BigChange makes life a lot simpler for Plumbing and heating companies.
BigChange transforms how your plumbing and heating business operates. Giving you the power to manage scheduled maintenance and react to urgent jobs more effectively, you can allocate work based on real-time engineer availability and parts stock. JobWatch, our mobile workforce app, gives your field team everything they need from site directions and workflows to digital safety certification, as well as providing live data for your office.
“With BigChange we have transformed the way we do business. The workflows, alerts and system process automation have added so much value. When we are faced with an operational challenge, we look to the system to find a solution. The system breeds consistency, which is fundamental in any business.”MICHAEL CAIRNS, OWNER, CELSIUS PLUMBERS
SUPPORT YOUR MOBILE WORKFORCE, STRENGTHEN YOUR CUSTOMER RELATIONSHIPS
BigChange makes life easier at every stage of the job
- Rugged tablets enable engineers to complete all checks and paperwork digitally
- Full job data and directions provided through the app
- Your team see the exact location of vehicles and provide customers with an ETA
- Live data and photos to ensure correct job completion
- Easy completion of risk assessment, safety certificates and other compliance forms
- Digital library for easy access to your schematics, COSHH sheets, best practice guides or company documents
- Time-stamped, geo-referenced photos provide proof of work done
- All job data is immediately available online to your office and customers
- Live repair updates to insurers
- Accurate reporting and far fewer invoicing queries
“Businesses like ours were previously overrun with paperwork; job-sheets, timesheets, sales invoices, purchase invoices and the rest. Now everything is safely, securely and paperlessly backed up in the cloud and we can look back at anything on demand.”ALASTAIR BARTON, MANAGING DIRECTOR, BOILERCARE 24/7
Our No Touch Signatures allow customers to sign off work remotely or at a distance, using their own phone or tablet – crucial when essential service work has to be completed while maintaining social distancing.
Sensitive Data, Stored securely
Our cloud-based technology means that you can keep all your sensitive data – and your customers’ details- safe and secure; while making it fully available to everyone who needs legitimate access.
BigChange offers an extensive suite of industry standard templates for all your (paperless) paperwork. Through our partnership with Gas Safe, you can populate templates to create Gas Safe forms on site.
STANDARD FORMS, PLUS CUSTOM OPTIONS
BigChange transforms how your plumbing and heating business operates. Giving you the power to manage scheduled maintenance and react to urgent jobs more effectively, you can allocate work based on real-time engineer availability and parts stock. JobWatch, our mobile workforce app, gives your field team everything they need from site directions and workflows to digital safety certification, as well as providing live data for your office. With our automatic follow on job creation feature, never miss that follow up work that needs completing.
Our Template Builder can be accessed online, or by using our BigChange Microsoft Word Add-in, to create personalised:
- Job Cards
- Engineering Reports
“For us it provides a seamless solution between our office, field, client and suppliers, and is used all the way from initial customer enquiry through all communication to resource management, procurement, service delivery, KPI reporting and invoicing.”KEVIN SHERWOOD, MANAGING DIRECTOR SHERWOODS