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We’ve all received unwanted nuisance calls and SPAM emails, some of us may have suffered from identity theft and fraud too. These are just some examples of the misuse of our personal data.

The General Data Protection Regulation (GDPR) is the European Commission’s way to strengthen and unify data protection for individuals within the European Union and beyond. Whilst the UK may be leaving the EU, the UK has confirmed GDPR will still become UK law. There’s no opt-out from the legislation, it dramatically increases the levels of fines for non-compliance and data breaches, and your systems, processes and data need to be in shape by 25th May 2018.

BigChange is a software and data company that continuously improves information security and uses its flagship JobWatch system to manage its business including personal data. We have our GDPR compliance well in hand, and we’re making available some of the JobWatch tools we’ve developed to help our customers with their compliance.

As a business, a Data Controller, you may be managing data about individuals because they consent to you doing so, or because you have a contract in place. We can help.

Managing data subject consent could be time consuming, GDPR requires that you record a periodic opt-in. JobWatch CRM records which data subjects opt-in, how and when. We will soon release the ability to select a set of people, send them a branded email requesting consent, and record who opts-in. Specifically:

  • JobWatch CRM will include a list of Persons that you can filter on criteria including their Group and consent status;
  • Select Persons to whom to send an email based on your template; the data subject can click on links to either consent (aka “Opt-in”) or Opt-out to your processing;
  • Automatically or manually receive Opt-in requests, and record Opt-in or Opt-out for each Person;
  • For one or more Persons, your JobWatch administrator will have the option to mark the Person(s) as “do not process”, or to delete;
  • For a Group of Persons, report on the number of consent request, opt-ins, consenting persons, and opt-outs. This report may be used to demonstrate you are managing consent.
    All companies using personal data may receive requests from data subject requests. To comply with GDPR, your business has a fixed time to respond. JobWatch supports you in the timely recording, managing, fulfilling and reporting on your processing of data subject requests. Specifically:
  • JobWatch CRM Notes can be used to record and track the completion of all Data Subject Requests;
  • Your JobWatch administrator can extract a data subject’s personal data into a formatted report, and this may be used as the basis for responding to a Data Subject Access Request;
  • Similarly, your JobWatch administrator can extract a data subject’s personal data into an electronic file and this may be used as the basis for responding to a Data Portability request.
    Finally, and perhaps most importantly, the GDPR legislation requires that you manage personal data and keep it secure. This may be onerous for many businesses, but perhaps less so for BigChange customers who trust BigChange as its secure Data Processor with a history of information security continuous improvement. We secure all data in Amazon AWS which includes security features that just can’t be replicated with on-premise storage. Additionally:
  • JobWatch already has a comprehensive system of user profiles, privileges and constraints defined by your system administrator;
  • Furthermore, we are enhancing the logging and reporting of user activities within JobWatch so that your administrator can report on changes to user privileges, and significant data changes.
    GDPR – is coming soon to businesses across the UK and beyond; BigChange can help you to comply.

Martin Port Signature
Martin Port
Founder & CEO

Multi-Trade property service company The McDougall Group has boosted the productivity of its mobile workforce with the introduction of a BigChange service management system.

Providing all trades reactive repair services to social housing and new build sector, McDougall has equipped its tradesmen and engineers with smartphones and tablets running JobWatch, part of the all-in-one solution from BigChange.

McDougall services predominantly social housing landlords across central Scotland with a fleet of 30 vans and 4×4’s operating from offices in Grangemouth and Glasgow. The entire mobile operation is managed using BigChange, with the cloud-based system handling all work planning, CRM, scheduling and reporting via Samsung tablets and phones. Integrated vehicle tracking and navigation provides live information for customer service with recorded data for billingtimesheets and driver duty of care.

David Robbie, Managing Director of The McDougall Group commented:

“The introduction of BigChange has had a fundamental impact on the way we operate.”

David continued:

“By automating job scheduling and routing, and cutting paperwork we have increased the number of jobs we can do with the same resources. Productivity has been boosted by 17 percent and mileage has been cut. It’s a move to real time working which has allowed us to extend the working day. Our tradesmen no longer need to come in to get their jobs and are now on site an hour earlier and Gas Landlord and Electrical Certificates are delivered to clients electronically as soon as the job is complete. Tenants receive an appointment for every repair and text updates at every stage of the process. Customer Satisfaction is completed electronically for every job completed.”

McDougall provide a very wide range of services backed by a team of multi-skilled tradesman and workshop facilities. Jobs can involve anything from kitchen unit repairs to fixed leaking taps and boiler servicing, installation and repair and this adds a lot of complexity to subsequent billing. Records therefore need to be good. With a move away from paper-based systems, BigChange provides more accurate and up to date data which is vital for providing proof of service and dispute-free invoicing.

David commented:

“BigChange provides valuable management information for tighter control over operations.”

“Introducing new technology to manage work is a one-off opportunity to re-engineer the business. It basically puts the onus on our tradesmen to adhere to good working practices and proper procedures and that ultimately means a more professional, more efficient and better-organised business and taking a mandatory photograph of completed works introduces an element of self-auditing ensuring the standard of work left is always high.”

David added:

“We chose BigChange because we were looking for a fully integrated system between vehicle management and job scheduling, with the ability to invoice and ultimately track orders all the way through from start to finish. With previous systems there was always paper involved somewhere so we were looking for one system that was completely paperless, giving us real control and providing a proactive experience for the end customer.”

BigChange provides a paperless way to plan, manage, schedule and track any mobile workforce with a seamless solution for managing the entire operation from quote all the way through to invoice. BigChange is a 5-in-one Mobile Workforce Management platform that combines a customer booking app, cloud based back-office CRM and job scheduling, a rich mobile app for the driver or engineer combined with real-time vehicle tracking. Easy and intuitive to use, customise and implement.

Brendeck, the manufacturer of commercial vehicle wash systems, has transformed its field service operations with mobile apps from BigChange.

Engineers installing and servicing hundreds of installations at some the UK’s biggest distribution depots, have been equipped with rugged tablets connected to BigChange’s cloud-based job management platform. The all-in-one system that includes CRMjob scheduling and integrated vehicle tracking and routing has replaced paper job sheets with real-time electronic reporting, boosting customer service.

Brendeck provides a one stop shop for commercial vehicle washing and supplies pressure washers and truck washers, together with servicing and chemical supplies. Brendeck washers are used by some of the UK’s largest transport operators with 14 field engineers undertaking Preventive Planned Maintenance work and ad hoc repairs.

Prior to the roll out of BigChange, Brendeck relied on handwritten paper job sheets from their engineers. However, to collate and process these paper reports was proving time consuming and there were delays in communicating back to the customer with, for example, quotes for spare parts or further servicing work.

Alan Taylor, Managing Director of Brendeck commented:

“Since introducing BigChange, we have completely transformed our field service operations.”

Mr Taylor continued:

“Because we are getting job sheets back immediately after engineer visits we in turn report back to the customer almost immediately, perhaps with a quote or equipment care recommendation.”

Back at Brendeck’s headquarters which are located centrally in Alfreton, Derbyshire, customer services have instant, always-on visibility of the engineers on the road.

Linda Clarke, Brendeck’s Finance and Operations Director commented:

“When we get calls asking ‘where is the engineer?’ we can respond straight away. Sometimes our engineer is already onsite but with large depots they are hidden from view but thanks to BigChange’s live tracking and status updates we have total visibility and customers are always impressed.”

Brendeck has expanded its services to include the supply of chemicals for its wash equipment and has pioneered a system for remotely monitoring chemical tank levels. Plans are being made to extend BigChange to the chemical distribution service, with vehicle tracking and drivers equipped with BigChange tablets for reporting dispensing volumes and sales onsite.

Alan Taylor added:

“There is no doubt BigChange has been good for business. It gives us a real advantage by improving the utilisation and productivity of our service operation and certainly enables us to fit in more jobs in the day.”

He continued:

“The biggest benefits are in service as we can be a lot more responsive. It is, for example, much easier to call an engineer back to a site on the same day to rectify a problem. Before we had live BigChange reporting and tracking, the return visit would have been two days later.”

We’re very excited to announce that BigChange are joining Future Fifty in 2018.

The Future Fifty programme from Tech City UK has chosen a new cohort of 26 late stage companies and we can’t wait to work with them all.

Future Fifty gives 26 fast-growing companies immediate access to a valuable peer network; expert-led classes and workshops designed to take their businesses to the next levels; and a higher profile amongst the wider tech ecosystem. Future Fifty companies represent some of the country’s most exciting growth stage tech businesses, while changing the sectors that they operate in fundamentally.

In numbers:

The 26 late-stage companies this year are joining a larger network of Future Fifty companies and alumni, now totalling 126.

Of those that have been through the programme since 2014, Future Fifty’s track record now includes:

  • Five IPOs on the London Stock Exchange
  • 23 M&A’s of which 7 in the last year, including MatchesFashion.com (acquired $1bn), JustGiving (acquired $120m) and Shazam (acquired $400m).
  • Over $5.5bn raised in funding, including $1.7 billion in 2017
  • The companies have created 27,000 jobs around the world, demonstrating the extent to which tech is rapidly creating jobs and wealth throughout the UK, and have offices in 59 countries
  • A string of alumni companies that are household names including Just Eat and Zoopla.

Parveen Dhanda, Programme Lead for Future Fifty at Tech City UK, said:

“We’re delighted to welcome 26 new exceptional high- growth companies onto the Future Fifty programme for 2018, and to welcome back 24 of last year’s experienced participants. The Future Fifty class of 2018 includes companies from right across the UK, operating in sectors as diverse as cutting-edge fintech solutions, and innovative music hardware. But all these companies face common challenges in scaling their teams and operations, and share an ambition to build world-beating global digital businesses.”

“The Future Fifty will get access to some of the world’s leading innovators and experts in the form of our advisors and partners, and join a powerful network of the UK’s fastest-growing late-stage digital businesses, working to grow further, faster, together.”

Gerard Grech, CEO, Tech City UK, commented:

“In the tech sector, small and growing businesses are providing high-quality jobs, employment to more than a million people and great career paths. Future Fifty helps 50 of the UK’s most promising businesses to accelerate their growth and shows how Tech City UK, soon to be Tech Nation, can connect ambitious people and companies across the country.”

“By sharing knowledge and expertise Tech Nation can help these exciting businesses build faster and compete on the world stage. The prize for backing ambitious tech companies is huge: average salaries are almost £51,000, 44% higher than the average non-digital salary and the digital tech turnover of the UK is now worth £170bn and increasing all the time.”

Margot James, Minister for Digital and the Creative Industries, said:

“Congratulations to all those selected to join this fantastic scheme which aims to help some of the UK’s brightest and most innovative digital businesses expand. We’re working hard to make the UK the best place in the world to start and grow a digital business, filled with high-skilled, well-paid jobs of the future.”

Statistics:

  • 31% companies based outside London
  • 15% companies with female founder/co-founder
  • Average companie age: 8 years
  • Average revenues per year: £24.4m
  • Average number of employees: 142
  • 69% Business to Business companies
  • 15% Companies addressing both consumer/ business markets
  • 15% Consumer facing companies
  • 11% Female board members

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