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Digital Learning Designer

Background Information Of Company:

JobWatch powered by BigChange plans, manages, schedules & tracks your mobile workforce! BigChange is an established force in mobile resource management, offering a host of solutions that have proven to transform the way companies manage their mobile workforces and mobile operations. By challenging convention and pushing for constant innovation, BigChange is pioneering new, intuitive and simple to use technology that delivers industry leading levels of return on investment


BigChange’s purpose is to improve lives by accelerating growth and sustainability in our communities. 

BigChange is pioneering new, intuitive, and simple to use technology that transforms the ways our customers work. This role starts that transformation through the onboarding process: engaging and informing our customers so that they can maximise the potential of JobWatch for their businesses.

Role and Responsibilities:

Job Title: Digital Learning Designer

Reporting Line: Customer Learning Manager

Summary of Role:  This role will have the primary responsibility to design and create best in class digital learning content for BigChange customers, partners and employees.

You’ll need demonstrable experience of all aspects of instructional design and content development.  The content you’ll be creating is for a SaaS product that changes rapidly, so you’ll need to be proactive and resilient.

Areas of responsibility include:

  • Produce detailed storyboards and design documentation to create engaging learning content.
  • Create digital learning content including video tutorials and software simulations using Adobe Captivate software and our LMS content authoring tool.
  • Use the BigChange brand, tone of voice, graphics, software simulations and videos to design and develop best in class digital content to support customer needs and business OKRs.
  • Translate customer learning requirements and business OKRs into effective learning solutions. 
  • Research content and collaborate with subject matter experts to transform knowledge and existing content into compelling and engaging learning experiences.
  • Work with the Onboarding team to ensure BigChange University provides the best possible initial training to new customers and accelerates the onboarding process.
  • Work cross functionally with both customers and the Customer Success team to ensure learning content is suitable to support those wishing to realise more value from the BigChange Platform. Learning is aimed towards maximising customer value through feature use/adoption, customer education for new feature releases and support for best practice product utilisation.
  • Continually develop personal knowledge of design and content development technologies.
  • Link learning needs to learning objectives, incorporating different learner styles and accessibility requirements.
  • Monitor learning effectiveness, learner engagement and satisfaction.
  • Propose new design and development approaches to the Customer Learning Manager.
  • Lead on the design and development of inclusive learning solutions ensuring full compliance with leading accessibility standards.
  • Maintain relevant documents, templates and digital assets related to the BigChange University learning content.
  • Contribute to the development of the BigChange Help Centre to compliment and augment BigChange University and promote self-serve learning.
  • To act in the best interests of BigChange at all times.

Person specification:

Role related knowledge & skillsExperience of designing and developing engaging digital learning contentExperience of using online learning environments (VLEs. LMS, MLE)Experience of Agile working from a backlogKnowledge and understanding of LMS standards such as SCORM 1,2Highly proficient in designing and developing digital content using eLearning authoring tools such as Adobe Captivate or Articulate StorylineIdeally SaaS environment or SaaS training experienceMinimum of A-Levels (Preferred) or time served in roleProficient in Microsoft Office Packages Proven ability to pick up system knowledge quicklyKnowledge and understanding of accessibility standards
Key competenciesExtremely organised with a high attention to detailAbility to work on multiple projects simultaneously and consistently meet challenging targetsAbility to follow design documentation and translate requirements into digital contentStrong communicator and collaborator – verbal and writtenInnovator with a curiosity to explore external trends and emerging technologiesAbility to work individually as well as within a team Confident and adaptable when dealing with change and ambiguityRemains cool under pressure, is not knocked off balance by the unexpectedFlexible and energic approach to day-to-day activitiesEthical and inclusive approach to all aspects of workCreative with a learner-centred approach to design
Attitude and fit with our valuesOur values create the framework for how we approach our daily activities, how we interact with each other and our customers and finally, how we make decisions.  Our 5 core values are:Big on ChangeBig on EnergyBig on SustainabilityBig on InclusionBig on EthicsThe onboarding team is an open, friendly team with a focus on team success over individual success. We regularly undertake reflective practice and share experiences to increase our own self- awareness and learn from each other.A successful applicant will excel in a collaborative, supportive, solution-focussed work environment. Character traits include a firm dedication to personal responsibility and a relentless desire to improve themselves and all they are involved with.  We will always recruit for conscientiousness.
Personal situationNon-office based persons will be required to travel to the Leeds office as required from time to time. You should ensure you have the ability to travel to the office when required.

Your Rewards:

  • Salary: Competitive
  • Expenses paid for all overnight stays, subsistence and mileage whilst on business.
  • 33 days holiday, plus bank holidays, plus ‘BigChange Birthday’ or agreed otherwise
  • Pension plan (NEST 3% employer, 5% employee)
  • Gym membership assistance £20 gross pay monthly (for 12 months).
  • Free massage in the office
  • Free Yoga Classes
  • Cash Health Plan
  • “Motivational Mondays” – inspiring talks every quarter from extraordinary people.
  • Local fruit delivered weekly to the office.
  • Being part of a supportive team with the ability to learn new skills and grow within the company.
  • Experience cutting edge technology and be part of a company that is shaping the future.

Important Information:

Any offer is subject to the successful candidate obtaining a BS7858 Certification during their probationary period. BigChange reserves the right to withdraw any offer if an employee is not able to obtain a BS7858 Certificate. The probationary period will be extended if all HR information is not complete by the end of the initial probationary period.

BigChange are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.

To apply for this job use the link below and email us your details.

Apply now

21st October 2021



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