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The UK’s leading Commercial Vehicle Cleaning company LPW has rolled out BigChange’s 3-in-1 JobWatch system across its 130-strong fleet.

Their Mobile Fleetwash units provide convenient on-site cleaning for thousands of vehicle operators across the country including DPD, Maritime Transport, Tesco, Sainsbury’s and XPO. The all-in one JobWatch system from BigChange combines a back-office CRM system (linked to Sage 200) with job scheduling, an Android mobile app for mobile washing technicians and real-time GPS tracking of all vehicles in the fleet.

Founded in 1972, LPW have been making vehicles shine for more than 45 years and have grown to dominate the UK’s commercial vehicle cleaning market. Innovations such as the company’s Mobile Fleetwash division have brought clients the added convenience and flexibility of on-site cleaning with state of the art washing equipment and detergents. Cleaning in excess of 20,000 vehicles per week, the company identified the need to switch to a paperless and seamless approach to planning, managing and scheduling jobs, giving customers a single point of contact and the ability to make booking as easy as possible. After evaluating a number of software vendors, LPW chose JobWatch from BigChange.

The JobWatch system has revolutionised the booking and scheduling process, connecting the contact centre with mobile washing technicians in real-time. Integrated CRM ensures a single unified view of the customer across their multiple sites and individual vehicles. This has given customers a true view of cleaning KPIs and allows effective management of their cleaning plan. Intelligent scheduling allows advisers to quickly offer customers cleaning slots at a time and date to suit them, taking into account real-time technician and equipment availability, proximity to the customer and live traffic data. The intelligent scheduling engine ensures maximum flexibility for the customer whilst minimising travel time and distance, driving fuel savings and a reduction in emissions. Real-time visibility of the operation ensures contact centre advisors are empowered to answer customer questions in an instant, and automated estimated time of arrival (ETA) alerts by email and text message ensure customers are always fully informed.

BigChange technology is saving LPW hundreds of thousands of pieces of paperwork annually, replacing manual paper job-cards with electronic workflows running on a rugged waterproof Samsung Android Tablet used by each technician. Each day, technicians complete an electronic walkaround check, logging and photographing any defects that are managed to resolution via integrated fleet management functionality. On starting their timesheet, technicians have instant access to their jobs for the day with detailed information about each customer, site and vehicle. Job data is automatically loaded into the integrated sat-nav with turn-by-turn guidance and live traffic updates. On arrival, the app ensures technicians wash the correct vehicles and keeps a detailed audit trail of work completed on each car, van or truck. Photos can be captured before and after the washing process for added proof of service. On completion, customers automatically receive electronic job-cards via email, proactively confirming completion. This instant sync with the back-office means no ‘paperwork’ needs to be returned for processing and allows LPW to invoice immediately from the JobWatch system.

Daniel Woods, Group IT Director at LPW Europe commented:

“The BigChange system has been a game-changer for us. Our entire team is now seamlessly connected on one single cloud based platform and the technology is supporting our growth plans. Scheduling on-site visits to clean over 20,000 vehicles per week was proving to be a real logistical challenge but this scalable system is ensuring we can deliver a dependable and high-quality service that can be delivered at competitive cost for our clients.”

NOTES TO EDITORS
For further information please contact:
BigChange Apps: Martin Port, marketing@bigchangeapps.com,
tel +44 (0)113 457 1000
Reader enquiries: email:info@bigchangeapps.com, phone +44 (0)113 457 1000, www.bigchangeapps.com

About BigChange

BigChange by name, BigChange by nature! BigChange is an established force in mobile workforce management and telematics, offering a system that transforms the way companies manage their mobile operations.

JobWatch from BigChange is the paperless way to plan, manage, schedule and track a mobile workforce. This powerful all-in-one Mobile Workforce Management platform combines back office software, mobile apps, fleet management and real-time vehicle tracking in one simple to use system. Using JobWatch, customers can manage their entire operation, from quote all the way through to invoice.

About LPW
LPW is the UK’s largest commercial vehicle cleaning company. They offer a fixed site cleaning services at Truck stops around the country, a Mobile on-site cleaning service nationwide and also sell vehicle cleaning products ranging from jet washes and detergent to ancillary products such as screenwash and other cleaning products. They work with their clients to find the best solution for cleaning their fleets and keeping their clients brands well represented on the UK’s roads.

For more information please visit https://www.lpweurope.com/.

BigChange powers ahead in quarter one 2017 with 100% sales growth and on track for annual turnover of over £7m. New orders in the period reached £2.7m pushing our subscriber base to over 12,000 across our customer base of 540 organisations.

New customers such as Innserve Ltd, Sheffield City Council, London Borough of Bromley, Garic, High Access, Watson & Hillhouse, P&O Ferrymasters, FSH (Group) and many more all joined the BigChange revolution in Quarter One. Our new customer acquisitions work in the following sectors: Catering Hospitality & Event Hire, Construction, Public Sector, Plant Hire, Civil Engineering, Maintenance and Cleaning Services, Transport, Bus & Coach Travel, Electrical, Plumbing, Heating, Fire, Security, Facilities Management, HVAC, IT Networks, Printing, Glazing, Waste Management & Water Hygiene

Awards & Progress

I’d like to reflect on some of our proud achievements in quarter one

  • KPMG Best British Mobile Start Up 2017– Runner up
  • Northern Tech 100 league table – 12th fastest growing tech business
  • Real Business Future 50 – Rated BigChange one of the most disruptive UK organisations in 2017

Four years ago, I founded BigChange with a vision to harness the benefits of a powerful, feature rich 3-in-1 Mobile Workforce Management platform that would be within reach of businesses of any size. We have combined back office CRM, Job Planning & Scheduling, a Rich Mobile App and Vehicle Tracking to help organisations go Paperless, making them more Efficient and Safer. As well as the UK, we have customers in Ireland, France, Spain, Finland, Norway, Australia and the USA.

Digitizing the customer journey

I owe a huge thanks to our customers who have worked with us along the journey. They are the catalyst of our rapid growth and have helped us shape our system. JobWatch has transformed productivity and profitability for our customers and is revolutionising the service experience for their own customers.

Events

We look forward to welcoming you to the following exhibitions

  • Commercial Vehicle Show NEC Birmingham, 25th-27th April, Hall 4, Stand 4G61
  • Service Management Europe London Excel, 20th-22nd June, Stand M750

New Product Launches

During Quarter Two 2017 we will launch more applications and new features including workflow and process automation, collaboration between your company and your sub-contractor community (Job Sharing) and an on-demand service app; that our clients can deploy for their own customers. This will give every customer (no matter their size) the ability to have their own App in the iTunes or Google Play store for their customers (businesses or consumers) to book, track and manage their work in real-time with secure payment options. These developments are part of our vision to allow organisations to become even slicker and more efficient whilst improving the quality of service.

I’d like to wish you good health and lots business success in the future.

All the best

Martin Port

CEO

Tel +44 113 4571000 Ext 333

Mobile +44 7973 671779

BigChange
3150 Century Way
Thorpe Park
Leeds LS15 8ZB
Tel +44 113 4571000

Email martin.port@bigchange.com

Web www.bigchange.com

Martin Port Signature
Martin Port
Founder & CEO

Mobile Workforce Management innovator BigChange was recognised as one of the fastest growing technology businesses in the north.

BigChange ranking 12 out of 100 in the Northern Tech Awards league table compiled by government-backed Tech North in association with GP Bullhound, the European technology investment bank.

The awards recognise the entrepreneurs and businesses that have led the growth of the Northern digital economy in the past few years. Winners were selected by a panel of high-profile judges including Richard Flint, Chief Executive of Sky Betting and Gaming, David Rowan, former editor of WIRED UK, and Carol Kane, CEO and co-founder of Boohoo.

Ranking in the top-15 on the league table recognises BigChange’s sustained year on year growth exceeding 85%. The company was founded in 2013 by Leeds based Entrepreneur Martin Port who has a track record of growing successful ventures in the Telematics and Mobile Workforce space. Martin was previously the 2008 Ernst & Young Entrepreneur of the Year for Technology and Communications and his Telematics business Masternaut ranked in the Sunday Times Tech Track 100 in 2007, 2008 and 2009.

BigChange’s 3-in-1 Mobile Workforce Management platform ‘JobWatch’ combines cloud based CRM and Job Scheduling with an Android mobile app for drivers and technicians, plus real-time tracking of vehicles, assets and resources. The technology is used by over 15,000 subscribers across 500+ small, medium and large sized enterprises. The platform works out of the box, offering rapid implementations for businesses of any size and in any sector. Clients include Komatsu, HSS Hire, Serco, Silentnight, Elliott Group and Hargreaves Logistics.

Martin Port, Founder and CEO, BigChange commented:

“We are proud to have reached 12th place in the league table. Our rapid growth recognises the traction of our product in the marketplace and the impact it is having in the Mobile Software sector – our customers want proven return on investment and benefits from their technology and that is exactly what we are delivering for them.”

The Northern Tech Awards celebrate the continued expansion of the Northern digital economy, which continues to go from strength to strength. In 2016, the winner of the Overall Judges’ Award, Skyscanner, served as a shining example of Northern success when it was sold to Chinese travel company Ctrip for £1.4bn.

Hugh Campbell, Managing Partner of GP Bullhound, commented:

“After years of huge potential, Northern tech companies now command the valuations and deals worthy of international recognition. The tech sector in the North is more robust than ever and high profile transactions will continue establishing the region’s reputation as a home for profitable tech companies, a real depth of talent and genuine software innovation.”

Richard Flint, CEO of Sky Betting and Gaming and judge at the Northern Tech Awards, commented:

“The awards have shown just how strong the tech sector is in the North. The rapid growth achieved by so many of these fantastic companies is testament to the innovation and ingenuity present in the region.”

BigChange

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