The welfare of our employees, customers, suppliers and our community has always been at the heart of BigChange. This is why, when the Government instructed that everyone who could work from home should do so, we ceased visits to customers and asked all our employees to comply with this guidance.
REMOTE WORKING HAS THROWN UP SOME CHALLENGES BUT HAS ALSO ALLOWED US TO TRY OUT SOME NEW WAYS OF WORKING
We have found that remote onboarding is generally more effective than onboarding at customer sites as we are able to break up training into manageable chunks and pace the process to suit the customer. With less travelling, our account managers are more available and we can bring in Subject Matter Experts more easily. We are working to make remote selling and demonstrating as effective as meetings at customer sites, and the ability to record demonstrations and training is helpful for us and our customers. We have also developed JobWatch to enable customer signatures to be captured on their own devices, rather than the engineer’s device.
Our team of engineers installing trackers and other equipment are still visiting customer sites to access vehicles and we have a very small number of employees using the office where they cannot work from home. Both these groups are working under strict conditions with the necessary equipment and processes to protect them.
To protect all of our team we will not be returning to on-site meetings until the government guidance changes, and even after that we will use our own risk assessments to guide our advice to our team. You can review a copy of our current risk assessment here. If you would like to discuss this with any of our senior management team please get in touch.
HEALTH SAFETY AND WELFARE POLICY
BigChange Limited regards health, safety and welfare at work as a matter of foremost importance. It is this Company’s intention that its work will be carried out in accordance with the relevant statutory provisions and that all reasonably practicable measures are taken to avoid risk to its employees or others who may be affected, and are committed to provide adequate financial and other resources for this purpose.