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As people start heading back into the workplace post-pandemic, it’s never been more crucial to undertake a risk assessment to identify any potential hazards.

Currently, UK businesses lose 38.8 million working days due to work-related illness and injury. But, with COVID-19 presenting new threats to people’s health, organisations that want to continue with business-as-usual will need to invent new ways to protect their people and maintain a healthy workforce. 

In this article, we’ll explain what a workplace risk assessment is, why it’s so important and what you need to consider. We’ll then explore the benefits of workplace design and risk assessment before sharing how BigChange can help make the process simpler. 

What is a Workplace Risk Assessment?

As an employer, it is your duty to protect your employees, and anyone else on-site, from illness or injuries caused by the work environment. You can determine how to prevent incidents by conducting a legally mandated workplace risk assessment. If you employ five or more people, you must also document your evaluation.

A workplace risk assessment examines potential causes of harm. Organisations can then decide whether they have taken enough precautions to prevent them. All measures must comply with the Health and Safety at Work Act 1974 and associated regulations by reducing the number of incidents in the workplace.

However, with COVID-19 now thrown into the mix, a standard risk assessment is unlikely to be thorough enough. For example, a traditional risk assessment may not consider if there are specific cleaning protocols in place to prevent the spread of the virus. 

Subsequently, your risk assessment should also follow public health regulations and current government guidelines. Workplace risk assessments help to ensure you’re keeping your employees and on-site visitors safe during the pandemic.

How to Carry Out a Workplace Risk Assessment

Every workplace has its own set of potential threats which could cause ill-health or injury. Threats vary in scope and nature and could range from a wet floor to something much more severe, like the spread of coronavirus. 

However, risk assessments help drastically reduce the likelihood of accidents or illness at work by raising awareness of hazards and enabling you to come up with a prevention plan.

Here are the main steps you need to follow when carrying out a workplace risk assessment:

1. Identify the Hazards When Conducting a Workplace Risk Assessment

The first step is to identify anything that can cause harm. On top of the common hazards you would usually look for, you must now also consider how people could transmit COVID to each other on-site. For example, if your spaces aren’t well ventilated, staff may be at greater risk.

Take a walk around your workplace and make a note of any safety concerns you have. Once you’ve created a list, it’s a good idea to ask other people what they think. Someone else may notice a hazard that isn’t immediately obvious to you, especially if they fall into a more vulnerable category. 

2. Figure Out Who Will Be Affected

For each hazard you listed, you must consider everyone that is at risk of harm. You don’t have to identify each person by name; instead, make a note of particular groups. For example, ‘on-site visitors’. By considering specific parties, you’ll be able to establish the best way of mitigating risks in the workplace for anyone who may be directly affected. 

Again, it would be best to ask someone else to double-check that you haven’t missed anyone. Remember, some people may be at higher risk than others, including:

  • New hires who are unfamiliar with the workplace
  • Younger, inexperienced workers
  • Disabled and chronically ill people
  • Pregnant people
  • People who aren’t on-site all the time
  • Members of the public near the site

You should then also consider the likelihood of an incident and the severity of the potential outcome. Covering all the worst-case scenarios of a workplace hazard will help you to develop appropriate precautionary solutions. 

3. Evaluate the Risks and Determine Precautions

Now that you’ve identified the potential hazards, you need to devise a way to avoid them. The best way to put preventative measures in place is to look at your current processes and determine whether they’re effective enough or need an upgrade. You then need to look at any threats where you don’t currently have any defences in place and implement a solution. 

If you can’t eliminate a hazard altogether, you should instead consider ways to control the risk. Here are some steps you can take to lower the chances of accident or injury:

  1. Try a less dangerous alternative: For example, if your workers use chemicals, research the safest option and switch out products to less harmful versions.
  1. Prevent access to the hazard: If people don’t need to enter hazardous areas regularly, consider putting barriers in place to prevent access.
  1. Reduce exposure to the hazard: Don’t expose anyone to potential threats unless absolutely necessary. You must ensure that all employees are adequately trained to deal with any hazardous situation they may find themselves in because of their job role.
  1. Provide personal protective equipment: The Personal Protective Equipment at Work Regulations 1992 state that you must provide suitable protective gear to your workers who may be exposed to a hazard unless you’ve adequately controlled threats by other means.
  1. Ensure there are welfare facilities: You must supply your staff with first aid kits and ensure there are designated first aiders in your office. To help prevent the spread of COVID and other illnesses, you should also provide suitable hand washing facilities. 

4. Implement Your Plan

Companies with five or more employees must keep a record of their workplace risk assessment findings. With a field service management system like BigChange, you can keep an electronic record of all risk assessments for future reference, saving you from manually filing and storing your findings.  

Following the evaluation, you should document the following information:

  • Which hazards the assessor identified
  • The persons or groups that could be affected
  • The methods your organisation put in place to mitigate risks
  • Who is monitoring the preventative measures
  • Who carried out the assessment
  • The date of the assessment

It’s also vital to make all employees aware of your plan and spread awareness of risks in the workplace. A better understanding of potential hazards and measures you’ve put in place will help lower the risk of an illness or injury. For example, some companies are still recommending that people continue to wear masks indoors to prevent the spread of COVID.

For more guidance on working safely during the pandemic, you can visit the GOV.UK website.

5. Continuously Review and Update Your Risk Assessment

Now, more than ever, risks in the workplace are constantly changing. Consequently, you should keep your risk assessment up-to-date and re-assess whether your preventative measures are effective at regular intervals.

Here are some examples of when you may need to review your previous assessment:

  • Following a workplace health or injury-related incident
  • When someone has reported a near-miss
  • If there have been significant changes within the workplace

Benefits of Workplace Design and Risk Assessment

It’s crucial to carry out a workplace risk assessment as a means of protecting your employees, on-site visitors and your company. Carrying out the evaluation correctly and putting processes in place to protect people from hazards will ensure that your business doesn’t suffer from destructive financial and reputational repercussions. 

Here are some of the benefits of executing a thorough risk assessment:

1. Alleviates Costs

If you don’t have the necessary measures in place to protect your workers, you could face a colossal financial loss. Not only could you be fined for non-compliance, but you may also have to pay compensation, replace damaged equipment and train replacement staff whilst your injured worker is away.

If you are fined for non-compliance, your insurance premiums could also skyrocket, and your industry reputation will likely take a hit.

Carrying out an in-depth workplace risk assessment and taking the necessary steps to reduce hazards will result in fewer illnesses and injuries. In addition, employees that feel safe at work are less likely to leave, meaning you’ll have decreased turnover and training costs.

A workplace risk assessment needn’t be costly, but any investment you do need to make to maintain compliance are minimal compared to the potential costs following an incident.


2. Saves Lives

Did you know that over the last year, 142 UK workers suffered a fatality at work?

Workplace risk assessments not only lower the chance of employees suffering from minor illnesses or injuries, but they save lives. 

If your workers use heavy machinery, are frequently exposed to toxic materials – such as asbestos – or work with electricity, the probability of an accident increases dramatically. As such, it becomes even more crucial to conduct a thorough workplace risk assessment. 

Highlighting potential workplace risks to your workers may make them think twice about doing something dangerous and, therefore, considerably reduce the likelihood of a disaster.

3. Lowers the Risk of Legal Liability

Whenever your employees report an incident, people will likely want to know who was at fault. If the affected individual or party believes that the company’s negligence caused the problem, it could result in serious legal proceedings and fines. 

Since 2016, the Sentencing Council introduced new guidelines that outlined harsher penalties and fines for organisations that fail to competently manage health and safety matters. As a result, the average fine has shot up to a staggering £150,000. So, if your business is found guilty, you could end up paying dearly.

When conducted with due care and diligence, a workplace risk assessment can significantly minimise the chance that your business will be found guilty of non-compliance. Instead, you can rest assured that you’ve taken the correct steps towards keeping everyone safe on-site.

4. Enhances Employee Satisfaction and Productivity

Workplace risk assessments eradicate the barriers that prevent your employees from doing their jobs and provide them with the correct tools to complete tasks. Instead of wasting time trying to resolve issues resulting from unsuitable working practices or equipment, they will be able to carry on with their work stress-free and be much more productive.

Plus, a safe and healthy workplace results in happier staff, fewer sick days and more company loyalty. Organisations with highly engaged employees enjoy 21% greater profitability, proving that employee happiness can make a big difference to your bottom line.

5. Maintains Your Company’s Reputation

Companies that effectively prevent workplace-related illnesses and accidents are able to build 

a strong reputation with their employees and clients. Therefore, maintaining a safe work environment and avoiding negative publicity is imperative if you want to ensure your business keeps its good name. 

In fact, companies risk losing 22% of business if potential customers find a negative article in their search results. So, make an effort upfront to carry out a comprehensive workplace risk assessment and put sufficient preventative measures in place. As a result, you may find that you’re able to win more work.

Prevent Risks in the Workplace with BigChange

Your people are your most important asset. 

BigChange gives you the power to keep your employees working safely and ensure their personal information is secure and up-to-date.

With our online driver behaviour analysis, risk assessments, method statements and vehicle walkaround checks, you can rest assured that health and safety are a number one priority.

Want to find out more?

Discover how our Job Management Software can make your business grow stronger here and arrange a free demo today.

Whether you’ve just started up your cleaning business, or you’ve been established for some time, knowing how to attract new clients is an essential skill. Fortunately, winning contracts doesn’t have to be a headache if you have the know-how and the right technology in place.

In this article, we’ll explain how to get clients for your cleaning business. Plus, we’ll explore the ways that modern technology can give your organisation a competitive advantage.

How Do I Get Cleaning Contracts?

Did you know, there are approximately 66,420 businesses currently operating in the UK cleaning market? With so many organisations for customers to choose from, competition to win cleaning contracts is fierce.

However, there are several methods you can use to set yourself apart from your competitors. Here are the top four ways you can turn prospective clients into paying customers:

1. Word of Mouth

When it comes to attracting customers to your cleaning company, word of mouth is one of your best tools. In fact, word of mouth marketing results in five times more business than paid media, and people are 90% more likely to purchase products or services that have been recommended by someone they know. 

Therefore, you must ensure that you provide your existing customers with a positive experience. Fortunately, by using state-of-the-art field service management software, impressing your clients needn’t be time-consuming or challenging.  

For example, you can provide your customers with a user-friendly portal to easily make and rearrange appointments. Your team can then use the details the customer submitted to schedule and dispatch the most appropriate workers and equipment for the job.

Once your cleaners have completed the work, they’ll be able to instantly send customers invoices from their mobile devices for simple, online payment. Your customers will appreciate the rapidity and simplicity of your service and, as such, be more inclined to tell others about your business.

Field service management platforms also allow you to send your customers satisfaction surveys and personalised follow-up communications to ensure they’re happy. Post-job emails are the perfect opportunity to ask your customers to recommend you to others – you could even offer them a small discount for spreading the word.

2. Be Active on Social Media

With over 420 billion people active on social media, it has become one of the primary advertising channels for small businesses hoping to attract new clients. Consequently, you should ensure that you regularly update at least one channel.

Remember, cleaning is a visual service, and social media is your portfolio, so platforms like Instagram, Facebook and YouTube are ideal for showing off your work. You may wish to share before and after photos or even time-lapses of your team at work to give customers an idea of what to expect when they hire you.

Social media is also an excellent place to target specific prospective clients. For instance, if you want to win more office cleaning contracts, you could tailor your content specifically to corporate customers. Or, if you operate in a specific area, you can tag your posts to exact locations.

Finally, to build up a solid social media following, you should take time to respond to comments and connect with other users. Taking a friendly approach will make you stand out and attract more customers to your organisation.

3. Create a Website

Shockingly, it only takes about 50 milliseconds – or 0.05 seconds – for customers to form an opinion about your website. Sadly, if their first impressions aren’t positive, you could be losing business, so it can be tempting to forego a website entirely. 

But, in today’s digital world, having a website is necessary if you want prospective clients to find you. 

The good news is, you no longer have to be a tech wizard or break the bank to create a professional-looking website. There are now plenty of website builders with templates you can use to put your own site together in a few clicks. 

When making a website, you should tailor it to your customers and what they want to see. With a contemporary CRM (customer relationship management) system, you can obtain a snapshot of your customer base and their requirements at the touch of a button. 

Every interaction you’ve had with your clients, from phone calls to satisfaction surveys, are stored on the platform, so you can tell what industry the majority of your customers operate in, where they’re located and what feedback they gave you. As such, you can use the data you’ve collected to shape your website’s content and continue attracting similar customers.

4. Collaborate with Other Businesses and Expand Your Reach

Networking is a powerful method of growing your organisation and winning new contracts. Still, if you’re one of the 41% of people who believes they don’t have time to connect with other professionals in their field, you could be missing out on business opportunities.

Luckily, you can eliminate the time-consuming aspects of networking by employing the latest field service management technology such as BigChange. With BigChange, you can make the most of their ‘Network’ of trusted global field service companies without needing to leave the office.

Instead, you can list your business for free and start receiving connection requests immediately. From there, you’ll have the option to collaborate on projects with other like-minded companies, meaning you can bid for larger contracts and operate further afield without needing to hire extra resources.

You can specify the types of jobs you have available, alongside the skill requirements, so you can be sure that any subcontractors meet your standards and will represent your business appropriately.

Turn Prospective Clients into Paying Customers with BigChange

Some systems manage relationships. BigChange helps you master them.

Our fully integrated job management software gives you a 360˚ view of every account, contact site and contract. Deliver positive customer experiences at every level thanks to an array of dynamic product features.

Want to find out more?

Discover how BigChange can make your business grow stronger, arrange a free demo today.

When it comes to running a successful field service business, every minute counts.

However, you can only ensure that you’re making the most of your workers’ time and delivering an excellent service when you have access to real-time data. Without live updates, you’ll be relying on second-hand information to make decisions, possibly when it’s already too late.

That’s where field service management software come in.

Thanks to technological advancements in recent years, you can now gain complete visibility over your operations at the touch of a button. Never again will you have to rely on guesswork or slow, inefficient processes to get the job done. In fact, companies that use field service management software enjoy a 90% time saving on average.

In this article, we’ll explore the main reasons why real-time data is critical for your company and how you can access live updates on BigChange’s complete Job Management Platform.

Why is Real-Time Data Important?

Big data is undoubtedly contributing to the growth of almost every industry today. Nonetheless, if you don’t currently have methods of harvesting this information or aren’t using it to your advantage, you could fall behind the competition. 

Therefore, it’s worth considering how you can capture and use real-time data to grow your business. Here are just some of the top benefits your business could enjoy:

1. Boosts First-Time Fix Rates

The average first-time fix rate for field service businesses is between 75-79%. Although the percentage may seem high, in reality, it means that at least a quarter of all service calls involve a follow-up appointment. 

Not only are additional engineer visits inconvenient for the customer, but they also eat into your profits and disrupt your schedule. 

Instead, when you have access to real-time data, the risk of not fixing an issue the first time plummets. For example, your back-office staff can assign equipment and assets directly to a particular job and dispatch an engineer with the right skill set to carry out the work.

Once they arrive at a job, your technicians can access all the data they need to resolve the issue as promptly and accurately as possible. As a result, your technicians will be able to attend more appointments per day, your customers will be content, and your bottom line will experience a boost.

2. Increases Customer Satisfaction

Currently, 32% of field service organisations are failing to attain at least 80% customer satisfaction. Poor customer satisfaction rates can destroy your reputation and make it harder to win new business in the future.

When you don’t have complete visibility over your operations, meeting customer expectations becomes much more challenging. In addition to causing poor first-time fix rates, lack of real-time data prevents your customers from tracking their appointment statuses, causing a lot of inconveniences.

In comparison, when you use a modern workforce management system, you can use the live data it collects to:

  • Assign the correct equipment to jobs
  • Dispatch an appropriately skilled technician to jobs
  • Provide customers with live job status updates to keep them in the loop
  • Equip your technicians with all the information they need to carry out work effectively

Aside from being satisfied with the speed and quality of work, your customers will also appreciate your personalised approach to communication. Consequently, they may use your business again or recommend your services to friends, family, and professional networks.

3. Cuts Down Travel Costs

Time is money. Unfortunately, with petrol prices escalating to an eight-year high in the UK, many field service businesses are losing large sums of money by not optimising their technicians’ routes between jobs. 

When you don’t have visibility over your field engineers, it becomes incredibly complicated to ensure that you’re allocating the best resources for jobs and keeping travel times to a minimum.

But, with state-of-the-art scheduling technology in place, you can revolutionise the way you plan jobs. The software uses real-time data to account for location, traffic information, job constraints and vehicle type so you can rest assured that you’re allocating the right people and equipment to the right place.

Subsequently, you’ll save money on petrol and improve productivity by freeing up your technicians’ time to attend to more projects per day. 

4. Enables You to Create Accurate Budgets

According to a BlueSnap report, 37% of organisations cannot accurately forecast their cash flow because they use outdated processes and legacy systems to manage their finances. If a lack of financial visibility is plaguing your business, you may be spending more than you should be.

In contrast, when you adopt a workforce management software, it collects real-time data, which you can use to have more clarity and control over:

  • Stock and equipment quantities
  • Outstanding customer invoices
  • Cost centres

With the exact quantitative data to hand, you can make better-informed budgeting decisions for the future. For example, you are less likely to inadvertently over-order stock because you’ll have the exact number recorded in the system. Instead, you can use your profits to continue growing your business.

Access Real-Time Data and Maximise Efficiency with BigChange

See your entire operation at a glance on BigChange’s complete Job Management Platform.

Our cloud-based job management software provides you with live data so you can:

  • Schedule and dispatch workers based on location, skill set and availability
  • Assign assets and equipment directly to jobs to increase first-time fix rates 
  • Respond to urgent requests and mitigate potential issues
  • Make informed, accurate decisions about your business

Want to find out more?

Discover how BigChange field service management software can make your business grow stronger here and arrange a free demo today.

Did you know that a stressed and anxious driver’s heart rate can accelerate from its typical 70bpm to 180bpm? Road rage increases a driver’s chance of getting into an accident, and when it comes to travelling between jobs, managers should do all in their power to ensure their field service engineers are driving stress free. 

As a leader in driver safety, BigChange has developed workforce management software, including a GPS vehicle tracking system, whose goal is to make roads safer. Through our initiative Leaders for Life, we have conducted studies that reveal the true nature of this problem, such as our 2017 study, where we learned that possibly a third of fatal crashes happened on the job

In this article, we’ll discuss ways that you can positively influence your operations so that your field service technicians can travel between jobs safely.

1. Use a GPS Vehicle Tracking System

In the 21st century, it’s hard to imagine ordering something, whether a product or a job, and not receiving an update on when it will arrive. Unfortunately, this is the experience that many businesses in the field service industry experience when they rely on non-digital means of communication and paperwork. 

BigChange’s advanced GPS vehicle tracking system makes poor visibility problems obsolete. Not only will you see when your field service technician will arrive on the customer’s job site, but you can track their drive live on the platform. The system also shares real speed limits so that you can tell if a driver is speeding, which could increase the likelihood of an accident. 

The GPS vehicle tracking system also ensures your field service engineers arrive at the exact location they need to be. While mobile maps, such as Google maps, are often correct, there are times when the exact location of a job isn’t available on the map. Unreliable information could cause your field service technician to drive around searching for the location, which could distract them from focusing on the road. 

Using the BigChange platform, you can create and manage territories and geofences so that your field service engineer knows exactly where to meet your client.

2. Ensure Vehicle Safety Checks

If you’re the Head of Operations at your company, it’s unlikely you’ll know everything about every vehicle in your fleet. At most companies, the state of a field service technician’s vehicle is logged in a book or spreadsheet somewhere only accessible to the back-office staff. 

With BigChange’s mobile workforce software and GPS vehicle tracking system, you’ll have access to your entire fleet’s history and real-time-location with the tap of your finger. Not only does this give you a comprehensive overview of  each vehicle, its age, mileage, and condition, you will also be able to access each DVSA compliant walkaround to ensure your vehicles are safe for driving. 

Now you’ll know the status of every vehicle you have out on the road and your field technicians will be less likely to encounter problems while traveling between jobs. 

3. Analyse Technician Driving History

When most companies hire field service technicians, the last thing they think about is how they drive when they travel between jobs. Usually a business’s priority is to hire top talent with the most competitive rates. When it comes to safety, though, managers need to keep an eye-out for how their field service technicians are driving. 

BigChange’s commitment to improving safety on UK roads is why we’ve developed an advanced driver behaviour analysis feature for our platform. Using our GPS vehicle tracking system, you can generate an analysis for each technician that includes their idling, speeding, cornering, braking, and harsh accelerations. To give managers an at-a-glance view of each field service technician’s driving behaviour, the platform assigns a driving score for each driver. 

Combine this driver behaviour analysis with our advanced time-stamping records for each driver, and you’ll be able to understand how your field technicians are driving and if they’re taking the necessary breaks to ensure they’ll be alert on the road.

4.Reduce Time Spent Traveling Between Jobs

As we mentioned earlier, stress can lead to road rage, and one of the best ways to stress out a field service technician is to overlook their travel between jobs. Although field service technicians are paid for travel between jobs, the annual road casualties report indicates that the time spent traveling between jobs can influence the likelihood of an accident. 

Put simply, the more time your field service technicians spend traveling between jobs, the more opportunities there are for a crash. 

Fortunately, it’s easy to reduce a technician’s travel time between jobs using BigChange’s intelligent scheduling assistant. The intelligent scheduling assistant enables you to shorten your technicians’ routes by sharing the following real-time information:

  • Real-time resource location
  • live-traffic information
  • job constraints (such as skills or qualifications)
  • Type of vehicle
  • Inventory
  • Detailed service information
  • Customer history and requirements

This data will show you the nearest and most experienced technicians, allowing you to reduce travel time, and potential accidents, by hiring someone who is already near the job site.

5. Prevent Texting While Driving

Without field service management software like BigChange, many field service technicians end up having to answer calls, texts, and emails while on the job, or worse, on the road. Hiccups on the job, such as an unexpected missing part, can also put field service engineers off schedule, resulting in the need to inform the next customer of a changed arrival time. 

When using BigChange’s job management software, your field service technicians no longer have to notify the client if they’re running late. The platform will send an automated message with the driver’s ETA as well as a live tracking link so that the customer knows exactly how far away your field technician is.

Help Your Field Service Technicians Travel Safely with BigChange

Creating safer roads is in everyone’s best interest, and as managers, you have the opportunity to make a big difference in making our roads safer. By using BigChange’s GPS tracking system you can receive your field service technician’s real-time driving information and verify they’re not speeding. 

Our job management software also gives you access to vehicle safety checks and driver behaviour analysis that will give you a clearer picture of how each driver is behaving so you can identify problematic driving patterns and vehicles. Auto-alerts sent to the client and geofenced locations can also keep your field service technicians from getting distracted on the road. 

Want to find out more?

Discover how BigChange can make your business grow stronger, arrange a free demo today.

Checking in on a job and finding out your field service engineer has exceeded the legal working hours is a surprise no manager wants. As we all know, working in the field isn’t exactly predictable. There are contracts to sign, parts to order, and sometimes a job that should have taken one hour ends up taking four. Not to mention that driving time, an essential aspect of a field service engineer’s job, is counted as hourly work. 

Unless you’re prepared to receive a formal grievance from a resource, it’s best to learn the facts behind the UK’s employment laws and ensure you have procedures in place to prevent illegal overtime work before it happens. 

In this article, we will discuss what constitutes legal working hours and five strategies to help you maintain a compliant work schedule for your engineers.

How to Maintain Legal Working Hours: Five Top Tips

Like most workers in the UK, field service engineers are allowed to work a maximum of 48 hours a week, including overtime. For field service engineers, travel to and from each site, time spent on call on a worksite, and even travel between home and work all count as legal working hours. 

Whether or not overtime is stipulated in the contract, working more than 48 hours is considered in excess of the legal working hours. Employers have the option of asking their employees or contractors to opt out of the 48-hour work week, but a special contract must be signed stating so. 

Although there is a lot to keep track of, managing your employees’ working hours needn’t be a headache. 

Fortunately, we are living in a digital age where mobile workforce solutions like BigChange can help keep jobs on deadline, track working hours, and help you stay in compliance with UK labour laws.

1. Reduce Administrative Time with Digital Paperwork

What’s worse than knowing your field service managers are wasting hours on the job trying to find the right paperwork? 

Digitising your processes and procedures could greatly reduce the time that each field engineer spends on the job. With a mobile workforce management platform like BigChange, field service engineers can use their phone cameras to provide proof of a finished job, send requests for additional equipment with the tap of a finger, and view and share relevant files with the back office in real time. 

Best of all, using modern workforce management technology lets you see how each job is going and, most importantly, how long it’s taking, right from your phone, tablet, or computer.

2. Easily Track Field Engineer Hours

The easiest way to make sure your field service engineers stay within legal working hours is to see how many hours they’re putting in each day. Using BigChange’s mobile workforce management software, you will have access to each individual’s working hours, hourly pay, and any special out-of-hours rates. 

The software will help your back-office staff keep track of resource timesheets, expenses, and holidays. Using BigChange’s complete Job Management Platform, managers can also quickly approve and reject timesheets, holidays, and expense claims. 

BigChange’s detailed time-stamping feature also goes beyond when an engineer clocked in and out. It also includes when jobs were received and accepted, when the engineer began traveling, and when they arrived to begin work. Not only will this help you see exactly how your engineers are spending their time, you can also use this information if you face a customer complaint.

3. Reduce Driving Time with Intelligent Scheduling

One of the main reasons many jobs end up taking longer is due to driving time. Now that companies are required to pay field service engineers for time spent driving to clients, the hours can add up fast. 

The best way to address this problem is to reduce how far each technician travels for each job. Using BigChange’s intelligent scheduling assistant enables you to shorten your technicians’ routes by sharing the following real-time information:

  • Real-time resource location
  • live-traffic information
  • job constraints (such as skills or qualifications)
  • Type of vehicle
  • Inventory
  • Detailed service information
  • Customer history and requirements

As such, you can rest assured that you’re making the most of your technicians’ time and attending to more customers’ jobs per day.

4. Stop Overbooking Before It Happens

When business is moving at such a fast pace, it’s not always easy to make sure that your field service engineers aren’t accruing excess hours. While having an individual profile of each engineer’s working hours, holidays, and absences can help you stick to the legal working hour limit, having systems in place to alert you if there’s a possibility of overtime work is your best bet. 

Beyond simply tracking hours and cutting out time-consuming paperwork, BigChange’s mobile workforce management software enables employers to set up custom alerts to notify engineers if they’re in danger of over-running a job. 

Field service engineers are also empowered to pause, suspend, or reject jobs that they either don’t have the bandwidth to perform or are running over schedule. All of this communication can be done seamlessly through the BigChange app so that field service engineers and the back-office are always on the same page instantaneously.

5. Complete Extra Work Orders with Subcontractors

When you’re doing good work, you often end up with more work as a result of your great reputation. Although a boost to your bottom line is always beneficial, it could make sticking to each individual’s 48-legal working hours a challenge if you don’t have the field service engineers on-hand to handle your workload.

Being able to easily hire subcontractors when you have an unexpected workload is a great way to address this problem. Luckily, setting up subcontractor licenses through the BigChange Network makes hiring extra help a breeze.

Guarantee Legal Working Hours with BigChange

BigChange’s mobile workforce management software doesn’t just help simplify your business procedures, it also provides you with various ways to avoid exceeding legal working hours for your field service engineers. 

Whether it’s digitising job paperwork, easily tracking your field service engineers’ hours, hiring the best and closest engineers for the job, or bringing on a subcontractor when there’s a large workload, using the BigChange mobile workforce management platform will help you keep your staff within their legal working hours. 

Want to find out more?

Discover how BigChange field service management software can make your business grow stronger here and arrange a free demo today.

Running a business isn’t an easy task, and it becomes even trickier when you throw complex data protection laws into the mix. Shockingly, over half (52%) of businesses aren’t GDPR compliant, putting them at risk of severe operational, financial and reputational damage.  

For field service businesses, collecting customer data is a necessary part of the process. You couldn’t send an engineer to a customer’s home without knowing their address, for example. So, how do you ensure that you’re managing sensitive information compliantly?

In this article, we’ll break down the jargon to explain what GDPR is and how it affects field service businesses that need to store customer data. We’ll then share how you can manage your clients’ details compliantly and explore the benefits of using a cloud-based CRM (customer relationship management) system.

What is GDPR and How Does it Affect Field Service Businesses?

GDPR stands for General Data Protection Regulation, which is the strictest privacy law in the world. Although the European Union (EU) originally drafted and passed the regulation, it affects any organisation that targets or collects data related to people in Europe. 

Ultimately, the regulation is designed to give people more control over their personal data.

Since GDPR came into effect on 25 May 2018, businesses have had to follow more stringent processes when obtaining and storing customer information to avoid the harsh penalties of non-compliance. 

But, how do you ensure that your business isn’t in breach of GDPR? Read on to find out more.

Customer Data Compliance: How Do I Ensure My Business is Not in Breach of GDPR?

Whether you’re a large corporation or an SME (Small or Medium-Sized Enterprise), you are fully responsible for protecting your customers’ data. As it stands, the maximum fine for infringements is £17.5 million or 4% of your annual turnover – whichever is greater.

Consequently, it’s essential to put together a compliance strategy.

Below are five steps you can take towards ensuring that your company is GDPR-compliant. However, it’s also essential to seek advice from a lawyer about legal requirements for your particular business.

1. Identify the Type of Data You’re Collecting

The first step to managing customer data according to GDPR is identifying and categorising the type of information you’re collecting. Here are some examples of personal data that field service organisations may need to keep a record of:

  • Names
  • Home addresses
  • Email addresses
  • Phone numbers
  • Credit card or bank account details

Once you’ve figured out the type of data you’ll be storing, you can determine the best method of processing it compliantly. 

2. Process the Data Correctly

Any time you obtain, use, share or store a customer’s data, you need to follow the seven GDPR principles, which are:

1. Lawfulness, Fairness and Transparency: You must process all personal data according to the law and ensure that you’re transparent about the actions you’re taking.

2. Purpose Limitation: You shouldn’t collect or store customer data for anything other than its intended, legal purpose or without proper permission.

3. Data Minimisation: Only collect the minimum amount of personal data you need to deliver your service.

4. Accuracy: Never collect, store or use inaccurate or outdated details.

5. Storage Limitation: Only keep data for as long as necessary. Once you no longer require the details, you must dispose of them correctly. You may also anonymise data if you intend to use it for business reporting purposes (for example, how many customers visited your website over the last five years).

6. Integrity and Confidentiality: You must process all data in a manner that ensures appropriate security, including protection against unauthorised or unlawful processing and accidental loss, destruction or damage.

7. Accountability: You should be accountable for how you handle customer data.

Remember, the GDPR requires you to prove the nature of consent between you and your customers. As such, you should keep a comprehensive record of how clients joined your database and what permissions they provided.

3. Keep Customers’ Information Secure

Regardless of how you choose to store your customers’ details, you must adopt safety measures to secure the database. Unfortunately, if you rely on spreadsheets and legacy systems to defend sensitive information, you risk becoming the victim of a data breach. 

Instead, you can ensure that your database is completely secure when you use a modern, cloud-based CRM system. Unlike in-house CRMs, which are vulnerable to hackers, cloud CRM providers encrypt customer data and create backups. 

Cloud systems enable you to take immediate action whenever security threats are detected so you can prevent any issues before they become serious. Additionally, the backups ensure that you can restore your entire database if the system crashes due to a virus.

4. Listen to Your Customers and Action their Requests

58% of people in the UK said they are concerned that a company might sell their personal information to other companies. Naturally, your customers will want to protect their data and GDPR is designed to give them more control over the way businesses use their details.

Therefore, you must make provisions for clients to exercise their rights by allowing them to access their data and deleting or modifying their details when asked. Your responses should be prompt, and you will need to provide a genuine, logical reason if you wish to delay or refuse their requests.

5. Assess Your Database for Risks

Since field service businesses deal with a high volume of customer data and collect information such as home addresses and bank details, you should carry out a DPIA (Data Protection Impact Assessment). 

Much like a standard impact assessment, a DPIA is designed to help you identify and minimise any data protection risks. Your DPIA must:

  • Describe the nature, scope, context and purposes of the processing
  • Assess necessity, proportionality and compliance measures
  • Identify and assess risks to individuals
  • Highlight any additional steps to mitigate risks

If you identify a high risk that you cannot mitigate, you must consult the ICO (Information Commissioner’s Office) before you begin processing data.
To learn more about DPIA and when you should carry out an assessment, click here.

What are the Benefits of Using a Cloud-Based CRM System to Manage Customer Data?

Evidently, there is a lot to think about to ensure that you’re operating compliantly. However, thanks to modern technology, customer data compliance needn’t be a headache. In reality, using CRM software not only ensures that you’re following the GDPR but also boasts a range of other benefits that your business will enjoy. 

Here are four reasons why a cloud-based CRM system is a must-have for any field service management business:

1. More Straightforward for Your Team

A study conducted by Professor of Business, Raymond R. Panko showed that the probability of human error is between 18-40% when people manually enter data into simple spreadsheets. For complex spreadsheets, the possibility of error escalates to a staggering 100%. So it’s not that people are lazy or incompetent, but that repetitive data entry directly causes mistakes. 

But, when it comes to GDPR, there is no room for error. 

If you’re still relying on antiquated legacy systems, spreadsheets and other paper-based methods of managing customer data, you’re increasing the likelihood that you’ll be fined for non-compliance.

Luckily, modern CRM systems eliminate all the arduous manual processes and paperwork by keeping everything on one easy-to-use platform. Your team can find your customers’ contact details directly in the system using Google Maps to ensure all the data is correct as it goes into the database.

Your back-office staff can then use the pre-populated information to communicate directly with customers, who will have the option to opt-in or out of marketing emails. Since the CRM stores all correspondence with customers, it will immediately record their preferences and sort them into categories. Your team then doesn’t have to worry about remembering which customers don’t want to be contacted each time they send out communications.

2. Lower Costs

Field service organisations that use paper-based documents and manual processes to manage their operations spend more money than needed. Gartner estimates that as much as 3% of a company’s revenue is spent on paper, printing, filing and the costs to store and maintain files of information.

Therefore, going paperless and managing customer data on a CRM system isn’t just great for the environment. It makes good business sense.
Instead of paying for additional storage or needing to hire people to manage the admin processes associated with paper files, your team can handle all your customers’ information on one online platform. Subsequently, you can respond much more rapidly to clients’ ‘amend’ or ‘delete’ requests, enabling you to meet the 30-day GDPR requirement.

3. Improved Communication with Your Customers

It may seem like GDPR is designed to stop companies from reaching out to their customers, but this isn’t the case. In truth, the regulation has led to an increase in data quality, which is good news for the 64% of businesses that believe inaccurate data undermines their ability to provide an excellent customer experience. 

When you use a cloud-based CRM system to manage customer data, you will be able to see the bigger picture and categorise your clients based on their preferences. As a result, you’ll only be sending personalised marketing communications to customers that opted-in, meaning that click-throughs and engagement are likely to skyrocket.

With increased customer engagement, you can use the data the CRM collects to inform future marketing campaigns and tailor your services to client requirements.

4. Customers’ Data is Protected

In today’s digital world, protecting your clients’ data is more critical than ever. In fact, failure to keep sensitive details safe could be detrimental to your organisation, with 71% of people saying they would take their business elsewhere after a data breach.

When you use a spreadsheet to store and handle customer information, you’re inadvertently putting your organisation at risk of a data breach. Spreadsheets are easy to duplicate and share with others, meaning your database of sensitive customer data could end up in anyone’s hands. 

Even if you have protected your spreadsheets with passwords, you still can’t guarantee that someone won’t gain unlawful access to them. So, it can be challenging to prove that you have taken the proper precautions to secure customer information in the event of a breach.

In contrast, a cloud-based CRM system significantly lowers the possibility of a data breach. For example, BigChange’s CRM secures all data in AWS (Amazon Web Services), which is the world’s most comprehensive and widely-used cloud platform in the world. 

As such, you can show customers that you take data privacy seriously, and they can rest assured that their information is in good hands.

Guarantee GDPR Compliance on BigChange’s Cloud-Based CRM System

Managing data subject consent doesn’t have to be time-consuming.

BigChange equips you with the tools you need to handle all customer data compliantly at the touch of a button, with our market leading Job Management Software.

Carry out GDPR-compliant management of an individuals’ data within the system, including opt-in preferences. Anonymise data, and add flags to segment contacts for financial or marketing purposes. 

Want to find out more?

Discover how BigChange field service management software can make your business grow stronger here and arrange a free demo today.

Did you know that 40% of organisations experience growth using field service management software solutions? By modernising and streamlining your processes, you can eliminate inefficiencies and spend more time concentrating on business-critical tasks instead. 

However, you must ensure that you’re choosing the right solution for your company.

In this article, we’ll explore the top four things you should consider before implementing a solution and share how BigChange can help field service businesses reach their full potential.

What to Consider Before Implementing Field Service Management Software Solutions

There are many field service management software solutions on the market. But they’re not all created equally. To ensure you’re implementing the right one for your business, you should consider the following:

1. Your Pain Points

The first step to figuring out what solution to implement is to think about your pain points. Currently, only 52% of organisations are using field service management software solutions. The remaining businesses continue to rely on error-prone manual processes and antiquated legacy systems to manage their operations, which leads to a host of challenges. 

Here are some of the most common issues field service businesses encounter:

  • Job scheduling issues
  • Poor first-time rates
  • Inadequate communication methods
  • Lack of visibility over operations
  • Inconsistent cash flow
  • Inability to track performance

You should look at your current ways of working to figure out where the weaknesses are and what you can do to alleviate any problems. For example, if cash flow issues are plaguing your company, you may want to consider a solution with an inbuilt invoicing and payment feature

For more insights on the top field service management challenges and ways to mitigate them, click here.

2. Team Requirements

The next most important aspect you must consider is your team since they will use the system daily. Remember, your back office employees will have different requirements to your field technicians, so it’s worth getting both teams’ opinions.

Back-Office Staff

If your business currently relies on outdated systems and manual, paper-based processes, chances are you’re missing out on the opportunity to boost productivity. Workers who have to complete repetitive, mundane tasks on a daily basis are likely to be less satisfied with their jobs, leading to more errors and slowed workflows.

However, companies that go paperless notice that team productivity rises by nearly 30%. By eliminating the monotonous aspects of the job, your team will have more time and feel more motivated to focus on activities that directly contribute to business growth.

Therefore, you should take time to identify where processes could be streamlined and modernised. Once you’ve determined what you can do to improve your working practices, you can look for the right field service management solutions to help you achieve your goals.

Field Technicians

45% of technicians report that their current tools aren’t fast enough, and a further 38% say they can’t access all the information they need. Aside from being frustrating for your technicians, lack of correct tools or information leads to delayed work, confusion and dissatisfied customers.

Because your team spends most of their day off-site at customer jobs, you should consider using a cloud-based field service management software that includes a mobile app. With access to all the information they need at their fingertips, your technicians will be able to focus on getting the job done. Plus, they can instantly provide real-time updates to your back-office staff and complete digital documents on their mobile devices, making for a more seamless and rapid workflow.

3. Customer Needs

In today’s client-driven market, customer experience (CX) is king, and more field service businesses will need to consider how to make their operations meet expectations. In fact, 92% of field service executives want to transform their service models to meet customer needs.

Fortunately, improving customer experience needn’t be challenging or costly, thanks to cloud-based field service management software. Using a platform with an inbuilt CRM (customer relationship management) system allows you to anticipate your customers’ needs using real-time data and deliver an outstanding service.

State-of-the-art CRMs allow you to easily manage each customer’s case in the system, allocate and dispatch workers, provide personalised updates using templates and instantly issue important documents for speedy invoicing and payment. As such, your customers will appreciate the swift and convenient service and may be more likely to use your company again in the future.

4. The Future of Your Organisation

Processes that currently work for your business may not work in the future. Using inefficient methods to manage your operations could result in errors, delays, and burnt-out staff. According to University College London (UCL), overworked employees report more health problems, and as a direct consequence, are less productive and use more sick days.

Therefore, you must find software that can scale alongside your operations. With BigChange’s cloud-based field service software, you’ll have access to five helpful workforce management systems all on one, easy-to-use platform. 

Get the most out of your existing staff without hiring extra resources to keep up with increasing business activities by streamlining processes and going paperless. Your team can complete various actions, such as scheduling jobs, dispatching workers and updating your customers, at the touch of a button. As a result, they’ll have more hours each day to target more meaningful tasks.

Grow Stronger on the BigChange Complete Job Management Platform

BigChange is the complete Job Management Platform that’s helping field service businesses across the UK to win more work, take control of their operations and deliver winning customer experiences.

Bringing together customer relationship management (CRM), job scheduling, live tracking, field resource management, financial management, business intelligence into one simple to use and easy to integrate platform your business can run on.

Want to find out more?

Discover how BigChange field service management software can make your business grow stronger here and arrange a free demo today.

As of 2020, only 52% of businesses are using field service management software. The rest continue to rely on outdated legacy systems and error-prone manual processes to manage their field service operations.

Therefore, it’s unsurprising that field service organisations experience a host of common issues, including miscommunication, delays, and inconsistent cash flow. But, by modernising your processes and using the latest technology to improve your workflow, you could eliminate complications and free up your time to focus on business-critical activities instead.

Also, you’ll be able to stay ahead of the curve. Roughly half of your competitors haven’t yet made the most of technology, so early adopters will find themselves in a highly lucrative position.

In this article, we’ll explore the top four challenges in field service management and share how field service management technology can provide a cost-effective and straightforward solution.

The Top 4 Field Service Management Challenges

1. Scheduling Conflicts

Scheduling and dispatching difficulties present one of the main field service management challenges for businesses today. However, job management is one of the most crucial aspects of running a field service organisation since it ensures that your people know what they’re supposed to be doing, when and where.

Without proper scheduling processes in place, you may find it tricky to keep track of everything, leading to delays, clashes and double booking. Not only are these conflicts inconvenient for both your technicians and your customers, but they also have the potential to affect your bottom line.

However, by replacing traditional manual processes with an intelligent scheduling assistant, you won’t have to worry about allocating resources anymore. Modern software uses real-time data to guide you to the perfect engineer for each job, taking into account location, traffic, job constraints and vehicle type.

Consequently, you can be confident that you’re making the most of your technicians’ time and keeping your customers happy simultaneously. 

2. Asset and Stock Management

It’s estimated that inaccurate asset management reporting results in an approximate $1.1 trillion loss for companies worldwide. As such, your asset and stock management reports must be reliable; otherwise, you could be haemorrhaging revenue.

Businesses that rely on paper-based documentation and spreadsheets may find that, over time, numbers become skewed, and equipment goes missing. As a result, you may have to halt projects because you don’t have the right items available or end up over-ordering on stock that your staff has miscounted.

In comparison, when you use live asset and stock management software, you can easily keep track of all your belongings, regardless of location. Plus, you can assign stock and assets directly to jobs within the system, so your technicians will never be without the correct gear.

3. Communication and Administration

When businesses rely on archaic manual methods of communication, such as phone calls, texts and paper-based documentation, they are missing out on an excellent opportunity to increase efficiency. Poor communication and administration processes often lead to confusion and could destroy your entire workflow.   

In contrast, companies that adopt digital tools to alleviate field service management challenges achieve a 45% increase in the number of jobs completed each day. With a complete job management platform, you can manage the entire end-to-end process on one system, giving your back office staff and your field engineers complete visibility over the information they need when they need it.

The system updates information in real-time, meaning your team will receive live status updates on projects and be able to send automatic, personalised communications to your customers. Then, once your technicians have completed a job, they can simply fill out all forms from their mobile devices and generate an instant invoice.

By making administration and communication methods simpler for your team, you’ll find that they’re able to make the most of each day. For example, your back-office staff can allocate resources based on accurate information, and your technicians don’t have to spend hours completing paperwork. Instead, they can move straight onto the next scheduled job.

4. Invoicing and Payment

Since the beginning of the pandemic, late payments in the UK have shot up, with a 23% increase in unpaid invoices impacting companies nationwide. Subsequently, for your business to survive in a post-COVID world, you must streamline your payments process.

Organisations that don’t receive payments by the deadline could be unable to meet operational expenses, pay vendors, take on new projects or grow their operations. Fortunately, BigChange’s invoicing and financial technology integrates directly with your accounting software to increase efficiency, reduce errors and ensure that you get paid on time. 

Additionally, the system makes all documentation paperless, meaning that engineers can send invoices directly to your customers via their mobile devices as soon as they’ve completed the work. Customers can then pay on the same day using BigChange Pay, which provides them with the speediest and most convenient payment options.

By advancing the invoicing process, reducing the margin for human error and providing your customers with straightforward payment methods, you can rest assured that your cash flow will remain consistent.

Overcome Typical Field Service Problems with BigChange

BigChange is the complete Job Management Platform that’s helping field service businesses across the UK to win more work, take control of their operations and deliver winning customer experiences.

Bringing together customer relationship management (CRM), job scheduling, live tracking, field resource management, financial management, business intelligence into one simple to use and easy to integrate platform your business can run on.

Want to find out more?

Discover how BigChange field service management software can make your business grow stronger here and arrange a free demo today.

Historically, field service businesses that want to expand have had to rely on unfamiliar subcontractors and invest money in hiring more staff to keep up with the volume of work. However, it can be tricky to maintain a smooth operation when you don’t have visibility over your workers or control over the processes they use.

Plus, with the skills shortage making it increasingly challenging to find talent, companies will need to consider other, more modern ways to grow. Luckily, technology can provide a cost-effective and convenient solution.

Read on to find out more about the BigChange Network and learn how networking with other businesses will enable you to enhance your operations.

What is the BigChange Network?

Joining BigChange means that your business automatically gains access to the Network, where you can connect with thousands of trusted, like-minded organisations around the world. You will have the opportunity to collaborate with each other to expand your services without the additional cost or risk that usually accompanies company growth.

Since the Network is integrated with our BigChange job management software platform, you won’t have to wrap your head around another system. Instead, you can simply manage your subcontractors using the back-office technology you currently use for your own team, making for an efficient and uncomplicated workflow. 

Want to discover more? Check out this informative video.

The BigChange Network: How Technology Can Help Your Business

Here are just some of the ways the BigChange Network can benefit your organisation:

1. Straightforward Networking Opportunities

Did you know that 41% of people want to network more frequently but believe they don’t have the time? In-person networking events can take a significant chunk out of your day when you could be focusing on running your business. But, in today’s talent-short market, networking has never been so crucial.

With the BigChange Network, you won’t have to leave your office to enjoy the benefits that networking provides. Rather, you can post your organisation on the system for free and start receiving connection requests immediately. From there, you’ll have the choice to collaborate on projects with a range of different, BigChange-approved field service companies.

You can also specify the types of jobs you have available, along with the skills required, so you can rest assured that you’ll only be working with the most relevant subcontractors. 

2. Complete Visibility Over Operations

Over 75% of field service organisations currently rely on third parties to carry out work. Although reliance on subcontractors is a necessary part of scaling your operations, it comes with a whole host of potential issues. 

Whether you pin your reputation on an unfamiliar technician who does an unsatisfactory job, or you have to spend time chasing them because your customers need an update, you’ll quickly find that traditional methods of hiring subcontractors do more harm than good.

That’s where the BigChange Network comes in.

All businesses on the platform are approved BigChange members, so you can be confident that you’ll only be working with the most reputable engineers who will represent your company appropriately. Plus, you can see how each job is progressing in real-time as subcontractors can provide you with live updates straight from their mobile devices.

You’ll receive an alert as soon as the subcontractor has completed the work, ensuring that everything remains on schedule and your customers are satisfied. 

No more waiting. No more chasing.

3. Control Over Processes

81% of customers claim they need to trust a brand in order to buy products or services from them. Consequently, if you’ve spent time and effort building up your reputation in the market, it can be daunting using a third party to represent your business. 

Not only could they fail to meet your high standards, but paperwork with a different organisation’s branding on it could be confusing to your customers and potentially cause them to lose trust in your company. As a result, you’ll be spending more time resolving problems than focusing on business-critical tasks.

When you become a member of the BigChange Network, you don’t have to worry about confusing processes. You’ll be able to carry on using your preferred worksheets and procedures to ensure the subcontractor completes the job exactly as you expect. Additionally, customers will receive paperwork with your company’s branding, so they know a trusted technician has carried out the work.

You’ll also be able to invoice as usual, using agreed rates shared via the Network. As such, you’ll still benefit from the convenient, paperless processes that the BigChange job management platform provides, and your customers won’t notice any difference from your usual service.

Networking with Other Businesses is Simple when You Use BigChange

Increase your reach without high levels of capital expenditure.

The BigChange Network is a seamless way of connecting with other trusted contractors and subcontractors in our system. Experience the perks of expanding your business without worrying that unfamiliar contractors are misrepresenting your brand or carrying out unacceptable work.

Plus, you’ll have the opportunity to increase your bottom line even further by selling your services to other BigChange users around the world.

Want to find out more?

Discover how BigChange field service management software can make your business grow stronger here and arrange a free demo today.

According to The Health and Safety Executive (HSE), UK businesses lost an eye-watering 38.8 million working days due to occupational ill health and non-fatal workplace injuries during 2019-20. However, companies could avoid a large proportion of these lost days in the future by ensuring that they manage their health and safety protocols effectively.

Fortunately, health and safety has come a long way since the days of clipboards and pens. There are now more superior ways to assess and mitigate risks, thanks to the technological advancements we’ve experienced in recent years. 

Read on to find out more about how health and safety compliance management software can aid in keeping your employees safe and benefit your business simultaneously.

Keeping Your Employees Safe with Technology: What are the Benefits?

As an employer, it is your responsibility to ensure that your employees, and anyone else who may be affected by your business, are safe from harm during working hours. However, when you rely on manual processes and paper-based documents to handle your health and safety procedures, you run the risk of occupational illnesses and injuries becoming more commonplace and, at worst, being fined for non-compliance.  

In contrast, health and safety compliance management software can simplify the entire process, reducing the potential for human error and improving worker health and safety. Here are just some of the benefits your organisation could enjoy by using technology to handle workplace hazards:

1. Less Human Error

When it comes to health and safety, human error can be the difference between life and death. With HSE recording 111 fatal workplace injuries over the course of just one year, businesses must do all they can to improve their processes and reduce the frequency of avoidable disasters.

By using health and safety compliance management software, you can significantly lower the margin for errors to occur. You will be able to manage all health and safety-related documents in the system using pre-populated, correct information. For example, you can add method statements that field engineers must complete from their mobile devices before they can begin a job. 

Promoting health and safety in the workplace via mandatory method statements reduces the likelihood that your technicians will forget vital protocols.

2. Guaranteed Compliance

In 2016, the Sentencing Council introduced harsher penalties for businesses that fail to manage health and safety risks appropriately. Consequently, the fine has skyrocketed to £150,000. Therefore, to avoid a severe financial hit, you must ensure your business manages workplace hazards compliantly.

Fortunately, keeping your employees safe needn’t be challenging or costly when you use the latest health and safety software

You can create mandatory electronic workflows and integrated mobile safety checklists, ensuring your technicians follow industry-standard protocols. Not only do these digital documents enable your workers to complete jobs compliantly, but they also have the potential to increase first-time fix rates significantly because they ensure that workers complete jobs to the highest standard.

3. Streamlined Processes and Improved Productivity

Typically, UK workers spend around two hours per day completing administration tasks. Consequently, companies are missing out on opportunities for growth since their employees are focused on manual processes instead of business-critical work.

Digitising your health and safety procedures eliminates the time-consuming paperwork and provides your team with a more streamlined workflow. Engineers can complete digital forms from their mobile devices and instantly send them through to your back-office team instead of filling out paper-based forms and hand-delivering them to the office at the end of the day.

The system automatically records all details, including any photographs the technicians take on-site, to ensure that you have an easy-to-access record of all work. As such, your employees won’t have to spend hours filing and sorting through documents and, instead, they can focus on doing what they do best.

4. Boosted Worker Morale

Research shows that companies with highly engaged employees experience 21% greater profitability, indicating that worker happiness plays a significant role in business success.

But, when your employees don’t believe that you’re prioritising their health and safety, their morale will take a nosedive. Plus, if there are lots of barriers standing in the way of your workers being able to complete jobs safely, they will have to waste time trying to resolve issues.

As a result, you’ll find that your workers take more sick days, and productivity reaches an all-time low.

With BigChange’s health and safety compliance management software, you and your employees can rest assured that suitable measures are in place to prevent workplace hazards. 

For example, field engineers can answer a questionnaire from their mobile device, which identifies risks at the customer site. The system automatically triggers an alert to your back-office staff, allowing them to take immediate action and protect the technician.

Plus, you can carry out daily electronic vehicle walk-around checks, which allow you to identify defects and potential problems. As a result, you’ll have a reliable and legal fleet on the road, and your technicians won’t have to worry about their safety as they travel to your customers.

Promoting Health and Safety in the Workplace Has Never Been Simpler with BigChange

Your people are your most important asset. 

BigChange gives you the power to keep your employees working safely and ensure their personal information is secure and up-to-date.

With our online driver behaviour analysis, risk assessments, method statements and vehicle walk-around checks, you can rest assured that health and safety are a number one priority.

Want to find out more?

Discover how our Job Management Software can make your business grow stronger, arrange a free demo today.

According to data from the Office for National Statistics (ONS), the hospitality industry was one of the worst affected throughout the COVID-19 pandemic. As countrywide lockdowns prohibited events and forced many public locations to close their doors, catering businesses had to await further announcements and place staff on furlough, creating a sense of uncertainty.

Now we’ve entered the ‘new normal’, it’s the perfect time to grow your company. One way to obtain more clients is to win a public sector catering tender. The public sector — for example, schools, care homes, hospitals, airports and offices — regularly outsource catering services, so plenty are available.

In this article, we’ll walk you through each step of tendering for a catering contract. We’ll also share how field service management software can help you easily manage your growing business.

7 Simple Steps to Winning Catering Jobs

1. Do Your Research

Firstly, you’ll need to find a tender that’s relevant to your business. In the UK, all public tender opportunities are listed on Contracts Finder or Find a Tender, and you can search using keywords related to your services.

2. Complete the Pre-Qualification Process (PQQ)

Once you’ve selected a tender you want to apply for, you’ll need to complete the PQQ process, which involves filling out a questionnaire. The questionnaire should cover topics such as experience level, past and current clients, geographical reach, financial information and insurance details. 

The answers you provide will enable the client to shortlist the suppliers that fit their requirements. All shortlisted suppliers can then officially tender for the contract, so take some time to fill out the questionnaire in detail and research the client to improve your chances of making the cut.

3. Invitation to Tender (ITT) 

If you’re invited to tender for a contract catering job, the client will invite you to tender and should supply the following information:

  • The scope of works
  • An explanation of the tender process and instructions
  • The criteria
  • How they will assess applicants

However, the above list isn’t exhaustive, and some clients may require you to include more information. The client might also have a preference over the format of your response; for example, you may have to upload your answers via an online portal with a maximum word count.

4. Visit the Client’s Site

The client will likely invite all bidders to their site to outline their catering objectives and provide a tour of their facilities. You’ll have the chance to see the working environment and equipment and learn more about the services and standards required. Plus, you can gain more insight into the company’s culture and ethos, which could help you decide whether the client is a good fit for your business.

5. Write the Tender Document

Now you’re ready to begin writing your tender. Often, you’ll need to submit the tender in both hard copy and digital formats, and you will need to include the following:

  • Sample menus
  • Staff information
  • Method statements
  • Specific company policies
  • Description of support resources
  • Mobilisation plan
  • Service innovation
  • Supply chain information
  • What differentiates your company from the competition

Therefore, it’s worth taking some time to review all your vital company data and highlight anything that should take priority in your answers. Remember, your responses will be more authoritative if you have accurate statistics to back them up. 

With a state-of-the-art field service management platform, gathering accurate, real-time data needn’t be a headache. In fact, you’ll be able to find everything you need — from finances to staff details — in one place. 

6. Prepare for a Client Visit 

After the client has evaluated all tender documents, they will arrange a visit to your site. The purpose of the visit is to see your catering abilities in person. As such, you must focus on delivering excellent service. You should pay particular attention to your menu, food presentation, customer service and marketing materials.

The person visiting your site will typically be your main point of contact if you are successful. Consequently, you should aim to make them feel like you could have a good working relationship in the future. 

7. Presentation

The presentation is the final stage of the tendering process and is an opportunity to showcase your proposal in reality. It may seem as though you’re simply repeating what you already included in the written tender, but don’t be lulled into a false sense of security. You could lose the opportunity if you don’t go into the presentation fully armed with the correct information.

Although it’s impossible to know what the client will ask, you should know your proposal inside out, including facts and figures. Subsequently, you’ll be able to answer all questions confidently and prove to the client that you’re the best supplier for their requirements.

Field Service Management Technology Simplifies the Tendering Process

It’s no secret that catering companies have faced many difficulties in recent years. As a result, it may be tempting to forgo tendering for larger opportunities in favour of completing ‘quick win’ jobs. After all, gathering vital data to support your proposal can be time-consuming and complex.

But, in a post-COVID world, job security is essential. The best way to ensure you have a steady pipeline of work is to bid on contract catering jobs. 

Fortunately, you can streamline the tendering process by equipping yourself with the crucial data you need to impress potential clients. With a field service management platform such as BigChange, you can view details such as:

  • Who is working for you, where, and what qualifications they hold
  • Your clients and their feedback 
  • Your assets, equipment and stock
  • Payments and outstanding invoices
  • Your health and safety procedures 

You’ll eliminate the need to search through spreadsheets, paper documents and various systems for crucial information. Instead, you’ll have everything you need to write a persuasive bid, plus time left over to focus on other business-critical activities. 

Win More Catering Jobs with BigChange

All the essential information you need at the click of a button.

BigChange’s Field Service Management Software gives you a 360˚ view of every account, contact site and contract. Deliver positive customer experiences at every level thanks to an array of dynamic product features.

Want to find out more?

Discover how BigChange field service management software can make your business grow stronger here and arrange a free demo today.

Did you know that increasing your customer retention rate by just 5% can increase profits by a colossal 25-95%? Therefore, to thrive in a post-pandemic world, companies will need to consider innovative ways to attract new business and turn one-time patrons into loyal customers.

Nevertheless, to enjoy the benefits that long-term customers bring to your business, you first need to know how to attract them. Fortunately, customer attraction and retention needn’t be challenging when you have the right technology in place to delight your customers.

In this article, we’ll explore the value of repeat customers before sharing some top tips on how to attract new clients and retain them. Plus, we’ll discuss how technology can make attraction and retention more straightforward.

What is the Value of Repeat Customers?

Often, when business leaders consider ways to grow their company, they focus on acquiring new customers. But, it costs five times as much to attract a new customer than to keep an existing one. As such, you must have a strategy in place to retain your customer base, which we will explore in more detail later in the article. 

Repeat customers are particularly valuable because they are typically:

Easier to Sell to Again:

If customers are satisfied with your services, it’s usually easier to win more business from them in the future. In reality, there is a 60-70% chance that repeat customers will use your company again. 

Likely to Spend More:

On average, repeat customers spend around 67% more than new customers, so it’s worth spending time focusing on how you will keep them engaged and coming back to your business for more.

Your Biggest Advocates:

Repeat customers commonly refer 50% more people to your company than new ones, making it one of the most cost-effective methods of marketing your business.

Before you can focus your attention on maintaining your client base, however, you need to ensure that you have enough customers in the first place. Unfortunately, customer attraction can be challenging if you don’t have the know-how or the right technology, so how do you bring in more clients?

How to Attract New Clients

Although 82% of companies agree that customer retention is cheaper than acquisition, it doesn’t mean you should ignore potential clients altogether. The larger your client base, the more customers you’re likely to retain. So, you must deliver a service that will make you stand out against your competitors.

Here are the top three ways to attract new clients to your business:

1. Have Knowledgeable Employees 

Unsurprisingly, 46% of people will abandon a brand if they’re not knowledgeable. Subsequently, you must ensure that your office and field-based employees have all the necessary information to deliver outstanding service.

Only problem is, it can be tricky to ensure that everyone is on the same page when you rely on multiple systems, paper-based documents and spreadsheets to manage your operations. Vital information can become lost, incorrectly recorded, or duplicated, making it tricky to know which is the most up-to-date version.

Fortunately, thanks to modern technology, you can equip your staff with everything they need to know in one easy-to-use platform – from appointment booking details to invoices and payments. With access to accurate, real-time data, your back-office team will always be ready to answer enquiries and provide regular job status updates for your customers. 

Most modern workforce management platforms also come with an app that your engineers can use on their mobile devices whilst at customer sites. Your engineers will never have to arrive at a job again feeling unprepared as they can access all the case management notes in seconds and ensure that they’re fulfilling all of the customers’ requirements. 

2. Provide a Great Customer Experience and an Effective Solution 

Companies that prioritise their customer experience outperform those that don’t by an astonishing 80%. In a world of instant gratification and seamless, online processes, people have come to demand more convenience when dealing with businesses, from taxi services to pizza delivery.

So, why would they expect any less from your organisation?

Fortunately, with a modern field service management system in place, your business can stay ahead of the curve and delight clients simultaneously. 

Customers can book and reschedule appointments at the touch of a button via a user-friendly self-service portal, which then alerts your back-office team. Your employees can use the booking information to schedule and dispatch a worker in minutes, based on availability, location and job type, before sending an update to your customer.

Your engineers will arrive at their customers’ locations with all the correct gear they need to complete the jobs on the same day since your back-office team can assign equipment directly to projects. Finally, the engineers can send essential documents and invoices to customers from their mobile devices for speedy online payments once the work is complete. 

By providing your clients with a straightforward experience and solving their problems quickly, you’ll find that your reputation will skyrocket, and more customers will come knocking on your door. 

To learn more about how to deliver a seamless customer experience, click here.

3. Word of Mouth

Word-of-mouth relies on using your existing customers to recruit new ones. But, it is one of the most effective forms of marketing, with 92% of customers trusting direct recommendations above all other forms of advertising. 

As we explained in the previous point, providing an excellent customer experience will make your clients more inclined to spread the word about your services to their friends, family and professional networks. Yet, you can’t rely on all your customers to advertise your business completely unprompted.

Sometimes, you have to nudge them in the right direction.  

Thankfully, using the latest CRM (customer relationship management) system, obtaining customer referrals has never been simpler. As soon as your technicians have completed the work, you can send clients a satisfaction survey at the touch of a button. 

Not only will the surveys enable you to continue tailoring your products or services to customer requirements, but they also ensure that your customers are satisfied with the work. If they are not, you will be able to address any issues early on. 

Once you’ve confirmed that your customers are satisfied, you can use your CRM system to send them company-branded emails. The CRM pulls client data into the templates to give all your communications a professional, personalised look. 

You can use the emails as an opportunity to follow up with customers and ask them to refer you to others, possibly in exchange for a small discount next time they use your services. In doing so, you’re likely to attract a host of new customers and retain your existing ones at the same time. Win-win. 

How to Retain Your Clients

Once you’ve built up a substantial customer base, you need to put in the work to retain your newly acquired clients. Fortunately, the success rate of selling again to a customer you already have is 60-70%, so you’re already at an advantage. However, some methods are more successful than others.

If you’re wondering what your current customer retention rate is, here’s a simple calculation:

  1. Determine how many customers you have at the end of a given period (e.g. a quarter)
  2. Subtract the number of new customers you acquired during that time
  3. Divide by the number of customers you had at the beginning of that period
  4. Multiply by one hundred

Not happy with the number? Read on to find out how to retain your clients and reduce your churn rate.

1. Make Your Customers Feel Valued

According to Google Econsultancy, 89% of successful businesses say anticipating customer needs and providing assistive experiences along the customer journey are critical to growth. An excellent customer experience (CX) is more likely to make your customers feel valued and want to use your business again in the future.

With a state-of-the-art CRM system in place, you can manage the customer journey end-to-end for a seamless experience. Anticipate your customers’ needs by giving them the power to book and reschedule their appointments via an online portal. Provide them with regular, real-time job status updates. Then, schedule and dispatch technicians to promptly resolve their issues.

Once the groundwork is complete, your engineers can arrive at the location on time with all the equipment they need and complete the job the first time. They can then instantly complete all the paperwork, obtain customers’ signatures and complete the payment process straight from their mobile devices. No longer will your customers have to wait several days for a paper invoice in the mail.

Instead, they’ll be impressed that you considered their needs and delivered a stellar service.

2. Maintain Consistent Communication

Communication is the key to retaining your existing customer base. In fact, top-performing companies are 50% more likely than their peers to have well-designed user journeys that facilitate clear correspondence. 

Using a modern CRM (customer relationship management) system, you can use real-time data to provide your customers with job status updates. For example, once your team has scheduled and dispatched a technician, they can automatically send a text message notification to your client via the platform, so they know what time to expect the worker to arrive. 

Plus, many modern CRMs provide company-branded templates that allow you to pull through pre-existing customer details and create personalised email communications. As a result, you can send satisfaction surveys and regular email updates to your customer base once the work is complete to keep your business at the forefront of their minds.

Routine communication not only builds trust with your customers but also boosts engagement with your services, meaning that customers who have already purchased your products or services are more likely to do so again in the future.

3. Make a Good Impression

In today’s digital world, customers expect straightforward, convenient processes. According to PricewaterhouseCoopers, 70% of customers believe that speed of service matters most. Consequently, you’ll need to streamline your workflows to ensure that customers are satisfied. 

By using BigChange’s advanced job management system, you can eliminate the inefficiencies that create a slow service. For example, you can set up an easy-to-use client portal, where customers can book and reschedule appointments at the touch of a button. 

Your back-office staff can simply assign and dispatch workers to the customers’ jobs based on location, availability and skill set. 

You can also equip your field technicians with all the information they need upfront to complete the job the first time through the accompanying mobile workforce app. Then, they can instantly send paperwork to the customers from their mobile devices for a quick and straightforward payment process. 

As a result, your customers will be impressed by the rapidity of your service and satisfied with the quality of work. When they need similar services in the future, they’re more likely to use your business over your competitors. 

Experience the Value of Repeat Customers with BigChange

Some systems manage relationships. BigChange helps you master them with our market leading Job Management Software.

Our fully integrated CRM system gives you a 360˚ view of every account, contact site and contract. Deliver positive customer experiences at every level thanks to an array of dynamic product features.

Want to find out more?


Discover how BigChange can make your business grow stronger here and arrange a free demo today.

51% of organisations continue to rely on phone calls, texts, outdated legacy systems and burdensome, paper-based administration methods to manage their field service operations. 

Businesses that continue to use manual and paper-based processes instead of adopting technologies to maximise their efficiency risk being left behind by competitors. Research shows that a massive 89% of customers prefer to use an “Uber-like” service for ordering and tracking field worker services, so traditional methods of managing your schedule aren’t going to keep your customers coming back in future.

Thankfully, job scheduling software can eliminate the difficulties of creating an efficient workflow and can automate the entire process for you and your customers. Streamlined ways of working impress your customers, reduces your back-office admin and boosts your bottom line. 

Read on to learn how to use software to simplify your field service appointment scheduling.

Using a self-service portal

88% of consumers expect an organisation to have some form of self-service portal available. If your business is still using a ‘contact us to book’ method for appointments, then you should consider adopting software that allows your customers to manage their bookings at their own convenience. Not only do self-service portals improve the customer experience, but you will likely see an increase in bookings.

Show your availability

Using self-service software allows your customers to book appointments when it suits them, at the most convenient time for them. Sharing your availability allows the customer to book immediately when they need to, instead of waiting for business hours to contact your company and find out when you are available to help them.

Additionally, online scheduling software enables your customers to log onto your schedule or reschedule jobs at the touch of a button. Again, the convenience of managing their booking themselves will save them time and create a better customer experience and reduce administrative work for your back-office team.

BigChange’s intelligent scheduling assistant goes even further by allowing your team to allocate and reallocate resources based on location, traffic information, job constraints, and vehicle type. As a result, your customers will get the best and nearest resource for the job — and be able to track their technician or engineer with the built-in geolocation.

Notification features

Providing your customers with transparency about the job status and their engineers’ locations is essential. In fact, if a business sends automatic updates, then 68% of customers have a better opinion of the company.

BigChange’s field service management software allows your customers to see the precise live location of their engineer via the geolocation vehicle tracking feature. Subsequently, they will never again wonder when the engineer will show up or have to wait around all day because they were given a vague timeslot.

Repeat customer bookings

Using online scheduling software that allows your customers to manage bookings on their own is one step in the right direction to building an excellent customer experience. However, you can go one step further to delight your customers by making it simpler than ever to book repeat appointments.

BigChange’s recurring job templates are perfect for customers who know they have many jobs for you. The recurring job feature enables you to group jobs so you can schedule them all in one go. Not only have you saved your customer time and stress, but the software makes for less administrative work for your office staff too.

The software still has features that allow you or your customer to create an automatic follow-up job if more work has to be carried out. Fortunately, the new appointment for the additional work will also link to any previous jobs so that all the relevant information is readily available for the customer or engineer who is working on it. 

The new job automatically created as a follow up will include the job contract, original project details, skills required, any constraints that apply, financial line items, original engineer’s comments about the job, and documentation such as risk assessments. Having all relevant information connected to each related job saves your field workforce time and admin when working on the new project. 

Automating and simplifying the scheduling process for your customers makes the experience of doing business with you faster and easier. Ultimately, that’s what customers expect for an excellent experience with your company.

Using scheduling software for more jobs and profit

With an intelligent scheduling assistant, you can optimise your schedule and free up more time for engineers to attend additional jobs each day. 

For example, the software can create a more streamlined calendar based on appointments, their purpose and the time they took. This system then frees up any time that had previously been unavailable for booking due to out of date manual scheduling processes or human error. 

56% of field service professionals say that their customers are demanding faster response times. By using software that optimises your schedule, you’ll have the resource to act rapidly. Your customer needs will be met quicker when using a scheduling assistant as the diary will likely have better availability since all other appointments are optimised. In addition, more free time means more ability to respond to emergency call outs, as the schedule can be flexible enough to accommodate emergency customer scenarios. 

Not only will the intelligent scheduling assistant allow you to take on more jobs to create more revenue, but you can make your bottom line stronger on BigChange because the platform has an integrated invoicing feature. The feature makes the payment process far more straightforward so that there are fewer delays and less admin involved in getting paid for completed work. In addition, quicker payments mean better cash flow, which benefits everyone in the business.

Field service appointment scheduling is simpler on BigChange

BigChange is the complete Job Management Platform that’s helping field service businesses across the UK to win more work, take control of their operations and deliver winning customer experiences.

Bringing together customer relationship management (CRM), job scheduling, live tracking, field resource management, financial management, business intelligence into one simple to use and easy to integrate platform your business can run on.

Discover how BigChange field service management software can make your business grow stronger here and arrange a free demo today.

Did you know, up to 76% of customers decide to purchase from a brand based on customer experience alone? Therefore, to continue growing your customer base, you must consider how your clients will perceive your business at each stage of the buying process.

To create a superior customer experience at every buying stage, you should think about every touchpoint before, during and after a sale. Being efficient at booking, job execution, and aftercare can set you apart from your competition. 

This article will guide you on how you can build relationships, optimise your schedule, drive growth and improvement, and strengthen your customer experience on BigChange.

Delivering Great Service at First Contact

Traditionally, customers would have had to pick up the phone, use a contact form or send an email to scope out booking a job with a field service provider. However, 42% of people vastly prefer online scheduling over picking up the phone. The ”first contact” is crucial to get right, or you could miss out on business — solely because customers want to finalise their booking at their own leisure without talking to a representative.

Using a job management platform makes it easy for customers to see your availability and book jobs with you. Making the ”first contact” stage as simple and customer friendly as possible is one of the most effective strategies for creating an excellent customer experience.

A Great Customer Experience During the Booking Process

In this day and age of immediate gratification, it’s not surprising that 70% of customers have said that speed of service matters the most when dealing with a business. But, unfortunately, out-of-date legacy systems and slow manual administration processes for bookings aren’t going to cut it anymore. That’s where BigChange comes in.

Using a Self-Service Platform

88% of consumers expect an organisation to have some form of self-service portal available. If your business is still using a ”contact us to book” method for customer appointments, you should consider adopting software that allows customer to manage their bookings online. Not only do self-service portals improve the customer experience, but you will likely see an increase in bookings because of the convenience it provides.

An added advantage of using an  online self-service portal is that it will send an immediate alert to your back-office staff. Your team can then use the information the customer provided to schedule and dispatch the most appropriate technician, based on factors like:

  • Customer location
  • Traffic information
  • Vehicle type
  • Job constraints
  • Necessary qualifications
  • Equipment needed

Gathering all the Information

In the field service world, high first-time fix rates are essential to a good customer experience. Companies with a first-time fix rate of over 70% manage to retain 86% of their customer base. If they achieve less than this, their retention rate drops by 10%. Therefore, in the early stages of the booking, it’s essential to gather as much information as possible about the job and the constraints that might be relevant so that your engineer can fix the customer’s issue the first time.

Using a job management platform like BigChange to gather information and allocate the right assets to a job means your technicians can confidently arrive for appointments with all the right tools to complete the job the first time. In addition, efficient information gathering creates a better customer experience because your engineers won’t have to return with parts or equipment that your staff may have missed in the initial stages of planning the job.

Optimised Schedule

Currently, employees believe they spend around two hours each day on pointless administration tasks. Manual administrative processes can slow the workflow internally and make for a bad customer experience if important information is missed or bookings fall through the cracks. 

With the intelligent scheduling assistant on BigChange, you can optimise your schedule and free up more time for both back-office staff and your technicians to attend additional jobs each day. 

The scheduling software can create a more streamlined calendar based on appointments, their purpose and the time they took. The system then frees up any time that had previously been unavailable for booking due to manual scheduling or human error. 

56% of field service professionals say that their customers are demanding faster response times. By using software that optimises your schedule, you’ll have the resource to attend more emergency appointments and act quickly on incoming customer requests.

What Customers Expect on the Day of Service

Now, the day of the appointment has arrived. Let’s look at how you can streamline the customer experience in this part of their journey.

Ensuring Parts and Equipment are Available

According to a report, a staggering 43% of small businesses fail to track their assets and inventory effectively. Using manual or paper methods for asset tracking opens your company to many risks caused by human error. 

Engineers could inadvertently take spare items or writing on forms can be ineligible, and such mistakes can mean things can go missing easily and replacements can be costly. Not to mention that a lack of necessary items lead to slow response times for a customer while you get parts or tools back in stock.

Instead, you can digitise your asset management. BigChange allows you to create a detailed register of equipment and parts, and you can track the movements of items using serial numbers, barcodes or QR codes. Your technicians can then check inventory in and out directly from their mobile devices, and you will have better visibility over your valuable equipment. Doing so means your customer will never suffer a wait for parts or tools that were an oversight in the planning process.

Identifying the Quickest Routes

Using software to manage your people allows you to match the right person to the right job quicker than ever. For example, you might have a technician in a nearby location, but traffic could cause them to take longer to arrive than another available person. These scenarios are where software can help streamline the customers’ experience. BigChange can identify the quickest routes for your field service workforce and match the best person for the job based on time and travel.

Notification Features with Geolocation

On the day of an appointment, there is nothing worse for a customer than waiting at home all day because they were given a vague timeslot. Therefore, providing your clients with transparency about the job status and their technicians’ locations is essential. If a business sends automatic updates, then 68% of customers have a better opinion of the company.

BigChange’s field service management software allows your customers to get notifications about their appointment status and see the precise live location of their technician via the geolocation vehicle tracking feature. Never again will your customers feel like they’re left in the dark about the status of a job.

Excellent After-Appointment Care

Brands with superior customer experience bring in 5.7 times more revenue than competitors that don’t focus on their clients’ needs. 

It’s no secret that customers who are satisfied with the service they received will be more willing to purchase your service or product again. Plus, people who have a favourable view of your business are more likely to spread the word to their social circle, family and professional network, providing you with a new audience that could potentially turn into sales. So, how do you improve the after-appointment experience?

Follow-up Appointments

We’ve seen how using online scheduling software that allows your customers to manage bookings on their own is one step towards creating an excellent customer experience. You can go one step further to delight your customers by making it simpler than ever to book repeat appointments.

BigChange’s recurring job templates are perfect for customers who know they have many jobs for you. The recurring job feature enables you to group jobs so you can schedule them all in one go. So, not only have you saved your customer time and stress, but the software makes for less administrative work for your office staff simultaneously.

The software still has features that allow you or your customer to create an automatic follow-up job if the customer requires more, unexpected work, in future. Fortunately, the new appointment for the additional work will also link to any previous jobs. Thus, all the relevant job history is readily available for the customer or engineer working on it.

Easy Payments

For the average small-to-mid-sized company, it takes approximately 25 days to process an invoice manually from receipt to payment. As a result, businesses have to deal with overdue payments, processing costs and employees wasting time on drawn-out manual methods. However, Customer Relationship Management (CRM) software with integrated payment gateways can speed up the payment process. 

Integrated payment solutions allow you to automatically send your customer an invoice via the CRM — where all your other documents are stored — and receive the funds instantly. So once the job is complete, your customers won’t have to wait for several days to receive an invoice as they have in the past. 

Instead, your technicians can fill out all the necessary paperwork directly on their mobile devices and send the invoice across immediately. Customers can then view the invoice and pay online the same day, making it more convenient for the customer, and better for your cash flow.

Better Security

79% of customers say they are concerned about how companies use their data. However, unlike spreadsheets and manual paperwork, CRM systems allow you to carry out GDPR-compliant management of individuals’ data. For instance, customers can edit their contact preferences, opt-in or out to marketing, which gives them more control over what you do with their information.

Plus, many advanced CRMs include robust security features. BigChange’s system secures all data in AWS (Amazon Web Services), the world’s most comprehensive and widely-adopted cloud platform. Your customers can then have peace of mind that their data is safe during their experience working with you, and beyond.

Asking for Customer Feedback

Though your interaction with the customer is almost over, it’s essential to understand what you could have done better. In fact, 77% of customers say they view companies more favourably if they seek out and apply customer feedback. 

However, when using multiple systems, spreadsheets and physical documents to manage your operations, it can be tricky to collate customers’ opinions, much less do anything useful with the information.

That’s where CRM systems come in.

As soon as your technicians have completed their jobs and marked them as complete from their mobile devices, you can automatically send digital satisfaction surveys to your customers to ensure that they’re happy with the work you completed and their overall experience with your company.

Improving Your Operation

Once you’ve gathered your satisfaction surveys, the BigChange CRM automatically stores all interactions. You can then easily access survey results in the future and use them to adjust your services based on customer feedback about the previous stages of their purchase journey.

Using software like BigChange’s field service management system eliminates many tiresome and time-consuming processes throughout the customer journey. The technology can free up your staff time to focus on more business-critical tasks to make your customer experience the best it can be at every stage of their journey with you.

Deliver Excellent Field Service Customer Experiences Effortlessly, on BigChange

Manage your entire operation on a single platform. 

BigChange is the complete Job Management Platform that’s helping field service businesses across the UK to win more work, take control of their operations and deliver winning customer experiences.

Our fully integrated CRM system gives you a 360˚ view of every account, contact site and contract. Deliver positive customer experiences at every level thanks to an array of dynamic product features.

Want to find out more?

Discover how BigChange field service management software can make your business grow stronger here and arrange a free demo today.

On average, employees waste around 26% of each day on burdensome administrative chores and outdated ways of working. Consequently, field service businesses are losing out on opportunities to improve their customer experience, complete more work, boost their bottom line and grow their company.

That’s where BigChange comes in. 

Martin Port, Founder and Chairman at BigChange, commented:

“I founded BigChange in 2013 to liberate businesses of all sizes from inefficient, manual processes. With our innovative platform, we have democratised the industry, creating a simple, scalable platform that lets any business manage its whole operation all the way from quotation to invoice on a mobile or tablet.”


Read on to learn more about BigChange’s field service management software and how it can help grow your business.

How BigChange’s Field Service Management Software Can Benefit Your Business

BigChange is a field service management platform that enables you to handle all aspects of running a field service business in one place. Modernise your ways of working and experience the following benefits when you deploy our system:

1. Advanced Back Office and CRM Processes

Research shows that 52% of field service businesses still rely on manual methods to keep their operations running. Although tried and tested processes may eventually get the job done, they’re terribly inefficient and could cause several problems, including:

Dissatisfied Customers

61.5% of marketing professionals agree that poor customer experience (CX) leads to a loss in clientele. Modern customers are used to straightforward, digital experiences, and they expect the same from your company, so you must consider ways to make your processes meet their standards. 

Unfortunately, sluggish, manual workflows aren’t going to cut it in today’s world of instant gratification, and businesses that don’t stay ahead of the curve run the risk of becoming obsolete.

However, with BigChange’s fully integrated CRM, customers can easily book and reschedule appointments via an online portal. You can then instantly log all interactions with each client for simple case management and create templates for automated communication, which keeps your customers in the loop. 

Plus, you can digitise all your paperwork, meaning that your field technicians can immediately send forms to your back office once they have completed a job. Customers won’t have to wait several days to sign documents as they’ll be able to sign straight away from their mobile device and receive an invoice the same day. 

Demotivated Workers

Did you know that happier employees are up to 20% more productive than unhappy ones? Therefore, to get the most out of your people, you must ensure that their work is fulfilling and exciting. 

Teams that have to carry out laborious, repetitive tasks will become dissatisfied, leading to lowered productivity, poor communication with field engineers, more errors and, in some cases, resignations. 

Instead, when you arm your back-office employees with BigChange’s state-of-the-art field service management software, you eliminate several monotonous administration tasks and free up your team’s time to focus on business-critical projects. 

Irregular Cash Flow

Typically, it takes 11 hours for an AR (accounts receivable) team to manually process an invoice. Your customer then has to wait several more days to receive the invoice in the mail before they can write a cheque and mail it back to you, provided there are no errors that could inadvertently stall the process further.

Since manual processes are slow and inherently error-prone, they often lead to late payments, which can be detrimental to field service businesses. A poor cash flow may prevent you from taking on new projects, meeting operational expenses, maintaining supplier relationships, and growing your business.

In contrast, BigChange’s CRM software significantly reduces the risk of human error by making the entire invoicing process digital. You can produce all documents directly in the system using pre-populated customer data to ensure the information is correct.

According to Helen Carrison, Company Secretary at Kingston Cleaning Solutions:

“BigChange’s JobWatch is the perfect CRM solution. We don’t need delivery notes anymore, which saves us time and money. Now, customers can sign off jobs on the BigChange computer, and we can invoice straight away.”

2. Superior Job Scheduling

With so many organisations depending on outmoded processes to maintain their job schedule, it’s easy to see how scheduling and dispatching difficulties present one of the top challenges for field service businesses.

When you don’t have complete visibility over who is working for you, where they’re working and when, it can be tricky to ensure the right resource is always in the right place. 

But, with BigChange, scheduling issues can be a thing of the past. Our smart scheduling software enables you to do the following:

  • Account for location, traffic information, job constraints and vehicle type
  • Optimise technicians’ routes to reduce time spent on the roads and lower costs
  • Create rules for unscheduled jobs and automatically allocate them to custom categories
  • Produce custom pricing models for each job type, with customer-specific prices and rate tables
  • Check parts, equipment and stock availability in multiple locations and assign them to jobs
  • Design step-by-step workflows that mandate work against your standard processes
  • Create and share electronic certificates, reports and job cards instantly

As a result, you’ll be able to improve communication, boost first-time fix rates, complete more jobs per day, and offer better service to your customers, all of which help grow your business.

According to David Robbie, Managing Director at McDougall:

“BigChange has fundamentally impacted the way we operate. By automating job scheduling and routing, we have increased the number of jobs we can do with the same resources. Productivity has been boosted by 17 per cent.”

3. Real-Time Vehicle and Asset Tracking

Shockingly, 43% of businesses cannot track their inventory and assets effectively because they still use traditional methods such as paper-based tracking sheets.

Although, in theory, it may make sense to ask your technicians to sign equipment and assets in and out, it doesn’t work in practice. Whether the engineers’ writing is illegible, they forget to sign the sheets, or they accidentally take too many items and store them in their van for future projects, numbers will soon become skewed.

At worst, inconsistent numbers could eventually halt your projects because you may not have the right equipment available, despite your tracker showing that you do. You may also end up ordering replacement items needlessly, putting a dent in your profits.

BigChange’s real-time vehicle and asset tracker is designed to prevent inconsistencies and give you visibility over your assets, regardless of location. Also, with the system updating in real-time, you can track the location of all your vehicles and assets on the road to allocate resources rapidly throughout the ever-changing workday. 

Marty Collins, Office Manager at CMT Wood Flooring, commented:

“With BigChange’s software, we now have complete visibility, enhanced productivity, better customer service and improved driver behaviour. It’s also helped resolve disputes regarding times and locations.”

4. Easy-To-Use Mobile Workforce App

Although field technicians are off-site for most of the day, mobile technology is still not standard in field service businesses. However, 80% of field service technicians say that mobile technology is critical to increasing their efficiency and effectiveness at helping customers.

With BigChange’s mobile workforce app for iOS and Android, you and your technicians will have access to all the necessary information in one place. Furthermore, you can manage the entire end-to-end process, from appointment booking to invoicing, in the palm of your hand.

The app synchronises new jobs, completed jobs and those in progress between technicians’ mobile devices and your back office in real-time. Subsequently, your team can send job cards and certificates directly to your customers as soon as work is complete. 

Not only can the app free up more time for your technicians to focus on doing an outstanding job, but your customers will appreciate the more rapid service and excellent communication.

5. Revolutionary Collaboration Network

Historically, field service businesses that want to grow have had to hire more staff to keep up with increasing workloads. But, with the skills shortage presenting a threat to the industry, companies will need to think of other, innovative ways to expand without needing to take on more people or rely on unfamiliar subcontractors who are difficult and costly to manage.

Fortunately, with technology, the possibilities for business growth are endless.

BigChange’s Network is a seamless way of connecting with other trusted contractors and subcontractors in the system. You can collaborate with them to expand your services and increase your reach without high levels of capital expenditure. Additionally, you can sell your services to other BigChange users to add to your profits. 

Here are some of the benefits you can enjoy by using the BigChange Network:

Free Business Listing

Post your business on the system and start receiving networking requests immediately. You’ll have the choice to work with a range of different companies.

Robust Security and Privacy

All information on the Network is entirely secure as we use the latest cloud-based technology.

Real-Time Progress Updates

You’ll be able to see how the job is progressing as contractors and subcontractors can provide live updates from their mobile devices.

Instant Alerting

Your contractor will receive an alert as soon as the subcontractor has completed the work, improving communication and ensuring everything remains on schedule.

Superior Processes

You can continue to use your own preferred worksheets so you can rest assured the subcontractor completes the job to your high standards.

Define the Job Types You Want

You’ll be able to share the types of jobs you want, along with the skills required to complete them.

A Straightforward Experience

Customers will still receive paperwork with the original company’s branding on it, but you can invoice as normal, so there’s no disruption on either end.

Agreed Rates

The system uses agreed rates shared via our Network to calculate the invoice, meaning you’ll never be out of pocket.

Above all, by meeting virtually every month with other members to network and form partnerships, you’ll feel inspired and have practical ideas on how to drive your business growth further.

Grow Your Field Service Business with BigChange

BigChange is the complete Job Management Platform that’s helping field service businesses across the UK to win more work, take control of their operations and deliver winning customer experiences.

Bringing together customer relationship management (CRM), job scheduling, live tracking, field resource management, financial management, business intelligence into one simple to use and easy to integrate platform your business can run on.

Want to find out more?

Discover how BigChange’s complete job management platform can make your business grow stronger here and arrange a free demo today.

When your team is working across various customer sites, it can be tricky to maintain visibility over who is working, where and when. The fact that 52% of field service businesses continue to rely on outdated legacy systems and manual administration methods only adds to the dilemma further.

When you’re unable to properly manage your field service engineers, it directly affects the service you provide to your customers. Unfortunately, with everyone’s lives being so busy, your customers won’t appreciate having to wait for late technicians, needing more than one appointment to fix their issue or spending hours chasing down your back-office team for updates.

However, thanks to modern field service management technology, effectively managing your field technicians is more straightforward than ever before. With access to real-time data and visibility over your entire operations, you can rest assured that your field service engineers are doing an outstanding job and that your customers are satisfied.

In this article, we’ll explore what field service management is before sharing the top five ways businesses can effectively oversee their field-based workers using modern workforce management technology. 

What is Field Service Management?

To put it simply, field service management (FSM) is a method of organising and enhancing work performed outside of the office. But, as we mentioned earlier, the majority of businesses rely on antiquated, error-prone manual processes to manage their workflow.

Unfortunately, traditional methods of handling your field technicians are time-consuming and ineffective. Not to mention that they can cause a host of issues, including poor first-time fix rates, delays and booking clashes, and workplace-related injuries.

In contrast, field service management technology has the potential to completely revolutionise the industry, giving managers more control and visibility over their entire operations than ever before. Consequently, you’ll be able to improve productivity, provide better service to your customers and boost your bottom line.

The best field service platforms come with an app that arms your field-based workers with all the essential information they need, regardless of location. With such a powerful tool at their fingertips, your technicians will have the ability to do the following:

  • Log expenses in seconds
  • Capture photos and signatures
  • View available stock, parts and equipment
  • Complete risk assessments and view method statements
  • Access the CRM (customer relationship management) system
  • Carry out electronic vehicle walkaround checks
  • Fill out and submit timesheets
  • Communicate with your back-office staff in real-time

Providing your field technicians with the best technology not only ensures that they can complete each job to the highest standard, but you’ll have a better understanding of what is happening off-site. You can then use the real-time data that the FSM technology captures to make crucial business decisions that enable you to grow your operations more rapidly.

How Can Modern Technology Help Manage Field Service Engineers?

If the COVID-19 outbreak has taught us anything, it’s that technology has the power to transform the way businesses operate. In fact, companies that adopt technology report a higher rate of recovering from pandemic-related economic challenges.

In addition to the overall advantages to your organisation, technology can also help you manage your field-based workforce more effectively. Here are the top five ways that your business could benefit from implementing a field service management platform:

1. Create a More Effective Job Schedule

Currently, 25% of field service businesses rely on spreadsheets for job management. The remainder use whiteboards and other unreliable manual methods. As such, it’s no surprise that job scheduling presents a significant challenge to many organisations.

Let’s imagine that a customer has requested a plumber to fix their shower on Thursday at 10:00am. They schedule an appointment with one of your employees, who assigns Dev to the job. 

At the same time, another team member is also making a booking for a customer on Thursday at 10:00am. They can see that the customer is based in Wakefield. Dev’s 9:00am appointment on Thursday is in Wakefield, so it makes sense to assign him to this job straight after.

Both employees add the bookings to the spreadsheet, not realising that there’s a scheduling issue. Unfortunately, on Thursday, Dev finishes his 9:00am booking and realises that he somehow has to be in two places at once. 

Now you face the dilemma of either letting one of your customers down or trying to find another plumber nearby who can attend one of the appointments at the last minute. Not ideal.

Luckily, job scheduling issues can become a thing of the past with modern field service management technology. With access to real-time data and an intelligent scheduling assistant, your team can assign technicians to jobs based on location, availability, traffic information, job constraints and vehicle type.

Therefore, you can rest assured that you’ll have the right resource in the right place. Every time.

2. Provide Real-Time Connectivity

Data from MarketsandMarkets estimates that the global field service management market will more than double in size between 2019 and 2024. One of the primary reasons for such rapid growth is the increasing demand for mobility solutions that support real-time visibility into field service operations. 

In a world where technology can provide real-time connectivity, it doesn’t make good business sense to continue banking on phone calls and texts from technicians every time you or your customers need an update. Second-hand information is slow and unreliable, leading to a range of potentially costly issues further down the line.

Modern field service management solutions, such as BigChange, allow you to view your entire operations at the touch of a button and keep everyone in the loop simultaneously.

For example, once your team has scheduled and dispatched engineers, they can send instant messages to your customers, which provides an estimated arrival time. In the meantime, you can see exactly where your technicians are using geolocation vehicle tracking so you can ensure that everyone is on schedule.

Once your technicians are on-site, they can complete pre-determined workflows from their mobile devices, which guarantees that they’re carrying out their projects to your high standards. Finally, once the work is finished, they can again use their mobile devices to send essential documents and invoices to the back-office team and customers before marking the job as complete.

It’s never been simpler to stay connected with your field-based workers. 

3. Promote Efficiency and Productivity

Did you know that around 75% of field service businesses that adopt mobility tools have enjoyed increased employee productivity?

Whilst traditional methods of managing your workflow may get the job done eventually, they are slow, leave a significant margin for error, and are unfit to deal with modern customer expectations. 

If your workers often have to arrive at jobs without the information they need to hand, or the information is consistently incorrect, their morale will take a nosedive, and they won’t be as productive.

Contrastingly, when you use a state-of-the-art field service management system that includes an integrated mobile app, you can provide your technicians with everything they need to know in the palm of their hands. With the ability to access vital information in seconds, your technicians can complete their jobs more promptly and efficiently.

Plus, using the intelligent job scheduling feature, your back-office team can organise each field service engineer’s working day in a way that optimises their time. Instead of spending several hours travelling between customers, you can dramatically decrease the amount of time spent on the road by assigning work to your technicians based on proximity and traffic information.

4. Increase First-Time Fix Rates

According to 54% of field technicians, not having access to pre-work site data is the industry’s biggest bottleneck. Suppose you expect your field engineers to attend a job without giving them all the information upfront. In that case, it becomes much harder for them to do an adequate job and will likely mean that they’ll need to revisit the customer later to complete the work.

On the contrary, when your engineers can access a field service management platform directly from their mobile devices, they can view the most up-to-date case files and ensure that they gain a strong understanding of the customers’ requirements before starting the work.

Plus, your back-office staff will have already used the real-time data the system provides to assign the right stock and equipment to each project, meaning your technicians will never arrive with the wrong gear.

With the proper knowledge and equipment in place, your field technicians won’t have to worry about finding a workaround, wasting time going back and forth with your back-office team, or scheduling another appointment with your customers. Instead, they can focus on doing what they do best.

5. Improve Health and Safety

Research from The Health and Safety Executive (HSE) shows that UK businesses lost a staggering 38.8 million working days due to non-fatal workplace injuries and occupational ill health during 2019-20. Aside from inconveniencing businesses and employees alike, poor health and safety measures can also cause severe reputational and financial damage.

The good news is, by using a field service management system, injuries and illnesses can – for the most part – be avoided. For example, before beginning any job, your field engineers can view method statements and complete risk assessments to ensure that they’re operating compliantly.

When required, technicians will need to obtain sign-off on the documents, which are completed on their mobile devices, before they can begin any work. 

Furthermore, if a field engineer deems the environment unsafe or believes a hazard could jeopardise the job, they can immediately alert your back-office team. Your employees can then communicate directly with the field technician to mitigate any risks and get the work back on track without compromising anyone’s health or safety.

However, for technicians working on the field, customers’ sites are not the only place where workplace injuries can happen. A large portion of their day is spent on the road, so you must also consider ways to keep workers safe as they travel between projects.

With a field service management platform like BigChange, you can use the geolocation vehicle tracking feature to assess your technicians’ driving. Your drivers will then receive a score that you can track over time, meaning you can reward safe behaviour and provide additional training for those who take more risks on the road.  

Manage Your Field Technicians More Efficiently with BigChange

BigChange is the complete Job Management Platform that’s helping field service businesses across the UK to win more work, take control of their operations and deliver winning customer experiences.

Bringing together customer relationship management (CRM), job scheduling, live tracking, field resource management, financial management, business intelligence into one simple to use and easy to integrate platform your business can run on.

Want to find out more?

Discover how our market leading Field Service Management Software can make your business grow stronger here and arrange a free demo today.

As a field service business leader, it’s your responsibility to ensure that your workers are safe and that your operations are compliant. Failure to meet compliance laws and regulations, such as the Health and Safety at Work Act 1974, could put your business at risk of severe operational, financial and reputational damage. 

However, it can be tricky to maintain strict compliance when you don’t have the right tools or complete visibility over your operations. 

Thankfully, there are plenty of ways that you can use modern technology to run your organisation compliantly. Read on to learn how to improve compliance within your field service operations using BigChange’s job management software.

How to Improve Compliance: Four Top Tips

Running your field service operations compliantly doesn’t have to be a headache. With the right solution in place, you and your employees can maintain accurate records, carry out work according to rules and regulations, and protect customer data all on one platform.  

Here are just some of the ways you can improve compliance using state-of-the-art workforce management software:

1. Complete a Risk Assessment

Not only will a risk assessment help you to identify any potential hazards in the workplace, but it’s also a legal requirement to document it if you employ five or more people.

There are several pieces of information you must note when carrying out a risk assessment:

  • Which hazards the assessor identified
  • The persons or groups that could be affected
  • The methods your organisation put in place to mitigate risks
  • Who is monitoring the preventative measures
  • Who carried out the assessment
  • The date of the assessment

You must also show that you’ve taken measures to mitigate risks that comply with the Health and Safety at Work Act and associated regulations.

Historically, field service businesses have relied on humble clipboards and pens to conduct their risk assessments. But, traditional manual methods of detailing workplace hazards are inefficient and challenging to keep a record of for future reference. 

Instead, when using a field service management system with built-in health & safety features, you can keep a digital record of all risk assessments for easy access. Plus, you can use your findings to create method statements in the system, which all engineers will have access to, ensuring that they carry out all work safely and compliantly.

For guidance on how to carry out a risk assessment, click here.

2. Enhance Your Communication Methods

When it comes to health and safety compliance, communication is critical. Engaged employees are five times less likely to have a safety incident than non-engaged employees. Therefore, you should ensure that every member of your team has access to essential information.

BigChange’s field service software for iOS and Android provides your engineers with everything they need to know in the palm of their hands. Then, once your workers have completed a job, they can fill out all the necessary paperwork from their mobile device and send it straight back to the office in real-time.

You can set mandatory fields in each document to ensure that your technicians are carrying out work compliantly. For example, you can require your workers to attach photos of their completed projects or obtain customers’ signatures. 

As a result of improving communication between technicians and back-office staff and providing necessary information upfront, you’ll find that your workers can operate more compliantly. Additionally, by streamlining your processes, your workers can maximise their time to complete more jobs per day.

3. Create Mandatory Workflows for Field Technicians

Not only can intelligent, digital workflow automation increase productivity by 20%, but it also ensures that your technicians are working compliantly. 

With the BigChange job management software, you set your own workflows in the system that technicians must follow. The workflows prevent your engineers from carrying out any work until they’ve electronically confirmed that they have followed all your health and safety protocols beforehand.

The system also allows you to create multiple vehicle-specific or role-specific safety checks. Your team will also have access to all previous tests, enabling them to view outstanding defects and fix or reconcile issues directly from the app. 

4. Manage Confidential Customer Information Digitally

Keeping records is an essential part of running a business. However, when all your documentation is paper-based, you have to find somewhere to store it and potentially hire staff to manage the filing system. Not to mention that you run the risk of breaching GDPR (general data protection regulation) if you don’t manage customer information correctly.

In contrast, BigChange’s CRM system enables you to carry out GDPR compliant management of individuals’ data and give your customers opt-in preferences, so they have peace of mind that your team has recorded their information with their consent. 

Most importantly, our software is cloud-based, meaning that all information is highly protected. Consequently, you and your customers can rest assured that all confidential information will remain that way.

Guarantee that Your Field Service Operations are Compliant with BigChange

Your people are your most important asset. 

Using our leading Field Service Management Software will give you the power to keep your employees working safely and ensure their personal information is secure and up-to-date.

With our online driver behaviour analysis, risk assessments, method statements and vehicle walkaround checks, you can rest assured that health and safety are a number one priority.

Want to find out more?

Discover how the BigChange complete Job Management Platform can make your business grow stronger here and arrange a free demo today.

BigChange

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