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    Site Reliability Engineer

    This role arises from BigChange rapid business growth.  JobWatch is a multi-tenanted, SaaS and mobile applications provide 24×7 transaction processing for operational data from all customers’ business and resource location minute-by-minute. BigChange managed Quality and Information Security to ISO standards and focussed on continuous improvement of IT services, processes, cloud infrastructure and software. This hands-on role analyses availability, support and security incidents, trends and change to manage and deliver a backlog of continuous improvement actions and projects.


    • Operate our cloud infrastructure to the highest levels of availability, reviewing alerts, trends, logs, and metrics by proactive daily system monitoring. 
    • Owning availability and security incident responses, triaging, troubleshooting, and remediating incidents, escalating where appropriate, additionally owning  root cause analysis to identify improvement actions/projects;
    • Progress  a backlog of improvement actions/projects and security vulnerabilities, and elaborate, contribute, collaborate  and complete;
    • Contribute, Maintain and Improve process, infrastructure & application documentation including standard operating procedures and customer-facing technical documents;
    • Infrastructure and application software Change management: responsible for planning, process validation , internal and external impact communication 
    • Review and verify automated scheduled jobs including, backups, patching and conduct routine BAU auditing tasks and run books.
    • Administer system access rights, including managing, maintaining and auditing approval and revocation requests. Additionally reviewing existing access with a least privilege approach.
    • Identify areas for improvement, collaborating with internal teams to improve tools and processes in a constant effort to improve platform availability.
    • Help maintain the highest security standards by proactively responding to notifications, reviewing events, dashboards and identifying response and improvement actions. 
    • Compilation of management level reports including KPIs, trend analysis, system availability metrics and security incident remediation.

    Required Experience:

    • Experience working in a cloud environment (AWS preferred, Azure useful)
    • Extensive experience of administration Windows, and Linux/Unix, including systems diagnostics towards troubleshooting of incidents and events.
    • Experience of working in an environment with ISO9001/ISO27001 
    • Working knowledge of systems, network performance and availability monitoring. 
    • Strong experience of log file analysis (CloudWatch Logs, including SQL querying).
    • Familiarity with networking technologies including firewalls, routing, and load balancing. 
    • Exposure to infrastructure-as-code (CloudFormation).
    • Exposure to configuration management (Ansible, PowerShell), version control and pipelines (git, Azure DevOps, Jenkins)
    • Basic scripting ability using bash, powershell, or python.
    • Writes clear and concise technical documentation, appropriate to target audience.

    Required characteristics:

    • Approachable and friendly, a trusted source of technical advice to others in the company
    • Agile management approach including backlog, documentation, review and testing
    • An ability to advise senior stakeholders, work comfortably without definition and apply a progressive technical approach to any problem
    • You’ll be an inquisitive technologist and naturally encourage others to be alike. You will have good people skills and the ability to objection handle where required
    • Ability to work individually and within a team
    • Ability to communicate at all levels both written and verbally
    • You will have an organised and proactive approach to work
    • Equally comfortable interacting with colleague’s face-face and remotely.

    Desirable Competencies:

    • ITIL and ITSM certification 
    • AWS Certified Associate level, Microsoft Azure Certification.
    • Exposure to the following technologies
      • .Net Core, php, NodeJS, python
      • EC2, ECS, Lambda, VPC, ELB, CloudFront, Route53, S3, CodeDeploy, SecurityHub, GuardDuty, SES, RDS, ElastiCache, KMS, WAF, CloudWatch
      • MSSQL, MySQL, Redis, MongoDB, RabbitMQ
    Your Rewards:
    • Salary: Competitive
    • Expenses paid for all overnight stays, subsistence and mileage whilst on business.
    • 33 days holiday, plus bank holidays, plus ‘BigChange Birthday’.
    • Pension plan (NEST)
    • Health and Wellbeing contribution of £20 gross per month
    • Free Virtual Yoga Classes
    • Company contributed Cash Health Plan
    • Flexi Friday
    • “Motivational Mondays” – inspiring talks monthly from extraordinary people.
    • Local fruit delivered weekly to the office.
    • Being part of a supportive team with the ability to learn new skills and grow within the company.
    • Experience cutting edge technology and be part of a company that is shaping the future.

    All rewards are agreed between each employee and the company based on their role/offer letter and may differ from the standard

    Location: Office Based
    Reporting to: Technical Support Manager

    To apply for this job use the link below and email us your details.

    Apply now

    16th February 2021



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