BIGCHANGE MAKES LIFE A LOT SIMPLER FOR FM COMPANIES
BigChange gives you the power to manage scheduled maintenance and react to urgent jobs more effectively. You can allocate work based on real-time workforce, equipment and stock availability. JobWatch, our mobile workforce app, gives your field team everything they need from job directions and workflows to digital risk assessments and safety certificates, whilst providing live job progress for your office.
AUTOMATIC FOLLOW ON JOBS
With our automatic follow on job creation feature, never miss follow up work that needs completing. Where a job could not be completed, it will schedule in a job automatically. Our custom automation carries over information such as job contact, original job details, skills, constraints, financial line items, original mobile workers’ comments and other relevant detail. You save valuable time and admin, whilst your field workers know exactly what they need to do.
“We actually implemented BigChange at the start of the first COVID lockdown and it made a huge difference. With everything online anyone can log in, from the office, home or on-site, and access the information they need. This played an integral part of us maintaining a successful business at such a difficult time.”
SEE THE DIFFERENCE BIGCHANGE CAN MAKE TO YOUR BUSINESS, CONTACT US FOR A DEMO
Our 5-in-1 Solution
- Back office & CRM
- Job scheduling
- Vehicle and asset tracking
- Mobile workforce app
SUPPORT YOUR MOBILE WORKFORCE, STRENGTHEN YOUR CUSTOMER RELATIONSHIPS
BigChange makes life easier at every stage of the job
- Rugged tablets enable users to complete all checks and paperwork digitally
- Full job details and directions provided through the app
- Your team see the exact location of vehicles and provide customers with an ETA
- Live data with signature and photos to ensure correct job completion and audit trail
- Easy completion of risk assessments, safety certificates and other compliance forms
- Digital library includes schematics, best practice guides and other important docs
- Time-stamped, georeferenced photos provide proof of work carried out
- Our cloud-based solution means that all job data is immediately available online to your office and customers
- Live repair updates to insurers if required
- Accurate reporting and far fewer invoicing queries
- Set up automatically recurring jobs for your PPM contracts
“Since switching to digital working the Cinderella business has been completely transformed, BigChange has already generated an additional £100k of business a year but that’s just a start. We are already winning business with some of the UK’s biggest names and BigChange gives us a winning capability. Everyone is really impressed with the easy to access, real time digital information that the system provides.”
THE COMPLETE SELF-SERVICE PORTAL
Your customers can access their own personalised portal to make new job requests, view progress live and even download job cards and invoices once work is complete.
- Secure, controlled access with multiple roles defining what each user can access
- Live job progress with the option to track your resource live on the map
- Access previous jobs and download job cards and invoices
Our No Touch Signatures allow customers to sign off work remotely or at a distance, using their own phone or tablet – crucial when essential service work has to be completed while maintaining social distancing.
Sensitive Data, Stored securely
Our cloud-based technology means that you can keep all your sensitive data – and your customers’ details- safe and secure; while making it fully available to everyone who needs legitimate access.
STANDARD FORMS, PLUS CUSTOM OPTIONS
BigChange offers an extensive suite of form templates for all your (paperless) paperwork. As well as standard industry forms, you can generate your own custom forms and certificates. Or, you can hire our Professional Services team to create them for you. The BigChange Template Builder includes:
- Job cards
- Email templates
“With greatly improved and electronic reporting we can meet the stringent demands of the biggest operators in areas such as facilities management and insurance. It means we can expand to new areas and with such a powerful cloud and mobile working solution, there are no longer barriers to expanding nationally.”
Microsoft Word Add-In
Our Microsoft Word Add-In gives you a new level of flexibility for creating customised documents and emails. Create your own personalised financial documents, certificates, health & safety forms, job cards and emails. Working in Word, you use BigChange keywords to pull in the relevant information such as job and customer details, job card answers with photos, job costs and other related information. Combine this with all the features of Word to create an impactful document. Once you’re happy with the layout, the template can be uploaded to BigChange, ready and waiting for next time.
Take a look at our case studies
SEE HOW OTHER FACILITIES MANAGEMENT BUSINESSES HAVE BEEN TRANSFORMED BY BIGCHANGE