Customer Portal: convenient online booking for your customers
Take customer convenience to new heights with your own secure, on-demand customer booking portal.
![Customer portal with a form to create a new booking](https://cdn.prod.website-files.com/652e90c1583f67a8de233f2d/6612c5f1aa7d33e571bfbf29_65f882bbc8bc96f34b36f8a2_Customer%2520portal%2520hero.avif)
![Prymo](https://cdn.prod.website-files.com/652e90c1583f67a8de233f2d/6696a5421e9f23d0532f8ede_Prymo.avif)
![Subscan](https://cdn.prod.website-files.com/652e90c1583f67a8de233f2d/653fb7c2e2890167d463602b_subscan.avif)
![Norspace](https://cdn.prod.website-files.com/652e90c1583f67a8de233f2d/653fb7ef35f2a214b240de93_norspace.avif)
![AFI](https://cdn.prod.website-files.com/652e90c1583f67a8de233f2d/653fb8edd87300e0dcf1cc17_AFI.avif)
![](https://cdn.prod.website-files.com/652e90c1583f67a8de233f2d/6696a5421e9f23d0532f8ede_Prymo.avif)
![](https://cdn.prod.website-files.com/652e90c1583f67a8de233f2d/653fb7c2e2890167d463602b_subscan.avif)
![](https://cdn.prod.website-files.com/652e90c1583f67a8de233f2d/653fb7ef35f2a214b240de93_norspace.avif)
![](https://cdn.prod.website-files.com/652e90c1583f67a8de233f2d/653fb8edd87300e0dcf1cc17_AFI.avif)
Easy, convenient self-service booking
Give customers the on-demand booking experience that they demand. Whether for urgent reactive repairs or for requesting PPM or regular periodic maintenance. Online booking options also lower call volumes for your service desk.
![](https://cdn.prod.website-files.com/652e90c1583f67a8de233f2d/6612c5f1aa7d33e571bfbf22_65f882c76fa377843e753d54_Easy%252C%2520convenient%2520506x626.avif)
Real-time visibility of progress with job tracking
Live job tracking gives your customers real-time visibility of job progress. This feature takes customer experience and satisfaction to the next level, helping secure those all-important contracts and tenders. Customers can even track engineers live on the map when they’re on their way.
![](https://cdn.prod.website-files.com/652e90c1583f67a8de233f2d/6612c5f1aa7d33e571bfbf30_65f882d1edaf8113de1d0697_Real%2520time%2520visibility%2520506x626.avif)
Customers get their documents on demand
Everything is at your customers’ fingertips, including access to jobsheets and reports as well as invoices. They can also see a record of previous jobs completed.
![](https://cdn.prod.website-files.com/652e90c1583f67a8de233f2d/6612c5f1aa7d33e571bfbf1b_65f9650b778c7d6c4c7d587b_Customer%2520get%2520invoices%2520on%2520demand%2520506x626.avif)
Your customers access in a browser, on smartphones or tablets
BigChange’s customer portal can be accessed from any web browser; on a desktop, smartphone or tablet.
![](https://cdn.prod.website-files.com/652e90c1583f67a8de233f2d/6612c5f1aa7d33e571bfbf37_65f964d49f847a20b64dcf9f_Access%2520in%2520a%2520browser%2520612x660.avif)
Customised branding for every customer
Make your customers feel even more at home by adding their logo to their portal. Small details make a big difference.
![](https://cdn.prod.website-files.com/652e90c1583f67a8de233f2d/6612c5f1aa7d33e571bfbf3a_65f964da2291b3ce92ab9a0e_Customised%2520branding%2520612x235.avif)
Capture feedback in the portal
Capture vital customer feedback right in the portal to understand satisfaction and gather ideas for continuous improvement.
![](https://cdn.prod.website-files.com/652e90c1583f67a8de233f2d/6612c5f1aa7d33e571bfbf0e_65f882ed39024340d0ff886f_Capture%2520feedback%2520612x235.avif)