPI reporting and invoicing.”

“Our ultimate aim is to go completely paperless and BigChange will be playing a big part in that transformation.”

“Silentnight has saved 400,000 litres of fuel worth £500,000 and has cut CO2 emissions by over 1,000,000 kilos with BigChange Transport and Delivery Management technology.”

“After only two months into installing the system, our efficiency was on the rise! rapidly improving our service quality and customer service. The tangible benefits were clear!”

“The evidence is in the numbers. Previously we had one support person for three engineers. Now we have one support person for ten engineers. With BigChange we doing 50 percent more work for the same amount of resource.”

“The JobWatch system is saving the company hundreds of thousands of pieces of paper annually and has significantly improved back-office administration.”

“The BigChange system has enabled us to grow very rapidly between 30 to 40% every year.”

“BigChange has fundamentally impacted the way we operate. By automating job scheduling and routing, we have increased the number of jobs we can do with the same resources. Productivity has been boosted by 17 percent.”

“BigChange has created ‘a seamless, paperless system all the way from order to invoice. By receiving electronic PODs we have immediate and accurate information!”

“BigChange is significantly increasing productivity; minimising customer wait time and driving first time fix at competitive cost.”

“Since introducing BigChange, we have completely transformed our field service operations.”

“Because of BigChange ‘We now have up to the minute, accurate data reporting, with Time sheets signed-off by customers on the app.”

“Our use of the BigChange system has been key to winning a number of new contracts adding real-value for us. Without the system, we’d need more administrators in the back-office!”

“The BigChange technology has put us in another league and has made the customer experience completely seamless.”

“The BigChange system means the delivery team and our customer contact centre are always in perfect sync.”

“Following the implementation of the Mobile Workforce Management solution, Nixon has seen a 20 percent increase in productivity across its mobile workforce.”

“JobWatch has made a BigChange to our customer service operation. Customers get text alerts reminding them of their agreed delivery time and driver tracking.”

“The BigChange solution proved to be not only the most comprehensive but the most modern with an easy-to-use drag and drop design.”

“We are replacing 400 paper worksheets with a simple tablet to manage over 100 job types.”

“BigChange software has enabled ‘An extra 4 jobs per engineer per week. That’s 25% more revenue!”

“BigChange provide immediate and clear evidence detailing when our drivers turn up on site. keeping customers informed of ETAs.”

“BigChange technology will save Elliott millions of pieces of paper annually.”

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