Privacy Policy

PRIVACY POLICY

WE ARE COMMITTED TO RESPECTING YOUR PRIVACY
AND COMPLYING WITH DATA PROTECTION LAW.

This Privacy Policy aims to help you understand how we collect, use and protect your information. We want to help you make informed decisions, so please take a few moments to read this policy.

WHO ARE WE? AND WHY DO WE PROCESS PERSONAL DATA?

We are BigChange Group Limited a mobile workforce management technology company based in Leeds, UK;

  • We provide workforce management data processing services under contract to our business customers who input and access data about their prospects, customers, suppliers and employees. The data is collected by our websites, mobile apps, trackers, import services, system integrations, web services API and integration products, our JobWatch integration products for Sage, Xero, Microsoft Word (Word for documents) and Microsoft Outlook (BigChange for email);
  • We are the Data Controller for BigChange’s employees and suppliers with whom we intend, have or had obligations under contract;
  • We maintain a marketing database of prospective and current customer data where consent has been given and not withdrawn, or we have reason to believe there is legitimate business interest in us keeping you informed of our company, products and services.

If you don’t have a direct contract with BigChange, and you do have a direct relationship with one of our business customers, then you should review their data privacy information; it is likely that they are the Data Controller and will be best placed to help you.

WHAT DATA DO WE PROCESS?

Where we are processing to fulfill our legal obligations to our business customers, whom we store data about, and what data items we store, are both determined by our business customers. Typically, business customers process:

  • name, and other identity data;
  • address and contact details;
  • timesheets and expenses;
  • skills and qualifications;
  • personal or business vehicle details;
  • locations and journeys collected via vehicle tracking and other mobile devices;
  • driving events and behavior scores calculated using business customer configured algorithms;
  • signatures;
  • business photographs which may include images of people or identity documents;
  • other business, personal and possibly sensitive personal data as determined by our business customers.

PROCESSING OF YOUR INFORMATION

If you are an employee, subcontractor or supplier with BigChange, you should contact roadcrew@bigchange.com to make a Data Subject Access Request, or ask us to rectify, restrict or stop processing your information at anytime.

If you are an employee, subcontractor or supplier of one of our BigChange customers, then please contact them using the information on their customers website.

If we are marketing to you directly, and you wish towithdraw consent to our marketing emails, then please contact us at roadcrew@bigchange.com.

We will respond to your request promptly and comply with your wishes subject to applicable privacy and other legislation, and any relevant contractual terms and conditions.

If your primary contact is not with us, and is with a BigChange business customer, please contact that business.

Data processed by BigChange is subject to data retention policy and processes which where practicable minimise the retention of data. We retain data to comply with contractual, legislative and regulatory obligations.

DISCLOSURE OF YOUR INFORMATION TO THIRD PARTIES

We may disclose your information to third parties we engage to enable us to provide services to you. We will ensure that such third parties have in place adequate safeguards to protect your data and use it only for the purpose of delivering our service to you. Examples of third party providers are Amazon and Microsoft.

BigChange business customer may purchase our integration products or services with third party providers such as Microsoft, Sage and Xero. By ordering these services and using these products we understand that you are instructing us as a Data Processor to pass personal data to/from the third party provider. BigChange is not responsible for the data processing practices of third party providers. We encourage you to review your third party providers’ respective privacy notices before connecting.

BigChange does not sell, trade or rent your information,or use or disclose it for marketing purposes without your prior consent, and does not give or distribute it to any third parties except as described above.

Our website may contain links to other websites of interest.However, you should note that we do not have any control over these other websites. Once you have used any of these links to leave our site, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting these sites and such sites are not governed by this privacy statement.

INFORMATION SECURITY

BigChange understands the importance of good information security management and is certified to ISO 27001 to demonstrate this commitment. We identify, develop,implement, maintain and continuously improve a wide range of policies, processes, procedures and technical controls to keep your data secure.

ISO Certificagte

Please be aware that communications over the Internet, such as emails and webmails, are not secure unless they have been encrypted. Browser access to BigChange websites and applications that process personal data is encrypted.

Despite the encryption described above, your communications may route through a number of countries before being delivered – this is the nature of the internet -and BigChange is therefore unable to guarantee the security of any information you transmit to or via our website.

BigChange has appropriate policies, rules and security controls and measures in place to protect the personal information that we have under our control.

BIGCHANGE’S USE OF COOKIES

BigChange websites use a mechanism called “cookies”. A cookie is a small amount of data, that includes an anonymous unique identifier (session id), that is sent to your browser from a website’s computers and stored on your computer’s hard drive, if your browser settings permit it. Functional cookies are cookies that ensure the proper functioning of the Website (e.g. cookies for login or registration, language preferences) and their installation does not require your permission. Non-functional cookies are cookies that can be set for statistical, social, targeting and commercial purposes.

When you use the BigChange websites, we will set and access cookies on your computer as described below to enhance your user experience and for your convenience in using the site.

BigChange does not use cookies to target advertising or to share information with social networking sites or other services.

MICROSOFT ADD-IN ‘COOKIES’

BigChange Word for Templates and BigChange for Email are integration between JobWatch and Microsoft Office. We use local storage (similar to Cookies) to hold the users’ email addresses, names, user IDs, an auto-logon access token for JobWatch, and the BigChange web services URL. This data is stored until you delete it by signing out of the add-in or clearing the browser’s stored data. Auto-logon access tokens for JobWatch expire after 7 days. These support the functionality of JobWatch.

GOOGLE ANALYTICS COOKIES

In addition, BigChange uses Google Analytics to help analyse how users use our sites. This analytical tool uses a cookie set by Google to collect standard internet log information and visitor behavior information in an anonymous form. The information generated by the Google analytics cookie about your use of the Websites is transmitted to Google, and used to evaluate and compile statistical reports about this use for BigChange.

BigChange will not (and will not allow any third party to) usethe statistical analytics tool to track or collect any personally identifiable information about users of our sites, and will not associate any data gathered by means of the Google statistical tool with any personally identifying information.

To opt out of being tracked by Google Analytics across all websites, visit http://tools.google.com/dlpage/gaoptout.

To find out more about cookies, including how to see what cookies have been set, visit www.aboutcookies.org or
www.allaboutcookies.org.

Find out how to manage cookies on popular browsers:

To find information relating to other browsers, visit the browser developer’s website.

TRANSFER AND USE OF INFORMATION OUTSIDE THE UK AND EUROPEAN ECONOMIC AREA

BigChange does not transfer data outside of the combined European Economic Area (EEA) and UK except where data relates to services provided in other geographies, and where customers or other users may access our services and products while visiting countries outside of the EEA. The data protection and other laws of countries outside the EEA may not be as protective of your information as those in the UK or the European Union – in these instances we will take steps to ensure that your privacy rights are respected and your personal information adequately protected as required by applicable law.

PRIVACY SUPPORT

We regularly review our Privacy Policy to reflect our changing business, and evolving best practice. We reserve the right to amend or modify this Privacy Policy at any time, please check for the latest version on our website at www.bigchange.com.

Our Data Protection Officer is also our Deputy CEO, Andrew Scully and he can be contacted via roadcrew@bigchange.com. Our address is: 3150 Century Way, Thorpe Park, Leeds LS15 8ZB.

You have the right to complain about BigChange’s personal data management to your country’s data protection regulator; in the UK this is the Information Commissioner’s Office www.ico.org.uk.

DOWNLOAD THIS DOCUMENT AS A PDF

Please click here to download this document as a PDF.

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