Customer portal

Customer Portal: convenient online booking for your customers

Take customer convenience to new heights with your own secure, on-demand customer booking portal.

Customer portal with a form to create a new booking
Self-service convenience

Easy, convenient self-service booking

Give customers the on-demand booking experience that they demand. Whether for urgent reactive repairs or for requesting PPM or regular periodic maintenance. Online booking options also lower call volumes for your service desk.

Real-time visibility of progress with job tracking

Live job tracking gives your customers real-time visibility of job progress. This feature takes customer experience and satisfaction to the next level, helping secure those all-important contracts and tenders. Customers can even track engineers live on the map when they’re on their way.

Customers get their documents on demand

Everything is at your customers’ fingertips, including access to jobsheets and reports as well as invoices. They can also see a record of previous jobs completed.

Your customers access in a browser, on smartphones or tablets

BigChange’s customer portal can be accessed from any web browser; on a desktop, smartphone or tablet.

Customised branding for every customer

Make your customers feel even more at home by adding their logo to their portal. Small details make a big difference.

Capture feedback in the portal

Capture vital customer feedback right in the portal to understand satisfaction and gather ideas for continuous improvement.

Success Stories

We're here to help every business grow

Unbeatable 24/7 UK based support
Customisable to your way of working
Easy to use, quick to implement
Everything you need to be successful, in one place