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Mobile crane hire company ALTIDA is improving the efficiency of its transport operations with a Mobile Workforce Management solution from BigChange. Used to schedule, route and monitor the company’s fleet of mobile cranes and lifting gear, the single platform back office, mobile app and tracking solution is already reducing administration, improving customer service and supporting financial control. With the significant management benefits provided by JobWatch, the system is set to underpin major expansion of the business being planned later this year.

“Prior to the introduction of JobWatch we relied on paper – paper planning, paper maps, paper time sheets, paper service reports, paper invoices,” commented Shane Stephen Hill, Group Operations Manager at Chesterfield based ALTIDA. “With JobWatch this is now all automated. A schedule is created, routes produced and communicated to drivers via their PDA’s. We can monitor vehicles and driver behaviour, accurately record onsite activity and answer customer queries promptly. This is reducing back office administration, improving the efficiency of our mobile operation and supporting business growth.”

ALTIDA uses JobWatch to schedule and route its fleet of mobile cranes, lifting gear and supporting service team. By automating the scheduling and communication of hire contracts and service requests, ALTIDA has reduced back office administration and improved route planning, allowing drivers to amend and share sometimes otherwise unmapped or hard to find locations with other drivers. This is already realising improvements in efficiency and reducing unnecessary mileage.

With real time monitoring of vehicles and driver behaviour, ALTIDA is also able to respond quickly to queries or requests from either drivers or customers, and accurately record onsite activity for more precise invoicing. The automation of timesheets and invoicing is also improving cash flow through the business, as the accounts department no longer has to wait for driver operators to return to base to get timesheet information.

“Although we are already achieving a return on our investment, we are just scratching the surface of the enormous functionality offered by JobWatch,” continued Shane. “With the ongoing support of BigChange, especially the 24/7 RoadCrew team, we know we have the management processes and infrastructure to support growth and an expansion in services offered.”

BigChange founder and CEO Martin Port added, “ALTIDA is an ambitious company with exciting plans for the future and we are delighted to support them as they continue to grow and diversify.”

Komatsu Forest, the sole supplier for Komatsu timber harvesting equipment in the UK and Ireland, is reaping the rewards having implemented a Mobile Workforce Management solution from BigChange Apps. Since introducing JobWatch, Komatsu Forest estimates it has improved operational efficiency with engineers achieving a three percent gain in productivity. Customer service has been boosted with same day reporting and timely invoicing, and the company has also improved health and safety compliance with automated vehicle checks and risk assessments.

David McIlwraith, Managing Director of Komatsu Forest Ltd, commented, “This was a completely new system for us. For years we have been running our business on spreadsheets, and this resulted in a high level of admin due to the paper trail produced. We were also in the market for vehicle tracking but knew we wanted to everything through a single system.”

JobWatch from BigChange Apps offers a paperless way to plan, manage, schedule and track Komatsu’s mobile workforce. This powerful web-based platform combines back office software, mobile apps, fleet management and real-time vehicle tracking in one simple to use system.

Prior to the introduction of JobWatch, Komatsu operated a paper based reporting system with engineers completing paper timesheets and job reports – often late and with varying competency. This information was then manually entered into a number of different systems, for example, customer invoicing and payroll. Since implementing JobWatch, Komatsu Forest estimates it has saved in region of 1,000 man hours per year through the automation of essential documents and timesheets. Customer service has improved as service reports are filed on the same day the work is completed, and invoices are issued more promptly, improving the business’s cash flow.

“We now handle all documentation and all time management through JobWatch,” continued McIlwraith. “This includes vehicle checks, timesheets, risk assessments, job cards, machine inspection reports and much more. When we need it, JobWatch will also handle our stock control and invoicing, and we have even had the system adapted to cover workshop usage too. Literally, our engineers do not need to pick up a pen – everything is done at the touch of a screen.

“On the few occasions we have needed it, the 24/7 RoadCrew support has been excellent; good response times and regular updates.”

BigChange founder and CEO Martin Port added, “Securing tangible returns on investment for our customer is what BigChange and JobWatch are all about, and working with businesses like Komatsu Forest to achieve this is truly rewarding.”

BigChange

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