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BigChange the Mobile Workforce Management technology specialist has won contracts to supply some of the UK’s biggest equipment rental businesses with its three-in-one JobWatch system for over 5000 mobile technicians, engineers and drivers.

A hire-specific version of the JobWatch mobile workforce management system has been implemented by leading players including A Bird, Elliott Group, HSS Hire, Nixon Hire, John Deere, Morrison Utilities, Komatsu, Haulotte, Garic, A1 Group, Procomm Site Services, Hawk Group and Fourjays.

The turnkey solution from BigChange has introduced a paperless revolution, equipping mobile workers with a Samsung Android tablet that manages receipt of job instruction, electronic proof of collection and delivery, site servicing, timesheets, electronic start-of-day vehicle walkaround checks, driver behaviour scoring promoting safe eco-driving, tachograph interface and Health and Safety procedures. The system is also a rich vehicle tracking system providing real-time location updates.

The system is integrated with leading Hire Management systems including MCSrm and InspHire meaning that planned services, repairs, deliveries and collections are automatically pushed through to JobWatch. On logging on to the app at the start of each day, drivers and technicians are guided to start their timesheet, conduct a walkaround check that meets DVSA requirements (recording, photographing and alerting any vehicle defects) and have instant access to their jobs for the day.

In the back-office, the system is enabling planners to respond faster to customer needs, intelligently allocating work orders based on real-time engineer availability, skills, live location and parts stock levels. This is significantly increasing productivity, minimising customer wait time and driving first time fix and ensures this can be achieved at the most competitive cost. The JobWatch system is saving Hire operators across Modular Buildings, Portaloos, Construction & Forestry, Plant & Equipment, Lifts, Platforms and Power Generators hundreds of thousands of pieces of paper annually and has significantly improved back-office administration. Engineers and drivers receive their work orders instantly on the JobWatch mobile app with paper job-cards and service repair worksheets replaced by equipment-specific electronic workflows that guide technicians at every step including risk assessments and method statements. Engineers no longer need to return paperwork to the back-office, saving a huge volume of previously manual back-office processing.

The workflow also effectively manages damages and chargeable items; photos captured at the point of delivery or collection are automatically relayed to the back office, allowing them to instantly raise an invoice for chargeable work. Photos are time, date and location watermarked, providing robust proof of condition.

Graham Wood, Group Logistics Manager at Nixon Hire commented:

“With the support of JobWatch, every one of our fitters has boosted their productivity by around 20 percent. This allows us to further absorb company growth and efficiently deploy the current resources we have before we look at recruiting additional resources. We get to where we need to be, when we need to be there, and we do what we say we are going to. This is also improving our customer service levels – evidenced by an increase in On Time Arrivals by more than 10 percent and a rise in First Attempt Job Completions by more than 5 percent.”

The JobWatch system is also providing a detailed work and maintenance history for all rental assets, giving management visibility of productivity and utilisation across their operation as well as a real-world view of how long jobs are taking. This ensures they are able to more intelligently schedule and deploy resources to meet actual requirements. A detailed picture of costs are reported down to the resource level, taking into account travel time, fuel, parts and resource costs. For portable loos, the technology is even automating waste transfer notes.

BigChange users benefit from 24/7 on-demand RoadCrew customer service for all back office users and drivers including remote support and management of all tablets.

CONTACTS:

BigChange Apps: Martin Port, marketing@www.bigchangeapps.com, tel +44 (0)113 457 1000
Reader enquiries: email:info@www.bigchangeapps.com, phone +44 (0)113 457 1000, www.bigchangeapps.com

Leeds-based finalist, BigChange specialises in mobile workforce management, and will be heading to Barcelona for the Mobile World Congress in February. Three other finalists will be competing, with only one of them set to be crowned the Best British Mobile Startup of 2017.

Who are BigChange Apps?

BigChange Apps are the next big thing in mobile workforce management. They have brought us JobWatch – an end-to-end solution that can be applied to almost any sector.

Those who sign up to JobWatch can see an increase in productivity and profitability just by using this little web-based app that packs a punch. It even integrates with accountancy software like Sage and Quickbooks for ease of use.

This revolutionary company started out in 2012 and is aiming to transform several industries with its software. The BBMS could be the springboard this company needs to infiltrate the global market.

What did they say about Best British Mobile Startup?

After their success in Leeds, we caught up with BigChange Apps, and this is what they had to say about their experience:

What made you enter the Best British Mobile startup competition?

The opportunity to showcase our business to the judges, and global investors, at the world’s largest annual mobile industry gathering was too good to miss! It’s a potential game-changer for us, and is something we want to be a part of. The MWC is a hive of innovation and excitement, and the prize itself is an opportunity of a lifetime.

How was your experience of winning the regional competition?

Competition was fierce; there were so many incredible pitches and innovative business ideas and platforms. Having applied previously in 2015, we knew how discerning the judges would be. We were overjoyed when we heard the result – it feels great to have reached the final and is a real credit to our team who have made the app and platform what it is today.

What do you think is the biggest challenge in a startup pitch?

Getting your proposition across concisely, emotively and engagingly in a short amount of time. There’s a lot you need to cover – from why it’s disruptive, why customers should care about it, to the traction you’ve already gained. The stakes are high, so you need to keep your cool. Absolute focus and true passion is essential.

How will you prepare for showcasing at Mobile World Congress in Barcelona?

Practise makes perfect! We will sharpen our pitch so we can make a huge impact in the final. We want it to be pitch perfect, but at the same time, we know taking part will be a lot of fun! The main thing is to look forward to this incredible opportunity.

Why will your company become this year’s Best British Mobile Startup?

Our product, JobWatch, has a lot to offer the supply side of the business and the end consumer – it’s an incredibly attractive proposition. We’re one of the first companies to combine a business management platform, an on-demand app for consumers, and a global collaboration network for sharing and sub-contracting work. Our growth in the last few years demonstrates the global potential. BigChange Apps also has great leadership and an energised, passionate team who are on a mission to really make a difference worldwide. These are the qualities that will make us a winner in 2017.

The final’s not too far away now. Will this app be a success like former winners RefMe and what3words? We’ll find out soon.

POSTED IN FEATURED · TAGGED: BIGCHANGE APPS, KPMGMWC, MWC17, START-UP

Martin Port Signature
Martin Port
Founder & CEO

BigChange

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